Mercure Grand Jebel Hafeet
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Summary of reviewsMercure Grand Jebel Hafeet, located near the top of Jebel Hafeet, offers a unique and serene experience with breathtaking panoramic views of Al Ain city and its surrounding desert. The hotel's elevated position provides a tranquil getaway with cooler temperatures and fresh mountain air, making it the perfect destination for relaxation and nature lovers. Guests frequently appreciate the unforgettable sunrises and sunsets, along with the stunning night view of Al Ain from various vantage points around the property. This tranquil setting, coupled with friendly staff and good facilities, makes it ideal for romantic getaways and peaceful family vacations.
The breakfast experience at the hotel features a diverse and delicious buffet with highlights such as fresh fruit and croissants, praised by many guests for its quality and taste. Despite some suggestions for more variety and freshness, the positive aspects of the breakfast largely contribute to guests' enjoyment.
Dinner at the hotel receives mixed feedback with some guests enjoying dishes like beef steak and poolside barbecue. However, many feel there is a need for improved variety and fresher options, as well as better value for money. Despite these critiques, the ambiance of dining areas like the tent terrace and poolside enhances the experience for some guests.
Rooms at the Mercure Grand Jebel Hafeet are spacious, comfortable and offer amazing views which are well-received by guests. Nonetheless, there are consistent calls for updates and renovation to address concerns about outdated furniture and cleanliness. Proper room maintenance and modern amenities would significantly elevate the guest experience.
Cleanliness at the hotel is a variable experience with some guests praising the well-maintained rooms and facilities, while others note issues with dirty rooms and neglected common areas. There is a noticeable need for improved cleanliness standards across the hotel.
The hotel's staff receives a mix of accolades and critiques. Many guests highlight the friendliness and helpfulness of the staff with specific employees frequently praised. However, there are noted concerns about service inconsistencies, often during busy times, indicating a need for better staff training and responsiveness.
WiFi access at the hotel is an area needing significant improvement. While some guests report reliable connections, many others experience poor and unstable internet service, suggesting that an upgrade is necessary to enhance convenience for guests.
The spa receives positive feedback for its cleanliness, friendly staff and personalized treatments, though there are suggestions for improvement and renovation to address non-functioning facilities and limited services. The gym, while functional, could benefit from modern equipment and better maintenance to meet guests' fitness needs.
The pool area is a highlight for many visitors with spacious and clean facilities, enjoyable slides and beautiful views creating a pleasant ambiance. However, inconsistent water temperatures and occasional maintenance issues need addressing to ensure a consistently enjoyable experience.
The hotel proves to be an excellent choice for families with a variety of amenities and activities tailored for children, such as play areas and kids' pools. Families appreciate the spacious rooms and diverse entertainment options, making it a highly recommended spot for family getaways.
Overall, while Mercure Grand Jebel Hafeet offers a captivating and serene retreat with numerous enjoyable aspects, addressing areas for improvement such as room updates, cleanliness, dining variety, WiFi connectivity and staff training would greatly enhance the overall guest experience.
Categories
The breakfast experience at the hotel features a diverse and delicious buffet with highlights such as fresh fruit and croissants, praised by many guests for its quality and taste. Despite some suggestions for more variety and freshness, the positive aspects of the breakfast largely contribute to guests' enjoyment.
Dinner at the hotel receives mixed feedback with some guests enjoying dishes like beef steak and poolside barbecue. However, many feel there is a need for improved variety and fresher options, as well as better value for money. Despite these critiques, the ambiance of dining areas like the tent terrace and poolside enhances the experience for some guests.
Rooms at the Mercure Grand Jebel Hafeet are spacious, comfortable and offer amazing views which are well-received by guests. Nonetheless, there are consistent calls for updates and renovation to address concerns about outdated furniture and cleanliness. Proper room maintenance and modern amenities would significantly elevate the guest experience.
Cleanliness at the hotel is a variable experience with some guests praising the well-maintained rooms and facilities, while others note issues with dirty rooms and neglected common areas. There is a noticeable need for improved cleanliness standards across the hotel.
The hotel's staff receives a mix of accolades and critiques. Many guests highlight the friendliness and helpfulness of the staff with specific employees frequently praised. However, there are noted concerns about service inconsistencies, often during busy times, indicating a need for better staff training and responsiveness.
WiFi access at the hotel is an area needing significant improvement. While some guests report reliable connections, many others experience poor and unstable internet service, suggesting that an upgrade is necessary to enhance convenience for guests.
