Hilton Amman
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Summary of reviewsHilton Amman enjoys widespread acclaim for its strategic location, nestled in a prestigious area with convenient access to Amman’s bustling Abdali Boulevard, teeming with cafes, restaurants and shopping facilities. Guests appreciate its tranquility, while still being a short drive from major landmarks like the Citadel and the Roman Amphitheatre.
The breakfast experience at Hilton Amman is often highlighted for its diverse and fresh offerings, catering to both local and international tastes. Guests commend the quality of the food and the exceptional service provided by the attentive staff. Despite a few requests for greater variety during longer stays, the breakfast remains a favorite highlight for many guests. The dinner options also receive high praise with the food quality, taste and variety standing out. Specific dishes and the ambiance, particularly from the upper-floor restaurants, enhance the dining experience.
Rooms at the Hilton Amman are frequently applauded for their spaciousness, modern design, cleanliness and breathtaking city views. Guests often mention the comfort of the bedding and the luxurious decor which contributes to a memorable stay. Minor issues such as occasional noise from air conditioning vents or slow service responses are noted, but these do not detract significantly from the overall positive feedback.
Cleanliness is a hallmark of Hilton Amman with guests consistently praising the spotless environment and well-maintained facilities. The meticulous housekeeping and high standards of hygiene add to the comfort and quality of the experience.
Staff at Hilton Amman receive exceptional reviews for their professionalism, warmth and attentive service. Guests frequently mention individual staff members for their outstanding hospitality, from the reception team to the restaurant and housekeeping staff. The helpfulness and friendliness of the staff significantly enhance the overall guest experience.
WiFi connectivity receives mixed reviews. While many guests find the service stable and reliable, others encounter issues with speed and intermittent connections. The hotel’s efforts to improve the consistency of internet service are acknowledged.
The on-site spa and gym are well-regarded with guests enjoying the professional treatments, extensive facilities and overall relaxing atmosphere. The spa’s range of amenities and exceptional staff add value to the stay, despite occasional calls for minor improvements. The gym is noted for its modern equipment and maintenance, though some guests find it small yet sufficient for a good workout.
Finally, the indoor pool and associated facilities such as the jacuzzi and spa area receive positive feedback for being clean, well-maintained and perfect for relaxation, especially useful during the cooler months.
Overall, Hilton Amman distinguishes itself through outstanding location, comprehensive amenities, exceptional food and beverage offerings and incredibly hospitable staff, ensuring a memorable and satisfying stay for its guests.
Categories
The breakfast experience at Hilton Amman is often highlighted for its diverse and fresh offerings, catering to both local and international tastes. Guests commend the quality of the food and the exceptional service provided by the attentive staff. Despite a few requests for greater variety during longer stays, the breakfast remains a favorite highlight for many guests. The dinner options also receive high praise with the food quality, taste and variety standing out. Specific dishes and the ambiance, particularly from the upper-floor restaurants, enhance the dining experience.
Rooms at the Hilton Amman are frequently applauded for their spaciousness, modern design, cleanliness and breathtaking city views. Guests often mention the comfort of the bedding and the luxurious decor which contributes to a memorable stay. Minor issues such as occasional noise from air conditioning vents or slow service responses are noted, but these do not detract significantly from the overall positive feedback.
Cleanliness is a hallmark of Hilton Amman with guests consistently praising the spotless environment and well-maintained facilities. The meticulous housekeeping and high standards of hygiene add to the comfort and quality of the experience.
Staff at Hilton Amman receive exceptional reviews for their professionalism, warmth and attentive service. Guests frequently mention individual staff members for their outstanding hospitality, from the reception team to the restaurant and housekeeping staff. The helpfulness and friendliness of the staff significantly enhance the overall guest experience.
WiFi connectivity receives mixed reviews. While many guests find the service stable and reliable, others encounter issues with speed and intermittent connections. The hotel’s efforts to improve the consistency of internet service are acknowledged.
The on-site spa and gym are well-regarded with guests enjoying the professional treatments, extensive facilities and overall relaxing atmosphere. The spa’s range of amenities and exceptional staff add value to the stay, despite occasional calls for minor improvements. The gym is noted for its modern equipment and maintenance, though some guests find it small yet sufficient for a good workout.
Finally, the indoor pool and associated facilities such as the jacuzzi and spa area receive positive feedback for being clean, well-maintained and perfect for relaxation, especially useful during the cooler months.
