Shangri-La The Marina, Cairns
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Summary of reviewsOverall, Shangri-La The Marina in Cairns is a fantastic choice for travelers looking for a central and convenient location with great views and comfortable rooms. The hotel's breakfast is highly praised with good quality food and a sea view. The staff is friendly, accommodating and helpful, providing excellent customer service throughout the hotel. The pool area is great for both adults and children, although some guests felt it could use refurbishment. Families enjoy the hotel's reasonable pricing, comfortable rooms and variety of activities. While some guests had issues with certain beds, many found them to be comfortable and clean. Reviews are mostly positive with guests describing their stay as exceptional and superb, despite some complaints about the property feeling old and tired. Overall, Shangri-La The Marina provides a relaxing and enjoyable experience for its guests.
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Luxurious and absolutely comfortable, Shangri-La Hotel The Marina Cairns will make your dream honeymoon become reality. The hotel's wonderful location in close proximity to the marina, as well as its excellent service, luxurious and fully-equipped suites and scrumptious dining options will make you and your significant other spend the most memorable and romantic honeymoon.
Hotel Taking Steps Towards Sustainability
Hotel near Nightlife Spots
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About Shangri-La The Marina, Cairns
Guest Reviews
Shangri-La The Marina, Cairns is a fantastic choice for travelers looking for a vibrant and convenient location. The hotel overlooks the marina and is just a short walk from the reef fleet terminal, esplanade and numerous great restaurants. Guests love the central location, saying that it's perfect for exploring Cairns and its surroundings. They also appreciate the hotel's views and balconies, which are perfect for enjoying the waterfront. Many guests enjoy the convenience of having shops, boat activities and restaurants within walking distance from the hotel. The staff is praised for being helpful and excellent customer service is a highlight of the hotel. There are plenty of dining options downstairs and the wharf where tour boats dock is just behind the hotel. Overall, this hotel offers an excellent location, comfortable stay and great service.
The breakfast at Shangri-La The Marina, Cairns is highly praised by guests with many describing it as amazing and excellent. The buffet offers a large variety of good quality food, although some guests found it to be limited or lacking in variety. Some guests also found the breakfast to be expensive or low quality, but overall it received positive feedback. Coffee for takeout in the morning was described as delicious. Some guests preferred the evening meals to breakfast. The buffet breakfast is available until 10:30am and offers a sea view. While some guests would have liked more food options, others found the variety impressive and good value. Overall, the breakfast contributed to a positive hotel experience with highlights including great canapes selection and good quality food.
The rooms at Shangri-La The Marina in Cairns are highly praised among guests. Many guests have described the rooms as beautiful, clean and modern with great views of the marina and the ocean. The rooms are spacious with many featuring balconies and comfortable beds. Daily cleaning is carried out to maintain the cleanliness of the rooms. Some guests were given a room upgrade, which exceeded their expectations. However, there were some negative comments about outdated furniture and bathroom decor in some rooms and a few guests mentioned issues with air conditioning and uncleanliness in the bathrooms. Despite these minor issues, guests generally had a positive experience with the room quality, service and location of the hotel.
Guests who have stayed at the Shangri-La The Marina in Cairns have had mixed experiences with the hotel's beds. Some guests have found the beds to be very comfortable with one guest specifically loving how soft the bed was. Many guests also appreciated the spacious and clean rooms that came with comfortable beds. However, some guests found that the mattresses of the beds were too soft and caused discomfort, while others didn't like the split mattresses or found them to be "tired". A few guests also experienced creaky beds that affected their sleep. Overall, while there were some issues with certain beds, many guests enjoyed their sleep on the comfortable and clean beds at this location.
Guests have mixed feelings about the cleanliness of Shangri-La The Marina, Cairns. While some found mould in the roof and shade sails and complained about irregular house cleaning, many praised the clean rooms and bathrooms. Several guests mentioned spacious and well-presented rooms that were serviced daily. Although some reviews mentioned old and grotty balcony furniture, guests appreciated the beautiful and clean rooms. Some mentioned that the housekeeping staff did an excellent job and provided excellent service, leaving extra bottles of water and coffee on request. Overall, guests found the property clean and well-maintained with some minor complaints, such as limited options for buffet breakfast, no shelf in the shower and dirty wine glasses left in hallways for days. Despite some negative feedback, the location, great service and prime location were a highlight for many.
Shangri-La The Marina in Cairns boasts a friendly and accommodating staff that ensures a pleasant stay for guests. The staff's service quality and friendliness are highly notable, making guests feel welcome and at home. The team at the Horizon lounge stands out for their excellent service, while the Poter's service is superb from the moment guests arrive. Despite some guests' negative experiences with reception staff, most staff members are helpful and kind. The bar service is both professional and relaxed, contributing to the hotel's overall positive atmosphere. Although staff availability is an issue due to COVID, personal encounters with the hotel's staff are mostly friendly and courteous. The hotel's central location and helpful staff make it an excellent choice for travelers.
The Shangri-La The Marina in Cairns boasts a lovely pool area with a spacious pool that is perfect for adults and kids alike. The pool bar was a hit with everyone, although some felt it could have had better drink options. The pool area had good food service, although the quality of the food was noted as needing improvement. Overall, guests found the pool to be amazing and perfect for their needs, although some did note that the area was a bit tired and in need of refurbishment. The pool was the highlight of many guests' experiences and kids particularly loved the facility. The hotel's location and friendly staff were also noted as positives. Despite some minor issues with cleanliness and staff manning the pool bar, the majority of reviews speak positively of the pool area and overall experience at Shangri-La The Marina.
Families looking for a fun and affordable vacation spot in Cairns should consider Shangri-La The Marina. This hotel is great for kids, offering a variety of activities such as Santa Claus visits with gifts and even complimentary umbrellas for use during your stay. Though some guests did mention a lack of chocolate, the reasonable pricing and comfortable rooms more than make up for it. Some guests did note that noise from other families with young children could be a bit overwhelming, but overall the hotel is a relaxing and enjoyable experience for families. The only downside seemed to be the basic and limited options in the kids activity room with only an old air hockey table available. However, this is a small complaint in an otherwise fantastic family weekend away. We highly recommend Shangri-La The Marina and are sure you and your little ones will have a fabulous mini vacay here.
Shangri-La The Marina in Cairns is a superb and highly recommended 5-star hotel that offers exceptional accommodation and a well-cared-for property. Guests enjoyed the relaxing and comfortable stay along with the awesome location. Although some guests felt that the hotel could have delivered more from a 5-star Shangri-La experience, most reviews were excellent and mentioned that the hotel exceeded their expectations. However, a few guests felt that the hotel was old and tired and the staff didn't meet the standard of a 5-star hotel. Despite these negative comments, overall, guests enjoyed a very enjoyable, exceptional and superb stay at the Shangri-La The Marina in Cairns.
The Shangri-La The Marina, Cairns has been described as a superb, luxurious property with excellent, friendly service. Many guests have said that it is the best place they have ever stayed in Cairns and that they would happily pay extra for club access. Despite some negative reviews suggesting that the hotel is overpriced and that it does not feel like a true 5-star experience, the majority of guests have found their stay to be absolutely fabulous with everything about the hotel being exceptional. Those who have stayed multiple times have continued to enjoy a wonderful and luxurious experience.
Yes, Shangri-La The Marina, Cairns has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Shangri-La The Marina, Cairns.
No, Shangri-La The Marina, Cairns doesn't allow dogs.
Yes, parking facilities are available at Shangri-La The Marina, Cairns.
Yes, Shangri-La The Marina, Cairns has a gym.
