Bon Mary Hotel
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Summary of reviewsBon Mary Hotel, nestled in the vibrant center of Astana, is widely celebrated for its prime location, which affords guests easy access to city attractions, restaurants, shopping complexes and iconic sites. The hotel's elevated floors offer breathtaking views of the cityscape, enhancing the overall guest experience.
Compliments pour in for the delicious and hearty breakfast, praised for its quality, though it is important to note that breakfast incurs an additional fee, contrary to some advertisements. Dining options are abundant, both within the hotel and in nearby cafes and eateries with prominent chains such as Starbucks and Costa Coffee readily available.
The rooms are an impressive feature of the Bon Mary Hotel, characterized by their brightness, spaciousness and modern amenities. Guests appreciate the comfortable beds, well-appointed bathrooms and kitchenettes equipped with necessary utensils and appliances. The hotel maintains a high standard of cleanliness, contributing to a comfortable and enjoyable stay. Although some minor issues such as outdated furniture and occasional maintenance problems like leaking showers have been reported, they are generally overshadowed by the stunning views and proximity to city landmarks.
Staff at the hotel receive consistent praise for their friendliness, attentiveness and responsiveness. The reception staff, in particular, are noted for their professionalism and efficiency in handling check-in and check-out processes, ensuring guests' needs are promptly met.
Wi-Fi connectivity presents a mix of experiences. While many guests found the internet speed sufficient for basic tasks, others reported inconsistent service with interruptions. Despite this, the provision of welcome amenities such as bottles of water is appreciated.
Comfortable beds are a hallmark of Bon Mary Hotel according to many guests with positive feedback on their softness and cozy blankets. However, improvements in bed maintenance and linen cleanliness could further enhance guest satisfaction.
Despite some debates regarding the hotel’s four-star rating, many guests find Bon Mary Hotel to be good value for money, appreciating the modern amenities, exceptional views and convenient location. Overall, it remains a strong choice for travelers seeking a blend of comfort, cleanliness and accessibility in the heart of Astana.
Compliments pour in for the delicious and hearty breakfast, praised for its quality, though it is important to note that breakfast incurs an additional fee, contrary to some advertisements. Dining options are abundant, both within the hotel and in nearby cafes and eateries with prominent chains such as Starbucks and Costa Coffee readily available.
The rooms are an impressive feature of the Bon Mary Hotel, characterized by their brightness, spaciousness and modern amenities. Guests appreciate the comfortable beds, well-appointed bathrooms and kitchenettes equipped with necessary utensils and appliances. The hotel maintains a high standard of cleanliness, contributing to a comfortable and enjoyable stay. Although some minor issues such as outdated furniture and occasional maintenance problems like leaking showers have been reported, they are generally overshadowed by the stunning views and proximity to city landmarks.
Staff at the hotel receive consistent praise for their friendliness, attentiveness and responsiveness. The reception staff, in particular, are noted for their professionalism and efficiency in handling check-in and check-out processes, ensuring guests' needs are promptly met.
Wi-Fi connectivity presents a mix of experiences. While many guests found the internet speed sufficient for basic tasks, others reported inconsistent service with interruptions. Despite this, the provision of welcome amenities such as bottles of water is appreciated.
Comfortable beds are a hallmark of Bon Mary Hotel according to many guests with positive feedback on their softness and cozy blankets. However, improvements in bed maintenance and linen cleanliness could further enhance guest satisfaction.
Despite some debates regarding the hotel’s four-star rating, many guests find Bon Mary Hotel to be good value for money, appreciating the modern amenities, exceptional views and convenient location. Overall, it remains a strong choice for travelers seeking a blend of comfort, cleanliness and accessibility in the heart of Astana.
Small Aparthotel
4-Star Aparthotel
Guest Reviews
Situated in the bustling heart of Astana, the Bon Mary Hotel has garnered high praise for its prime location. Guests consistently highlight its central position, which ensures easy access to numerous attractions, restaurants and shopping complexes. Many rave about the breathtaking views from their rooms, accentuated by the hotel's elevated floors, providing stunning panoramas of the cityscape. Cleanliness and tidiness are also frequently mentioned, contributing to a pleasant stay. Additionally, the proximity to everything, including tourist hotspots, makes it an ideal base for exploring the city. Overall, the convenience and exceptional vistas offered by the Bon Mary Hotel make it a standout choice for travelers.
Bon Mary Hotel impresses guests with its delicious and hearty breakfast offerings, often praised for being excellent and great in terms of quality. However, it's important for future visitors to note that breakfast is an additional fee, which some have found to be unexpectedly not included despite advertisements suggesting otherwise. While the breakfast is certainly enjoyable, clear communication around its inclusion could improve guest satisfaction.
The Bon Mary Hotel boasts a convenient location with an abundance of dining options nearby. The building itself houses two quality restaurants and the surrounding area is dotted with numerous cafes, eateries and shopping centers. Well-known chains like Starbucks and Costa Coffee are easily accessible, ensuring a variety of food choices. Guests note the ample availability of restaurants and places for leisure walks in the vicinity. While breakfast arrangements could be improved, the hotel's self-sufficient nature and the array of nearby dining venues make it a solid choice for those looking to explore local culinary delights.
