Pullman Reef Hotel Casino

Cairns , , 35-41 Wharf Street (Show on Map)
8.8
Excellent


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1 room2 guests 1 room, 2 guests
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Summary of reviewsOverall, Pullman Reef Hotel Casino in Cairns is an exceptional choice for those seeking a luxurious and convenient stay. The hotel's location is prime with easy access to a variety of amenities and excellent customer service provided by friendly and efficient staff. The rooms are spacious, comfortable and well maintained with great views from balconies. Guests mostly enjoyed the breakfast options with some minor issues reported. The casino is a great perk for those who are interested in gambling and the pool area is well-maintained with a rooftop pool and heated spa tub. The bed options and linen are great with guests applauding the exceedingly comfortable mattresses. The hotel provides a truly luxurious and pampering experience for honeymooners with a complimentary bottle of champagne on arrival and regular check-ins throughout their stay. While some guests pointed out minor issues with cleanliness and minor drawbacks such as the absence of a mini-bar, they can't say enough positive things about the Pullman Reef Hotel Casino's facilities and services.
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Hotel with EV Charging Stations

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Casino Hotel

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

  Pool Lap Lanes    Outdoor Pool  


Business Hotel

Hotel with Parking

EV charging stations  


Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Outdoor Pool

Hotel with Pool Lap Lanes

Room Types
Superior King Room with Spa Bath and City View with free self-parking & one drink voucher All rooms have a private balcony and luxurious en suite bathrooms with spa baths and separate shower.

Superior Twin Room with 2 King Single Beds, Spa Bath and City View with free self-parking & one drink voucher All rooms have a private balcony and luxurious en suite bathrooms with spa baths and separate shower.

Premium Deluxe King Room with Water View and Single Spa with free self-parking & one drink voucher Includes water views, spa bath and a pillow menu.

Junior Twin Suite with Two Double Beds and City Views with free self-parking & one drink voucher This suite features a balcony, satellite TV and seating area.

Junior King Suite with City View and Double Spa with free self-parking & one drink voucher This suite has a balcony, seating area and hot tub.

Deluxe Room with 1 King Size Bed and Spa Bath - Pool View with free self-parking & one drink voucher This double room has a balcony, seating area and air conditioning.

Deluxe King Room with Park View and Single Spa with free self-parking & one drink voucher The spa bath is a top feature of this double room. The spacious double room features air conditioning, a minibar, a balcony with city views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

Premium Junior King Suite with Water Views and Double Spa with free self-parking & one drink voucher This spacious suite consists of 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. This suite features air conditioning, a minibar, a flat-screen TV with cable channels and a balcony. The unit offers 1 bed.

Guest Reviews
8.8
Excellent
Location
If you're looking for a prime spot in Cairns, look no further than the Pullman Reef Hotel Casino. Guests rave about the excellent location with many noting that it's within walking distance of a variety of amenities such as the Reef Terminal, Marina, Lagoon and numerous restaurants and shops. The hotel also offers exceptional service from its friendly and efficient staff, including mentions of standout individuals at reception. Many also appreciated the size and layout of the rooms and the great views from their balconies. For those interested in gambling or attending a conference, being attached to the casino was seen as a handy perk. All in all, it's hard to beat the convenient and comfortable location of the Pullman Reef Hotel Casino.

Breakfast
Guests at Pullman Reef Hotel Casino have had mixed experiences when it came to breakfast. Many were thrilled that breakfast was included with their stay and described it as amazing, excellent and very good. Others were disappointed that the hotel no longer offered a buffet and instead served breakfast through a cafeteria or at a counter, causing long wait times and limited choices. However, some guests enjoyed the fresh and prompt service with one reviewer calling it the best bacon and egg roll they've ever eaten. Overall, guests praised the breakfast options at the cafe downstairs and other nearby restaurants like Merchant and Soy St. While some reviewers found it lacking in flavor and quality, most were satisfied with the good breakfast provided and the excellent customer service of the staff, especially Josh.

Rooms
Located in the heart of Cairns, the Pullman Reef Hotel Casino offers luxurious accommodation that is both comfortable and inviting. Guests rave about the exceptionally clean and well-maintained rooms, which are spacious with great views. The room attendants are very good and ensure that the rooms are beautifully appointed and well equipped. The rooms come with balconies and water views towards the cruise terminal and the bathrooms are spacious with spa baths that are a real treat. Even though some guests felt that the decor was a bit outdated, the rooms were nonetheless clean, comfortable and well appointed with comfortable beds and good lighting. The large rooms have King size beds, good-sized bathrooms and are tastefully furnished. The hotel's location is great and the staff is very helpful. Despite a few isolated issues with electrical faults and delayed check-ins, guests generally have positive feedback on the hotel: it offers a good quality stay with great deals.

Beds
The guests of Pullman Reef Hotel Casino seem to have had a great night's sleep with many praising the comfortable and massive beds provided. The hotel offers a variety of alternate pillows in the wardrobe for those who prefer a softer or firmer option. The great linen and spa bed options also get a mention, although some guests were not satisfied with the pillows provided and found them uncomfortable. However, the overall consensus is that the beds are incredibly comfortable with many describing them as amongst the best they have ever slept in.

