The staff at the Grand Hotel Montabo received mostly positive comments from guests. Many reviewers appreciated the availability of the personnel and their friendly and welcoming attitude, especially mentioning kind receptionists and attentive dining staff. Some guests noted that the staff was understaffed, but made up for it with their dedication and efficiency. A few guests had negative experiences, mentioning impolite or incompetent employees or a lack of training. Overall, the staff received praise for their willingness to help and their good service with only a few complaints about slow service or unresponsiveness from some employees. The hotel's dining team was highlighted for their excellent service and efficiency by a number of guests. However, some guests felt that more could be done, especially in terms of proactivity and problem-solving. Despite the mixed feedback, many guests appreciated the effort of the staff to provide quality service amidst challenging circumstances, including the Covid pandemic and a curfew. Overall, guests had a pleasant stay and enjoyed the hotel's cleanliness and reasonable prices, despite some areas of improvement needed in the quality of service.