Situated in the heart of the city near the main square, the Bon Mary Hotel offers guests a blend of breathtaking views and well-equipped rooms. Highlights of the rooms include their brightness, spaciousness and modern touches such as comfortable beds, large bathrooms and small kitchenettes. The apartments come styled with essential amenities like disposable slippers, a dental set, soap, bathrobes and a full set of towels. Additional conveniences include kettles, refrigerators, hairdryers and functional kitchen utensils. Guests appreciate the immediate availability of hot water and the ease of adjusting the shower temperature, as well as reliable internet connectivity in the mornings and evenings.
The hotel’s location is another standout feature, providing stunning panoramic views and easy access to a nearby shopping center with dining facilities and an IMAX theater. The reception staff are noted for their responsiveness and efficiency in handling check-in and check-out processes.
However, some guests have reported shortcomings such as the absence of air conditioning, outdated furniture and occasional maintenance issues like leaking shower heads and worn-out linens. Several reviews mentioned that the rooms can feel stuffy, underscoring a need for better ventilation or functional air conditioning. Despite minor inconveniences, the view from rooms, especially from higher floors and the proximity to city landmarks remain highly praised aspects, often balancing out the lesser experiences.
Overall, the Bon Mary Hotel offers a comfortable and practical stay with the luxury of stunning city views, making it an attractive option for those prioritizing location and essential amenities.
The beds at Bon Mary Hotel have received a mix of feedback from guests. On the positive side, many reviews highlight the comfortable beds and cozy blankets, making for a restful stay. Guests also appreciated the provision of slippers and bathrobes, describing the furniture as really clean and cozy. Numerous reviews consistently mention the comfort of the beds with specific notes on their softness and good mattress quality.
However, several guests pointed out issues with bed conditions, including sagging mattresses, questionable linen quality and occasional indentations. Some beds were reported as broken or seriously damaged, although these issues were addressed promptly upon request. Concerns about cleanliness were raised with mentions of dirty mattresses, unclean towels and sheets that frequently came off or had stains. A few guests noted a lingering smell of cigarettes around the bed area and found the pillows uncomfortable.
Overall, while many guests found the beds at Bon Mary Hotel to be a comforting retreat, there are areas where maintenance and cleanliness could see improvements to enhance the guest experience.
At Bon Mary Hotel, guests consistently praise the cleanliness and tidiness of the rooms and apartments. Many reviews highlight that the rooms are clean, cozy and well-maintained, which contributes to a comfortable stay. Positive mentions of very clean rooms and bathrooms are frequent, emphasizing the hotel's commitment to cleanliness.
However, some guests have noted specific issues that indicate there is room for improvement. Instances of stained towels, dirty dishes and minor maintenance issues like broken windows and scratched furniture were brought up. There have also been occasional reports of mold or rust in bathrooms and unwashed cups or glasses in the cupboards.
Despite these concerns, overall feedback about cleanliness remains positive with many guests mentioning that the cleanliness was at a good level and that the hotel has clean and comfortable rooms. The excellent service and helpful, polite staff make a stay more enjoyable, promptly addressing any issues that arise. While there are some minor defects and occasional lapses in cleanliness, the general consensus is that Bon Mary Hotel offers a clean and comfortable environment for its guests.
The reviews for Bon Mary Hotel consistently highlight the friendly, responsive and helpful nature of the staff. Guests frequently mention that the staff is always available and ready to assist, whether in person or via WhatsApp. The reception staff, often described as polite, attentive and professional, ensures that guests feel welcomed and taken care of throughout their stay. There is a particular appreciation for the admin at the reception, who makes sure that everything is completed in a timely manner and the female staff member who promptly responds to calls.
Despite a few comments about language barriers and occasional lack of friendliness from some staff members, the overall sentiment is overwhelmingly positive. Phrases such as helpful staff, very polite and friendly and responsive staff are recurrent, emphasizing the high level of service provided. Guests also express immense gratitude towards the staff, noting their efforts to make every stay comfortable and enjoyable. With the addition of stunning views and convenient amenities nearby, Bon Mary Hotel's team seems to leave a lasting impression on visitors.
Guests at the Bon Mary Hotel have varied opinions about the Wi-Fi service. A considerable number of visitors appreciated the good internet speed, mentioning that the Wi-Fi generally works well at certain times, particularly before 5 p.m. and after 10 p.m. There were positive comments about the Wi-Fi being adequate for tasks such as using a translation app and basic work needs.
However, not all experiences were seamless. Some guests reported that the Wi-Fi was weak and had frequent interruptions with periods where the internet was not working well or at all. It's clear the Wi-Fi can be inconsistent, leading to mixed feelings about its reliability.
Additionally, the TV with internet was highlighted, although there were instances where both the TV and Wi-Fi were not functioning. While the hotel provided welcome bottles of water, the convenience seemed to stop there, as guests noted the absence of additional water options thereafter.