Cleanliness
The Pullman Reef Hotel Casino has an exceptional reputation for cleanliness and well-maintained rooms. Guests have described the rooms as spacious, beautiful, clean and comfortable with stunning views from balconies. One guest also praised the friendly staff and the hotel's perfect location in the heart of Cairns. However, some guests did experience some issues with housekeeping, reporting that their room was not cleaned to a high standard and they found hair on their bedrobe. In addition, some guests pointed out that the carpet in communal areas needed a change, bathrooms were dirty and the gym area smelt moldy. Despite some minor issues, the majority of guests were very satisfied with the level of cleanliness and comfort provided by the hotel.

Staff
If you're looking for exceptional service, look no further than Pullman Reef Hotel Casino. From the moment you step into the lobby, the staff are friendly, accommodating and attentive. They go above and beyond to make your stay a memorable one with personal customer service and plenty of recommendations for places to visit. The receptionists are capable and helpful, while the bellboys are very friendly and willing to help. Whether you need something rectified or simply want to chat, every employee is amazing, friendly and welcoming.

As for standout service, Megan and Michael at reception receive special praise for their exceptional customer service. Josh at breakfast is also commended for his great customer service and making the dining experience enjoyable. Benton the concierge is another highlight, being described as pleasant, professional and informative.

Of course, there are a few exceptions to the friendly staff rule with some guests noting inflexibility with late checkouts and a few instances of rudeness. However, for the most part, guests rave about the amazing, friendly and accommodating staff who made their stay at the hotel absolutely wonderful.

Pool
Pullman Reef Hotel Casino offers an amazing pool experience. Guests mostly had positive things to say about the pool with some even declaring their love for it. The heated spa tub and rooftop pool were highly appreciated. Though some guests had a hard time ordering drinks from the pool, this was overshadowed by the fantastic pool setup. Although there were some complaints about the lack of water and towels sometimes, these did not seem to detract from the overall enjoyment of the pool. A few guests did mention that the pool area was underwhelming, but the majority found the pool to be beautiful and well-maintained. While the photos look great, the pool area was sometimes described as even better in person than in pictures. If you want to enjoy a nice pool and amenities, consider a stay at Pullman Reef Hotel Casino-- just be aware that the room service and pool service may need to be improved.

5 Star
The Pullman Reef Hotel Casino in Cairns boasts exceptional facilities and services with guests highly recommending it as the only place to stay in the area. Despite some reviews noting the hotel as a bit tired and lacking a mini bar, the exceptional staff and excellent service more than make up for it. With a perfect location in Cairns, large comfortable rooms, beautiful marble bathrooms with spa baths and large terrace balconies with stunning views, guests can't imagine staying anywhere else. The helpful staff make for a pleasant stay and the casino is an added bonus for those wanting to try their luck at winning big. Despite some minor drawbacks such as the absence of a mini bar and issues with breakfast, guests can't say enough positive things about the Pullman Reef Hotel Casino.

Casino
The Pullman Reef Hotel Casino is a great choice for those seeking a casino hotel experience. Guests enjoyed the amazing food and entertainment on offer and praised the convenient location of the casino within the hotel. Despite some mentions of the casino needing an upgrade and noise levels, the overall consensus was positive with guests stating that the hotel itself was fantastic and that staying at the casino was a great time. Those who love gambling will find no better place to stay with the added bonus of free drinks and casino play. Additionally, the hotel's restaurant being inside the casino was a handy feature, as were the facilities mainly housed in the casino. Overall, guests loved the fact that they could enjoy the casino within the same building as their accommodation.

Honeymoon
For honeymooners seeking a truly luxurious and pampering experience, Pullman Reef Hotel Casino is the place to be. This superb hotel offers honeymooners a brilliant start to their journey with a complimentary bottle of champagne on arrival and regular check-ins throughout their stay. The rooms here are incredibly spacious and comfortable with massive beds and large spa baths that are nothing short of a real treat. Couples can rest assured that they will be treated like royalty during their stay with staff making every effort to ensure the most memorable holiday ever. With clean and spacious showers and exceptional amenities, guests are guaranteed an unforgettable stay that they will treasure for years to come.

Luxury
The Pullman Reef Hotel Casino provides a superb, luxurious stay for couples seeking a good location with spacious and comfortable rooms. The large spa bath and massive bed were noted as real treats, while the shower was clean, spacious and the rooms were super comfy. While some guests mentioned the property may be a bit tired, its luxury and convenience cannot be denied with many comparing it favorably to other five star hotels. The free bottle of champagne for our anniversary was a lovely touch that made the stay even more special.


Yes, Pullman Reef Hotel Casino has pool(s) that belong to one or more of the following categories: Pool Lap Lanes, Outdoor Pool.

No, a spa isn't available at Pullman Reef Hotel Casino.

No, Pullman Reef Hotel Casino doesn't allow dogs.

Yes, parking facilities are available at Pullman Reef Hotel Casino.

Yes, Pullman Reef Hotel Casino has a gym.

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