The spa receives positive feedback for its cleanliness, friendly staff and personalized treatments, though there are suggestions for improvement and renovation to address non-functioning facilities and limited services. The gym, while functional, could benefit from modern equipment and better maintenance to meet guests' fitness needs.
The pool area is a highlight for many visitors with spacious and clean facilities, enjoyable slides and beautiful views creating a pleasant ambiance. However, inconsistent water temperatures and occasional maintenance issues need addressing to ensure a consistently enjoyable experience.
The hotel proves to be an excellent choice for families with a variety of amenities and activities tailored for children, such as play areas and kids' pools. Families appreciate the spacious rooms and diverse entertainment options, making it a highly recommended spot for family getaways.
Overall, while Mercure Grand Jebel Hafeet offers a captivating and serene retreat with numerous enjoyable aspects, addressing areas for improvement such as room updates, cleanliness, dining variety, WiFi connectivity and staff training would greatly enhance the overall guest experience.
Hotel with EV Charging Stations
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Children's Pool Pool Swim Up Bar Pool Water Slide Outdoor Pool
Location of the pool: Outdoor pool
Is it a pool of special type?
Separate shallow children's pool
In the pool there is also:
Show more... an area designated for children
Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
To whom is your hotel/accommodation accessible?
People who use a wheelchair People with asthma
People who use a wheelchair People with asthma
Is there level-access route (might include lifts) from the road to the rooms? Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach? Yes
Show more...Hotel with Gym
Gym equipment:
Treadmill(s) - Stationery bicycle(s) - Rowing machine(s) - Elliptical(s) - etc.
Exercise machine(s) - Multi exercise station(s) - Special-purpose exercise device(s) - etc.
Training bench(es) - Dumbbell sets - Barbell sets - Kettlebells - etc.
Cost for using the gym: Free for guests
Gym opening hours: 07:00 - 23:00
Show more...4-Star Hotel
Hotel with Outdoor Pool
Hotel with Pool Water Slide
Hotel with Swim Up Bar
Hotel with Children's Pool
Guest Reviews
Situated almost at the top of Jebel Hafeet, the Mercure Grand Jebel Hafeet offers an impressive and unique location that consistently wows guests with its panoramic views of Al Ain city and the surrounding desert. The elevated spot, approximately 1,000 meters above sea level, provides a tranquil, scenic getaway, away from the hustle and bustle of the city. The cooler temperatures and fresh mountain air add to the overall serene experience, making it a perfect destination for relaxation and nature lovers.
The hotel's position is described as spectacular with unforgettable sunrises and sunsets that can be enjoyed from balconies and various vantage points around the property. Guests frequently highlight the breathtaking views and the stunning natural scenery that surrounds the hotel, including a splendid night view of Al Ain. The tranquil setting and beautiful surroundings create a calming atmosphere, ideal for both romantic getaways and peaceful family vacations.
Despite its remote mountain location, guests appreciate the convenience of being near various attractions while enjoying the quiet seclusion. The hotel combines beautiful nature, excellent weather and a peaceful ambiance, making it a highly recommended spot for unwinding and enjoying the majestic beauty of Jebel Hafeet. The combination of the magical location, friendly staff and good facilities further enhances the overall experience for those staying at Mercure Grand Jebel Hafeet.
Guest reviews regarding the breakfast at Mercure Grand Jebel Hafeet indicate a mixed experience. On the positive side, many guests appreciated the diverse and delicious options available, mentioning a substantial variety in the breakfast buffet. Highlights included fresh fruit, croissants and a satisfactory spread that catered to different tastes, making it enjoyable for families. The food quality was frequently described as good, delicious and even top-notch. Some guests remarked on the friendly and efficient breakfast staff, which enhanced their dining experience.
However, several reviews pointed out areas for improvement. A number of guests felt that the breakfast lacked variety and suggested the inclusion of more vegetarian options along with a broader selection of dishes. Some found the breakfast to be average or adequate but not exceptional and a few noted that items like bread and pastries were not always fresh. There were mentions of specific disappointments such as diluted juice, instant coffee and a lack of continental or international options. Additionally, a few guests found the breakfast buffet to be overpriced considering the selection provided.
Overall, while the breakfast experience at Mercure Grand Jebel Hafeet received praise for quality and diversity from numerous guests, there is room for enhancement, particularly in offering a greater variety of options and ensuring consistent freshness of items.
Based on the guest reviews, the dinner experience at Mercure Grand Jebel Hafeet has a mix of feedback with a significant inclination towards areas needing improvement. While some guests praised the food quality, particularly highlighting good experiences with certain dishes like beef steak and poolside barbecue, many others felt that there was a distinct lack of variety and the food was often described as bland or mediocre. There were several mentions of limited vegetarian options and a repetitive menu across different restaurants, which affected the overall dining satisfaction.
