Cape Town, 1 St. Georges Mall-33.919666,18.425092(Show on Map)
7.1
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesWed, 05 Aug - Thu, 06 Aug05 Aug - 06 Aug
1 Room2 Guests
Info
Summary of reviews
Fountains Hotel by Neighbourgood in Cape Town receives generally positive reviews, particularly for its central location which is ideal for both tourists and business travelers. Its proximity to major attractions like the International Convention Centre, Victoria and Alfred Waterfront and Long Street is frequently highlighted. Guests appreciate the convenience of nearby public transport options, though some caution is advised when walking at night due to safety concerns.
The breakfast buffet at Fountains Hotel by Neighbourgood is widely praised for its variety, freshness and tasty options, including vegetarian dishes. The friendly and helpful staff contribute positively to the dining experience. While some guests comment on the breakfast being repetitive over extended stays, the overall sentiment is that it provides a great start to the day.
Dinner at the hotel garners mixed but generally favorable reviews. Guests often enjoy the quality and taste of the food with specific dishes like the seafood platter standing out. However, the menu can seem limited and repetitive and there are occasional service inconsistencies.
The rooms at Fountains Hotel by Neighbourgood elicit mixed feelings from guests. While many find them spacious, clean and comfortable, others note issues such as outdated decor, maintenance problems and occasional cleanliness lapses. Cleanliness standards vary with some guests encountering issues like stained carpets and moldy showers, although many still report clean and presentable accommodations.
Staff at the Fountains Hotel by Neighbourgood are frequently praised for their friendliness, professionalism and willingness to assist. Special mentions go to individuals known for their exceptional service, enhancing the overall guest experience. The reception and housekeeping teams, in particular, receive commendation for their efficiency and warmth.
WiFi service at the hotel presents a mixed experience. While some guests find the internet connection fast and reliable, others encounter significant issues with connectivity, particularly in rooms. The lobby area typically offers a better signal.
The pool area receives both praise and criticism. While some guests enjoy the outdoor space, others find the pool small and poorly maintained with cleanliness concerns. The pool's location near the main street and restricted operating hours are additional points of critique.
The hotel is family-friendly, offering spacious rooms and apartments suitable for guests with children. The staff’s friendliness and the overall welcoming atmosphere are positive aspects. However, occasional issues with baby cots can be inconvenient.
For nightlife enthusiasts, the hotel's location near Long Street is beneficial, providing easy access to Cape Town's vibrant nightlife scene. Guests are advised to be cautious at night due to safety concerns in the surrounding area.
Beds in the hotel receive mixed reviews with many guests praising their comfort and quality bedding, while others find varying conditions like overly firm or sagging mattresses.
In conclusion, Fountains Hotel by Neighbourgood stands out for its prime location, generally positive dining experiences, friendly staff and family-friendly accommodations. However, it faces challenges in consistency related to room maintenance, cleanliness and WiFi connectivity. Despite these issues, the hotel remains a viable option for many travelers seeking convenience and good service in Cape Town.
Categories
Family
Nightlife
Pool
Heated Pool
Outdoor Pool
Free Wi-Fi
Business
Accessible
4 Star
Outdoor Pool
Sustainability Journey
Parking
Heated Pool
Room Types
Superior RoomSuperior Room features a flat-screen TV, air conditioning and tea/coffee maker.
Superior Deluxe Room Superior Deluxe Room has a tea/coffee maker, satellite TV and electric kettle.
Express Twin RoomExpress Twin Room features a pool, electric kettle and fan.
Standard Accessible Room Universally Accessible Room has air conditioning, electric kettle and flat-screen TV.
One-Bedroom ApartmentThis spacious apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. This air-conditioned apartment consists of a dining area, a flat-screen TV with satellite channels soundproof walls and a balcony. The unit has 1 bed.
Two-Bedroom ApartmentThis spacious apartment comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. The fully equipped kitchen features a stovetop, a refrigerator, kitchenware and an oven. This air-conditioned apartment features a dining area, a flat-screen TV with cable channels soundproof walls and a terrace. The unit offers 3 beds.
Three-Bedroom ApartmentThis spacious apartment comes with 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. Guests can make meals in the kitchen that features a stovetop, a refrigerator, kitchenware and an oven. This air-conditioned apartment features a dining area, a flat-screen TV with cable channels soundproof walls and a terrace. The unit has 4 beds.
Family RoomOffering free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned family room offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a wardrobe as well as city views. The unit offers 3 beds.
