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Summary of reviewsSmart Suites, Ascend Hotel Collection, consistently receives positive reviews for its strategic location and comfort, making it an appealing choice for visitors to Burlington, VT. The hotel is conveniently situated near downtown Burlington, colleges, the waterfront, and Burlington Airport, providing easy access to Route 7 and public transport options. Guests appreciate the tranquility and security of the area, as well as the ample parking facilities that enhance the convenience of the stay.
Guests commend the complimentary breakfast for its generous variety and freshness, with a mix of hot and cold items that cater to diverse tastes. The breakfast area is well-maintained by friendly staff dedicated to guest satisfaction. The spacious suites contribute to the hotel's allure, offering in-room kitchens and comfortable beds that are particularly well-suited for families and extended stays. The cleanliness of the rooms and property, along with the welcoming atmosphere, further helps in making guests feel at home.
The staff at Smart Suites stands out for their professionalism and friendliness, consistently providing excellent customer service from check-in to check-out. They are accommodating and attentive, ensuring that guests have a supportive and pleasant experience. The pet-friendly policies, combined with thoughtful amenities such as a large lawn for dogs and convenient pet facilities, make the hotel a favored choice for travelers with pets.
Though the WiFi experience varies, with some connectivity issues reported, it remains a convenient feature appreciated by guests. The hotel offers an attractive price point alongside a collection of amenities like in-room jacuzzi tubs, enhancing the overall experience with comfort and value. Smart Suites is recognized for its welcoming environment, strategic location, and accommodating service, creating a reliable and pleasant option for travelers visiting Burlington, VT.
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