Jonathan Spa Estate's staff is highly praised by guests for being friendly, professional, helpful and accommodating. The receptionist is described as fantastic, welcoming and providing a tour of the hotel. Masseuse Manir is mentioned as excellent, while the restaurant waiter received criticism for lacking politeness. Overall, the staff is considered attentive, kind, charming and caring about guests' comfort. Some guests specifically mentioned the professionalism of the staff. However, a few guests had negative experiences with the staff, describing them as unresponsive or not very friendly. Nevertheless, most guests were impressed by the team's hospitality, making their stay at Jonathan Spa Estate enjoyable.