Overall, Hilton Amman distinguishes itself through outstanding location, comprehensive amenities, exceptional food and beverage offerings and incredibly hospitable staff, ensuring a memorable and satisfying stay for its guests.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Indoor Pool
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Indoor Pool
Guest Reviews
Hilton Amman boasts an excellent location that receives high praise from its guests. Situated within a prestigious area in Amman, it offers easy access to various attractions and essential amenities. The hotel's proximity to Abdali Boulevard, a bustling area filled with cafes, restaurants and shopping facilities, makes it a convenient spot for both leisure and business travelers. Guests appreciate the short 10-minute walk to reach the boulevard and the convenience of having numerous dining options with both local and international cuisines nearby.
While the hotel is slightly removed from the immediate city center, guests find this advantageous as it ensures a peaceful and calm environment, yet still within easy reach of major landmarks such as the Citadel and the Roman Amphitheatre. The location is described as strategically central, providing easy access to all parts of Amman and just a short Uber or taxi ride away from the Old Town. Guests also note the beautiful and attractive surroundings of the hotel, enhancing their overall experience.
The area around the hotel features a variety of services, from supermarkets and exchange offices to bars and lively streets, contributing to its excellent safety and convenience. While some reviews mention the distance to downtown Amman, the hotel's location remains highly appreciated for its tranquility and strategic positioning, making traveling around the city smooth and straightforward.
Overall, Hilton Amman offers a prime location, distinguished by its accessibility, peace and proximity to essential hubs and attractions, creating a balanced and enjoyable stay for its guests.
The Hilton Amman offers an exceptional breakfast experience that is highly praised by its guests. The breakfast buffet is consistently described as outstanding with a diverse and extensive selection that suits both local Jordanian and international tastes. Many reviews highlight the quality and freshness of the ingredients with numerous mentions of delicious and well-prepared food that starts the day off perfectly.
Guests appreciate the wide variety and the completeness of the offerings. The breakfast options are bountiful, featuring both typical Jordanian foods and a range of international dishes, ensuring there's something to satisfy every palate. From rich and luxurious spreads to the perfect balance of quantity and quality, the breakfast service is a standout feature of the hotel.
The staff at the breakfast restaurant receive consistent praise for their exceptional service and attentiveness. Diners regularly acknowledge the helpfulness and friendliness of the team, which enhances the breakfast experience. Special mentions go to certain staff members who go above and beyond to ensure a pleasant dining experience.
Despite the overwhelmingly positive reviews, a few guests have noted a desire for even more variety in the breakfast options, especially for longer stays. There were isolated comments about the breakfast not quite meeting the high expectations set by the Hilton brand and some constructive feedback on service speed during busy times.
However, overall, the breakfast at Hilton Amman receives high marks for its taste, variety, quality and the exceptional service provided by the staff, making it a highlight of many guests' stays at the hotel.
Dining at the Hilton Amman is generally praised for its excellent quality and variety. Guests frequently highlight the amazing food at the hotel’s main restaurant, where both breakfast and dinner options receive high marks for taste and diversity. The in-room dining and restaurant room service are commended for their excellence and the indoor dining experience is often described as top-level and very good, especially the mix grills.
The Fuma and Nasma restaurants receive notable mentions for their delicious offerings with specific dishes like shawarma and batata nar being recommended. The views from the dining areas, particularly on the upper floors, enhance the dining experience further, making it not just about the food but also the ambiance.
Friendly and attentive staff, including commendations for specific individuals like Mr. Yousef and Mr. Rami, contribute significantly to the positive dining experiences. The commitment to excellence by the chef and restaurant manager also stands out.
Despite the numerous praises, there are occasional minor issues noted. Some guests felt the food quality did not always meet the high standards expected from a renowned hotel chain with specific mentions of stale tomatoes and a limited evening menu. Additionally, a few reviews pointed out slow service during late-night dining or described the dinner as not recommended.
Overall, the quality of the food and the dining experience at Hilton Amman are highly regarded, making it a notable part of guests’ stays. The variety of high-quality dining options, the exceptional service and the well-prepared dishes ensure a largely satisfying experience for visitors.
At the Hilton Amman, guests frequently praise the rooms for their exceptional comfort and cleanliness. Visitors highlight the spaciousness of the rooms, often describing them as both modern and well-maintained. Many guests enjoyed complimentary upgrades to suites or city view rooms, which were noted for their spectacular vistas of Amman's skyline. The bedding is repeatedly cited as incredibly comfortable, ensuring a restful stay.