Deluxe RoomThe spacious double room offers air conditioning, a minibar, a balcony with city views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Guest Reviews
7.1
Good
Review Summaries
Location
Fountains Hotel by Neighbourgood enjoys a prime central location in Cape Town, making it an ideal base for exploring the city's many attractions. The hotel's proximity to the waterfront, the International Convention Centre and major shopping and dining options, makes it exceptionally convenient for both tourists and business travelers. There are bus stops and public transport services within easy walking distance, providing hassle-free access to the entire city. Many guests appreciated the hotel's strategic position, allowing for easy exploration by foot and the benefit of nearby amenities.
The hotel is very close to popular spots like Long Street, known for its vibrant nightlife and restaurants and the iconic Victoria and Alfred Waterfront, which can be reached quickly by taxi. This central location also means it is surrounded by a variety of shops, markets and entertainment venues that cater to diverse interests.
However, some reviewers did express safety concerns about the surrounding area, particularly at night. While most guests find the location very convenient and accessible, caution is advised when walking after dark. Despite this, the overall consensus highlights the hotel's excellent central position, balanced by its easy access to key city landmarks and transport links. The location is frequently praised with guests emphasizing its perfect fit for both sightseeing and urban convenience.
Breakfast
Fountains Hotel by Neighbourgood offers a breakfast experience that has delighted many guests. The buffet is frequently described as excellent with a wide variety of delicious options to choose from, ensuring guests have a great start to their day. Many reviews highlight the freshness and tastiness of the breakfast with particular appreciation for the diverse selection of dishes, including options for vegetarians.
Guests often mention the friendly and helpful staff, which contributes to a pleasant dining experience. The spacious and well-presented breakfast area also receives positive comments, adding to the overall satisfaction.
While the majority of feedback is positive, some guests note areas for improvement, such as a desire for more variety and freshness in certain items like pastries. Additionally, a few reviews mention that the breakfast can be repetitive for those staying multiple days. Despite these minor critiques, the general consensus is that Fountains Hotel by Neighbourgood offers an outstanding breakfast that caters well to a range of preferences and dietary requirements.
Dinner
The dining experience at Fountains Hotel by Neighbourgood offers a mix of praise and areas for improvement. Guests frequently applaud the delicious food with particular highlights being the calamari starter, prawns and chips and an exceptional seafood platter described as the best in Cape Town. The presence of delicious food available at all times and the fact that the chef can whip up tasty dishes even late at night adds to the allure.
The dinner and breakfast buffets are noteworthy, offering a wide range of choices with decent portions. The restaurant ambiance is described as nice and the service from the bar, including from a notable bartender, adds positively to the overall experience.
However, some guests found the dinner menu to be limited and repetitive with specific complaints about the lack of vegetarian options and some unordered alterations to meals. Service quality has also come up as inconsistent with some mentioning a lack of willingness to serve and confusion during dining service.
Despite some instances of overpriced items, the taste generally meets guest approval. Memorable moments like a live band during Valentine's dinner contribute positively, but issues like chili chunks in dishes and refusal to make custom requests suggest room for improvement. Overall, the dining experience at Fountains Hotel by Neighbourgood is marked by excellent taste and occasional service hitches.
Rooms
Rooms at the Fountains Hotel by Neighbourgood evoke mixed feelings from guests, although several positive aspects stand out. Numerous guests appreciated the spaciousness of many rooms, particularly the apartments, which are often described as big and well-stocked. The central location of the hotel is another highlight, making it a convenient choice for travelers. Cleanliness receives praise in many reviews with some guests specifically noting that their rooms were clean and comfortable, even though they showed signs of wear. Comfortable beds and helpful room service also add to the positive aspects of the stay.
The hotel, however, appears to struggle with consistency. While some rooms are described as perfect, others are noted as cramped, tired or in need of significant renovation. Maintenance issues such as inadequate air conditioning, broken fixtures and a lack of proper ventilation are common complaints. The presence of cockroaches and general cleanliness lapses, including stained carpets and moldy bathrooms, mar the experience for others.
There’s also a discrepancy between the advertised images and the actual condition of the rooms, leading to some guests feeling disappointed upon arrival. Noise issues, particularly with rooms near the elevators and thin walls, can be bothersome. Amenities like air conditioning and proper ventilation are sometimes missing, leading to stuffy and humid conditions.
In summary, while the Fountains Hotel by Neighbourgood offers spacious and comfortable rooms for some, it equally demands improvement in maintenance, cleanliness and delivering what is advertised. Its central location and some well-maintained rooms make it a viable option, albeit with several areas needing urgent attention.
