World > Asia > Kazakhstan > Aqmola > Tselinogradskiy > Hotels in Astana > Hilton Astana

Hilton Astana

Astana , Heidar Aliyev Street 14 (Show on Map)

8.9

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Hilton Astana is a top choice for travelers seeking convenience and accessibility with a prime location in the heart of the city. Guests rave about the stunning views of the EXPO from their rooms and the comfortable beds with USB connections. The breakfast receives high praise for its diverse and extensive selection of food choices with many calling it delicious and amazing. The hotel's dining options are also well-liked with exceptional service and delicious food. The rooms are beautiful, spacious and comfortable with modern design and high-quality furnishings. The staff are friendly, attentive and helpful with the spa center receiving high marks for its diverse services. The hotel is a great choice for business travelers with its loyalty program providing discounts and ideal location. The Hilton Astana is a luxurious and stylish stay with amenities up to 5-star standards and the modern decor sure to impress. Overall, the Hilton Astana provides a clean, quiet and comfortable stay in a beautiful location with high-level service.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Hotel with Indoor Pool

Room Types

Deluxe King Room The unit has 1 bed.

Deluxe King Suite The unit has 1 bed.

Executive King Room The unit offers 1 bed.

Executive Suite The unit offers 1 bed.

King Room - Mobility Access The unit has 1 bed.

One-Bedroom King Suite The unit offers 1 bed.

Superior One-Bedroom King Suite The unit offers 1 bed.

Deluxe Twin Room The unit has 1 bed.

Executive Twin Room The unit offers 1 bed.

Twin Deluxe with Expo view The unit has 1 bed.

Deluxe King Room with View The unit has 1 bed.

Executive King Room with Expo View The unit has 1 bed.

Executive Twin Room with Expo View The unit offers 1 bed.

About Hilton Astana

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Guest Reviews

8.9

Excellent

Location

Hilton Astana boasts a prime location in the heart of the city, making it a top choice for travelers seeking convenience and accessibility. The hotel is just steps away from the Mega Silk Way shopping center and EXPO, which guests loved for their easy accessibility. Many guests also raved about the stunning views of the EXPO Center from their rooms, offering a picturesque sight of the city's modern architecture. The location was highly praised overall with guests describing it as ideal, great, perfect and excellent for reaching nearby destinations like the airport. The area is quiet at night, ensuring a peaceful night's sleep, but also close enough to the action if you want to explore the nearby attractions. Apart from the location, guests also appreciated the comfortable beds and USB connections, making their stay even more enjoyable. For those looking for a relaxing and convenient stay in Astana, the Hilton Astana is an excellent choice.

Breakfast

The breakfast at Hilton Astana receives rave reviews from guests with many calling it delicious, superb and amazing. The buffet offers a diverse and extensive selection of food choices, including national specialties such as kumys and kazy. The Cloud 9 restaurant also serves up delicious breakfast options. The staff are helpful and the spacious venue provides a variety of options to choose from. While some guests were disappointed that breakfast was not included in their booking or found the coffee subpar, the majority of guests highly recommend the breakfast at Hilton Astana as one of the best they have had with some even saying it was the best breakfast they have ever experienced.

Dinner

The Hilton Astana hotel offers a variety of dining options, including a restaurant on the 9th floor with high-quality steaks and meat medallions. Guests have praised the exceptional service of Saipan, their waiter at Cloud 9 bar, who always greeted them with a smile and even took their photos. The lobby bar/restaurant is highly recommended for its delicious drinks and food. The buffet breakfast could be improved, but overall the food at the hotel is tasty and the restaurant on the 9th floor is especially enjoyable. However, some guests noted that the food in room service is overpriced and others were disappointed with the lack of variety in the menu. Despite these minor issues, the hotel's dining options received mostly positive feedback.

Rooms

The Hilton Astana offers beautiful, spacious and comfortable rooms with stunning views of the EXPO. The modern design, high-quality furnishings and perfect lighting provide an aesthetic ambiance that enhances the guest experience. Comfortable beds, warm bathrooms with bathtubs and temperature control ensure a comfortable stay. The hotel also serves delicious food and drinks that are much better than anything offered elsewhere in Astana. Although some guests noted minor issues like slow check-in, broken tiles and occasionally dirty rooms, the hotel staff consistently responded with apologies and quick solutions. The hotel could benefit from more attentive bellboys, but overall, the Hilton Astana provides a clean, quiet and comfortable stay in a beautiful location.