Rooms are described as beautifully decorated with luxurious and contemporary designs, contributing to an overall superb impression. Amenities are well thought out and plentiful, though some guests noted minor issues such as difficulty with the lighting systems or occasional noise from the air conditioning vents. Additionally, the rooms' cleanliness consistently receives high marks with several reviews emphasizing how spotless and well-kept the accommodations are.
While some minor inconveniences were mentioned – such as slow-to-respond service, inadequate privacy in certain bathroom designs or the occasional less-than-perfect condition of room fixtures – the overwhelmingly positive feedback on room quality, comfort and views stands out. Guests also appreciated the generous hospitality of the staff, who were noted for their friendliness and efficiency.
In summary, the rooms at Hilton Amman are distinguished by their spaciousness, cleanliness, modern amenities and spectacular city views, making them a standout feature of this well-regarded hotel.
The beds at Hilton Amman consistently receive high praise for their comfort. Many guests commend the spaciousness and comfort of the beds, often describing them as very comfortable, extremely comfortable or even the most comfortable they have experienced. The king-size beds, in particular, are highlighted as being very comfortable and suitable for a restful night's sleep. The hotel also receives acknowledgment for ensuring extra or third beds are prepared and ready before guests' arrival, enhancing convenience.
However, not all feedback is entirely positive. Some guests found the pillows to be too soft, comparing them to paper in terms of their diminishing support. There were occasional mentions of the mattresses being too hard for specific preferences. Despite these minor issues, the overall consensus is that the hotel's bedding significantly contributes to a cozy and restful stay.
Hilton Amman consistently receives high praise for its exceptional cleanliness. Guests frequently highlight that the entire hotel environment, from rooms to facilities, is meticulously clean and well-maintained. The bathrooms are notably tidy and the overall cleanliness exceeds expectations, often described as spotlessly clean. Visitors appreciate the impeccable upkeep of the spacious rooms, luxurious amenities and modern design. Additionally, the efficient and courteous staff play a significant role in ensuring a comfortable and sanitized stay. While there are occasional mentions that some cleaning protocols could be improved, the overwhelming majority of reviews affirm that Hilton Amman maintains a top-notch standard of cleanliness, making it one of the best and cleanest hotels within the Hilton chain.
In a sea of luxury hotels, the Hilton Amman distinguishes itself predominantly through the warmth and professionalism of its staff. Across various guest experiences, visitors consistently lauded the exceptional service provided with particular praise for individuals such as Rami, the Restaurant Manager and front office personnel like Munir, Sara and Osama.
The reception team, including notable names like Nimr and Timur, ensures that every arrival is met with a warm smile and efficient check-in process, setting a welcoming tone for the stay. The hospitality extended by the reception and concierge teams is repeatedly highlighted with many guests appreciative of the courteous and accommodating nature of these staff members.
Cleaning and room service do not fall short either with guests commending the meticulous attention to detail by the housekeeping team and the consistently prompt and fresh culinary offerings from room service. Chefs, like Maaz, are celebrated for their delicious and freshly prepared dishes, further enhancing the overall dining experience within the hotel.
Moreover, the overall friendliness and helpfulness of the staff create an atmosphere where guests feel genuinely cared for. Whether it's assisting with transportation organizing day trips or simply providing a cheerful greeting, the staff's dedication and attentiveness leave a lasting impression.
The pinnacle of this outstanding service is perhaps best exemplified by chauffeur driver Nabeel, who has been described as the best ever and the restaurant personnel who provide what guests dub as 7-star service. The consistent theme of professionalism, kindness and warmth speaks volumes about the team's capability to deliver an extraordinary guest experience.
Ultimately, it's the collective efforts of the entire staff, from reception to housekeeping, that make the Hilton Amman a memorable destination for many, painting a picture of a hotel where exceptional service is not just an aspiration but a standard.
Hilton Amman offers a mix of experiences when it comes to WiFi connectivity. On a positive note, many guests have reported that the WiFi is stable, reliable and provides good speed, making it suitable for working and general use. Some noted the WiFi was great, particularly in the lobby area.
However, there are also several mentions of areas needing improvement. Some guests experienced issues with the WiFi being very slow or cutting out intermittently. The hotel offers two different networks—one for the lobby and one for the higher floors—which some guests found a bit confusing to switch between. Others reported that the connection could be weak or required frequent reconnections.
