Regency Palace Amman

Amman 31.97616500, 35.90616300 , Queen Alia Street (Show on Map)
8.0
Very Good


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Summary of reviewsRegency Palace Amman is well-regarded for its strategic location in the heart of Amman, close to Al-Abdeen Boulevard and various markets, offering easy access to major landmarks. Many guests appreciate its tranquil atmosphere and scenic views from the rooftop, making it a highly favorable choice for exploring the city despite minor traffic congestion and distance from the city center.

Breakfast at Regency Palace Amman is widely praised for its variety and quality, often described as hearty, delicious and plentiful. The rooftop breakfast area, providing city views, contributes to the pleasant dining experience. The staff’s welcoming service is frequently commended, though there are occasional suggestions for improvement in organization and menu variety.

The dinner experience also receives positive feedback, especially for the range of Eastern and Western cuisine. Dining on the terrace is highly recommended. However, some guests note issues with the food’s temperature and the absence of local dishes. Despite these points, the overall dining experience is enhanced by the professional and friendly staff.

The rooms are spacious and clean, featuring comfortable beds and airy spaces with some offering beautiful views. Nonetheless, the hotel's age is evident with many reviews highlighting the need for renovation particularly in bathrooms and furniture.

Cleanliness receives mixed feedback with many praising the thorough cleanliness of the rooms and common areas, while others highlighted issues such as dusty rooms and dirty carpets, suggesting a need for more consistent cleaning routines.

The hotel's staff is a notable highlight, frequently described as professional, friendly and extremely helpful. Individuals like Abdullah, Ahmed, Raghib and Ms. Vivian Haddad receive special mentions for their exceptional service and hospitality.

Spa facilities provide a relaxing experience with generally positive feedback on organization and service, despite some maintenance issues. The gym is often praised for its spaciousness and great city views, although occasional maintenance concerns are mentioned. The rooftop pool stands out for its stunning city views and relaxing atmosphere, albeit with some remarks on maintenance and cleanliness.

Parking is convenient and ample, though there are minor inconveniences such as the parking lot not being directly connected to the hotel and occasional difficulty finding a spot.

The hotel accommodates families well, providing a comfortable environment and amenities like family rooms. However, some facilities could be improved for better family suitability.

Beds receive a mixed response: while many find them comfortable and spacious, there are remarks on old mattresses and cleanliness issues like cigarette smells and burns.

The five-star rating of Regency Palace Amman is debated among guests. Some feel it does not meet the luxurious standards expected, mentioning the need for updated facilities and improved service levels.

In summary, Regency Palace Amman offers a well-positioned stay with excellent service and dining options, a comfortable atmosphere and professional staff. However, some areas such as room and facility maintenance, as well as consistent cleanliness, may require attention to fully meet the guests’ expectations for a luxury experience.
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Luxury Hotel
Regency Palace Amman is a 5-star luxury hotel praised for its impeccable service and features indoor and outdoor swimming pools, a spa, and a fitness center.

Romantic Hotel
Offers a romantic escape with luxurious rooms and a variety of dining options. The hotel's elegant design and attentive service create an intimate atmosphere, ideal for couples seeking a memorable stay.

Business Hotel
Regency Palace Amman offers comfortable accommodations, diverse dining options, and well-equipped meeting spaces. Its central location and business amenities make it a convenient choice.

Hotel with Parking
Regency Palace Amman offers a free car park on-site, along with valet parking and free self-parking options. This variety of choices caters to different guest preferences for parking convenience.

Accessible Hotel
Regency Palace Amman is identified as an accessible hotel option for visitors to the city.

5-Star Hotel
Offers comfortable accommodations and a range of amenities, including multiple dining options, a fitness center, and a pool. Its location on Queen Alia Street provides convenient access to Amman's attractions.

Hotel with Outdoor Pool
This hotel offers an outdoor pool, including one with a panoramic view.

