Hyatt Ziva Cancun

Cancun , , Blvd. Kukulcan, Manzana 51 Lote 7 (Show on Map)


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Summary of reviewsHyatt Ziva Cancun is a five-star hotel that offers exceptional facilities and services. Guests rave about the prime location, which is close to a ferry that takes guests to Isla Mujeres and allows them to experience Cancun while being in one of the less crowded areas. The hotel has two beaches, one of which is private and offers calmer and cleaner waters than other beaches in Cancun. The breakfast receives high praise from guests with many noting the large selection of food and varied options. The dinner options at Hyatt Ziva Cancun received high marks from a majority of guests with some praising the delicious food at the Italian restaurant and others raving about the varied options at the different restaurants on the property. The hotel offers beautiful and comfortable rooms with great amenities and the cleanliness of the hotel is consistently praised by guests. The staff is described as amazing, kind and excellent with many guests commenting that they made them feel comfortable and welcome. The pool area is excellent with multiple pools, including a huge main pool and an infinity pool on the rooftop, offering beautiful scenery from every angle of the property. The beach experience is also beautiful with calm, clear water and stunning shades of blue. Hyatt Ziva Cancun is a great property for families looking to have an excellent experience together with a dedicated kids room and a great Kids Club. Overall, it is a wonderful choice for those visiting Cancun and many guests highly recommend it.
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Luxury Resort

Beachfront Resort

Resort near The Beach

Eco Friendly Resort

Resort for Honeymoon

Resort with Spa

Family Friendly Resort

Romantic Resort

Resort near Nightlife Spots

Resort with Swimming Pool

Infinity Pool    Rooftop Pool    Children's Pool    Panoramic View Pool    Outdoor Pool  


Business Resort

Resort with Parking

Resort with Gym

Resort with Tennis Courts

5-Star Resort

Resort with Infinity Pool

Resort with Outdoor Pool

Resort with Panoramic View Pool

Resort with Children's Pool

Resort with Rooftop Pool

Room Types
Master King Room with Sofa Bed and View This room features hand crafted furnishings and picturesque views of the garden. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors. Guests can relax on the furnished balcony.

Double Room with Resort View This room features hand crafted furnishings and picturesque views of the garden. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors. Guests can relax on the furnished balcony.

Master King Room - Oceanfront This room features hand crafted furnishings and picturesque views of the blue sea. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors. Guests can relax on the furnished balcony with breathtaking views of the sea, swaying palms and infinity pools. Adults only room.

Master Double Room - Oceanfront This room features hand crafted furnishings and picturesque views of the blue sea. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors. Guests can relax on the furnished balcony with breathtaking views of the sea, swaying palms and infinity pools. Adults only room.

King Room with Sofa Bed - Swim Up This room features hand crafted furnishings, Caribbean Sea views and direct access to the pool from the room. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors. The Swim up King room is located in the Pyramid building and the Minimum Age to stay at Pyramid Swim up rooms is 13 and older. Guests can relax on the furnished balcony with breathtaking views of the sea, swaying palms and infinity pools.

Double Room - Swim Up This room features hand crafted furnishings, Caribbean Sea views and direct access to the pool from the room. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors. The Swim up Double room is located in the Pyramid building and the Minimum Age to stay at Pyramid Swim up rooms is 13 and older. Guests can relax on the furnished balcony with breathtaking views of the sea and swaying palms.

Ziva King Room This room features hand crafted furnishings and picturesque views of the garden. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors. Guests can relax on the furnished balcony.

Ziva Double Room This room features hand crafted furnishings and picturesque views of the garden. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors. Guests can relax on the furnished balcony.

Oceanfront Swim-Up Master Double Room (Adults Only) This room features hand crafted furnishings and picturesque views of the blue sea. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors. Guests can relax on the furnished balcony with breathtaking views of the sea, swaying palms and infinity pools. Adults only room.

Club Double Room - Oceanfront This room features hand crafted furnishings and picturesque views of the blue sea. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors. Guests can relax on the furnished balcony with breathtaking views of the sea. This room includes premium amenities such as: private check-in and check-out in an exclusive area, personalized Concierge services, bottle of sparkling wine, refreshment center plus 4 miniature bottles of liquor, water and upgraded snacks, exclusive Ziva Club Level lounge featuring premium drinks, appetizers, continental breakfast, table games, books and WiFi.

Master King Room - Swim Up/Oceanfront This room features hand crafted furnishings and picturesque views of the blue sea. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors. Guests can relax on the furnished balcony with breathtaking views of the sea, swaying palms and infinity pools. Adults only room.

