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The Westin Austin Downtown

Austin , 310 East 5th Street (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsOverall, The Westin Austin Downtown is highly recommended by guests for its incredible and perfect location in the heart of Downtown Austin, offering easy access to most attractions, restaurants and bars. The hotel is highly praised for its spacious and updated rooms with comfortable beds and good room size and for the cleanliness and aesthetics of the lobby and pool area. The staff is extremely friendly and professional, going above and beyond to ensure guests enjoy their stay. The rooftop pool and bar area is absolutely gorgeous, providing amazing views of the city while guests relax and cool off. However, some reviewers warn that the property is not suitable for families traveling with children due to the party atmosphere and noise from intoxicated guests. Additionally, while the beds receive generally positive feedback, there is room for improvement in certain areas such as softer sheets. Guests at The Westin Austin Downtown have mixed feelings about the parking situation with valet parking being the only option available and some finding it difficult to get in and out and extremely overpriced. Despite the few negative experiences, the vast majority of guests had only positive things to say about their stay, making The Westin Austin Downtown a great choice for tourists and business travelers alike.
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Hotel with Rooftop Pool

The Westin Austin Downtown hotel's rooftop pool provides visitors with a luxurious retreat from the city. The pool area on the 20th floor has cozy sun loungers that are ideal for soaking up the sun or simply unwinding with a good book. In order to give guests a more private experience, the hotel also provides private cabanas. The Azul rooftop bar and lounge is a great option for people wishing to get a drink or something to eat since it offers a variety of energizing cocktails and a menu of delectable entrees. The bar is open daily from 3 pm to 10 pm, making it the perfect place for a sunset dinner or post-work drinks. The rooftop also features firepits which provide a warm and inviting ambiance for socializing with friends and making new connections while the informal dress code makes it possible for visitors to relax and feel at ease while they are there. Everyone may find something to enjoy in the hotel's rooftop pool area, whether they want to spend the day lounging in the sun, have a romantic meal or go out with friends.

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Room Types

King Room The spacious double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a TV. The unit has 1 bed.

Queen Room with Two Queen Beds The spacious double room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a TV. The unit has 2 beds.

Deluxe King Room The spacious double room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a TV. The unit has 1 bed.

Large Queen Room with Two Queen Beds The spacious double room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a TV. The unit offers 2 beds.

Large King Room The spacious double room provides air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a TV. The unit offers 1 bed.

Larger Guest room, 1 King, City view The spacious air-conditioned double room provides a TV, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 1 bed.

Large Corner King Room The spacious double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a TV. The unit has 1 bed.

One-Bedroom Corner King Suite The spacious air-conditioned double room features a TV, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 1 bed.

Queen Room with Two Queen Beds - Hearing Accessible The spacious double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a TV. The unit has 2 beds.

King Room - Hearing Accessible The spacious air-conditioned double room provides a TV, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 1 bed.

King Room with Roll-in Shower - Mobility and Hearing Accessible The spacious double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a TV. The unit has 1 bed.

King Room - Hearing Accessible The spacious double room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a TV. The unit offers 1 bed.

Queen Room with Two Queen Beds - Hearing Accessible The spacious double room offers air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a TV. The unit offers 2 beds.

King Room with Roll-in Shower - Mobility and Hearing Accessible The spacious double room features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a TV. The unit has 1 bed.

King Room - Hearing Accessible The unit has 1 bed.

Queen Room with Two Queen Beds - Hearing Accessible The unit has 2 beds.

King Room with Roll-In Shower - Mobility and Hearing Accessible The unit offers 1 bed.

About The Westin Austin Downtown

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Guest Reviews

8.2

Very Good

Location

The Westin Austin Downtown is recognized for its incredible and perfect location, allowing guests to enjoy the beautiful views while being in the heart of Downtown Austin. The hotel is in the middle of everything and is conveniently located within walking distance of most attractions, restaurants and bars. Guests appreciate the easy access to everywhere downtown and the availability of walkable areas. Overall, the hotel is in a fantastic location, a centre place in downtown and is close to all points of interest, making it an ideal spot for tourists and business travellers alike. Guests loved the convenience of being so close to 6th Street and the Capitol and many other places they wanted to see are easily accessible. The staff is also praised for excellent service and providing wonderful locations and guests report hoping to return in the future.

Rooms

The Westin Austin Downtown offers a comfortable and aesthetically pleasing stay. The spacious and updated rooms are clean and pretty with comfortable beds and good room size. Guests can enjoy a nice view of the city from their spacious room and the bathroom/shower is also nice. Minor maintenance issues are taken care of and the facility is great. However, some guests have encountered less than ideal experiences such as dirty sheets, mold in the bathroom and old and uncomfortable bedding. Despite the few negative experiences, the staff remains friendly and professional, making for an enjoyable stay overall.