The cost of dining is another point of contention; numerous guests found the dinner buffet and overall restaurant prices to be on the high side, not commensurate with the quality and taste offered. Additionally, some guests reported issues with service, citing inattentive staff and chaotic dining environments.
Despite these critiques, a few guests enjoyed their dinner, noting good portion sizes and value for money in some instances. The ambiance of dining areas like the tent terrace and poolside did receive some positive remarks, although the general consensus leans towards a pressing need for more diverse and freshly prepared options, improved service and better value for money.
Mercure Grand Jebel Hafeet seems to offer a mixed experience when it comes to its rooms. On the positive side, numerous reviews highlight the rooms as being spacious, comfortable and clean. Many guests appreciated the amazing views from the rooms, the tranquil ambiance and the well-equipped interiors. For families and larger groups, the connected rooms and suites seemed to offer ample space.
However, a significant number of reviews suggest that the rooms could benefit from updates and renovation. Guests frequently commented on the outdated furniture, old-fashioned decor and general wear and tear with several noting issues such as rusty fridges, peeling wallpaper and mold in some areas. Cleanliness was a recurring concern for some, mentioning dusty carpets and insufficient room cleaning services. Bathroom facilities also received mixed reviews with several guests pointing out low water pressure, small or uncomfortable bathtubs and outdated fixtures.
The air conditioning system seemed to be another point of contention, as multiple guests reported problems with room temperature control. Despite these issues, the rooms maintained a level of basic comfort and functionality with some guests still finding them acceptable for the price.
Overall, while the spacious and comfortable aspects of the rooms at Mercure Grand Jebel Hafeet are appreciated, there is a clear need for significant refurbishment and improved cleanliness to elevate the guest experience to meet modern standards.
Nestled amidst the serene landscape of Jebel Hafeet, the Mercure Grand Jebel Hafeet promises a tranquil retreat, though traveler impressions of the beds varied widely. Many guests found the beds comfortable with mentions of large king-size beds adding a touch of luxury. Cleanliness was generally applauded with some reviewers highlighting the cleanliness of the beds. However, there were notable remarks about the beds being too soft and the pillows uncomfortable or stained. Some guests felt the beds were old, worn out or simply not suitable, noting inconsistency in bed sizes and incidents where double beds had to be formed by combining two single beds, which often moved apart. Despite a number of travelers enjoying a good night's sleep, the need for bed upgrades and better maintenance was a recurrent theme. In summary, while some guests praised the comfort and size of the beds, others recommended improvements to ensure a consistently restful stay.
Mercure Grand Jebel Hafeet receives mixed feedback regarding its cleanliness. While some praise the hotel for its clean and well-maintained rooms and facilities, noting clean and spacious rooms with stunning views, others find significant issues. Guests frequently report dirty rooms upon arrival, unclean bathrooms, poorly maintained furnishings and neglected common areas such as the lobby and pool surroundings. The outdoor restaurants and pool restrooms also receive criticism for their lack of cleanliness. Despite some reviews highlighting a clean and tidy environment, consistent housekeeping and a pleasant ambiance, the hotel struggles with maintaining a higher standard of cleanliness overall. The feedback suggests noticeable room for improvement in cleanliness and maintenance across the hotel.
The reviews for Mercure Grand Jebel Hafeet paint a detailed picture of the hotel's staff with a mix of positive and negative feedback. On the brighter side, many guests highlighted the friendliness and helpfulness of the staff, noting that individuals like Mohammad at reception, Kifayat from the concierge and employees around the pool area were particularly accommodating. Names like Vishnu, Khine and Daniel were frequently mentioned for their exceptional service. The reception team, in general, received praise for being attentive and courteous with mentions of quick service and a welcoming attitude extending from the front desk to housekeeping and waitstaff.
However, there were notable criticisms as well. Some guests felt that the staff were not responsive or helpful, especially during crowded times and pointed out a lack of professionalism and training among younger employees. Issues such as slow housekeeping, poor reception service and an overall need for better staff training were recurrent themes. Despite these critiques, many reviews still reflected an overall satisfaction, complimenting the staff's positivity and cooperative nature. In summary, while the service can be inconsistent, the warm and accommodating demeanor of several staff members seems to leave a lasting positive impression on guests.
