The staff at SORAT Hotel Brandenburg receives glowing reviews from guests. They are described as very friendly, attentive and accommodating, especially during breakfast service. The personal and friendly service is noted by many guests, who also appreciate the competent and helpful staff at the reception, restaurant and room service. The staff is always willing to go above and beyond to make guests feel welcome and comfortable, exemplifying excellent customer service. Hunde are also welcome which is appreciated by guests. A few minor shortcomings in the staff's performance are mentioned, but these are largely outweighed by the overwhelmingly positive comments. Overall, guests rave about the excellent service they received from the staff and agree that they are the highlight of the hotel.