Overall, while some guests had a perfectly smooth experience with the hotel's internet, others felt there was room for improvement to ensure a more consistent and reliable connection throughout the property.
The spa at Hilton Amman has received numerous positive comments from guests, highlighting its relaxing and professional environment. Many reviewers described their experiences as amazing and exceptional, appreciating the wide range of facilities such as the sauna, jacuzzis, heated pool, whirlpool tub and an excellently equipped gym. Guests noted that the treatments and services were top-notch, mentioning complimentary services and the exceptional support from the spa staff as standout features. The gym and spa were cited as excellent additions to the hotel.
Despite the glowing reviews, there were a few areas identified for improvement, including the temperature of massage oils, the need for welcoming and after-massage drinks and a call for enhanced cleanliness. Some visitors also noted that specific spa services were missing or under renovation. Overall, the spa was described as a great and pleasant place to unwind and an added advantage to staying at the hotel. Guests highly recommended the spa, especially the Zara Hammam Special, for a rejuvenating experience.
The gym at Hilton Amman has received a number of favorable comments from guests, highlighting its positive aspects. Many found the gym to be well-maintained, modern and well-equipped with extensive and varied facilities that cater to different workout needs. Some guests hailed it as the best hotel gym they've ever used, appreciating its completeness and excellent condition. The gym is described as amazing and excellent, meeting the expectations of those who value a good workout during their stay.
While a few guests mentioned that the gym was small, they still praised its organization and cleanliness. Others noted that despite its size, the gym had everything they needed for a proper workout. The gym manager's attitude was highlighted by one guest as less than welcoming, but this was an isolated remark amidst a sea of positive feedback.
Additionally, guests appreciated the indoor pool, jacuzzi and SPA area, which are located in the same vicinity as the gym, providing a comprehensive fitness and relaxation experience. Overall, the gym at Hilton Amman is considered a strong feature of the hotel, making it an excellent choice for fitness enthusiasts.
The Hilton Amman offers a delightful indoor swimming experience with guests frequently praising its well-maintained and clean pool facilities. The indoor pool is described as fantastic, excellently heated and ideal for year-round use. Many visitors specifically mentioned enjoying the jacuzzi and spa, which further enhance the relaxation experience. The pool area, though located in the basement and somewhat small, still provides a pleasant and relaxing environment. It’s particularly suitable for children and its accessibility throughout the day adds to its convenience.
While some reviews noted the absence of an outdoor pool and wished for a larger space, the overall sentiment remains positive. Guests appreciated the upgrade to their experience that the pool and jacuzzi offered, as well as the clean, enjoyable setting. The relaxing ambiance of the pool area, combined with the excellent spa and gym amenities, makes it a noteworthy feature of the Hilton Amman.
Parking at Hilton Amman features several positive elements, as echoed by many guests. The hotel offers valet parking services with many guests commending the prompt and friendly staff who manage it. Free parking is often mentioned as a convenient and valuable feature.
However, while the experience of having the car looked after by attendants is praised, there are several areas needing improvement. Many guests find the valet parking confusing and mention that the entrance and exit points are too small for the hotel’s capacity. The parking facility is generally considered sufficient, but there are calls for additional spaces and enhancements to the parking management.
Some mention narrow and limited parking spots and a bit of a walk to the hotel entrance. Still, the convenience of having staff handle parking is a much-appreciated aspect. Overall, the parking services are seen as valuable, but there is potential for better organization and expansion to better match the hotel’s high standards.
The Hilton Amman stands out as an exceptional choice for family stays, consistently offering a warm and welcoming environment. The hotel staff are particularly attentive and considerate, ensuring that all guests, including young children, feel comfortable and cared for. Families have noted that the hotel facilities cater well to their needs with a special mention of the pool, which is very suitable for children. The large family rooms and suites provide ample space and great views, adding to the overall comfort.
The hotel offers a family-oriented atmosphere where guests often feel like part of a close-knit community. The family-friendly services are tailored to meet varied family needs, from celebrating special occasions like birthdays to ensuring non-English speaking guests feel at home by communicating in their native languages. The hotel's clean and serene environment further enhances the family-friendly experience, making it a lovely place for a getaway.
Highlights also include the personal touches provided by staff members, such as Mohammed in the kitchen, who is described as being like family. This attention to detail and genuine care contribute to making the Hilton Amman not just a place to stay, but a memorable destination fun for the whole family. Families looking for a welcoming and accommodating hotel experience will find the Hilton Amman to be an excellent choice with many planning to return in the future.