Beds
The beds at Fountains Hotel by Neighbourgood receive mixed feedback from guests. Many guests appreciate the large, clean and comfortable beds with several describing them as very comfortable, fantastic and even featuring quality bedding. The spacious rooms and large beds add to the overall comfort with some mentioning the rooms were neatly set and well-accommodated. Orthopaedic beds and fantastic pillows also received praise.
However, there were multiple complaints about the beds as well. Some guests found the mattresses too firm or saggy and the bed conditions varying in comfort with descriptions such as hard, uncomfortable and in need of replacement. The issue of single beds being provided instead of requested double beds was noted repeatedly, leading to dissatisfaction among some guests. Instances of broken beds and mismatched bed setups also detracted from the experience.
Overall, while many guests enjoy a comfortable sleeping experience at Fountains Hotel by Neighbourgood, the inconsistency in bed quality and setup presents an area for improvement.
Cleanliness
Fountains Hotel by Neighbourgood receives mixed reviews regarding its cleanliness. On the positive side, numerous guests praised the hotel as being exceptionally clean, highlighting spotless facilities and well-maintained rooms that are cleaned regularly. Several visitors enjoyed the neatness of the accommodation, appreciating the clean bed linen and modern interiors that match the advertised photos. The hotel's general areas, including the dining and reception, were frequently noted for their cleanliness.
However, a significant number of reviews indicate areas needing improvement. Reports of stained and dusty carpets, unclean pools and moldy showers suggest inconsistency in housekeeping standards. Some guests encountered serious issues such as cockroaches in rooms, dirty bedding and unattended bathroom maintenance. Complaints about the cleanliness of specific areas, like corridors and courtyards and the need for a thorough deep clean were common.
In summary, while many guests found Fountains Hotel by Neighbourgood to be clean and presentable, considerable feedback suggests that the hotel has room for improvement in maintaining consistent cleanliness standards throughout its property.
Staff
Guest reviews of Fountains Hotel by Neighbourgood consistently praise the friendliness and helpfulness of the staff, particularly highlighting the reception team. Many guests describe the staff as professional, welcoming and always ready to assist with a smile. Special mentions frequently go to particular staff members like Mr. D and Yolanda for their exceptional service. The attentiveness and warmth provided by the staff significantly enhanced overall guest experiences with several guests noting that the staff made their stay memorable.
The reception staff repeatedly receive commendation for their prompt and efficient service. Additionally, both the housekeeping and restaurant teams are appreciated for their friendliness and willingness to go the extra mile. Some guests reported making friends with hotel personnel due to their amiable nature.
Despite the overwhelmingly positive feedback, a few criticisms surfaced about certain staff members, particularly some receptionists and managers who were perceived as rude or unhelpful. However, these comments were in the minority and did not substantially detract from the general positive sentiment about the hotel's workforce.
In summary, Fountains Hotel by Neighbourgood boasts a team that is generally described as a highlight of the guest experience, noted for their courtesy, efficiency and willingness to assist at every turn.
Wi-Fi
Guests of the Fountains Hotel by Neighbourgood have mixed experiences regarding the WiFi service. On the positive side, many highlighted that the WiFi was great with some guests describing it as fast, excellent and even surpassing their expectations. Phrases such as "free WiFi was better than expected" and "WiFi in the room was good, no complaints" indicate that at least some areas of the hotel offer reliable internet connectivity.
However, several reviews point to significant issues with the hotel's WiFi. Terms like intermittent, slow and non-existent were used with one guest even noting the inability to open emails due to poor internet service. The signal in the rooms seems to be a particular problem, as multiple reviewers mentioned very poor or non-existent connectivity in their individual accommodations. Issues such as "wifi doesn't work in rooms at all" and "only one room had connection" further reflect inconsistent service throughout the hotel.
While the lobby appears to offer a good and strong WiFi signal, the overall service leaves room for improvement, especially concerning room coverage and stability. Guests seeking reliable WiFi for work or streaming services may need to consider these mixed reviews when planning their stay at the Fountains Hotel by Neighbourgood.
Pool
The pool at Fountains Hotel by Neighbourgood has garnered mixed feedback from guests. Many visitors describe the pool area as dirty and in need of maintenance with concerns such as leaves at the bottom and a lack of cleanliness being frequently mentioned. The size of the pool is also noted as small and some have pointed out that it feels too public due to its location on the ground floor near the main street. Additionally, guests have reported that the pool was not heated as advertised and that it closes relatively early, at 19h00. Despite these issues, there are positive remarks about the pool with a few guests noting that they loved the pool and found it useful. The outdoor area around the pool has also been described as lovely by some. However, the overall sentiment indicates that improvements and better maintenance are needed to enhance the guest experience.