Beds

The Westin Austin Downtown boasts some incredibly comfortable beds with many guests praising their good night's sleep. However, there are some reviews that highlight areas for improvement - some guests found the beds too firm and would suggest investing in softer sheets. Others disliked having 2 queen beds instead of one king bed. Unfortunately, some guests reported issues with dirty or stained bed sheets or uncomfortable bedding. Overall, while the beds receive generally positive feedback, there is room for improvement in certain areas.

Cleanliness

The Westin Austin Downtown is a great choice for travelers looking for a clean and comfortable stay in a convenient location. Many guests positively noted the aesthetics and cleanliness of the lobby and pool area. The hotel rooms themselves were found to be generally clean and comfortable with some guests describing the cleanliness as "super clean" and at "100%". Guests also praised the friendliness and professionalism of the staff. However, a few guests experienced issues with the cleanliness of their rooms, particularly with bedding and bathrooms and some found dirty items left in their room from previous guests. These issues were brought to the attention of staff, who were apologetic and worked to resolve the problems. Overall, guests who had a clean and comfortable stay greatly enjoyed their experience at The Westin Austin Downtown.

Staff

If you're looking for a hotel with friendly and professional staff, The Westin Austin Downtown is a great choice! Guests rave about the amazing staff and their willingness to go above and beyond. The front desk staff are particularly helpful, ensuring that everything is easy and accommodating for guests. The workers in both upstairs and downstairs bars are also amazing and very attentive. Additionally, the valet staff is excellent at getting vehicles where they need to be. The amenities in the hotel are of high quality, offering travelers everything they need. The hotel is also very clean with cleanliness reaching 100%. While there were a few negative comments about staff, the vast majority of guests had only positive things to say about the welcoming and helpful staff. So if you're planning a trip to Austin and want to stay in a hotel with great service, consider The Westin Austin Downtown!

Pool

If you're looking for a luxurious stay in downtown Austin, you won't be disappointed with The Westin Austin Downtown. Their rooftop pool and bar area is absolutely gorgeous, providing amazing views of the city while you relax and cool off. The pool itself is excellent with heating for those cooler days and plenty of fun to be had. Some guests found it crowded, but the stunning views and atmosphere more than make up for it. There were some negative comments about the pool being small and over-crowded, but these were outweighed by the positive reviews. If you're interested in using the pool, be sure to make an appointment in advance as it can fill up quickly. Overall, the pool and exercise area were fantastic and provided a beautiful and fun place to relax during your stay at The Westin Austin Downtown.

Parking

Guests at The Westin Austin Downtown have mixed feelings about the parking situation. While some appreciate the convenience of valet parking, others found it difficult to get in and out and extremely overpriced at $54 per night. Some guests with larger vehicles had trouble finding parking due to height restrictions and the absence of parking for large trucks. Unfortunately, the hotel has no other parking options available, forcing guests to pay the high premium for valet parking. Additionally, some guests criticized the valet system, saying that it takes too long to retrieve their vehicles. Despite these issues, some guests found the parking experience to be convenient and it should be noted that the hotel does not offer free parking or breakfast, so be prepared for the extra expense.

Family

If you're looking for a family-friendly vacation in Austin, The Westin Austin Downtown may not be the best choice according to some guests. A few reviewers warn that the property is not suitable for families traveling with children as it has a party atmosphere and can be noisy due to the large number of intoxicated guests. Some have expressed concern about the presence of homeless individuals in the lobby and they do not feel secure with their children there. However, despite these warnings, others have had a positive experience with their pets in tow. In summary, if traveling without children, this hotel can offer a great experience, but if you're planning a family vacation, it may be best to look elsewhere.

4 Star

The Westin Austin Downtown is a good value for a weekend getaway. The facilities and services provided by the hotel are very good with some guests even describing their stay as superb. While the hotel may not be perfect, it certainly exceeds expectations for the price. Some guests suggest that the hotel could improve by investing in softer sheets and upgrading their service, but overall, the Westin Austin Downtown is a decent place to stay.

Rooftop Pool

The Westin Austin Downtown has an amazing rooftop pool and bar that guests are raving about. The pool area is beautiful, cool and great, offering an amazing city view. Guests specifically mention the peaceful atmosphere and the lovely rooftop lounge. The rooftop bar and pool location is also a highlight with guests mentioning that they loved the bed and enjoyed the rooftop azul. The rooftop views are to die for and the rooftop pool itself is loved by many with some guests saying they "loved the pool on the rooftop." It's important to note that the rooftop closes at 10pm, but that hasn't stopped guests from enjoying the rooftop pool and bar, which is a highlight of their stay at The Westin Austin Downtown.

Yes, The Westin Austin Downtown has pool(s) that belong to one or more of the following categories: Rooftop Pool, Panoramic View Pool, Outdoor Pool.

No, a spa isn't available at The Westin Austin Downtown.

Yes, The Westin Austin Downtown welcomes dogs.

Yes, parking facilities are available at The Westin Austin Downtown.

Yes, The Westin Austin Downtown has a gym.

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