The area surrounding Hilton Amman offers a mix of nightlife experiences with several bars and nightclubs in the vicinity. Guests can enjoy a nice bar with a great view, which is a highlight for some. However, there is a general sense of dissatisfaction with the nightlife options, as some guests find the nearby nightclubs to be too noisy and bothersome, especially late at night. Loud music from nearby establishments can be a disturbance, although it typically stops after midnight. Moreover, some guests expressed concerns about the safety of the neighborhood after midnight due to the presence of a low-quality nightclub across the street. It seems that while there are nightlife options nearby, the overall experience is mixed with noise and safety being notable issues for several visitors.
Hilton Amman has garnered praise for its service and comfort, living up to the Hilton brand's reputation. Many guests highlight the exceptional hospitality of staff members like Nimr and the hotel's ability to create a welcoming atmosphere. The positive feedback paints a picture of a hotel truly deserving of its five-star rating, boasting excellent service, friendly staff and a good ambiance.
Guests have pointed out that the hotel is one of the best in Amman and Jordan with commendable luxury and comfort. The spacious and clean rooms add to a pleasant stay, although external noise and construction sounds have been mentioned as minor drawbacks. The breakfast and dinner options are highly praised, enhancing the dining experience significantly.
However, some reviews highlight areas where the hotel could improve. Issues like the unclean pool, limited sun beds and subpar exterior parking facilities have been mentioned. Additionally, some guests noted the lack of sound insulation in the rooms and the high cost associated with the five-star experience.
Despite these minor setbacks, the overall consensus remains positive with many travelers rating Hilton Amman as one of the finest hotels they have stayed at worldwide. It is recommended for those seeking a high-standard accommodation in Amman.
Hilton Amman stands out as an ideal choice for business travelers, offering a strategic location in the heart of Amman's financial district and within walking distance of major commercial attractions. The hotel excels in providing value for money with its great facilities and professional environment. Business amenities are well-equipped and well-maintained, including a top-notch business center and spaces that are perfect for meetings and functions.
Guests frequently highlight the excellent and hospitable staff, describing them as kind, friendly and highly professional, which enhances the overall experience for business guests. The stylish design of the hotel adds to the appeal, making it a highly recommended option for those on business trips.
Overall, Hilton Amman successfully caters to the needs of business travelers with its dedicated facilities, attentive service and prime location. While one note mentioned a lack of hospitality in the room, the majority of reviews emphasize the hotel's suitability for business purposes.
Hilton Amman provides commendable accessibility, boasting fully accessible facilities and easy access to popular hubs in Amman. Guests find the location very convenient with straightforward arrangements for taxis. The hotel's physical characteristics and entrance and exit are notably easy, accommodating various weather conditions and areas. Staff are particularly helpful towards disabled guests, ensuring a smooth experience.
However, there are a few areas needing improvement. The location of charging plugs is far from the bed and elevators require a room key card to operate. The process at reception can be a bit slow. Despite these minor drawbacks, the hotel overall offers good accessibility, facilitating a comfortable stay for all guests.
Hilton Amman's indoor pool receives high praise from guests for its cleanliness, comfort and overall quality. The pool is described as fantastic, very nice and luxurious, making it a standout feature of the hotel's amenities. Guests appreciate its warmth and the well-maintained facilities, including the hot jacuzzi, spa and gym, all conveniently located in the same area. Despite being in the basement and lacking an outdoor option, the indoor pool is highly regarded for its enjoyable experience and inviting atmosphere. The hotel's staff is noted for effectively sharing details about the pool usage and its amenities. While some consider the pool small, it remains a valued part of the hotel's offerings.
Hilton Amman is an exquisite choice for honeymooners seeking a romantic and luxurious escape. This well-appointed hotel offers the perfect ambiance for couples, aiming to provide exactly the level of romance and comfort desired. Guests frequently commend the excellent management and friendly service, which elevate the overall experience.
The rooms, often described as great, luxurious and clean, cater to both comfort and indulgence. Specifically, the honeymoon and city suites stand out for their spaciousness and elegance, often being upgraded free of charge and complemented with special touches such as celebratory cakes. These thoughtful details ensure that honeymoon stays are extra special.
Located in a prime area, Hilton Amman boasts a lovely suite of amenities that further enhance its appeal. The hotel is noted for its great location, which is convenient for exploring the city while offering a serene retreat. The facility's moderate pricing adds to its attractiveness, providing luxury without excessive expense.