Family
The Fountains Hotel by Neighbourgood offers a variety of family-friendly accommodations that cater well to those traveling with children. Many reviews highlight the spacious rooms and apartment structures, which provide ample space for kids to move around and play. The family-centric amenities are a significant plus, making the hotel suitable for extended stays with children. Guests noted that the hotel's buffet and the friendliness of the staff contribute to a welcoming atmosphere, ensuring that family members, young and old, feel at home.
Despite the positive feedback, some issues have been reported concerning the availability and condition of baby cots, leading to inconvenience for families with infants. However, the hotel's generally accommodating environment and super-friendly staff seem to compensate for such drawbacks.
Families planning longer vacations might find this hotel a good fit, especially if they seek ample space and a welcoming environment. The hotel's setup is conducive to creating lasting memories and it shows potential for repeat visits, as some guests mentioned plans to return.
Nightlife
Fountains Hotel by Neighbourgood is strategically situated for those looking to experience Cape Town's vibrant nightlife, being within walking distance to the renowned Long Street. This bustling area is filled with bars, restaurants and other night activities, providing ample opportunities for a lively evening out. Green Market Square is also nearby, adding to the local attractions. However, guests should be cautious when venturing out at night as the immediate area around the hotel has been described as not very safe with reports of street fights, homeless individuals and visible drug use. The neighborhood is generally quiet with no significant nightlife right at the hotel's doorstep, but its proximity to Long Street makes it a suitable base for those keen to explore the city's nightlife, provided they remain aware of their surroundings. The city life is lively but can also get loud with ongoing parties, so it's best suited for travelers prepared for a bit of urban rowdiness.
4 Star
Fountains Hotel by Neighbourgood presents itself as a four-star establishment and is conveniently located, though its overall experience has received mixed reviews. On the positive side, the hotel is noted for its very spacious rooms, a clean and tidy environment and a delightful breakfast experience with commendable seafood options. Guests frequently highlight the friendliness of the staff and excellent service that sometimes reached five-star quality, contributing significantly to a pleasant stay and making it a good value for the price paid.
However, many reviews indicate that the hotel does not consistently live up to its advertised four-star status. Guests expressed dissatisfaction with the building's condition, amenities and overall quality, which they found to be below four-star standards. Communication and customer treatment also fell short of expectations for a four-star hotel. Consequently, some guests felt misled by the hotel's advertisement and left generally disappointed with the service levels and room standards. While the friendly staff enhanced the experience for some, the hotel's amenities and overall execution need significant improvement to meet the four-star criteria it promises.
Business
The Fountains Hotel by Neighbourgood is well-regarded for its suitability for business travelers. Guests consistently highlight its central location, particularly its proximity to the ICC and nearby shops, making it ideal for business trips. The availability of a paid airport shuttle bus adds to the convenience, although some guests noted that this service was not always available upon arrival.
While the hotel excels in its location and accessibility, there are some areas that require attention. Issues such as malfunctioning room cards and the lack of a clearly functioning business center were noted. Additionally, the absence of free parking and slow service during night shifts may be areas of concern for business travelers requiring efficiency.
Despite these drawbacks, the hotel remains a favorable option for quick one-night business stays due to its strategic position close to essential routes. Overall, it suits the needs of business travelers looking for convenience and proximity to key locations.
Accessible
Fountains Hotel boasts a prime location perfect for holidaymakers, situated conveniently in downtown Cape Town. It's close to the convention center and offers easy access to city tours and good public transportation nearby. Guests highlight the hotel's easily accessible rooms and overall city center accessibility. The beautiful surroundings and welcoming staff make it a home away from home for many visitors, despite minor accessibility issues such as the small gate in the parking lot.
Outdoor Pool
The outdoor pool at Fountains Hotel by Neighbourgood offers a warm and inviting experience in a nicely designed area suitable for a relaxing swim. Located conveniently on the ground floor near the dining area, it provides a practical option for guests looking to take a dip. However, the pool's small size limits its usability and the lack of space for loungers may be a drawback for those looking to lounge by the water. There are some accessibility issues and its location next to the main street makes it quite public. Additionally, occasions of leaves at the bottom and reports of the pool not working have been noted.
FAQ
Yes, Fountains Hotel by Neighbourgood has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Fountains Hotel by Neighbourgood.
No, Fountains Hotel by Neighbourgood doesn't allow dogs.
Yes, parking facilities are available at Fountains Hotel by Neighbourgood.
No, Fountains Hotel by Neighbourgood doesn't have a gym.
