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Haywood Park Hotel, Ascend Hotel Collection

Asheville , 1 Battery Park Avenue (Show on Map)

8.5

Very Good

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Info Haywood Park Hotel, Ascend Hotel Collection is a boutique hotel located in Downtown Asheville, occupying the historic Bon Marche department store building. The hotel offers luxurious and spacious rooms with spa-inspired amenities, complimentary champagne on arrival, valet/bell service and nightly turndown service with sweet treats from The Chocolate Fetish. Additionally, the hotel is pet-friendly and provides meeting/event spaces, a 100% smoke-free environment and an on-site restaurant with upscale dining options. The hotel's prime location within walking distance to various entertainment options, restaurants, shopping areas and museums makes it an ideal starting point for exploring Downtown Asheville.

Summary of reviewsHowever, on the positive side, many guests found the hotel to be charming and beautifully decorated with a prime location in the heart of Asheville. The staff was described as friendly, accommodating and offered great recommendations for local attractions and dining options. Guests were impressed with the spacious rooms and comfortable beds, as well as the cleanliness and attention to detail in the amenities. The complimentary breakfast was also a highlight with guests praising the quality and variety of options available. In summary, despite some complaints about the price and facilities, the Haywood Park Hotel, Ascend Hotel Collection offers a delightful stay with top-notch service and a convenient location for exploring Asheville.
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Hotel with Spa

The Haywood Park Hotel, Ascend Hotel Collection, boasts a luxurious spa that offers a wide range of rejuvenating services and facilities. The spa features a full-service spa and wellness center that provides a variety of massages, including back, couples, foot, full body, hand, head, and neck massages. The spa also offers additional wellness facilities for guests to take advantage of. Whether you are looking to relax after a long day of exploring or simply want to pamper yourself, the Haywood Park Hotel's spa has everything you need to feel refreshed and rejuvenated.

Dog Friendly Hotel

A maximum of two dogs weighing up to 50 lbs / 23 kg are welcome to stay in the hotel as members of the furry family. Charges are applicable.

Boutique-style Hotel

Historic Hotel

Hotel for Honeymoon

Hotel near Nightlife Spots

Business Hotel

Accessible Hotel

Hotel with Gym

3-Star Hotel

Room Types

Standard Queen Room with Two Queen Beds - Non Smoking This quadruple room features a private bathroom and a tea and coffee maker. The unit offers 2 beds.

Superior Queen Suite with Two Queen Beds and Sofabed - Non Smoking This suite features a private bathroom, a tea and coffee maker and a sofa.

Superior King Suite with Sofa Bed - Non Smoking This suite has a private bathroom, a tea and coffee maker and a sofa.

Deluxe Queen Suite with Two Queen Beds and Sofabed City View - Non Smoking This suite has a private bathroom, a tea and coffee maker and a sofa.

Deluxe King Suite with Sofabed - Kitchenette - City View/Non Smoking The family room features a sofa. The unit has 2 beds.

Grand King Suite with Sofabed - City View - Spa Bath/Non Smoking The family room features a sofa. The unit has 2 beds.

Junior King Suite with Sofabed/ Non Smoking The family room features a sofa. The unit has 2 beds.

Accessible Junior King Suite with Sofabed, Transfer Shower/Non Smoking The family room offers a sofa. The unit offers 2 beds.

Executive King Suite City View with Sofabed, Whirlpool In Bath/Non Smoking The family room features city views. The unit offers 2 beds.

Accessible Executive King Suite City View with Sofabed, Whirlpool In Bath/Non Smoking The family room features city views. The unit offers 2 beds.

About Haywood Park Hotel, Ascend Hotel CollectionLocated in the heart of Downtown Asheville, Haywood Park Hotel, Ascend Hotel Collection is a boutique hotel that offers a unique Asheville experience. The hotel is housed in the historic Bon Marche department store building and embodies the tradition and glamour of bygone years. Guests can enjoy the comforts of spacious and luxurious rooms and bathrooms with spa-inspired amenities, as well as complimentary champagne on arrival, valet/bell service and nightly turndown service with sweet treats from The Chocolate Fetish.

Haywood Park Hotel, Ascend Hotel Collection is pet-friendly and offers meeting and event spaces, 100% smoke-free rooms and an on-site restaurant. The hotel features upscale dining options at Isa's French Bistro, which serves up French dishes inspired by the freshness of Western North Carolina's seasonal harvest. Hemingway's Cuba offers authentic Cuban fare, providing guests with a slice of Havana.

The hotel is within walking distance to numerous entertainment options, restaurants, shopping areas and museums, making it an ideal starting point for exploring Downtown Asheville. Visitors can enjoy fabulous food, shopping, art, theater, live music and nightlife, all just steps away from the hotel. Whether you're planning a romantic getaway or a family vacation, Haywood Park Hotel, Ascend Hotel Collection promises to provide delightful experiences and lifelong memories.

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Guest Reviews

8.5

Very Good

Location

The Haywood Park Hotel, Ascend Hotel Collection is the perfect location for experiencing downtown Asheville. Conveniently located, guests can easily walk to all the downtown cool hangs, shops and restaurants nearby. The hotel's location is central and within walking distance of most everything, making it ideal for travel needs. Guests love the hotel's outstanding location, from being in the smack middle of downtown Asheville to its proximity to the Biltmore Estate and the Blue Ridge Parkway, both just a short drive away. The location is also accessible to practically anything on foot without the need to drive. The convenience of the location is matched by its spacious rooms, great view of the street and excellent amenities.

