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Hard Rock Hotel Cancun - All Inclusive

Cancun , Boulevard Kukulcan Km 14.5 Hotel Zone (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Hard Rock Hotel Cancun - All Inclusive has received high praise from many guests. The prime location with direct access to a beautiful beach is a huge highlight and the cleanliness of the property is exceptional. The staff are friendly and always willing to help with excellent service provided. While opinion on breakfast is divided, overall dining experiences were positive with good food options. The comfortable beds and spacious rooms are a refreshing aspect of the stay, although there are some minor maintenance issues. The pool area is amazing, although sun loungers can be limited. The beachfront is stunning and well-maintained. Nightlife options are good with nightly shows being a highlight. Guests found the all-inclusive experience to be impressive with a variety of food and beverage options available. Overall, the Hard Rock Hotel Cancun - All Inclusive provides a superb vacation experience that many guests have described as exceptional.
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Categories

Resort for Honeymoon

This stunning beachfront resort features deluxe rooms and suites with a king-size bed, a jacuzzi tub and many amenities that will make you and your significant other feel like royalty.

Resort with All Inclusive Packages

Luxury Resort

Resort near Golf Courses

Beachfront Resort

Resort near The Beach

Resort Taking Steps Towards Sustainability

Resort with Spa

Family Friendly Resort

Dog Friendly Resort

Romantic Resort

Resort near Nightlife Spots

Resort with Swimming Pool

Infinity Pool Pool Water Slide Outdoor Pool

Business Resort

Resort with Parking

Accessible Resort

Resort with Gym

Resort with Tennis Courts

Resort for Yoga

5-Star Resort

Resort with Infinity Pool

Resort with Outdoor Pool

Resort with Pool Water Slide

Room Types

Deluxe Ocean View Double The room features a dual hot tub, flat-screen satellite TV and iPod docking station. The private bathroom offers signature toiletries and a hairdryer. It also has bathrobes and slippers available. The balcony with ocean views is furnished. The room has 2 Double-sized beds. This room is pet-friendly.

Deluxe Lagoon View Double This double room has a furnished balcony featuring lagoon views. The room also offers a double hydro-massage tub, private bath with showers, minibar with soda, bottled water, juice & domestic beer. This room is pet-friendly.

Deluxe Family Lagoon View (Two Bedroom) The family room offers 2 connecting rooms featuring lagoon views. Features a dual hot tub and a flat-screen satellite TV, this room also includes a private bathroom with signature toiletries and a hairdryer. It also has bathrobes and slippers available. Please note that this room is only available for people travelling with children.

Deluxe Lagoon View King This double room has a balcony, sofa and flat-screen TV. This room is pet-friendly.

Diamond Ocean View King The double room offers a safe deposit box. The unit has 1 bed.

King Room with Sea View This room is pet-friendly.

Apartment This spacious apartment includes 2 bedrooms and 2 bathrooms with a bath. The apartment offers a safe deposit box. The unit has 3 beds.

Double Room The spacious double room features a safe deposit box, as well as a private bathroom boasting a bath. The unit has 4 beds.

About Hard Rock Hotel Cancun - All Inclusive

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Guest Reviews

7.9

Good

Location

The Hard Rock Hotel Cancun has a prime location with direct access to a beautiful beach that is kept clean every day. Guests praise the hotel's concept and location with many mentioning the stunning views of the ocean and lagoon. The beach in front of the hotel has excellent temperature in January, making it perfect for a winter escape. Service is top-notch and the overall vibe is great. Whether you're taking a dip in the ocean just steps away from the hotel, or simply enjoying the view from the comfort of your room, the Hard Rock Hotel Cancun is the perfect location for your next all-inclusive vacation.

Breakfast

When it comes to breakfast at the Hard Rock Hotel Cancun - All Inclusive, opinions seem to be quite divided. Some guests have had negative experiences, reporting recycled food and plastic-tasting fruit, while others have found the breakfast to be good with a nice choice of options. Some guests did have trouble finding a table, though. However, guests reported positive experiences with the hotel's other dining options, such as the lunch buffet and various snack options throughout the day. The staff were friendly and overall, guests felt well-attended to during their dining experiences. It's worth noting that some guests did encounter sales pitches during breakfast, so be aware of that.

Dinner

Hard Rock Hotel Cancun offers a range of dining options with some guests praising the delicious food at certain restaurants, such as Toro and Zen and the excellent service. However, there are some negative reviews regarding the limited vegetarian options, repetitive and boring food at some restaurants and long queues at themed dinners. Some guests also noted poor customer service from restaurant receptionists and the inconvenience of early closure of some restaurants. Despite some mixed reviews, guests can enjoy trying out several restaurants, including the popular a la carte options, for a varied dining experience.

Rooms

The Hard Rock Hotel Cancun - All Inclusive is a mixed bag when it comes to room reviews. Some guests have reported that the facilities are old and the walls are thin, making it easy to overhear conversations in other rooms. Some have also experienced issues with bathroom fixtures and the carpet in hallways not appearing clean. However, many guests have positively mentioned the cleanliness and spaciousness of the rooms, the comfortable beds and the luxurious features like whirlpool tubs. Some have even called it the best hotel they've ever stayed in. The decor and ambiance throughout the hotel are praised, as well as the friendly service from staff members. Some guests did find certain areas inaccessible without a special pass, which seemed odd given the all-inclusive nature of the hotel. Overall, individual experiences with Hard Rock Hotel Cancun's rooms seem mixed, but many guests have found the rooms to be a refreshing and enjoyable aspect of their stay.