The reviews for the WiFi at Mercure Grand Jebel Hafeet are mixed but lean heavily towards needing significant improvement. While some guests reported that the WiFi was excellent and reliable, many others found the internet connection to be poor, weak and inconsistent. Issues ranged from WiFi not working at all, to unstable connections that interrupted their stay. Guests encountered slow speeds that were particularly unsuitable for streaming or connecting multiple devices. There were also complaints about reception failing to provide WiFi passwords and the need for maintenance or upgrades. Although there were a few positive remarks about the WiFi, the overwhelming consensus suggests that the hotel could greatly enhance the overall guest experience by addressing these connectivity issues.
The spa at Mercure Grand Jebel Hafeet has garnered attention with a mix of positive feedback and constructive critiques. Visitors appreciate the sauna, Moroccan baths and a plethora of activities like mini golf, billiards and table tennis, adding to the charm. Guests who experienced the spa praised its remarkable cleanliness and the friendliness of the staff. Personalized treatments tailored to customer needs were particularly highlighted, alongside the comfortable spa environment and chairs.
However, there are calls for improvement and renovation with some noting non-functioning facilities or limited services. The absence of broader variety in treatments and occasional maintenance issues were also mentioned. Despite these points, the excellent treatment provided was recognized and the spa was described as amazing by various guests, indicating its potential if fully operational and properly maintained.
The gym at Mercure Grand Jebel Hafeet offers 24-hour access, catering to guests' varying schedules. While some find the gym decent and functional, it lacks modern equipment and proper maintenance. The space could benefit from being larger and cooler with some guests mentioning outdated facilities and a need for better weights. However, the gym suits basic fitness needs and is part of broader sports offerings at the hotel.
The pool area at Mercure Grand Jebel Hafeet receives a mix of feedback but leans towards positive remarks overall. Guests often highlight the pool's spaciousness, cleanliness and the enjoyable slides, which are especially a hit among children. The large outdoor pool offers a beautiful view, providing a serene backdrop for relaxation. Multiple visitors appreciated that the pool is well-maintained and features amenities like a pool bar and slides that enhance the experience.
However, issues such as inconsistent water temperature and occasional maintenance closures have been noted. Some guests mentioned that the pool can be overcrowded and at times, there are not enough chairs around the pool area. Cleanliness can be spotty with certain reviews pointing out trash and the need for better maintenance. Additionally, the lack of temperature control has led to the pool being quite cold, particularly in colder seasons.
Despite these drawbacks, the pool area remains a favorite for many visitors, celebrated for its child-friendly features and overall pleasant ambiance. It’s a place where families can enjoy quality time together while taking in the stunning views, although improvements in maintenance and availability could elevate the experience further.
Mercure Grand Jebel Hafeet stands out as an excellent choice for a family getaway. The hotel is universally praised for its family-friendly environment, making it an ideal spot for a weekend escape or a longer staycation. Families appreciate the variety of amenities tailored to children, including play areas, children's playgrounds, a kids' swimming pool and even a splash mountain. There are also slides that appeal to both children and adults, ensuring everyone has a fun time.
The hotel's well-maintained facilities receive consistent commendation; from spacious family rooms with connecting doors to clean and inviting family pool areas. Guests frequently highlight the activities available for kids, which include table tennis, squash, foosball and mini golf. This diverse array of entertainment options ensures that there is always something for everyone in the family to enjoy.
Many reviews emphasize that both the facilities and the overall atmosphere are highly suitable for families looking to relax and have a good time. The hotel’s scenic location and beautiful surroundings add to the charm, making it a peaceful and enriching experience for families. Despite some minor drawbacks, such as the occasional crowded pool area due to school programs or entertainment areas needing better lighting, the overall feedback is very positive.
Families find good value in their stay with many recommending the hotel for its excellent amenities, clean and friendly environment and the overall enjoyment it offers to both kids and adults. The Mercure Grand Jebel Hafeet comes highly recommended for anyone looking to create special family memories.
The Mercure Grand Jebel Hafeet provides a mixed array of experiences that largely align with its four-star rating. Guests frequently mention this hotel as deserving of its four-star status with a variety of services that appropriately meet the expected standards. Many highlighted their stay as a great four-star experience, enjoying efficient services and a good price-quality ratio, especially for overnight stays.
However, certain aspects, such as bathroom cleanliness and overall maintenance, were flagged as not quite meeting the four-star benchmark. Reviews also pointed to some discrepancies in service quality and facilities, suggesting that in some cases, the hotel did not live up to the full standards expected from a Mercure property. Although there are areas for improvement, especially in meeting four-star criteria consistently, the hotel generally upholds a level appropriate for its rating, making it a decent choice for travelers seeking a straightforward and comfortable stay.
