Almaty, Ulitsa Sechenova 30/843.213912,76.896536(Show on Map)
8.7
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesMon, 29 Jun - Tue, 30 Jun29 Jun - 30 Jun
1 Room2 Guests
Info
Summary of reviews
Sacvoyage Hotel, nestled in a quiet residential area, is highly regarded for its serene and convenient location. Guests appreciate its proximity to key sites like the Atakent exhibition complex and Mega, all within walking distance. The hotel’s tranquil environment allows for restful nights with minimal disturbance from traffic noise. While slightly distant from the city center, it offers easy access to taxi services, making it an intentional choice for travelers attending events near EXPO. The atmosphere is complemented by excellent cleanliness and a cozy, welcoming environment, bolstered by friendly and helpful staff.
Guests frequently praise the breakfast, describing it as delicious with a wide variety and clean preparations starting at 7 AM. Positive feedback acknowledges its quality despite noted areas for improvement, such as the monotonous offerings and sporadic instances of greasy dishes. Critics suggest an expansion of options and better organization. Nevertheless, breakfast at Sacvoyage Hotel remains a largely pleasant experience for most guests.
The rooms are consistently highlighted for their cleanliness, spaciousness and comfort, providing a restful retreat. Praise is given for the quality of building materials and comfortable mattresses with staff, particularly juniors, noted for their politeness and helpfulness. Some reviews mention minor drawbacks like inadequate lighting, occasional noise issues and the need for better sound insulation. However, these issues do not overshadow the overall positive impression of the rooms.
Cleanliness stands out as a strong suit of Sacvoyage Hotel. Guests frequently commend the well-kept premises, spotless common areas and consistent cleaning efforts, contributing to a cozy and comfortable ambiance. While some inconsistencies are noted, such as delays in housekeeping or occasional lapses in supply, the overall satisfaction with cleanliness remains high. The reception staff receives particular praise for their friendliness and attentiveness, enhancing guest satisfaction.
The staff at Sacvoyage Hotel are a cornerstone of the positive experience, defined by their friendliness and helpfulness. Guests frequently commend individuals like Gulnur at the front desk for their kindness and accommodating nature. Despite some isolated negative remarks, the consistent dedication and professionalism of the staff significantly contribute to guest comfort and satisfaction.
However, internet connectivity at Sacvoyage Hotel is a notable weak point. Guests have experienced issues ranging from unreliable connections to total absence of Wi-Fi in certain areas. The common sentiment is that the Wi-Fi needs substantial improvement to meet basic guest expectations.
Beds at the hotel receive a mix of feedback. Many guests appreciate the good quality linen and generally comfortable mattresses, including orthopedic options. However, some guests noted old and uncomfortable mattresses along with worn and faded bedding. Despite these issues, beds are generally viewed favorably, though sleep quality can be affected by thin walls and poor sound insulation.
In summary, Sacvoyage Hotel is highly valued for its tranquil and convenient location, clean and comfortable rooms and exceptionally friendly staff, offering a solid choice for travelers seeking a peaceful and pleasant stay. Despite minor drawbacks in breakfast variety and internet connectivity, it remains a popular destination for those prioritizing cleanliness, comfort and excellent service.
Categories
Gym
The Sacvoyage Hotel is listed as having gym and fitness center amenities.
Honeymoon
Spa
Family
Romantic
Business
Parking
4 Star
Room Types
Double RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a dining area, a wardrobe as well as city views. The unit has 1 bed.
Twin Room with ShowerProviding free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room provides a flat-screen TV with cable channels, a tea and coffee maker, a dining area, a wardrobe as well as city views. The unit offers 2 beds.
One-Bedroom SuiteThis suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a dining area as well as city views. The unit offers 2 beds.
Deluxe Double RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a dining area, a wardrobe as well as city views. The unit offers 1 bed.
One-Bedroom Premium ApartmentThis spacious apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned apartment provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a dining area as well as city views. The unit offers 3 beds.
Superior Double RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a dining area as well as city views. The unit offers 1 bed.
Guest Reviews
8.7
Very Good
Review Summaries
Location
Nestled in a quiet residential area, Sacvoyage Hotel is highly regarded for its convenient and pleasant location. The hotel's guests appreciate its proximity to key places such as the Atakent exhibition complex, just a 15-minute walk away and Mega, which is reachable within 20 minutes by foot. The serene atmosphere allows for restful nights with little to no disturbance from traffic noise.
While the location is somewhat distant from the city center, requiring a 30-40 minute car ride, it compensates with its tranquility and accessibility to taxi services right from its own courtyard. For those attending events or attractions near EXPO, the hotel's position is particularly beneficial.
The reviews highlight the ease of reaching popular destinations within the vicinity, making it an intentional choice for travelers. However, guests should note the limited availability of nearby shops. Overall, Sacvoyage Hotel stands out for its clean and cozy environment, friendly staff and the convenience of its peaceful location.
Breakfast
Sacvoyage Hotel offers breakfast that receives a combination of praise and criticism from its guests. On the positive side, many reviews highlight the delicious and tasty nature of the breakfasts. Guests consistently describe the breakfast as good, very good and even magnificent. Special thanks are often given to the kitchen for the quality and cleanliness of the meals. Additionally, the buffet offers a wide selection, which has reportedly become more varied over time, starting conveniently at 7 AM.
