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Queen Victoria Hotel by NEWMARK

Cape Town , Portswood Close, Portswood Ridge, V&a Waterfront (Show on Map)

9.0

Excellent

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Summary of reviewsThe Queen Victoria Hotel by NEWMARK is a luxurious and modern 5-star hotel located in the heart of the V&A Waterfront in Cape Town. Guests consistently praise the hotel's superb central location, friendly and helpful staff and stunning views of the Waterfront. The breakfast options are described as phenomenal and delicious, while the dinner receives mixed reviews. The rooms are spacious, beautifully decorated and always kept clean, although some guests noted that some rooms were tatty. The hotel maintains very high standards of cleanliness and the staff is exceptional, providing top-class service that will make your stay unforgettable. The outdoor pool area is lovely, although guests wished for better control and more facilities. Overall, the Queen Victoria Hotel by NEWMARK is a truly exceptional and luxurious hotel experience that will exceed your expectations.
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Hotel with Swimming Pool

The pool is situated at the sister property, Dock House Boutique Hotel, which is opposite the Queen Victoria Hotel.

Heated Pool Outdoor Pool

Location of the pool: Outdoor pool, The pool is situated at the sister property, Dock House Boutique Hotel, which is opposite the Queen Victoria Hotel

Is it a pool of special type?

Heated pool

Pool surface size: 4 m²

Boutique-style Hotel

Luxury Hotel

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Outdoor Pool

Hotel with Heated Pool

Information provided by the hotelSituated in the heart of Cape Town, the Queen Victoria Hotel welcomes guests to experience the very essence of distinguished luxury, where classic elegance meets contemporary design. Its prime location in a quiet, historic precinct near to the V&A Waterfront allows for a serene city escape as well as convenient access to a range of outstanding amenities. The hotel’s regal ambience is felt throughout the property, from its triple-volume foyer with a dramatic spiral staircase and glass lift, crystal chandeliers and marble finishes, to its spacious rooms and breathtaking suites. This grandeur, along with fine touches, expected of five-star properties, and hospitable service have earned the Queen Victoria – also referred to as the QV – recognition as one of the top 25 luxury hotels in South Africa. As its name suggests, this hotel truly is fit for royalty.

Room Types

Deluxe Double or Twin Room This spacious room is elegantly decorated with contemporary furniture. Each of the air-conditioned rooms has a flat-screen satellite TV, a seating area, and a minibar.

Premium Double or Twin Room with Mountain View Large, modern bedroom with a separate seating area.

Executive Suite This suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This suite is air-conditioned and features a seating area with a flat-screen TV, a minibar, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit offers 2 beds.

Junior Suite with Mountain View This spacious suite is comprised of 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The suite offers air conditioning, a minibar, a tea and coffee maker, a wardrobe and a flat-screen TV. The unit offers 1 bed.

Presidential Suite with Mountain View This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. This suite features air conditioning, an electric kettle and a flat-screen TV. The unit offers 1 bed.

About Queen Victoria Hotel by NEWMARK

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Guest Reviews

9.0

Excellent

Location

The Queen Victoria Hotel by NEWMARK has a prime location at the heart of the V&A Waterfront, providing guests with easy access to the area's numerous restaurants, bars and tours. Reviews consistently praise the hotel's superb, tremendous and fantastic central location, which is just steps away from the Waterfront and all its amenities. The staff receive high marks for being friendly and helpful, making guests' stays even more enjoyable. The hotel itself is modern, posh and situated in a quiet, safe environment, offering stunning views of the Waterfront. Whether you're looking to explore the mall, dine out, or simply soak up the atmosphere of Cape Town, the Queen Victoria Hotel is perfectly located for all of your needs.

Breakfast

Guests at the Queen Victoria Hotel by NEWMARK rave about the breakfast options, which include a continental buffet and hot selections cooked to order. Many describe the breakfast as "phenomenal" or "delicious," with big portions and great quality. Some reviews suggest taking advantage of the nearby sister hotel, the Victoria and Alfred, for breakfast as well. The atmosphere of the restaurant is also praised with views of Table Mountain and patio seating available. However, a few guests were disappointed with the limited breakfast menu, possibly due to COVID-19 restrictions. Overall, the breakfast at the Queen Victoria Hotel receives high praise from satisfied guests.

Dinner

The dinner at Queen Victoria Hotel by NEWMARK has received mixed reviews from guests. While some guests described it as great and excellent, others found it disappointing and ordinary. The pricing of the menu for dinner was a little expensive, but the food was delicious. The restaurant was accommodating and the chef was happy to create vegetarian dishes that were not on the menu. However, some guests were unhappy with the lack of provision for Christmas lunch or dinner on-site and were referred to other restaurants with one guest describing their Christmas brunch at Ginja Restaurant as awful. The breakfasts were described as average, but the cakes were delicious. Unfortunately, the sandwiches provided for light lunches were dry and not cooked/toasted properly. Overall, while some guests enjoyed the food, others were left hugely disappointed with the food situation.