Master Double Room with Sofa Bed and View This room features hand crafted furnishings and picturesque views of the blue sea. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors. Guests can relax on the furnished balcony with breathtaking views of the sea, swaying palms and infinity pools.

King Room with Sofa Bed - Oceanfront This room features hand crafted furnishings and a balcony with picturesque views of the blue sea. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors.

Double Room - Oceanfront This room features hand crafted furnishings and a balcony with picturesque views of the blue sea. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors.

Club Corner Suite - Oceanfront This room features hand crafted furnishings and picturesque views of the blue sea. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors. Guests can relax on the furnished balcony with breathtaking views of the sea. This room includes premium amenities such as: private check-in and check-out in an exclusive area, personalized Concierge services, bottle of sparkling wine, refreshment center plus 4 miniature bottles of liquor, water and upgraded snacks, exclusive Ziva Club Level lounge featuring premium drinks, appetizers, continental breakfast, table games, books and WiFi.

Master King Room - Oceanfront This room features hand crafted furnishings and a balcony with picturesque views of the blue sea. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors. Adults only room.

Master Double Room - Oceanfront This room features hand crafted furnishings and a balcony with picturesque views of the blue sea. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors. Adults only room.

King Room with Sofa Bed and Ocean View This room features hand crafted furnishings and a balcony with picturesque views of the blue sea. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors.

Double Room with Ocean View This room features hand crafted furnishings and a balcony with picturesque views of the blue sea. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors.

King Room with Sofa Bed and Resort View This room features hand crafted furnishings and a balcony with views of the resort. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors.

Club King Room - Oceanfront This room features hand crafted furnishings and picturesque views of the blue sea. The spa-like bathrooms comes with a rainfall shower, there is a turn-down service, high-tech entertainment, and complimentary refreshment centers with soft drinks and premium beer and liquors. Guests can relax on the furnished balcony with breathtaking views of the sea. This room includes premium amenities such as: private check-in and check-out in an exclusive area, personalized Concierge services, bottle of sparkling wine, refreshment center plus 4 miniature bottles of liquor, water and upgraded snacks, exclusive Ziva Club Level lounge featuring premium drinks, appetizers, continental breakfast, table games, books and WiFi.

Suite with Sofa Bed - Oceanfront A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are offered in this spacious suite.

About Hyatt Ziva Cancun
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Guest Reviews
9.0
Excellent
Location
Hyatt Ziva Cancun is a hotel that boasts a prime location that guests thoroughly enjoyed during their stay. The hotel is situated at the end of the boardwalk and it is close to a ferry that takes guests to Isla Mujeres. The location allows guests to experience Cancun while being in one of the less crowded areas. The hotel has two beaches, one of which is private and offers calmer and cleaner waters than other beaches in Cancun. Guests appreciated the natural surroundings and the easy access to various facilities provided by the hotel. The views from the hotel are stunning, especially from the rooftop infinity pool area. Guests found the location perfect for walking to downtown Cancun and enjoying all that the area has to offer. The hotel staff was welcoming and accommodating and guests enjoyed the convenience of beach cabana rentals. One guest described Hyatt Ziva Cancun as the best hotel on the best beach in Cancun. However, one downside mentioned was the occasional strong winds and seaweed on the hotel's beach. In summary, the location of Hyatt Ziva Cancun is perfect for those seeking a relaxing and convenient stay in Cancun.

Breakfast
The breakfast at Hyatt Ziva Cancun receives high praise from guests with many noting the large selection of food and varied options. The quality of the food is excellent, highlighted by the delicious Mexican and Italian options. Guests also appreciate the surprisingly good service and special thanks are given to staff members Noel and his brother who work at breakfast. Some guests would have liked to see even more options at breakfast, but overall guests agree that the food is top-notch and the hotel truly pampers their guests with tasty treats available all day long.

Dinner
Guests of Hyatt Ziva Cancun have had mixed experiences with the hotel's dinner options, but the positive reviews outweigh the negative. Several guests praised the delicious food at the Italian restaurant, while others raved about the varied options at the different restaurants on the property. Special attention was given to the amazing views and exceptional service at certain restaurants like Habanero, where specific chefs and servers were praised. Guests did note that some restaurants required long wait times or were consistently fully booked, but overall the quality and variety of the dining options impressed. Though some reviewers found the food to be poor or inconsistently prepared, these negative opinions were in the minority. The French restaurant was a particular disappointment for some guests. However, many praised the quality of the food and were impressed with the extensive gastronomic offerings. All in all, the dinner options at Hyatt Ziva Cancun received high marks from a majority of guests.