Hotel with Indoor Pool
Features an indoor pool with a pleasant atmosphere and beautiful design. The heated pool is comfortable for year-round use. The hotel offers stunning panoramic views from the 20th-floor swimming pool, providing a unique and luxurious experience.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Hotel with Swimming Pool

  Indoor Pool    Rooftop Pool    Panoramic View Pool    Outdoor Pool  


Hotel with Gym

Hotel with Panoramic View Pool

Hotel with Rooftop Pool

Room Types
Superior Double or Twin Room This room furnished with a contemporary style. It has a large window offering spectacular views of Amman, and it's located between the 4th and the 10th floor.

Deluxe Double or Twin Room This large Deluxe room offers panoramic views. Guests receive complimentary robes and slippers during their stay. Located on floors 11- 14, Deluxe Rooms are as spacious boosting oversized windows with views overlooking the city of Amman.

Club Double or Twin Room This spacious air conditioned room features a balcony. There is also a satellite flat screen TV, a mini bar and tea and coffee making facilities.. The bathroom contains a bath and shower and complimentary toiletries.

Executive Suite This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

Suite This spacious suite consists of 2 living rooms, 2 separate bedrooms and 2 bathrooms with a bath. This suite features air conditioning, an electric kettle and a flat-screen TV. The unit offers 4 beds.

Guest Reviews
8.0
Very Good
Location
Regency Palace Amman enjoys a strategic and well-regarded location according to numerous guest reviews. Many guests highlighted its central position in the heart of Amman, making it easily accessible and convenient for exploring the city’s main attractions. The property is close to Al-Abdeen Boulevard, various markets and essential services, providing a perfect base for sightseeing and touring activities. The hotel's setting in a calm neighborhood is complemented by a beautiful residency place and excellent rooftop views.

Though a few reviews mentioned that the hotel is located at a considerable distance from the city center, guests with their own transportation found it to be very convenient. The location is described as relatively close to some tourist spots and financial districts and it offers easy access to major landmarks in Amman. Despite some comments on the traffic congestion and lack of services immediately around the hotel, the accessibility to the main street and proximity to the boulevard were considered advantageous.

In summary, Regency Palace Amman is well-positioned within the city, making it a highly favorable option for travelers looking to explore Amman. Its strategic location, along with the tranquil atmosphere and scenic views, marks it as a desirable destination for a comfortable stay.

Breakfast
The breakfast at Regency Palace Amman is generally praised for its variety and quality. Many guests commend the breakfast for being hearty, delicious and rich with an abundant and fresh buffet featuring a wide selection of dishes. Descriptions such as excellent, fantastic and very good are common, highlighting the positive experiences of many visitors. The spread is often noted to be plentiful and varied, catering to different tastes and needs.

Guests appreciate the welcoming service from the breakfast staff and the pleasant atmosphere, particularly the rooftop breakfast area with its city view. The breakfast buffet is mentioned as diverse and enjoyable, making it a highlight for numerous guests. However, a few reviews suggest that there are occasional issues with organization and service, such as coffee being served in thermoses and some dishes not being sufficiently warm.

While some guests had high praise, describing the breakfast as the best in Jordan, others felt it fell short of five-star expectations, pointing out a lack of fruits and repetitive menu options. Overall, the breakfast at Regency Palace Amman is well-regarded by most guests, though there are suggestions for improvement to meet the standards of a luxury hotel fully.

Dinner
The Regency Palace Amman offers a mixed dining experience with many guests praising the delicious and excellent food in its great restaurants. There is a lot of variety in the lunch and dinner options, catering to both Eastern and Western cuisine. The breakfast buffet also receives positive remarks for its good selection. Dining on the terrace comes highly recommended by multiple guests.

However, there are some areas for improvement. Some guests found the food to be a bit mediocre with occasional reports of cold or unpalatable dishes. Additionally, local dishes are noticeably absent from the menu and the restaurant is not open 24 hours. Despite this, the friendly, professional staff and the hotel’s prime location contribute positively to the overall dining experience.