However, there are also several noted drawbacks. Some guests have found the breakfast options limited and monotonous with repetitive dishes such as eggs, porridge and the occasional English breakfast. There are complaints about the occasional greasy fried dishes and a lack of variety, particularly with no fruits or desserts. Furthermore, some mention that the quality of the breakfast has declined and that certain aspects, such as the extra charge for bread and the overall organization method, need improvement. Despite this, the consistent feedback suggests that while Sacvoyage Hotel's breakfast has room for enhancement, it generally remains a pleasant start to the day for many guests.
Rooms
Sacvoyage Hotel offers an inviting and comfortable experience for guests seeking a quiet retreat. The rooms are frequently praised for being clean, spacious and well-equipped, providing everything necessary for a restful stay. Many reviews highlight the cleanliness of the entire hotel, including the hallways and common areas, contributing to a positive impression.
However, there are some areas that received mixed feedback. While the rooms are generally described as cozy and equipped with amenities, some guests noted inconveniences such as inadequate lighting or noise issues due to lack of sound insulation. A few reviews mentioned occasional interruptions in hot water and the need to request an air conditioning remote separately, which can be surprising for a 4-star hotel.
Guests appreciated the quality of the building materials and the comfortable mattresses, adding to the overall feeling of comfort in the rooms. The hotel staff, particularly the junior staff, receive compliments for their politeness and helpfulness, ensuring that guests feel welcomed during their stay.
Overall, Sacvoyage Hotel is valued for its cleanliness, comfort and attentive staff, making it a solid choice for travelers seeking a peaceful and pleasant environment despite a few minor drawbacks.
Beds
Sacvoyage Hotel offers a mix of experiences when it comes to its beds. Many guests appreciated the good quality bed linen and towels, which are often highlighted alongside descriptions of comfortable and large beds. Some visitors mentioned that the mattresses are generally good with specific praises for the orthopedic ones. However, there are also mentions of old, uncomfortable mattresses and some reviews noted that the bedding looked worn and faded, though plans for changing the textiles were mentioned. Despite certain complaints about thin walls and poor sound insulation affecting the overall sleep quality, the beddings and comforts themselves received generally favorable comments.
Cleanliness
Sacvoyage Hotel maintains a strong reputation for cleanliness and comfort according to guest reviews. The rooms are described as very clean and regularly maintained, contributing to a cozy and comfortable atmosphere. The hotel itself is well-kept with spotless rooms and common areas that are tidy and devoid of any unusual odors. Guests have appreciated the constant cleaning efforts and the recent renovations have been noted for keeping the premises looking new and well-equipped.
Despite these positive aspects, some guests have encountered inconsistencies with the housekeeping services. Issues such as delays in room cleaning, inadequate bathroom maintenance and occasional lapses in towel and water supply have been mentioned. Additionally, the quality of towels and bedding, while clean, has been flagged as somewhat old.
The staff at reception receives high praise for their excellent service, friendliness and attentiveness, which enhances the overall guest experience. The hotel's location and cleanliness are frequently highlighted as strong points, further complementing its cozy and comfortable ambiance. While some guests are still anticipating the reopening of the previously well-regarded on-site restaurant, overall satisfaction with cleanliness and service remains a consistent theme in reviews.
Staff
At Sacvoyage Hotel, the atmosphere is largely defined by the friendliness and helpfulness of the staff. Many guests praised the front desk, mentioning personnel like Gulnur for being particularly kind and accommodating. Across numerous interactions, the staff consistently displayed a polite and responsive demeanor, always ready to assist and resolve any issues that arose. This attentiveness was mirrored by their willingness to allow flexible check-out times and address any concerns promptly.
While some reviews noted occasional lapses in service and room readiness, the overarching sentiment was that the staff's friendly and professional approach greatly contributed to a pleasant stay. Guests appreciated the personnel's efforts to make them comfortable with the staff’s consistent friendliness standing out as a significant positive aspect of the hotel experience. Nonetheless, there were some isolated negative remarks about certain staff members at reception, suggesting room for improvement in maintaining uniformly positive interactions. Overall, the staff at Sacvoyage Hotel seem dedicated to ensuring guest satisfaction through their attentiveness and willingness to help.
Wi-Fi
Sacvoyage Hotel offers a comfortable stay but falls short in the area of internet connectivity. Many guests have experienced issues with the Wi-Fi, ranging from complete absence to unreliable and slow connections. While some reported that the Wi-Fi eventually appeared, it often worked poorly and disconnected periodically. A common issue noted is that the internet does not reach all rooms effectively, particularly those located in the corners. Despite these setbacks, a few guests did find the internet to be reliable. Overall, guests agree that the Wi-Fi at Sacvoyage Hotel needs significant improvement to meet their expectations for a hassle-free experience.
FAQ
No, Sacvoyage Hotel doesn't have any pool.
Yes, a spa is available at Sacvoyage Hotel.
No, Sacvoyage Hotel doesn't allow dogs.
Yes, parking facilities are available at Sacvoyage Hotel.