Rooms
Hyatt Ziva Cancun offers beautiful and comfortable rooms with great amenities. Some guests noted that at times the rooms were too cold, but overall they were very clean and spacious. Some bathrooms lacked a proper shower divider which caused water to pool, but the beds were very comfortable. Stay in the adult-only tower for impeccable views of the bay and beach. While some felt that the furniture and facilities were a bit outdated, many guests appreciated the great beds and showers. Despite a few glitches with housekeeping and temperature controls, the rooms were in immaculate condition and the hotel overall was fantastic.

Cleanliness
Guest reviews of the Hyatt Ziva Cancun consistently praise the cleanliness of the hotel. Many guests commented on how well-coordinated and friendly the staff were with excellent facilities and comfortable rooms. Others specifically noted the very clean rooms, attractive decor and classy atmosphere. Some guests did experience issues with cleaning - such as bedding which was not up to standard and instances where the cleaning staff were not effective. However, the majority of guests were very satisfied with the high standard of cleanliness throughout the hotel. The hotel also received praise for the excellent housekeeping services and attention to detail, such as carefully cleaning the beach. Finally, guests noted the private beach and top-notch amenities added to the overall positive experience.

Staff
The staff at Hyatt Ziva Cancun have received rave reviews from guests with many describing them as amazing, kind and excellent. Guests have noted the personalized and attentive service with special mention of the Japanese concierge and the bell boy, Eradio. The staff's friendliness, cordiality and helpfulness have been widely praised with many guests commenting that they made them feel comfortable and welcome. While a few negative comments were made, overall, the staff's professionalism and willingness to go above and beyond to ensure an enjoyable stay have been highly rated by guests.

Pool
Hyatt Ziva Cancun boasts an excellent pool area that guests absolutely loved. Multiple pools, including a huge main pool and an infinity pool on the rooftop, offer beautiful scenery from every angle of the property. The setting is perfect with well-maintained pools and great access to two beautiful beaches. A sheltered section for children and a water park make it an ideal place for families with kids. Swim-up rooms are available, providing easy and quick access to all the pools. The beach and pool staff are amazing and entertainment around the pool is great during the day. The pool bar is also a guest favorite. However, some reviews noted that there weren't enough umbrellas and shade offered on the beach, while others mentioned the need for improvement in pool-side cleanliness and the shortage of sunbeds due to early placement by guests. Additionally, the high charge of 110 USD for pool-side beds and the exclusion of coconuts from the poolside service didn't go unnoticed. Finally, a few reviews mentioned that more attention could be paid to guests on special occasions, such as birthdays. Overall, the pool area at Hyatt Ziva Cancun receives high praise from guests who enjoyed their times lounging and swimming in the hotel's multiple pools.

Beach
The Hyatt Ziva Cancun offers a beautiful beach experience with calm, clear water and stunning shades of blue. The hotel boasts two different beaches to enjoy, one of which is private and offers water activities. Guests rave about the beauty and cleanliness of the beach, as well as the beachfront views and restaurants. The staff is praised for their service and friendliness and guests appreciate the option to rent beach cabanas. Although some guests note issues with the air conditioning in older rooms, overall the atmosphere, facilities and cleanliness exceed expectations. The hotel takes care to keep the beach tidy and offers surfing lessons nearby.

Family
Hyatt Ziva Cancun is a great property for families looking to have an excellent experience together. The hotel is perfect for a Viaje Familiar with kids, as it has a dedicated kids room and a great Kids Club. Many guests with crianças loved the space and activities provided for children to enjoy. The Club also offers recreation for the whole family to enjoy, including a детский бассейн. Some guests even traveled with a baby and found the resort to be big enough to be fun. The inclusion of room service was a nice touch and it was reported to be very fast. Overall, Hyatt Ziva Cancun is a great place for a Muy linda experiencia en familia, although some noted that the busy nature of the hotel may not be suitable for couples or newlyweds.

5 Star
The Hyatt Ziva Cancun is an exceptional five star hotel that guests rave about. They boast that it is the best hotel they have ever stayed in with superb and excellent facilities and services. Families and solo travelers alike enjoy the hotel and the gorgeous beach it rests on. The staff is praised for their exceptional service and the various restaurants on the premises receive high marks for their delicious meals. The hotel is often described as a paradise and a perfect place to indulge in luxury. Overall, it is a wonderful choice for those visiting Cancun and many guests highly recommend it.


Yes, Hyatt Ziva Cancun has pool(s) that belong to one or more of the following categories: Infinity Pool, Children's Pool, Rooftop Pool, Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at Hyatt Ziva Cancun.

No, Hyatt Ziva Cancun doesn't allow dogs.

Yes, parking facilities are available at Hyatt Ziva Cancun.

Yes, Hyatt Ziva Cancun has a gym.
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