Rooms

The Queen Victoria Hotel by NEWMARK offers guests delightful, spacious and comfortable rooms, some of which even feel more like suites. The rooms are beautifully decorated, modern and always kept neat and clean. Bathrooms are spacious and offer guests various amenities, including dual sinks and large modern showers. Despite a few delays in room readiness, the hotel is located in a central and easily accessible area with incredible views of the V&A Waterfront and Table Mountain. Some rooms may have limited natural light, but the serene environment and lovely large comfy beds with super soft, crisp white bed linens more than make up for it. Overall, the hotel provides luxury accommodation and beautifully appointed large rooms. However, some guests did note that some rooms were tatty and the finishes did not quite reach the expected 5-star standard.

Cleanliness

If you're looking for a clean and comfortable stay in Cape Town, the Queen Victoria Hotel by NEWMARK comes highly recommended by guests. The beautiful and modern rooms are spotless clean and offer plenty of space for guests. The hotel is centrally located, easily accessible and consistently clean and fresh. While some guests reported housekeeping could be hit and miss, overall, the hotel maintains very high standards of cleanliness. Unfortunately, a few guests encountered dead flies in the bathroom or stains on the sheets, but for the most part, the hotel is very clean with attention to detail. The bathrooms could use some extra care, but the facilities are generally well-maintained. In short, the Queen Victoria Hotel is a great choice for those looking for a beautiful and clean stay in Cape Town.

Staff

The Queen Victoria Hotel by NEWMARK boasts exceptional service from its amazing staff, who go above and beyond to make guests feel comfortable and welcome. The reception staff are particularly attentive to guests' every need and are always ready with a smile and a willingness to assist. Guests appreciate the staff's bubbly and helpful demeanor and their ability to remember personal preferences. From the doorman to the waiters, all staff members are excellent, friendly and professional. Many guests mention staff members by name and compliment them on their exceptional service. The staff makes guests feel loved, welcomed and wanted, ensuring that they have a memorable and enjoyable stay. The hotel's location, food and rooms are also praised, but it is the brilliant, superb and exceptional staff that stand out the most.

Pool

Queen Victoria Hotel by NEWMARK boasts a beautiful outdoor pool area that pleasantly surprised guests. While the pool is unheated, it provides a refreshing retreat on warm days, although guests noted it was weather-dependent when it came to warmth. Although limited by the size of the property plot, the outdoor facilities are adequate and offer lovely mountain views. The garden and pool are well-kept with guests appreciating the comfortable, cushioned sunbeds. However, guests did wish for better control of the pool area and more facilities, like showers. The pool area closes early, but early birds can enjoy a few hours of sunbathing. Overall, the hotel pool is described as lovely, wonderful and okay - perfect for a few hours of relaxation.

5 Star

The Queen Victoria Hotel by NEWMARK is a truly exceptional five-star property with top-class service and an unbeatable location in the beautiful and historic city of Cape Town. From the moment you arrive, you'll be impressed by the stylish and sophisticated atmosphere of this beautiful hotel, which occupies an iconic historic building. The staff are incredible, providing truly exceptional service that will make your stay unforgettable. The spa is five-star quality, offering a range of treatments that will leave you feeling relaxed and rejuvenated. While some guests were disappointed that the hotel didn't provide Christmas lunch or dinner, overall this is a truly exceptional hotel experience that will exceed your expectations.

Luxury

The Queen Victoria Hotel by NEWMARK is the perfect place to indulge in luxury while exploring Cape Town. This small and exclusive hotel offers a true 5-star experience with top-class service and a prime location in the V&A. From the moment you arrive, you'll be impressed by the spectacular artwork and swimming pool area that exudes elegance and beauty. The luxurious rooms and friendly staff are a perfect match for those seeking a modern and luxurious hotel experience. Despite being the first 5-star hotel for some guests, the Queen Victoria Hotel exceeded expectations, providing a perfect luxury stay. Even better, the hotel offers very good value for money, making it an excellent option for those looking to splurge on a five-star hotel. However, some guests expected better for a 5-star hotel, but overall, many consider the physical hotel as clearly 5-star worthy. Explore Cape Town in style with a stay at the beautiful Queen Victoria Hotel.

Yes, Queen Victoria Hotel by NEWMARK has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire

Yes, a spa is available at Queen Victoria Hotel by NEWMARK.

No, Queen Victoria Hotel by NEWMARK doesn't allow dogs.

Yes, parking facilities are available at Queen Victoria Hotel by NEWMARK.

Yes, Queen Victoria Hotel by NEWMARK has a gym.

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