In summary, Hilton Amman successfully combines a romantic atmosphere, top-notch services and ideal location, making it highly recommended for those looking to celebrate their honeymoon in style.
Hilton Amman is the epitome of luxury, providing a stress-free and lavish experience for its guests. The hotel boasts a serene and safe environment, making it a perfect choice for those seeking comfort and elegance. The grandeur of the hotel is palpable from the plush design to the top-notch amenities and guests consistently highlight the clean organized and impressive facilities.
The property's location is highly convenient, complementing its luxurious appeal with great accessibility. The atmosphere exudes opulence with recently refurbished spaces loaded with modern technology. Rooms are not only beautiful but also spacious and well-maintained, ensuring a stay that is both comfortable and exquisite.
The staff's professionalism and hospitality are integral to the hotel’s charm, as they offer service truly worthy of a 5-star rating. Guests are consistently pleased with the friendly, supportive and well-trained team who are dedicated to enhancing the overall experience. Management is commended for maintaining high standards across the board.
In essence, the Hilton Amman offers a quintessential 5-star experience with its luxurious accommodations, impressive facilities and exceptional service, making it a top pick for anyone desiring a high-end stay in Jordan.
Hilton Amman offers a magical honeymoon experience and is highly recommended for couples seeking a romantic getaway. The hotel tends to upgrade honeymooners, enhancing the overall experience. Couples can enjoy a truly romantic atmosphere, perfect for a lovely evening together. The ambiance of the hotel is outstanding, making it ideal for romantic dinners. Guests have praised the continuous cooperation and courteous manner of the very welcoming and warm staff. The hotel also boasts one of the best gyms and is considered one of the top hotels in Amman. Overall, Hilton Amman is highly suitable for a romantic stay.
Location Show Map
Location
While the hotel is slightly removed from the immediate city center, guests find this advantageous as it ensures a peaceful and calm environment, yet still within easy reach of major landmarks such as the Citadel and the Roman Amphitheatre. The location is described as strategically central, providing easy access to all parts of Amman and just a short Uber or taxi ride away from the Old Town. Guests also note the beautiful and attractive surroundings of the hotel, enhancing their overall experience.
The area around the hotel features a variety of services, from supermarkets and exchange offices to bars and lively streets, contributing to its excellent safety and convenience. While some reviews mention the distance to downtown Amman, the hotel's location remains highly appreciated for its tranquility and strategic positioning, making traveling around the city smooth and straightforward.
Overall, Hilton Amman offers a prime location, distinguished by its accessibility, peace and proximity to essential hubs and attractions, creating a balanced and enjoyable stay for its guests.
Breakfast
Guests appreciate the wide variety and the completeness of the offerings. The breakfast options are bountiful, featuring both typical Jordanian foods and a range of international dishes, ensuring there's something to satisfy every palate. From rich and luxurious spreads to the perfect balance of quantity and quality, the breakfast service is a standout feature of the hotel.
The staff at the breakfast restaurant receive consistent praise for their exceptional service and attentiveness. Diners regularly acknowledge the helpfulness and friendliness of the team, which enhances the breakfast experience. Special mentions go to certain staff members who go above and beyond to ensure a pleasant dining experience.
Despite the overwhelmingly positive reviews, a few guests have noted a desire for even more variety in the breakfast options, especially for longer stays. There were isolated comments about the breakfast not quite meeting the high expectations set by the Hilton brand and some constructive feedback on service speed during busy times.
However, overall, the breakfast at Hilton Amman receives high marks for its taste, variety, quality and the exceptional service provided by the staff, making it a highlight of many guests' stays at the hotel.
Dinner
The Fuma and Nasma restaurants receive notable mentions for their delicious offerings with specific dishes like shawarma and batata nar being recommended. The views from the dining areas, particularly on the upper floors, enhance the dining experience further, making it not just about the food but also the ambiance.
Friendly and attentive staff, including commendations for specific individuals like Mr. Yousef and Mr. Rami, contribute significantly to the positive dining experiences. The commitment to excellence by the chef and restaurant manager also stands out.
Despite the numerous praises, there are occasional minor issues noted. Some guests felt the food quality did not always meet the high standards expected from a renowned hotel chain with specific mentions of stale tomatoes and a limited evening menu. Additionally, a few reviews pointed out slow service during late-night dining or described the dinner as not recommended.