In summary, while Bon Mary Hotel does offer Wi-Fi and has moments of good performance, potential visitors should be prepared for possible inconsistency in the internet service during their stay.
Bon Mary Hotel offers a welcoming atmosphere with modern amenities and a spectacular location in the city center. Guests consistently praise the magnificent and unforgettable views from the upper floors, particularly from rooms as high as the 41st floor, where landmarks like the Bayterek tower are in clear sight. The hotel's prime location means that shopping centers and attractions are just a short walk away, making it convenient for travelers looking to explore the city.
The cleanliness and coziness of the rooms are other highlights; several reviews mention the apartments being clean and warm with all necessary household appliances and kitchen utensils provided to ensure a comfortable stay. The staff is noted for being polite and helpful, efficiently attending to guests' requests.
However, there are recurring mentions of the hotel's 4-star rating being misleading with some guests expressing confusion and disappointment. Despite the contention about the star rating, many found the hotel to be good value for money, appreciating the facilities and services offered for the price.
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Location
Breakfast
Dinner
Rooms
The hotel’s location is another standout feature, providing stunning panoramic views and easy access to a nearby shopping center with dining facilities and an IMAX theater. The reception staff are noted for their responsiveness and efficiency in handling check-in and check-out processes.
However, some guests have reported shortcomings such as the absence of air conditioning, outdated furniture and occasional maintenance issues like leaking shower heads and worn-out linens. Several reviews mentioned that the rooms can feel stuffy, underscoring a need for better ventilation or functional air conditioning. Despite minor inconveniences, the view from rooms, especially from higher floors and the proximity to city landmarks remain highly praised aspects, often balancing out the lesser experiences.
Overall, the Bon Mary Hotel offers a comfortable and practical stay with the luxury of stunning city views, making it an attractive option for those prioritizing location and essential amenities.
Beds
However, several guests pointed out issues with bed conditions, including sagging mattresses, questionable linen quality and occasional indentations. Some beds were reported as broken or seriously damaged, although these issues were addressed promptly upon request. Concerns about cleanliness were raised with mentions of dirty mattresses, unclean towels and sheets that frequently came off or had stains. A few guests noted a lingering smell of cigarettes around the bed area and found the pillows uncomfortable.
Overall, while many guests found the beds at Bon Mary Hotel to be a comforting retreat, there are areas where maintenance and cleanliness could see improvements to enhance the guest experience.
Cleanliness
However, some guests have noted specific issues that indicate there is room for improvement. Instances of stained towels, dirty dishes and minor maintenance issues like broken windows and scratched furniture were brought up. There have also been occasional reports of mold or rust in bathrooms and unwashed cups or glasses in the cupboards.
Despite these concerns, overall feedback about cleanliness remains positive with many guests mentioning that the cleanliness was at a good level and that the hotel has clean and comfortable rooms. The excellent service and helpful, polite staff make a stay more enjoyable, promptly addressing any issues that arise. While there are some minor defects and occasional lapses in cleanliness, the general consensus is that Bon Mary Hotel offers a clean and comfortable environment for its guests.
Staff
Despite a few comments about language barriers and occasional lack of friendliness from some staff members, the overall sentiment is overwhelmingly positive. Phrases such as helpful staff, very polite and friendly and responsive staff are recurrent, emphasizing the high level of service provided. Guests also express immense gratitude towards the staff, noting their efforts to make every stay comfortable and enjoyable. With the addition of stunning views and convenient amenities nearby, Bon Mary Hotel's team seems to leave a lasting impression on visitors.
Wi-Fi
However, not all experiences were seamless. Some guests reported that the Wi-Fi was weak and had frequent interruptions with periods where the internet was not working well or at all. It's clear the Wi-Fi can be inconsistent, leading to mixed feelings about its reliability.
Additionally, the TV with internet was highlighted, although there were instances where both the TV and Wi-Fi were not functioning. While the hotel provided welcome bottles of water, the convenience seemed to stop there, as guests noted the absence of additional water options thereafter.
In summary, while Bon Mary Hotel does offer Wi-Fi and has moments of good performance, potential visitors should be prepared for possible inconsistency in the internet service during their stay.
4 Star
The cleanliness and coziness of the rooms are other highlights; several reviews mention the apartments being clean and warm with all necessary household appliances and kitchen utensils provided to ensure a comfortable stay. The staff is noted for being polite and helpful, efficiently attending to guests' requests.
However, there are recurring mentions of the hotel's 4-star rating being misleading with some guests expressing confusion and disappointment. Despite the contention about the star rating, many found the hotel to be good value for money, appreciating the facilities and services offered for the price.
No, Bon Mary Hotel doesn't have any pool.
No, a spa isn't available at Bon Mary Hotel.
No, Bon Mary Hotel doesn't allow dogs.
No, parking facilities aren't available at Bon Mary Hotel.
No, Bon Mary Hotel doesn't have a gym.
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