The Mercure Grand Jebel Hafeet boasts a robust suite of amenities tailored to business travelers. The hotel features an array of well-equipped conference rooms and meeting facilities, making it an ideal destination for holding business meetings or conferences. The dedicated business areas and units further enhance its appeal for corporate stays. Despite some feedback pointing to potential areas for improvement, guests largely appreciated the hotel's comprehensive assortment of business services and its convenience for business trips.
Professionalism is a standout trait of the staff at Mercure Grand Jebel Hafeet. Reviews consistently highlight the accommodating nature and professional demeanor of the team, a critical factor for those on business travel. Guests found the facilities particularly suitable for business meetings with the added convenience of being able to conduct business arrangements on-site. Overall, the hotel’s setup and staff contribute significantly to a satisfactory business-stay experience.
Mercure Grand Jebel Hafeet, nestled on a scenic mountain, has generally received positive remarks for its accessibility features, making it an appealing choice for guests with disabilities. The hotel is easily reachable by car, which is essential due to its mountain location and it’s straightforward to find with some clear directions. The establishment itself is equipped with a ramp for easy access and accessibility services are available to ensure a comfortable stay for all guests, including the elderly and families.
The rooms are designed to be accessible and the staff are trained to be supportive and responsive to accessibility needs, contributing to a worry-free experience. The property also features an elderly accessible pool, adding to the physical ease of using the hotel's amenities.
However, there are areas where improvement is needed. Some guests noted that access to the pool area could be more seamless and there were instances where support staff were not available promptly. Additionally, the entrance from the main road can be confusing to locate, especially for those unfamiliar with the area.
Overall, the Mercure Grand Jebel Hafeet offers good accessibility provisions for guests with disabilities, despite certain areas requiring enhancement for an even better experience.
The pool area of the Mercure Grand Jebel Hafeet Hotel stands out, particularly for families with young children. It features a range of water slides that offer great entertainment and fun. The separate water slides and splash mountain areas are especially popular among kids, providing ample enjoyment and excitement. Children seem to love the various slides, which include a children's pool slide and other water games.
However, it's worth noting that there are some recurring maintenance issues. Some guests have mentioned that only one of the slides was operational during their stay and that some of the slides were old or lacked adequate water pressure. Despite these issues, the slides that were functional brought lots of joy to the children. The hotel would benefit from ensuring all slides are regularly maintained to keep them in working order and safe for all guests.
Overall, the water slides at Mercure Grand Jebel Hafeet contribute significantly to the hotel's appeal, especially for families looking to entertain their little ones during their stay.
Mercure Grand Jebel Hafeet offers an impressive children-friendly pool area that proves to be a popular hit among families. The dedicated children's pool features well-maintained water slides, which many guests have found to be fun and attractive for the young ones. Families appreciate the additional amenities like the splash mountain and kids' play area, making it a well-suited destination for children and even infants.
The pool area is explicitly designed to cater to children, offering a separate and safe environment for kids to swim and play. Although there have been mentions of occasional issues with bees and wasps, overall, the pool's maintenance and cleanliness are highly regarded. The water slides beside the children's pool are particularly popular, adding an extra element of enjoyment.
Despite occasional maintenance closures, the children's pool is generally in good condition, providing a pleasant swimming experience for kids. With dedicated areas for various age groups, including permanent kiddie and infants pools, children are sure to enjoy their time extensively. Activities for kids are abundant, contributing to an engaging and enjoyable stay at the hotel.
Mercure Grand Jebel Hafeet's outdoor pool is a standout feature according to guest reviews. Many guests praised the beautiful pool complex and its soothing, relaxing atmosphere. The pool is spacious and well-designed, catering to both adults and children with well-maintained slides and a big, deep area for swimming. The temperature of the water was often noted as being perfect, adding to the overall enjoyment.
While the pool facilities received high marks for being excellent and enjoyable, there were some mentions of the pool being closed for construction and maintenance. Nonetheless, during operational times, guests enjoyed the outdoor pool’s beautiful location, offering stunning views and the convenience of nearby outdoor summer cafes. The addition of an outdoor restaurant overlooking the mountain further enhances the poolside experience.
Overall, despite a few operational hiccups, the outdoor pool at Mercure Grand Jebel Hafeet provides a delightful and scenic escape for guests looking to unwind and have fun.
Mercure Grand Jebel Hafeet stands out as an exceptional destination for honeymooners, offering an array of thoughtfully designed amenities and packages tailored for romantic getaways. The hotel is often described as an ideal honeymoon destination with numerous reviews highlighting its honeymoon-ready ambiance and luxurious touches.