Overall, the quality of the food and the dining experience at Hilton Amman are highly regarded, making it a notable part of guests’ stays. The variety of high-quality dining options, the exceptional service and the well-prepared dishes ensure a largely satisfying experience for visitors.
Rooms
Rooms are described as beautifully decorated with luxurious and contemporary designs, contributing to an overall superb impression. Amenities are well thought out and plentiful, though some guests noted minor issues such as difficulty with the lighting systems or occasional noise from the air conditioning vents. Additionally, the rooms' cleanliness consistently receives high marks with several reviews emphasizing how spotless and well-kept the accommodations are.
While some minor inconveniences were mentioned – such as slow-to-respond service, inadequate privacy in certain bathroom designs or the occasional less-than-perfect condition of room fixtures – the overwhelmingly positive feedback on room quality, comfort and views stands out. Guests also appreciated the generous hospitality of the staff, who were noted for their friendliness and efficiency.
In summary, the rooms at Hilton Amman are distinguished by their spaciousness, cleanliness, modern amenities and spectacular city views, making them a standout feature of this well-regarded hotel.
Beds
However, not all feedback is entirely positive. Some guests found the pillows to be too soft, comparing them to paper in terms of their diminishing support. There were occasional mentions of the mattresses being too hard for specific preferences. Despite these minor issues, the overall consensus is that the hotel's bedding significantly contributes to a cozy and restful stay.
Cleanliness
Staff
The reception team, including notable names like Nimr and Timur, ensures that every arrival is met with a warm smile and efficient check-in process, setting a welcoming tone for the stay. The hospitality extended by the reception and concierge teams is repeatedly highlighted with many guests appreciative of the courteous and accommodating nature of these staff members.
Cleaning and room service do not fall short either with guests commending the meticulous attention to detail by the housekeeping team and the consistently prompt and fresh culinary offerings from room service. Chefs, like Maaz, are celebrated for their delicious and freshly prepared dishes, further enhancing the overall dining experience within the hotel.
Moreover, the overall friendliness and helpfulness of the staff create an atmosphere where guests feel genuinely cared for. Whether it's assisting with transportation organizing day trips or simply providing a cheerful greeting, the staff's dedication and attentiveness leave a lasting impression.
The pinnacle of this outstanding service is perhaps best exemplified by chauffeur driver Nabeel, who has been described as the best ever and the restaurant personnel who provide what guests dub as 7-star service. The consistent theme of professionalism, kindness and warmth speaks volumes about the team's capability to deliver an extraordinary guest experience.
Ultimately, it's the collective efforts of the entire staff, from reception to housekeeping, that make the Hilton Amman a memorable destination for many, painting a picture of a hotel where exceptional service is not just an aspiration but a standard.
Wi-Fi
However, there are also several mentions of areas needing improvement. Some guests experienced issues with the WiFi being very slow or cutting out intermittently. The hotel offers two different networks—one for the lobby and one for the higher floors—which some guests found a bit confusing to switch between. Others reported that the connection could be weak or required frequent reconnections.
Overall, while some guests had a perfectly smooth experience with the hotel's internet, others felt there was room for improvement to ensure a more consistent and reliable connection throughout the property.
Spa
Despite the glowing reviews, there were a few areas identified for improvement, including the temperature of massage oils, the need for welcoming and after-massage drinks and a call for enhanced cleanliness. Some visitors also noted that specific spa services were missing or under renovation. Overall, the spa was described as a great and pleasant place to unwind and an added advantage to staying at the hotel. Guests highly recommended the spa, especially the Zara Hammam Special, for a rejuvenating experience.
Gym
While a few guests mentioned that the gym was small, they still praised its organization and cleanliness. Others noted that despite its size, the gym had everything they needed for a proper workout. The gym manager's attitude was highlighted by one guest as less than welcoming, but this was an isolated remark amidst a sea of positive feedback.
Additionally, guests appreciated the indoor pool, jacuzzi and SPA area, which are located in the same vicinity as the gym, providing a comprehensive fitness and relaxation experience. Overall, the gym at Hilton Amman is considered a strong feature of the hotel, making it an excellent choice for fitness enthusiasts.
Pool
While some reviews noted the absence of an outdoor pool and wished for a larger space, the overall sentiment remains positive. Guests appreciated the upgrade to their experience that the pool and jacuzzi offered, as well as the clean, enjoyable setting. The relaxing ambiance of the pool area, combined with the excellent spa and gym amenities, makes it a noteworthy feature of the Hilton Amman.
