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The Westin Brisbane

Brisbane , 111 Mary Street (Show on Map)

8.8

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Westin Brisbane is a luxurious hotel located in the heart of Brisbane, offering guests a central and convenient location. The hotel's gym and pool received high praise with the river view from Level 15 being a definite highlight for some guests. The breakfast was described as amazing, excellent and delicious with a good variety and fresh fruit options. The rooms were reported to be very clean, modern, spacious and exceptionally comfortable with luxurious amenities of high quality. The hotel is praised for its exceptional cleanliness and attention to detail. The staff are friendly, accommodating and helpful, offering professional service with a welcoming smile. The pool is a highlight for many guests, adding to the overall beauty of the place. While some guests have reported negative experiences, the majority of guests are very pleased with their stay and have a fantastic time while enjoying the many amenities and services the hotel provides. Overall, The Westin Brisbane offers a truly luxurious experience that is worth the money spent.
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Hotel with EV Charging Stations

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Outdoor Pool

Room Types

Westin King Room These spacious guest rooms feature luxury bedding, a flat screen TV, work desk, high speed WiFi.

Westin Twin Room These spacious guest rooms feature luxury bedding, a flat screen TV, work desk, high speed WiFi.

Premium King Room with City View These spacious guest rooms feature luxury bedding, a flat screen TV, work desk, high speed WiFi and views over the city skyline.

Premium King Room with River View These spacious guest rooms feature luxury bedding, a flat screen TV, work desk, high speed WiFi and with partial views of Brisbane River

Premium Twin Room with River View These spacious guest rooms feature luxury bedding, a flat screen TV, work desk, high speed WiFi and views over the city skyline.

Club Westin King Room - Executive level These spacious guest rooms feature luxury bedding, a flat screen TV, work desk, high speed WiFi and views over the city skyline. Guests staying in this room type will receive complimentary access to the Westin Club Lounge, plus complimentary evening canapes and light breakfast daily.

Club Westin Twin Room - Executive level These spacious guest rooms feature luxury bedding, a flat screen TV, work desk, high speed WiFi and views over the city skyline. Guests staying in this room type will receive complimentary access to the Westin Club Lounge, plus complimentary evening canapes and light breakfast daily.

Club King Room with City View - Executive Level These spacious guest rooms feature luxury bedding, a flat screen TV, work desk, high speed WiFi and views over the city skyline. Guests staying in this room type will receive complimentary access to the Westin Club Lounge, plus complimentary evening canapes and light breakfast daily.

Club King Room with River View - Executive Level These spacious guest rooms feature luxury bedding, a flat screen TV, work desk, high speed WiFi and with partial views of Brisbane River. Guests staying in this room type will receive complimentary access to the Westin Club lounge plus complimentary evening canapes and light breakfast daily.

Club Twin Room with River View - Executive Level These spacious guest rooms feature luxury bedding, a flat screen TV, work desk, high speed WiFi and with partial views of Brisbane River. Guests staying in this room type will receive complimentary access to the Westin club Lounge, plus complimentary evening canapes and light breakfast daily.

Westin King Suite These spacious guest rooms feature luxury bedding, a flat screen TV, work desk, high speed WiFi. Guests staying in this room type will receive complimentary access to the Westin club Lounge, plus complimentary evening canapes and light breakfast daily.

Westin Renewal King Suite with City View These spacious guest rooms feature luxury bedding, a flat screen TV, work desk, high speed WiFi and views over the city skyline. Guests staying in this room type will receive complimentary access to the Westin Club Lounge, plus complimentary evening canapes and light breakfast daily.

Premium Renewal King Suite with Balcony and City View These spacious guest rooms feature luxury bedding, a flat screen TV, work desk, high speed WiFi and views over the city skyline. Guests staying in this room type will receive complimentary access to the Westin Club Lounge, plus complimentary evening canapes and light breakfast daily.

About The Westin Brisbane

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Guest Reviews

8.8

Excellent

Location

The Westin Brisbane is the perfect stay-cay for those looking for a central and convenient location. With multiple reviews raving about the hotel's great location in the heart of Brisbane, guests can easily walk to restaurants and shopping. The hotel's gym and pool also received high praise. The river view from Level 15 was a definite highlight for some guests. Even those who traveled for business found the location to be central but quiet. Rooms were reported to be very clean and the hotel itself is located in the inner city, making it a great location for shopping. Whether visiting for leisure or business, guests unanimously agree that the Westin Brisbane's location is top-notch.

Breakfast

Guests of The Westin Brisbane hotel have reviewed the breakfast as amazing, excellent and delicious with a good variety and fresh fruit options. The customer service was great with some reviewers mentioning it as the best service they have received. The facilities looked good and the buffet breakfast service and food were impeccable. Guests also appreciated that breakfast went later. However, some reviewers found the buffet limited and the hot food options not varied enough. Some guests had a disappointing experience with the breakfast with some describing it as expensive and minimal and others stating the pastries were stale and the cheese dry. Despite a few negative reviews, the majority of guests raved about the yummy breakfast and the accommodating staff.