Couples seeking a romantic stay will find the honeymoon suites particularly enchanting, adorned with special decorations and features that create a perfect honeymoon atmosphere. The beautiful location is frequently mentioned as a key highlight, providing an amazing scenery that enhances the romantic experience.
The hotel offers private options for couples, ensuring a unique and intimate honeymoon experience. Many reviews commend the well-executed plans and packages specifically designed for honeymooners, further solidifying the hotel's reputation as a great spot for newlyweds.
While some activities might cater to a broader audience, those designed for honeymooners provide a charming and peaceful setting, making it a perfect choice for a romantic getaway. Overall, Mercure Grand Jebel Hafeet is highly recommended for its honeymoon features, promising an unforgettable and idyllic stay for couples.
Mercure Grand Jebel Hafeet is a haven of luxury, offering an array of upscale amenities and elegant accommodations that cater to those seeking an opulent retreat. The unique and tranquil location of the hotel adds to its allure, making it a dream destination for guests seeking peace and serenity. Guests consistently describe the resort as very luxurious with standout features such as high standards of cleanliness and services that embody luxury. The ambiance throughout the property is one of refined sophistication, underlined by classic luxury touches like five-star wood finishing and impeccable housekeeping standards.
The pool areas are particularly highlighted for their luxurious feel, making them ideal spots for relaxation and indulgence. From exclusive luxury prices to luxury consular services, every detail is designed to enhance the luxurious experience. Despite some feedback on the need for updates and occasional lapses in staff standards, the overall consensus remains highly positive. The resort’s long-standing reputation since 2006 for marvelous facilities continues to draw guests in search of a luxurious stay. With luxury items readily available and an all-encompassing luxurious ambiance, Mercure Grand Jebel Hafeet remains a distinguished destination for luxury travelers.
Nestled amidst the breathtaking beauty of Jebel Hafeet, Mercure Grand Jebel Hafeet offers an idyllic setting for couples seeking a romantic escape. The serene, tranquil atmosphere and picturesque views make it an extraordinary choice for a romantic getaway. Guests repeatedly highlight the romantic ambiance and stunning vistas at sunset and sunrise, creating unforgettable moments for couples.
The hotel provides a peaceful environment perfect for relaxation and unwinding with many describing it as a uniquely romantic and tranquil haven. The attention to romantic details, such as flower petal beds and romantic dining setups, enhances the experience, creating an uplifting and charming atmosphere.
While some guests noted areas that could be improved, such as the overcrowded pool and the non-functional scenic view restaurant, the overall consensus remains positive. Couples particularly appreciated the romantic surroundings and the intimate, peaceful atmosphere, making it a recommended destination for romance-seeking travelers.
In summary, Mercure Grand Jebel Hafeet stands out as an exceptional retreat for couples looking to indulge in romance, tranquility and stunning scenic views.
Location Show Map
Location
The hotel's position is described as spectacular with unforgettable sunrises and sunsets that can be enjoyed from balconies and various vantage points around the property. Guests frequently highlight the breathtaking views and the stunning natural scenery that surrounds the hotel, including a splendid night view of Al Ain. The tranquil setting and beautiful surroundings create a calming atmosphere, ideal for both romantic getaways and peaceful family vacations.
Despite its remote mountain location, guests appreciate the convenience of being near various attractions while enjoying the quiet seclusion. The hotel combines beautiful nature, excellent weather and a peaceful ambiance, making it a highly recommended spot for unwinding and enjoying the majestic beauty of Jebel Hafeet. The combination of the magical location, friendly staff and good facilities further enhances the overall experience for those staying at Mercure Grand Jebel Hafeet.
Breakfast
However, several reviews pointed out areas for improvement. A number of guests felt that the breakfast lacked variety and suggested the inclusion of more vegetarian options along with a broader selection of dishes. Some found the breakfast to be average or adequate but not exceptional and a few noted that items like bread and pastries were not always fresh. There were mentions of specific disappointments such as diluted juice, instant coffee and a lack of continental or international options. Additionally, a few guests found the breakfast buffet to be overpriced considering the selection provided.
Overall, while the breakfast experience at Mercure Grand Jebel Hafeet received praise for quality and diversity from numerous guests, there is room for enhancement, particularly in offering a greater variety of options and ensuring consistent freshness of items.
Dinner
The cost of dining is another point of contention; numerous guests found the dinner buffet and overall restaurant prices to be on the high side, not commensurate with the quality and taste offered. Additionally, some guests reported issues with service, citing inattentive staff and chaotic dining environments.
