Summary of reviewsQuinta Real Acapulco is a luxurious beachfront hotel with exceptional and unbeatable views of the sea. The pool area is amazing and well-maintained and the private beach is clean and quiet. The staff is friendly, attentive and always ready to help. The rooms are comfortable, spacious and clean, although some furniture and decor are outdated. The breakfast is delicious with stunning views, but some guests criticize the lack of variety and high prices. The dining options have mixed reviews with some guests praising the delicious food and excellent cuisine, while others criticize the high cost of food without matching quality and limited variety. The beds are comfortable, but some guests complain about old mattresses and squeaky beds. The hotel complies with sanitation protocols and is a safe and tidy place to stay, although some guests report issues with mold in the shower and poor bathroom lighting. Overall, Quinta Real Acapulco is an exceptional and relaxing place to stay, although some guests mention that it didn't quite meet their expectations of a full 5-star experience. Show more
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Categories
Boutique-style Hotel
Luxury Hotel
Beachfront Hotel
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Infinity Pool Children's Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Infinity Pool
Hotel with Outdoor Pool
Hotel with Children's Pool
Room Types
Master Suite King This air-conditioned suite includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views.
Master Suite Two BedsThis air-conditioned suite is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views.
Gran Clase Suite KingThis air-conditioned suite is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views. The unit has 1 bed.
Gran Clase Suite Two BedsThis air-conditioned suite is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views. The unit has 2 beds.
Governor Suite KingThis spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and bathrobes. Featuring a terrace with sea views, this suite also offers air conditioning and a flat-screen TV with satellite channels. The unit offers 1 bed.
Quinta Real Acapulco boasts an exceptional and unbeatable location right on the beach with perfect sea views. Guests rave about the amazing pool area and the beautiful maintenance of this beachfront property. The location is great for exploring the area and everything is within reach within the hotel. Some guests mention the exclusive and private area, while others appreciate the easy beach access. Although some mention dirty river water nearby and old beach huts ruining the view of Punta Diamante, overall, the location is incredible and guests are awed by the spectacular views from every part of the hotel, including the rooms and reception.
Breakfast
The breakfast at Quinta Real Acapulco has received mixed reviews with some guests praising it as "very good" and "amazing and delicious", while others criticize the lack of variety and high prices. Some suggest refreshing the menu, while others wish for a buffet option. Despite the issues, the service and attentiveness of the restaurant staff is praised. Room service breakfast options are also enjoyed by guests. Overall, there are improvements to be made, but some guests have had a pleasant breakfast experience at the hotel.
Dinner
Guests at Quinta Real Acapulco have mixed reviews about the dining options at the hotel. Some criticisms include the high cost of food without matching quality, limited variety and slow service. However, there are positive comments about the delicious food and excellent cuisine. Some guests mention that the restaurant needs improvement in terms of variety, pricing and quality. Despite these criticisms, the overall dining experience is mostly enjoyable, but there is room for improvement in terms of pricing, menu options and service.
Rooms
The rooms at Quinta Real Acapulco are comfortable and spacious with excellent views of the sea. Guests appreciate the clean and well-maintained accommodations, although some mention that furniture and decor are outdated. Some guests experienced issues with maintenance such as squeaky beds or deteriorating facilities, but overall the rooms are comfortable and provide the necessary amenities. Some guests suggest improvements to the rooms like adding a telephone shower in the bathroom or more electrical outlets. Overall, despite some guests experiencing issues with old furniture or the need for maintenance, the majority of guests enjoyed their spacious, clean and comfortable rooms with perfect sea views.
Beds
If you're looking for a comfortable stay in Acapulco, you'll want to consider Quinta Real Acapulco. While some guests found the beds to be terrible and the pillows old and uncomfortable, others described the beds as probably the best you can have and super comfortable. Some guests appreciated the abundance of pillows and the overall comfort and quality of the room. However, there were some reports of one bed squeaking and a few guests complained that the mattresses were very old. Overall, it seems that while there may be some room for improvement, many guests were satisfied with the beds and overall sleep experience at Quinta Real Acapulco.
Cleanliness
If you're looking for a clean and comfortable place to stay in Acapulco, Quinta Real should be on your list. While some guests have reported issues with mold in the shower and poor bathroom lighting, the majority of reviews praise the cleanliness of both the accommodations and public areas. The private beach is especially noted for being very clean and well-maintained. While a few guests have commented on old or worn furniture, most find the facilities to be excellent and well-attended. The staff are also highly rated for their attention to customer service. While some guests have noted minor issues with housekeeping, overall the hotel complies with sanitation protocols and is a safe and tidy place to stay.
Staff
If you're looking for a hotel with exceptional staff, Quinta Real Acapulco should definitely be on your list. Multiple reviewers noted the friendliness and attentiveness of the personnel with names like Carlos, Maria and Cesar specifically highlighted. Although some guests experienced negative encounters with certain members of the staff, the overall consensus was that the service was excellent. Some guests mentioned that communication could be an issue if you didn't speak Spanish, but the majority of people had no problem with this. There were numerous compliments about the staff's attentiveness and kindness and mentions of specific individuals like Michelle and Ricardo were also made. While there were occasional complaints about slow service or a lack of English-speaking staff members, most guests felt that the personnel at Quinta Real were fantastic and went above and beyond to make their stay enjoyable.
Pool
The pool area at Quinta Real Acapulco received overwhelmingly positive reviews from guests. Many enjoyed the exceptional views from the pool and appreciated the comfort and privacy it offered, particularly the well-maintained palapas. While some guests noted that the pool was small, others praised its excellent design, including the infinity pool and children's pool. The beach club was also well-regarded with a private beach and excellent amenities. However, a few guests had negative experiences with unreserved sunbeds and slow service from poolside waitstaff. Overall, the pool area was a highlight of the hotel with only a few guests noting the strong smell near the beach due to nearby food stands and the nearby laguna.
Beach
Quinta Real Acapulco boasts a beautiful location with beachfront views and a private beach club. While the hotel is situated next to a public beach, guests can still enjoy the tranquility of the hotel's clean and quiet stretch of sand. Plus, the hotel staff provides exceptional service and is always available to assist guests. However, some have reported that the beach can accumulate water from the nearby lagoon and the public beach entrance can get crowded. Nevertheless, the beach is deemed safe for swimming with caution. Overall, the exceptional beach and stunning views make Quinta Real Acapulco an excellent choice for a seaside getaway.
5 Star
If you're looking for a luxurious beach getaway, Quinta Real Acapulco might be the perfect spot for you. Guests have praised the hotel's top-notch facilities and services, including the immaculately clean beach that's quieter compared to other areas. The staff is also always ready to help and provide excellent service. Breakfast is a definite highlight with delicious food and stunning views. The location is convenient and the rooms are comfortable, clean and cozy. However, some guests felt that the food was pricey for its quality and there wasn't much variety. A few reviewers also mentioned issues with the elevators and room cleanliness. Despite those minor hiccups, the reviews generally praised Quinta Real Acapulco as an exceptional and relaxing place to stay, though some did mention that it didn't quite meet their expectations of a full 5-star experience.
Yes, Quinta Real Acapulco has pool(s) that belong to one or more of the following categories: Infinity Pool, Children's Pool, Outdoor Pool.
Yes, a spa is available at Quinta Real Acapulco.
No, Quinta Real Acapulco doesn't allow dogs.
Yes, parking facilities are available at Quinta Real Acapulco.