Bernal, Porfirio Díaz 2 Col. Centro20.740985,-99.940023(Show on Map)
6.9
Rated
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesSat, 27 Jun - Sun, 28 Jun27 Jun - 28 Jun
1 Room2 Guests
Info
Summary of reviews
Hotel Chely, located in the heart of Bernal, garners consistent praise for its exceptional location. Guests appreciate the convenience of its central placement, footsteps from the city center and easy access to attractions, shops and restaurants. The hotel's proximity to key tourist spots and the historic district, coupled with the cleanliness and organization of the facilities, enhances the overall experience. The peaceful ambiance, friendly staff and the added benefit of on-site parking contribute positively to guests' overall satisfaction, making it an ideal choice for those aiming to explore Bernal effortlessly.
The rooms at Hotel Chely offer a comfortable and clean environment with guests particularly highlighting the comfort of the mattresses. Some rooms feature beautiful designs and pleasant decor, providing a good basic option for resting. Despite some issues like small room sizes, basic amenities and occasional dampness and leaks, the hotel delivers a satisfactory stay for those needing a simple, comfortable place to rest.
Cleanliness at Hotel Chely is generally well-regarded with clean beds and well-maintained floors. Some bathrooms have been reported to have minor cleanliness issues, but overall, the standard of cleanliness positively contributes to guests' satisfaction.
The staff receives predominantly positive feedback for their friendliness and attentiveness. Many guests note the kindness of the owners and staff, enhancing the welcoming atmosphere of the hotel. Although there are a few instances of rudeness and inattentiveness reported, the general consensus is that the staff contributes positively to the overall experience.
The comfort of the beds is frequently praised with many guests noting the mattresses as very comfortable and appreciating the cleanliness of the sleeping arrangements. Occasionally, there are mentions of worn-out mattresses, but the primary sentiment remains favorable regarding bed comfort.
However, several guests have raised issues regarding the Wi-Fi, citing weak or nonexistent signals, particularly in the rooms and upper floors. Despite these connectivity problems, the overall sentiment towards Hotel Chely remains positive, especially considering its prime location, comfortable beds and friendly staff.
Categories
Family
The hotel offers basic amenities and a central location, suitable for families looking for affordable accommodation and easy access to the town's attractions.
EV charging stations
This hotel is listed as having EV charging stations.
3 Star
Located in Col. Centro, Hotel Chely offers basic amenities and a convenient location for exploring Ezequiel Montes. Its affordability and accessibility make it a suitable option for budget-conscious travelers.
Small
Room Types
Double Room with Two Double BedsThese functional rooms will provide you with a flat-screen TV, pay-per-view and cable channels. Featuring a bath or shower, the private bathrooms also come with free toiletries and towels. The headboards are wooden made and carved.
King RoomThis double room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed.
Family Room with BalconyThis family room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit offers 2 beds.
Guest Reviews
6.9
Rated
Review Summaries
Location
Hotel Chely boasts an exceptional location, frequently praised for its central placement in the heart of Bernal. Guests consistently highlight the convenience of being just steps away from the city center, making it easy to access various attractions, shops and restaurants. The proximity to key tourist spots and the historic district enhances the overall experience, ensuring that everything is within a short walking distance. Additionally, the hotel offers on-site parking, adding extra convenience for those traveling by car. Reviews often mention the cleanliness and organization, contributing positively to the guests' overall satisfaction. The peaceful atmosphere, combined with the incredible location and friendly staff, makes Hotel Chely an ideal choice for visitors looking to explore Bernal effortlessly.
Rooms
Hotel Chely offers simple, comfortable rooms with some positive aspects and several areas that need improvement. Guests appreciate the cleanliness and comfort of the rooms, noting that the mattresses are very comfortable. Some rooms even feature beautiful designs and pleasant decor. Several visitors find the rooms to be a good, basic option for resting, especially highlighting the comfort of the beds.
However, several issues have been flagged by guests, which potential visitors should consider. Many rooms are quite small, lacking dressers and only offering makeshift closets for storage. The amenities within the rooms are basic, often without air conditioning or fans and in some cases, there are issues with dampness and leaks. The bathrooms, while small, have also been noted to have problems like a lack of proper shower curtains, leading to wet floors and showers that may not work properly.
Security concerns have been mentioned, particularly with room locks not seeming very secure. Additionally, the overall maintenance of some rooms needs attention with reported issues like sheets with holes and poor TV service.
The setup does not include a traditional reception area, making access and additional services somewhat limited. Views from the rooms vary; some offer a pleasant outlook, while others do not have a noteworthy view. Overall, Hotel Chely provides a basic, comfortable stay with a few caveats, mostly suitable for those who need a simple place to rest.
Beds
The beds at Hotel Chely have received a generally positive response from guests. Many reviews highlighted the comfort of the mattresses and beds, often describing them as comfortable or very comfortable. Guests also appreciated the clean beds and overall cleanliness of the sleeping arrangements. Positive remarks included descriptions of the beds being soft and the mattresses feeling comfortable. However, there were a few mentions of discomfort with some guests noting issues like old, worn-out mattresses that sank noticeably. Despite these occasional complaints, the prevailing sentiment remains favorable regarding the comfort and cleanliness of the beds at Hotel Chely.
Cleanliness
Hotel Chely generally maintains a good standard of cleanliness with guests frequently noting that the place is quite clean, including clean beds and well-maintained floors. However, there are recurring issues with the bathrooms. Some guests reported old and leaking toilets, a bad smell and a lack of proper shower divisions leading to water splashes and flooding. Additionally, the absence of doormats was pointed out. The overall cleanliness experience has been mixed with some guests expressing dissatisfaction with the state of the bathrooms and noise from other visitors.
Staff
Hotel Chely's staff receives mixed reviews from guests. Many appreciate the friendliness and attentiveness of the staff, noting that the owners are in contact with guests and often exhibit kindness. Several reviewers mentioned that a lady who received them was very friendly and some were pleased with the good attention and service provided.
However, not all experiences were positive. A few guests reported instances of rudeness and inattentiveness from the same lady and some felt that the treatment from the owners was terrible. Additionally, there were mentions of moments when no information was provided and some guests observed a lack of staff presence. Despite these issues, the overall sentiment leans towards positive interactions with many guests acknowledging the good service and friendly nature of most staff members.
Wi-Fi
Guests have consistently reported issues with the Wi-Fi at Hotel Chely. Despite claims of having Wi-Fi available, many found that the signal was weak or nonexistent, especially in the rooms and on the upper floors. Some guests noted that the internet did not work unless they went out to the terrace, highlighting significant connectivity problems within the hotel premises.
FAQ
No, Hotel Chely doesn't have any pool.
No, a spa isn't available at Hotel Chely.
No, Hotel Chely doesn't allow dogs.
No, parking facilities aren't available at Hotel Chely.