For those looking for a more casual meal, the bar is an excellent choice with its quality snacks and drinks. Specific menu items, like the club sandwich, were appreciated, although not all dishes met expectations, such as a 'homemade' pizza that seemed more like it came from the freezer.

In summary, Regency Palace Amman provides a generally satisfying dining experience with a few areas that need attention. The food and staff overall receive high marks, making it a worthy option for visitors looking to enjoy a mix of cuisines in a pleasant setting.

Rooms
While the Regency Palace Amman boasts spacious rooms with a comfortable layout, much of the furniture and decor show significant wear and tear. The hotel’s rooms are notable for their size and cleanliness, featuring well-lit and airy spaces with some even providing beautiful views. However, the overall age of the facility is evident with many reviews highlighting the need for renovation, particularly in the bathrooms and furniture. Despite some maintenance issues, including outdated TVs and malfunctioning bathroom fixtures, guests still enjoy the large, super clean beds and ample room space. The staff are polite, contributing positively to the guest experience, though some inconsistencies in room conditions and housekeeping services can detract from an otherwise pleasant stay.

Beds
The beds at Regency Palace Amman have received mixed feedback from guests. On the positive side, many guests describe the beds as comfortable and big with some emphasizing that the king-size beds are particularly fabulous and super comfortable. The bedding, including pillows and blankets, is frequently highlighted as being comfortable with words like exceptional and comfy often used to describe the overall feel. However, there are notable areas of concern. Several reviews mention old, worn-out mattresses and some even reported issues with cleanliness, such as cigarette smells and visible cigarette burns on the duvet covers. There were also specific complaints about mattresses being too soft, slanted for couples and even infested with white worms. Additionally, some guests found the pillows to be of poor quality. While many guests had a restful night's sleep, others were significantly disappointed by the state of the bedding.

Cleanliness
Regency Palace Amman receives mixed feedback regarding its cleanliness from guests. Many visitors praised the hotel's cleanliness, describing it as very clean, tidy and frequently maintained. Some guests highlighted the excellent and thorough cleaning standards, noting that everything was spotless and the high level of cleanliness was evident from the reception to the rooms and other facilities.

However, there are several mentions suggesting the need for improvement. Some guests found the cleanliness to be poor with issues like dusty rooms, dirty floors and unclean bathrooms being specifically mentioned. The hotel's infrastructure appears to be aging with old furniture, bathrooms and facilities contributing to a less favorable impression of cleanliness. Specific concerns included dirty carpets, unpleasant smells and even instances of unwashed towels and stains.

Despite these issues, the hotel's staff received positive remarks for their friendliness and efforts to maintain cleanliness. The hotel's common areas, like the swimming pool and even the food areas, were highlighted as clean. Nevertheless, the mixed reviews indicate that while some guests were satisfied with the cleanliness, others found significant room for improvement. Overall, the Regency Palace Amman shows potential but needs some refurbishment and a more consistent cleaning routine to meet all guests' expectations.

Staff
The reviews for Regency Palace Amman highlight a highly professional and friendly staff, making the guest experience notably pleasant. Numerous guests pointed out the exceptional hospitality and attentiveness they received, especially from the front desk. Receptionists like Abdullah, Ahmed and Raghib have been commended for their politeness and helpfulness. Special mention is often given to Ms. Vivian Haddad, whose efforts in guest relations and at the reception have left a lasting impression on many visitors. She is frequently described as warm, welcoming and going above and beyond to ensure comfort and resolve any issues quickly.

The housekeeping and room service staff also receive positive reviews, being noted as friendly and prompt. Additionally, the breakfast and hospitality staff are frequently praised for their courteous behavior and high level of service.

Overall, the combination of a welcoming atmosphere, professional demeanor and the staff’s eagerness to assist and provide excellent service contributes to the positive reputation of the Regency Palace Amman. The interactions with the staff stand out as a significant factor in the guests’ satisfaction and are a central element to the hotel’s appeal.