Beds

The Hilton Astana hotel boasts one of the most comfortable and relaxing beds in the city, according to recent guest reviews. Visitors have described the beds as very large, cozy and comfortable with a sense of relaxing like a baby. The mattresses are also praised for their comfort, ensuring a peaceful night's sleep. Several guests have gone on to mention the pleasant beddings and pillows, which added to the overall experience of their stay. The rooms are spacious with everything set up for maximum comfort, including the large beds. The cozy and comfortable beds make a significant contribution to the overall positive guest experience at Hilton Astana.

Cleanliness

Guests of the Hilton Astana praise the hotel for its cleanliness with many describing their rooms as "clean", "tidy" and "comfortable". Some guests note occasional issues with housekeeping, such as missed cleanings or inadequate attention to detail, but overall, the hotel is consistently described as being in good condition. A few reviewers noted issues such as mold in the bathroom or a sewage smell, but these seem to be the exception rather than the norm. The spa receives mixed reviews with a few guests noting old or worn-out robes, but others find it satisfactory. Ultimately, most guests seem to agree that the hotel is a good value for its cleanliness and comfort.

Staff

The staff at Hilton Astana are highly praised by guests for being friendly, attentive and helpful. The front office management may need to improve, but overall the service is said to be on a high level. Some guests did have issues with communication due to language barriers and some staff members were inexperienced and rude, but these cases were rare. Guests were impressed with the attentiveness of the staff, whom they described as polite, responsive and welcoming. The hotel interior also received high marks from guests, who appreciated the overall experience of staying at Hilton Astana.

Spa

The Hilton Astana boasts a superb SPA center with great views. The SPA features various saunas, a gym and a swimming pool. Although some guests reported a crowded SPA zone, they praised the excellent and diverse services such as massages, a salt room and different steam rooms. The water temperature in the pool and jacuzzi was optimal and the herb-infused water was a nice touch. Some guests noted that the SPA staff did not speak English, but they were knowledgeable and friendly. The hamam was also a highlight for many guests. However, a few guests reported that the SPA and pool area could be chilly and the towels and robes were not always the cleanest. Despite these minor issues, most guests rated the SPA center as excellent and highly recommended it.

Pool

The Hilton Astana boasts a spa center complete with saunas, gym and a swimming pool, which is described as beautiful and warm. However, some guests noted that the pool is slightly small and not very deep at 1.35 meters. There were also mixed reviews on the temperature of the water with some finding it too cold while others found it pleasantly cool. Additionally, a few guests commented on the pool being crowded with non-hotel guests and the cleaning schedule not being strictly followed. Despite these few concerns, the majority of guests found the pool and spa facilities to be excellent and luxurious with some even praising the pool as being big and clean.

Business

Hilton Astana is a great choice for business travelers with its loyalty program providing discounts and the ability to pay for accommodations throughout the day. The location is ideal, being near the Expo and a large shopping center. The hotel's facilities, such as the gym and the restaurant on the 9th floor, are also well-liked. However, the hotel needs to focus on providing better services and updating its design. Despite some negative experiences, many guests praise the desk in their perfectly sized rooms, as well as the overall design, cuisine and service provided. Overall, Hilton Astana comes highly recommended for its scale, location and high-level service.

Luxury

Looking for a luxurious and stylish stay in Astana? Look no further than Hilton Astana. The design of the hotel is fit for an emperor with golden accents, marble finishes and leather touches throughout. The comfort and tranquility of your stay is of utmost importance with everything on the highest level of quality. The amenities are up to 5-star standards and the modern decor is sure to impress. Guests rave about the service with their every need taken care of to ensure the best experience possible. Though a blackout incident occurred, the hotel typically maintains its luxury status and high standards. This is the perfect hotel for anyone seeking a chic and glamorous experience in Astana.

Yes, Hilton Astana has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Hilton Astana.

No, Hilton Astana doesn't allow dogs.

Yes, parking facilities are available at Hilton Astana.

Yes, Hilton Astana has a gym.

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