Sofitel Auckland Viaduct Harbour
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With views across Viaduct Harbour, this waterfront luxury hotel is just 800m away from the Sky Tower.
Summary of reviewsThe Sofitel Auckland Viaduct Harbour is a luxurious five-star hotel that offers exceptional facilities and services. Guests have raved about the hotel's amazing location, right on the waterfront and close to downtown, making it a peaceful oasis in a bustling city. The breakfast received high praise from guests with many describing it as delicious and outstanding. The dinner received mixed reviews, but guests who had a positive experience praised the restaurant's cuisine and staff. The rooms were spacious and well-appointed with comfortable beds and luxurious amenities. The hotel's cleanliness was generally up to a high standard with some minor issues reported. The staff received mixed reviews, but the majority of guests found them to be polite, kind, helpful and attentive to their needs. The spa experience was exceptional with beautiful design and exceptional treatments. The beds were a highlight for guests during their stay with many describing them as super comfortable. Overall, the Sofitel Auckland Viaduct Harbour is a must-stay for anyone looking for an unforgettable luxurious experience.
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About Sofitel Auckland Viaduct Harbour
Guest Reviews
If you're looking for an amazing location for your stay in Auckland, look no further than the Sofitel Auckland Viaduct Harbour. Guests have raved about the location, which is right on the waterfront and provides access to the marina. Despite being central, the hotel is surprisingly quiet - an oasis of tranquility in a bustling city. Guests appreciate that the location is great for walking around the downtown area and there are plenty of great restaurants nearby. Although the hotel is a little out of the way, guests don't seem to mind because the location is superb. The hotel is close to the Viaduct and Skycity and guests love that they can walk everywhere they want to go. The luxurious feel of the hotel, coupled with the fabulous location, make it the best option for those looking for a peaceful oasis close to central activities.
The breakfast at Sofitel Auckland Viaduct Harbour had mixed reviews, but overall it received high praise from guests. The Cafe on site served an excellent breakfast that was described as delicious and outstanding with a large menu offering plenty of variety. Some guests were disappointed with the food provided in the Club room or found the wait for food too long. A few complained about the lack of gluten-free options available after dinner service. However, many guests loved the muesli, the coffee was good and the Eggs Benedict were said to be the best around. The staff were described as just right and everything was beautifully presented. Coupons for drinks were given out and the valet parking was a great touch. Despite a few negative reviews, most guests found the breakfast to be of amazing quality and a highlight of their stay.
The dinner at Sofitel Auckland Viaduct Harbour has received mixed reviews from guests. Some guests have criticized the menu for being inadequate and overpriced with limited options and no gluten-free choices. However, others have had a positive experience, describing dinner as amazing and the restaurant as great with lovely wait staff. A few guests have also mentioned that the hotel is conveniently located near other dining options in the city, such as SkyCity. Overall, the quality of the food and service seems to be inconsistent, but guests who have had a good experience have praised the restaurant's cuisine and staff.
Guests at the Sofitel Auckland Viaduct Harbour have praised the hotel for its spacious and well-appointed rooms with many commenting on the comfortable beds and luxurious amenities. The hotel's location and facilities were also highlighted as positives with some guests particularly impressed with the marina views from their rooms. However, a few negative reviews mentioned outdated decor and furniture. Overall, the majority of guests enjoyed their stay and felt that the staff were welcoming and accommodating. Despite a few minor issues, the hotel is a fantastic place to stay for those looking for comfort and luxury in a great location.
The Sofitel Auckland Viaduct Harbour is praised by guests for its delightful accommodations with particular attention paid to the beds. Many guests commented that the beds were absolutely loved and super comfortable with some even describing them as like sleeping on a cloud. Additionally, guests appreciated the lovely rooms with nice touches throughout, specifically mentioning the comfortable bedding and excellent furnishings. The breakfast also received compliments alongside the beds with guests loving the overall experience provided by the hotel. While some guests felt the beds were slightly small, they still found them to be extremely comfortable and not at all uncomfortable. Overall, the beds at the Sofitel Auckland Viaduct Harbour were a highlight for guests during their stay.
As for the cleanliness of Sofitel Auckland Viaduct Harbour, guests have generally given positive feedback, describing their rooms as spotlessly clean, very clean and fit for purpose. They also mentioned that the hotel has a responsive housekeeping team, as cleaning staff came quickly after an issue was reported to reception. However, some minor maintenance issues were reported such as peeling wallpaper, dusty carpets and curtains that didn't completely prevent light from entering the room. Some guests also stated that the pool area could do with more frequent cleaning and that their room was not totally clean. Nonetheless, visitors have praised the hotel for always being clean and despite some minor issues, the cleanliness is generally up to a high standard.
The staff at Sofitel Auckland Viaduct Harbour have received mixed reviews from guests. While some guests experienced poor communication skills, a lack of friendliness and inexperienced staff at the front desk, the majority of guests have had overwhelmingly positive experiences with the staff. Many guests have found the staff to be polite, kind, helpful and attentive to their needs, especially in the club room, concierge and reception services. The team apparently goes above and beyond to rectify issues and make guests feel welcome at the hotel. Guests have also highlighted the exceptional service they received from the spa and restaurant staff. Moreover, guests find the hotel’s attention to detail impressive and the staff excellent with one guest even labeling the staff as the best in the world.
The Sofitel Auckland Viaduct Harbour offers a stunning spa experience with beautiful design and exceptional treatments according to guests' reviews. The pool and spa facilities are a definite highlight of the hotel with one guest also enjoying a hot pool and lap pool as a bonus. The gym and amenities included in the room also impressed another visitor. The spa and entrance area are beautifully designed and relaxing and the overall spa experience was described as amazing, fantastic and exceptional. Though there were a few mentions of the jacuzzi not being big enough or the spa not working fully, the positive experiences greatly outweigh the negative. Even a wheelchair user expressed their preference for hotels with great spas and this one did not disappoint.
The Sofitel Auckland Viaduct Harbour is a premium five-star hotel that offers exceptional facilities and services. Many guests found their stay to be amazing and worth every penny. The hotel's staff received high praise with guests raving about how welcoming and excellent they were. The guest rooms were exceptional and pure luxury, making it the best hotel in Auckland. The pool and downstairs area were also lovely and felt like a five-star experience. While it may not be perfect, the Sofitel Auckland Viaduct Harbour is still an excellent hotel that provides a calm, comfortable experience for both business and leisure travelers alike.
The Sofitel Auckland Viaduct Harbour is a must-stay for anyone looking for an unforgettable luxurious experience. The hotel's design is beautifully modern and elegant with top-quality amenities and facilities. Everything about this hotel exudes refinement and premium quality. The location is fantastic and the staff provides great service to make your stay even more enjoyable. Guests can't stop raving about the lovely, spacious rooms with comfortable beds and amazing views. The hotel also provides luxury extras that make the stay truly unforgettable. Although one negative review stated that the room's condition was poor, the overwhelmingly positive reviews attest that this hotel truly lives up to its 5-star status. It's no wonder why guests keep coming back again and again to this sophisticated and beautiful hotel.
No, Sofitel Auckland Viaduct Harbour doesn't have any pool.
Yes, a spa is available at Sofitel Auckland Viaduct Harbour.
No, Sofitel Auckland Viaduct Harbour doesn't allow dogs.
No, parking facilities aren't available at Sofitel Auckland Viaduct Harbour.
Yes, Sofitel Auckland Viaduct Harbour has a gym.