Rooms

The Westin Brisbane boasts luxurious and comfortable rooms that are modern, spacious and exceptionally clean. Guests appreciate the comfortable beds and pillow choices, which provide the best night's sleep. The rooms are beautifully presented and well appointed with luxurious amenities of high quality. The lovely bathrooms come with plenty of towels and ideal toiletries. Additionally, the hotel provides a good size room with a quality finish, complete with nice blackout blinds. Guests appreciate the relaxed and spacious environment given to them, making them feel at ease. However, there are instances where some guests have underwhelming experiences, such as not having their room ready, nothing in the room fridge or not having the city view they paid for. The hotel staff is accommodating and willing to cater to guest needs, but some guests may need to request continuously for room service or have their room serviced. Overall, the hotel is perfect for those looking for a comfortable, clean and well-presented room in Brisbane.

Beds

Guests who have stayed at The Westin Brisbane agree that the hotel's beds are comfortable with some even describing them as super comfy and fantastic. There are also multiple mentions of pillow choices, ensuring a good night's sleep. However, a few guests do mention that the beds were a bit small and the pillows too big and hard. Despite this, most guests praised the beds as incredibly comfortable, making it worth the money spent. Overall, The Westin Brisbane seems to offer guests a comfortable and cozy night's sleep.

Cleanliness

The Westin Brisbane is praised for its exceptional cleanliness and attention to detail with several guests remarking on the cleanliness of their rooms. The hotel is described as beautiful with friendly and detail-oriented staff who go above and beyond to keep the property clean and tidy. Facilities are also noted as being very clean with lots to do. Negative comments are also present and mostly related to issues with housekeeping such as items not being restocked or glasses not being cleaned. However, overall, guests are impressed with the cleanliness of The Westin Brisbane, making it a great choice for visitors who want to enjoy a spotless and comfortable stay in the heart of Brisbane.

Staff

The Westin Brisbane boasts of some amazing customer service from start to finish of your stay. The staff are friendly, accommodating and helpful. They offer professional service with a welcoming smile and the concierge team goes above and beyond their call of duty. Emma and Tabitha are standout staff members who provide fantastic service and the bellboys will even look after your bags. Breakfast at the hotel is excellent and the bar is a great spot to catch up with friends. However, some guests have reported issues with staff training and there are some reports of unfriendly or impersonal staff. Nonetheless, the majority of the guests found the staff to be very friendly and attentive, which contributes to a good overall atmosphere in the hotel.

Pool

The Westin Brisbane boasts an amazing pool that guests seem to absolutely love. Featuring a chilled and fun vibe, the pool is a perfect spot for relaxation. Guests have described it as beautiful, fantastic, awesome and lovely with some even booking their stay based on the swimming pool. The pool area is a great attraction, complete with a swim-up bar (although this may have been closed during some stays). While some guests have mentioned slow service in the bar, others have noted the temperature of the pool being perfect and the amenities providing a fabulous experience. The only downside mentioned was the pool closing at 9pm. Overall, guests loved this amazing pool with its warm water, relaxing atmosphere and stunning street view.

Parking

Despite some negative reviews about the cost and wait times for valet parking, The Westin Brisbane offers convenient and efficient parking options for guests. While the cost of parking may be deemed as somewhat high by some, free parking isn't always an option in busy city hotels. The arrival and departure parking driveway is clearly marked and the valet drivers are professional with minor improvements required with regards to training. Unfortunately, self-parking isn't an option and some guests wished they had been notified of the valet charge before giving up their keys. Overall, the parking options at The Westin Brisbane are good, as long as guests are willing to pay the price.

5 Star

The Westin Brisbane offers exceptional facilities and services that guests love. From the wonderful food to the superb amenities, visitors have an amazing time every weekend. Guests really appreciate the service and are impressed by the staff's dedication to providing exceptional experiences. Unfortunately, some guests have reported negative experiences, like stretched out wait times or a poor level of service that doesn't align with their expectations of a five-star hotel. Despite these few poor reviews, the majority of guests are very pleased with their stay and have a fantastic time while enjoying the many amenities and services the hotel provides.

Outdoor Pool

The Westin Brisbane boasts an exceptional outdoor pool that guests cannot stop raving about! Many guests were impressed by how well heated and warm the water was, creating a very nice vibe overall. Visitors also loved the design of the pool which features a swim-up bar that makes it easy for guests to enjoy a few drinks while taking a dip. Families with children will be delighted to know that the pool area is perfect for kids as well. Guests also appreciated how the pool looks exactly like the pictures online, confirming that what you see is what you get. Overall, visitors agree that The Westin Brisbane's pool is a great place for anyone to relax under the sun.

Luxury

The Westin Brisbane is a hotel that offers a truly luxurious experience. Guest reviews have described their stay as comfortable, lovely and exceptional. The rooms are nothing short of luxurious with a high standard finish that guests have raved about. The building and amenities are stunning, making for a truly breathtaking stay. The pool is a highlight for many guests, adding to the overall beauty of the place. The apartments ooze luxury, providing a stay that truly feels special. While some guests have noted that the hotel is not the most budget-friendly option, many agree that the value is unprecedented when compared to other 5-star hotels in Brisbane. The facilities and overall experience are truly unique and make for a great stay.

Yes, The Westin Brisbane has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at The Westin Brisbane.

No, The Westin Brisbane doesn't allow dogs.

Yes, parking facilities are available at The Westin Brisbane.

Yes, The Westin Brisbane has a gym.

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