Despite these critiques, a few guests enjoyed their dinner, noting good portion sizes and value for money in some instances. The ambiance of dining areas like the tent terrace and poolside did receive some positive remarks, although the general consensus leans towards a pressing need for more diverse and freshly prepared options, improved service and better value for money.
Rooms
However, a significant number of reviews suggest that the rooms could benefit from updates and renovation. Guests frequently commented on the outdated furniture, old-fashioned decor and general wear and tear with several noting issues such as rusty fridges, peeling wallpaper and mold in some areas. Cleanliness was a recurring concern for some, mentioning dusty carpets and insufficient room cleaning services. Bathroom facilities also received mixed reviews with several guests pointing out low water pressure, small or uncomfortable bathtubs and outdated fixtures.
The air conditioning system seemed to be another point of contention, as multiple guests reported problems with room temperature control. Despite these issues, the rooms maintained a level of basic comfort and functionality with some guests still finding them acceptable for the price.
Overall, while the spacious and comfortable aspects of the rooms at Mercure Grand Jebel Hafeet are appreciated, there is a clear need for significant refurbishment and improved cleanliness to elevate the guest experience to meet modern standards.
Beds
Cleanliness
Staff
However, there were notable criticisms as well. Some guests felt that the staff were not responsive or helpful, especially during crowded times and pointed out a lack of professionalism and training among younger employees. Issues such as slow housekeeping, poor reception service and an overall need for better staff training were recurrent themes. Despite these critiques, many reviews still reflected an overall satisfaction, complimenting the staff's positivity and cooperative nature. In summary, while the service can be inconsistent, the warm and accommodating demeanor of several staff members seems to leave a lasting positive impression on guests.
Wi-Fi
Spa
However, there are calls for improvement and renovation with some noting non-functioning facilities or limited services. The absence of broader variety in treatments and occasional maintenance issues were also mentioned. Despite these points, the excellent treatment provided was recognized and the spa was described as amazing by various guests, indicating its potential if fully operational and properly maintained.
Gym
Pool
However, issues such as inconsistent water temperature and occasional maintenance closures have been noted. Some guests mentioned that the pool can be overcrowded and at times, there are not enough chairs around the pool area. Cleanliness can be spotty with certain reviews pointing out trash and the need for better maintenance. Additionally, the lack of temperature control has led to the pool being quite cold, particularly in colder seasons.
Despite these drawbacks, the pool area remains a favorite for many visitors, celebrated for its child-friendly features and overall pleasant ambiance. It’s a place where families can enjoy quality time together while taking in the stunning views, although improvements in maintenance and availability could elevate the experience further.
Family
The hotel's well-maintained facilities receive consistent commendation; from spacious family rooms with connecting doors to clean and inviting family pool areas. Guests frequently highlight the activities available for kids, which include table tennis, squash, foosball and mini golf. This diverse array of entertainment options ensures that there is always something for everyone in the family to enjoy.
Many reviews emphasize that both the facilities and the overall atmosphere are highly suitable for families looking to relax and have a good time. The hotel’s scenic location and beautiful surroundings add to the charm, making it a peaceful and enriching experience for families. Despite some minor drawbacks, such as the occasional crowded pool area due to school programs or entertainment areas needing better lighting, the overall feedback is very positive.
Families find good value in their stay with many recommending the hotel for its excellent amenities, clean and friendly environment and the overall enjoyment it offers to both kids and adults. The Mercure Grand Jebel Hafeet comes highly recommended for anyone looking to create special family memories.
4 Star
However, certain aspects, such as bathroom cleanliness and overall maintenance, were flagged as not quite meeting the four-star benchmark. Reviews also pointed to some discrepancies in service quality and facilities, suggesting that in some cases, the hotel did not live up to the full standards expected from a Mercure property. Although there are areas for improvement, especially in meeting four-star criteria consistently, the hotel generally upholds a level appropriate for its rating, making it a decent choice for travelers seeking a straightforward and comfortable stay.
Business
Professionalism is a standout trait of the staff at Mercure Grand Jebel Hafeet. Reviews consistently highlight the accommodating nature and professional demeanor of the team, a critical factor for those on business travel. Guests found the facilities particularly suitable for business meetings with the added convenience of being able to conduct business arrangements on-site. Overall, the hotel’s setup and staff contribute significantly to a satisfactory business-stay experience.
Accessible
The rooms are designed to be accessible and the staff are trained to be supportive and responsive to accessibility needs, contributing to a worry-free experience. The property also features an elderly accessible pool, adding to the physical ease of using the hotel's amenities.