Spa
Regency Palace Amman's spa and wellness center has received mixed reviews. Guests generally find the spa to be well-organized and relaxing with smooth and friendly service contributing positively to their experiences. The massage service is often praised, though communication issues have led to some discomfort. While the spa area, gym and pool are deemed nice, some guests have noted that these facilities are in need of attention and upkeep. Despite these maintenance concerns, the spa remains a highlight for relaxation within the hotel.

Gym
The gym at Regency Palace Amman offers a spacious and well-equipped facility, often praised as one of the best hotel gyms available. Guests appreciate the great view of the city from the fitness center. While most find the gym to be very good and clean, there are occasional comments about cleanliness and maintenance issues. Despite this, the overall sentiment highlights the gym as a standout feature of the hotel.

Pool
The Regency Palace Amman offers a variety of swimming pool options, including an indoor pool and a beautiful rooftop pool. Guests particularly appreciate the rooftop pool, not only for its stunning views of the city but also as a fantastic spot to unwind. The rooftop terrace is a notable feature, providing a relaxing space with an amazing bar, making it a cool place to hang out.

However, there are several points to keep in mind. Some reviews note that the pool areas, both indoor and outdoor, could benefit from better maintenance. There have been mentions of the pools being small with some not as clean as expected and reports of cold water and torn sunbeds. For those hoping to make the most of the pool facilities, it’s important to note that access can sometimes be limited due to events such as weddings and the pools tend to close early.

Despite these mixed reviews, the charm of the rooftop pool consistently stands out as a highlight, adding a touch of elegance and relaxation to the guests' stay.

Parking
The Regency Palace Amman offers a large parking area for guests, including designated spaces for rented cars and a general open roof parking lot. Many reviews appreciated the ease of entry and exit to the parking facilities. Guests noted that the parking spaces are available and free, although some mentioned that the parking spaces are not directly connected to the hotel, leading to some inconvenience. Additionally, it was pointed out that finding a parking spot could occasionally be challenging. Despite these minor issues, the overall feedback highlights the convenience and ample parking provided for guests' vehicles.

Family
Regency Palace Amman is generally perceived as a family-friendly hotel, appreciated by guests who emphasize a comfortable and welcoming environment for families. Family amenities such as a family room and a family bar contribute to the overall positive experience. Guests often mention feeling completely comfortable with their families during their stay, appreciating the spacious parking lot. However, some reviews indicate that there are areas for improvement regarding family suitability, such as a lack of a bidet and some family club shortcomings. The 21st-floor serving only alcoholic beverages may also be a consideration for families. Despite mixed comments, many guests still express having an amazing time with their family at the hotel.

5 Star
Regency Palace Amman has been the subject of mixed reviews regarding its five-star rating, facilities and services. While some guests appreciated the great breakfast provided, others felt that the staff was not attentive enough to customer requests, such as wait times for an omelet or coffee service that fell short of five-star expectations.

A significant number of reviews express disappointment, stating that the hotel does not live up to a five-star rating. Guests complained that the overall quality and service did not match their expectations for a luxury stay. Numerous comments mentioned that the hotel's rating was inflated and that it felt more like a lower-tier hotel in terms of its amenities and service levels.

Reviewers noted that the hotel is somewhat dated and in need of renovation with mentions of old towels, unclean bathrooms and generally worn-out facilities. Some even suggested that the hotel deserves no more than a two-star rating with one reviewer remarking that it did not even meet a one-star standard.

On a positive note, a few guests enjoyed their stay and labeled it a five-star experience, appreciating the comfort despite the dated appearance. However, these instances seem to be exceptions rather than the rule.

Overall, the feedback indicates that while Regency Palace Amman has potential, it needs significant improvements in both facilities and service standards to truly meet the expectations associated with a five-star hotel.

Business
Regency Palace Amman stands out for its excellent service and professional staff, making it a convenient choice for business travelers. The hotel's facilities include a well-maintained business center, although some reviews suggest that it could benefit from better maintenance. The reception and customer service are frequently praised for being efficient and respectful, ensuring a comfortable stay.