Beds

If you're looking for a comfortable stay in Cancun, Hard Rock Hotel is definitely worth considering. Guest reviews praise the incredibly comfy beds with some even mentioning the option to adjust the lighting to their liking. Rooms are also described as spacious and clean. While there were some mentions of issues with room cleanliness and bed size for couples, the overall feedback about bed comfort was overwhelmingly positive. And to top it all off, many praised the overall room aesthetic as "super cute and comfortable." So if you want a cozy night's sleep during your Cancun vacation, you might consider the Hard Rock Hotel.

Cleanliness

If you're looking for a clean and well-maintained resort in Cancun, look no further than the Hard Rock Hotel Cancun. Guests gushed about the cleanliness of the property with comments like "CLEAN SOOOOOOOOOOO CLEAN" and "exceptionally clean!" Maid service was top-notch with many guests rating it 5 stars. The hotel even went above and beyond by cleaning up sargasso seaweed from the beach every morning. Despite the fact that the hotel has some years on it, guests noted that it's in perfect shape and beautiful. Don't let the minor complaints about outdated facilities or maintenance issues deter you from booking a stay- guests overall were impressed by how well the hotel was kept up.

Staff

The staff at Hard Rock Hotel Cancun - All Inclusive are very helpful and friendly with many guests praising their courteousness and superb service. The concierge and pool staff were particularly highlighted for their attentiveness. However, a few negative reviews mentioned some staff members being frosty or unhelpful, especially in the restaurants. Some guests also felt that there was a noticeable divide between members and non-members. Overall, most guests enjoyed interacting with the hardworking and accommodating staff with personal assistants receiving special mention. The hotel had both Brazilian and English-speaking staff for international guests.

Pool

The Hard Rock Hotel Cancun - All Inclusive boasts an amazing pool area with a swim-up bar and live music all day. However, some guests expressed frustration with the limited number of sun loungers, resulting in the need to wake up early to secure a spot. The pool area can also get overcrowded, especially with families and children. The Pizza & Burger bar is a must-try with delicious food served right by the pool. The hotel offers many activities throughout the day, including events by the pool, although some found it to be too loud at times. Unfortunately, the hotel practices reserved seating for their members, leaving non-members struggling to find a spot by the pool or the beach. The pool itself is lovely but can get chilly and the poolside chairs can turn into a "war" between guests and staff. Overall, the pool and beachfront at the Hard Rock Hotel Cancun are a great place to enjoy a rock-themed vacation, as long as guests come prepared to grab those chairs early.

Beach

If you're looking for a stunning and clean beachfront experience, Hard Rock Hotel Cancun is definitely worth considering. The location is perfect, giving easy access to the beautiful sea. You won't have to worry about "sargasso" as the staff cleans the beach every morning. The beach is artificial, but it doesn't take away from the lovely beachfront experience with pool access. Although the assigned table system could use some improvement, the area is well-maintained and there are lovely restaurants nearby. Dinner on the beach is not exclusive, but it's still a nice experience. Overall, the beach is lovely and a few steps away from the wonderful Cancun sea. Travelers seem to love the location with many mentioning the pool area and beach. The staff at the beach is friendly, while some travelers wished the beach and pool had more available amenities. All in all, it's a great place for a relaxing stay with a beautiful beachfront view.

Nightlife

If you're looking for nightlife during your stay in Cancun, Hard Rock Hotel Cancun has some great options for you! Some guests loved the Italian and Thai restaurants, while others raved about the shows - not just in the theater, but all around the hotel every night. Although there isn't a casino or disco, the hotel still offers plenty of activities during the day and some at night. Additionally, the hotel is centrally located near shopping and restaurants. Some guests thought there could be more nightlife options, but overall had a great time enjoying the music and entertainment provided. Don't miss the nightly shows, which guests found to be super cool!

5 Star

Hard Rock Hotel Cancun - All Inclusive has impressed many of its guests, producing exceptional responses from those who have stayed here. The hotel, though some suggest it is a 3.5-4 star resort, is in perfect shape according to those who have been with the staff being described as some of the best around. The drinks weren't to everyone's taste with some feeling let down by the cocktails. However, the food at the À la carte restaurants was still considered good even if it didn't meet 5 star standards. The rooms may be outdated and expensive, but they still provide a comfortable stay. The best parts of the hotel, according to many guests, are the beach and the staff on it, who continually impress everyone that comes into contact with them. Overall, Hard Rock Hotel Cancun - All Inclusive has received strong reviews from those that have stayed here, who tend to describe it with words such as exceptional and superb.

All-Inclusive Packages

Hard Rock Hotel Cancun - All Inclusive provides a great all inclusive experience for its guests. The availability of food and beverages throughout the day is good and the system works well. The quality of the food in the à la carte restaurants is good, but for those looking for something more, there are spots outside the hotel to explore. The variety of dishes and drinks available in the all-inclusive package is impressive, some guests even called the food "amazing". The hotel itself is clean and the staff are helpful. However, some extras like special dinners, bottles of wine and some areas require additional payment - this can be disappointing. Overall, guests seem to have enjoyed their all-inclusive experience at Hard Rock Hotel Cancun and it has been described by some as a five-star experience.

Yes, Hard Rock Hotel Cancun - All Inclusive has pool(s) that belong to one or more of the following categories: Infinity Pool, Pool Water Slide, Outdoor Pool.

Yes, a spa is available at Hard Rock Hotel Cancun - All Inclusive.

Yes, Hard Rock Hotel Cancun - All Inclusive welcomes dogs.

Yes, parking facilities are available at Hard Rock Hotel Cancun - All Inclusive.

Yes, Hard Rock Hotel Cancun - All Inclusive has a gym.

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