However, there are areas where improvement is needed. Some guests noted that access to the pool area could be more seamless and there were instances where support staff were not available promptly. Additionally, the entrance from the main road can be confusing to locate, especially for those unfamiliar with the area.
Overall, the Mercure Grand Jebel Hafeet offers good accessibility provisions for guests with disabilities, despite certain areas requiring enhancement for an even better experience.
Pool Water Slide
However, it's worth noting that there are some recurring maintenance issues. Some guests have mentioned that only one of the slides was operational during their stay and that some of the slides were old or lacked adequate water pressure. Despite these issues, the slides that were functional brought lots of joy to the children. The hotel would benefit from ensuring all slides are regularly maintained to keep them in working order and safe for all guests.
Overall, the water slides at Mercure Grand Jebel Hafeet contribute significantly to the hotel's appeal, especially for families looking to entertain their little ones during their stay.
Children's Pool
The pool area is explicitly designed to cater to children, offering a separate and safe environment for kids to swim and play. Although there have been mentions of occasional issues with bees and wasps, overall, the pool's maintenance and cleanliness are highly regarded. The water slides beside the children's pool are particularly popular, adding an extra element of enjoyment.
Despite occasional maintenance closures, the children's pool is generally in good condition, providing a pleasant swimming experience for kids. With dedicated areas for various age groups, including permanent kiddie and infants pools, children are sure to enjoy their time extensively. Activities for kids are abundant, contributing to an engaging and enjoyable stay at the hotel.
Outdoor Pool
While the pool facilities received high marks for being excellent and enjoyable, there were some mentions of the pool being closed for construction and maintenance. Nonetheless, during operational times, guests enjoyed the outdoor pool’s beautiful location, offering stunning views and the convenience of nearby outdoor summer cafes. The addition of an outdoor restaurant overlooking the mountain further enhances the poolside experience.
Overall, despite a few operational hiccups, the outdoor pool at Mercure Grand Jebel Hafeet provides a delightful and scenic escape for guests looking to unwind and have fun.
Honeymoon
Couples seeking a romantic stay will find the honeymoon suites particularly enchanting, adorned with special decorations and features that create a perfect honeymoon atmosphere. The beautiful location is frequently mentioned as a key highlight, providing an amazing scenery that enhances the romantic experience.
The hotel offers private options for couples, ensuring a unique and intimate honeymoon experience. Many reviews commend the well-executed plans and packages specifically designed for honeymooners, further solidifying the hotel's reputation as a great spot for newlyweds.
While some activities might cater to a broader audience, those designed for honeymooners provide a charming and peaceful setting, making it a perfect choice for a romantic getaway. Overall, Mercure Grand Jebel Hafeet is highly recommended for its honeymoon features, promising an unforgettable and idyllic stay for couples.
Luxury
The pool areas are particularly highlighted for their luxurious feel, making them ideal spots for relaxation and indulgence. From exclusive luxury prices to luxury consular services, every detail is designed to enhance the luxurious experience. Despite some feedback on the need for updates and occasional lapses in staff standards, the overall consensus remains highly positive. The resort’s long-standing reputation since 2006 for marvelous facilities continues to draw guests in search of a luxurious stay. With luxury items readily available and an all-encompassing luxurious ambiance, Mercure Grand Jebel Hafeet remains a distinguished destination for luxury travelers.
Romantic
The hotel provides a peaceful environment perfect for relaxation and unwinding with many describing it as a uniquely romantic and tranquil haven. The attention to romantic details, such as flower petal beds and romantic dining setups, enhances the experience, creating an uplifting and charming atmosphere.
While some guests noted areas that could be improved, such as the overcrowded pool and the non-functional scenic view restaurant, the overall consensus remains positive. Couples particularly appreciated the romantic surroundings and the intimate, peaceful atmosphere, making it a recommended destination for romance-seeking travelers.
In summary, Mercure Grand Jebel Hafeet stands out as an exceptional retreat for couples looking to indulge in romance, tranquility and stunning scenic views.
Yes, Mercure Grand Jebel Hafeet has pool(s) that belong to one or more of the following categories: Children's Pool, Pool Swim Up Bar, Pool Water Slide, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Mercure Grand Jebel Hafeet.
No, Mercure Grand Jebel Hafeet doesn't allow dogs.
No, parking facilities aren't available at Mercure Grand Jebel Hafeet.
Yes, Mercure Grand Jebel Hafeet has a gym. For more information, read the answers to the Gym questionnaire
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