The travel desk adds to its appeal by aiding in organizing travel plans and the quick check-in/check-out process underscores its efficiency. Many guests feel very comfortable, highlighting the large rooms and the professionalism of the crew. Security measures are noted, contributing to overall peace of mind. Despite some areas that could enhance to better meet business needs, the overall environment remains commendable for business meetings and professional stays.

Rooftop Pool
The Regency Palace Amman's rooftop pool receives high praise for its stunning views over Amman, especially at night. Guests frequently highlight the small but delightful pool on the top floor, which offers a breathtaking panoramic view of the city. The rooftop terrace itself is often described as wonderful and super nice.

The rooftop area is not only a place for swimming but also a spot where guests can enjoy breakfast with a view or relax in the evening at the amazing rooftop bar. Multiple mentions of it being a cool place to hang out underscore its appeal.

However, some concerns are noted regarding maintenance with reports of worn-out services and the rooftop pool area apparently not being well-maintained. Additionally, access problems during certain times of the year, such as in December and chlorine concerns have been mentioned.

Overall, despite some inconveniences, the rooftop pool and terrace at Regency Palace Amman stand out as a highlight for their beautiful, sweeping views and pleasant atmosphere.

Outdoor Pool
Regency Palace Amman offers a rooftop pool that provides guests with a splendid view of the city. The outdoor swimming pool is described as very nice and beautiful, adding to the hotel's appealing amenities. It's important to note that the outdoor pool is open seasonally, so availability may be limited at certain times of the year. Some guests mentioned that the cushions on the sun lounges required cleaning, but this point did not overshadow the overall positive experience of lounging by the rooftop pool.

Indoor Pool
The Regency Palace Amman features an indoor pool, often highlighted for its pleasant atmosphere and beautiful design. Guests have appreciated the heated aspect of the pool, making it comfortable for year-round use. The swimming pool on the 20th floor offers a stunning panoramic view, adding to the overall experience. However, some concerns have been raised regarding cleanliness and chlorine levels. Additionally, there have been instances where the indoor pool was closed or not accessible. Despite these issues, many guests found the indoor pool to be a lovely and notable amenity of the hotel.

Honeymoon
Regency Palace Amman offers an exceptional experience for honeymooners with guests frequently highlighting their enjoyable and amazing stays. Reviews indicate that the atmosphere promotes intimacy, making it a perfect choice for romantic getaways or special occasions like anniversaries. The classic décor of the rooms and the attentive service, especially when staff are aware of the honeymooners' presence, contribute positively to the overall experience.

Luxury
Regency Palace Amman offers a luxurious and classy experience, reflecting the grandeur of a 5-star hotel. Despite its age, the hotel maintains its elegance and comfort. Guests consistently praise the exceptional employees and the high cleanliness standards. The facilities are many and elegant, contributing to an overall luxurious stay. The rooms are spacious and luxurious and even the taxis provided are of high quality. The combination of a perfect location, wonderful staff and opulent amenities make this one of the most beautiful and wonderful hotels, deserving more than five stars.

Romantic
For those seeking a romantic escape, Regency Palace Amman offers a delightful retreat filled with special moments and serene ambiance. Guests repeatedly praise its calmness and comfort, making it an ideal choice for anniversaries, honeymoons and romantic getaways. The romantic dinners on the rooftop and night treats under the star-lit sky provide unforgettable experiences with picturesque views from the terrace.

The hotel's rooms are described as peaceful and romantic, enhancing the overall experience for couples. Professional and friendly staff ensure a welcoming atmosphere, contributing to a comfortable stay. Despite some comments on the older carpeting, the overall impression remains positive and many express a desire to return for another romantic visit.


Yes, Regency Palace Amman has pool(s) that belong to one or more of the following categories: Indoor Pool, Rooftop Pool, Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at Regency Palace Amman.

No, Regency Palace Amman doesn't allow dogs.

Yes, parking facilities are available at Regency Palace Amman.

Yes, Regency Palace Amman has a gym.

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