Breakfast

Guests at the Haywood Park Hotel, Ascend Hotel Collection had a lot to say about breakfast. While some felt that there was no breakfast coffee bar and that it took too long to get served at the restaurant, most felt that the breakfast options were awesome and great. Some guests were disappointed that breakfast was not free with the high room rates, but others appreciated that breakfast was included in their booking or that they received complimentary vouchers for the onsite bistro, Isa's Bistro, which offered delicious food. Overall, guests were satisfied with the breakfast and found it to be fantastic, top notch and scrumptious. The convenient location of the bistro within the hotel was also a plus for guests.

Dinner

If you're looking for great dining options during your stay in Asheville, look no further than the Haywood Park Hotel's wonderful on-site bistro. Isa's French Bistro has become a guest favorite thanks to its quaint atmosphere and super friendly and helpful staff. And the food is simply delicious! Whether you're looking for a romantic dinner for two or a family meal, Isa's is sure to impress. Plus with breakfast and dinner served daily, you can enjoy the restaurant's terrific ambiance and good food any time of day. Just be sure to make a reservation ahead of time as space can be limited at times. While some guests found the staff to be short-staffed, overall the restaurant received rave reviews for its tasty cuisine and lovely atmosphere.

Rooms

If you're looking for a hotel that offers spacious and comfortable rooms, then the Haywood Park Hotel, Ascend Hotel Collection might be worth considering for your stay. Set in an old department store, the hotel has utilized much of the building's unique features to create a nostalgic atmosphere in the rooms. While some guests have mentioned that the hotel is in need of some updating, others have praised the spacious accommodations and clean, comfortable beds. The bathrooms in most rooms are also generous in size with whirlpool tubs and TV's in some. However, a few guests did have issues with cleanliness, such as unclean rooms and dusty floors. Overall, the hotel has received mixed reviews about its rooms, but if you prioritize size and comfort over modern amenities, this hotel might be right for you.

Beds

Guests who have stayed at the Haywood Park Hotel, Ascend Hotel Collection have had mixed experiences with the beds provided. Some have found the beds to be extremely comfortable and enjoyable with ample pillows and a great location to boot. Others, however, have observed that the beds were very firm, making it difficult to get a good night's sleep. Some guests had to be careful stepping in and out of bed, while others found the pillows to be flat and lumpy, leading to discomfort. Despite these complaints, there were still plenty of individuals who were more than satisfied with the comfortable beds, as well as those who had an incredibly comfortable stay without much to complain about.

Cleanliness

The cleanliness of Haywood Park Hotel, Ascend Hotel Collection appears to be hit or miss according to guest reviews. While some rooms were spotless and beautifully decorated, others had stained carpets, broken glass in the bathroom and a strong urine odor. There were also reports of mold and mildew in the bathrooms, dirty showers and towels and inadequate cleaning from housekeeping. Guests did appreciate efforts made for Covid prevention, such as extra sanitization, but others noted a lack of attention to details like vacuuming and removing dust bunnies. On the other hand, many guests praised the overall maintenance and upkeep of the hotel and the comfortable beds, but some were put off by the dated or crowded lobby. Overall, while some guests may find the hotel clean and comfortable, others may be disappointed with the level of cleanliness and maintenance.

Staff

When it comes to the staff at Haywood Park Hotel, guests couldn't be happier! Overall, the staff is described as amazing, exceptional, friendly, attentive and accommodating. From offering champagne upon arrival to giving helpful local recommendations, guests found the hotel staff to be hospitable, polite and welcoming. However, a few guests mentioned short-staffing or unfriendly service from certain members of the front desk team. Nevertheless, the bellmen, valet and housekeeping staff all received high praise from satisfied guests. All in all, it seems that Haywood Park Hotel's staff works hard to ensure that guests have a comfortable and enjoyable stay.

3 Star

The Haywood Park Hotel, Ascend Hotel Collection has received mixed reviews about their three star rating and facilities. Some guests found the hotel to be too expensive for the services and amenities provided with some describing it as a rip off and not worth the price. Others found the hotel to be passable and fair, but still not worth the cost. The property was also noted to be dated and falsely advertised as a four star hotel. Guests were disappointed and felt they should have read reviews before booking.

Historic

The Haywood Park Hotel, Ascend Hotel Collection, is a must-visit destination in Asheville, thanks to its rich history and unique architecture. Once a bustling department store dating back to the early 20th century, it has been transformed into a fun hotel that still maintains its flair from the past. Guests love the fact that the hotel has kept the history alive and have appreciated the unique way in which it has been honored. Walking around the hotel provides a glimpse into the past as there are lots of historic photos, neat artifacts and information about the building. The hotel's atmosphere is one of nostalgia and history, which transports guests back in time to the 50s era. The location is perfect as it's in the heart of downtown Asheville, making it an excellent base to explore the city. Overall, the Haywood Park Hotel is a charming and unique place to stay in Asheville that is steeped in good history.

No, Haywood Park Hotel, Ascend Hotel Collection doesn't have any pool.

Yes, a spa is available at Haywood Park Hotel, Ascend Hotel Collection.

Yes, Haywood Park Hotel, Ascend Hotel Collection welcomes dogs.

No, parking facilities aren't available at Haywood Park Hotel, Ascend Hotel Collection.

Yes, Haywood Park Hotel, Ascend Hotel Collection has a gym.

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