Parking
However, while the experience of having the car looked after by attendants is praised, there are several areas needing improvement. Many guests find the valet parking confusing and mention that the entrance and exit points are too small for the hotel’s capacity. The parking facility is generally considered sufficient, but there are calls for additional spaces and enhancements to the parking management.
Some mention narrow and limited parking spots and a bit of a walk to the hotel entrance. Still, the convenience of having staff handle parking is a much-appreciated aspect. Overall, the parking services are seen as valuable, but there is potential for better organization and expansion to better match the hotel’s high standards.
Family
The hotel offers a family-oriented atmosphere where guests often feel like part of a close-knit community. The family-friendly services are tailored to meet varied family needs, from celebrating special occasions like birthdays to ensuring non-English speaking guests feel at home by communicating in their native languages. The hotel's clean and serene environment further enhances the family-friendly experience, making it a lovely place for a getaway.
Highlights also include the personal touches provided by staff members, such as Mohammed in the kitchen, who is described as being like family. This attention to detail and genuine care contribute to making the Hilton Amman not just a place to stay, but a memorable destination fun for the whole family. Families looking for a welcoming and accommodating hotel experience will find the Hilton Amman to be an excellent choice with many planning to return in the future.
Nightlife
5 Star
Guests have pointed out that the hotel is one of the best in Amman and Jordan with commendable luxury and comfort. The spacious and clean rooms add to a pleasant stay, although external noise and construction sounds have been mentioned as minor drawbacks. The breakfast and dinner options are highly praised, enhancing the dining experience significantly.
However, some reviews highlight areas where the hotel could improve. Issues like the unclean pool, limited sun beds and subpar exterior parking facilities have been mentioned. Additionally, some guests noted the lack of sound insulation in the rooms and the high cost associated with the five-star experience.
Despite these minor setbacks, the overall consensus remains positive with many travelers rating Hilton Amman as one of the finest hotels they have stayed at worldwide. It is recommended for those seeking a high-standard accommodation in Amman.
Business
Guests frequently highlight the excellent and hospitable staff, describing them as kind, friendly and highly professional, which enhances the overall experience for business guests. The stylish design of the hotel adds to the appeal, making it a highly recommended option for those on business trips.
Overall, Hilton Amman successfully caters to the needs of business travelers with its dedicated facilities, attentive service and prime location. While one note mentioned a lack of hospitality in the room, the majority of reviews emphasize the hotel's suitability for business purposes.
Accessible
However, there are a few areas needing improvement. The location of charging plugs is far from the bed and elevators require a room key card to operate. The process at reception can be a bit slow. Despite these minor drawbacks, the hotel overall offers good accessibility, facilitating a comfortable stay for all guests.
Indoor Pool
Honeymoon
The rooms, often described as great, luxurious and clean, cater to both comfort and indulgence. Specifically, the honeymoon and city suites stand out for their spaciousness and elegance, often being upgraded free of charge and complemented with special touches such as celebratory cakes. These thoughtful details ensure that honeymoon stays are extra special.
Located in a prime area, Hilton Amman boasts a lovely suite of amenities that further enhance its appeal. The hotel is noted for its great location, which is convenient for exploring the city while offering a serene retreat. The facility's moderate pricing adds to its attractiveness, providing luxury without excessive expense.
In summary, Hilton Amman successfully combines a romantic atmosphere, top-notch services and ideal location, making it highly recommended for those looking to celebrate their honeymoon in style.
Luxury
The property's location is highly convenient, complementing its luxurious appeal with great accessibility. The atmosphere exudes opulence with recently refurbished spaces loaded with modern technology. Rooms are not only beautiful but also spacious and well-maintained, ensuring a stay that is both comfortable and exquisite.
The staff's professionalism and hospitality are integral to the hotel’s charm, as they offer service truly worthy of a 5-star rating. Guests are consistently pleased with the friendly, supportive and well-trained team who are dedicated to enhancing the overall experience. Management is commended for maintaining high standards across the board.
In essence, the Hilton Amman offers a quintessential 5-star experience with its luxurious accommodations, impressive facilities and exceptional service, making it a top pick for anyone desiring a high-end stay in Jordan.
Romantic
Yes, Hilton Amman has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Hilton Amman.
No, Hilton Amman doesn't allow dogs.
Yes, parking facilities are available at Hilton Amman.
Yes, Hilton Amman has a gym.
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