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Summary of reviewsHotel Zlatý Chlum is highly regarded for its prime location in Jeseník, offering easy access to numerous hiking trails, beautiful mountain views and proximity to the train station and bus stop. This makes it an excellent base for nature lovers and sightseeing enthusiasts who appreciate the generally peaceful environment.
Guests are consistently impressed with the breakfast provided at the hotel. The buffet offers a diverse array of delicious pastries and varied food items that cater to everyone's tastes. Many reviews highlight the high quality and excellence of the morning meal, delivered in a clean and welcoming atmosphere.
The dinner service also earns commendations for its tasty and good-quality food with multiple dishes receiving praise for their deliciousness and ample portions. The restaurant's reasonable prices further enhance the dining experience, although there are mixed reviews about consistency.
Rooms at Hotel Zlatý Chlum are appreciated for their cleanliness, spaciousness and comfort. Even though some furnishings may seem old-fashioned and there can occasionally be minor maintenance issues, the overall experience is positive. Beautiful views over the mountains contribute to a warm, relaxing atmosphere.
The hotel's impeccable cleanliness stands out with guests noting the spotless conditions of rooms, bathrooms and common areas. The clean environment extends to outdoor spaces and facilities, providing a well-kept and inviting atmosphere.
Staff at Hotel Zlatý Chlum receive high marks for their friendly and helpful demeanor. Guests often cite positive interactions with various team members, including the kitchen and housekeeping staff, who ensure a welcoming and high-standard service environment.
The spa facilities, featuring excellent saunas and a relaxing atmosphere, are a delightful addition. Guests appreciate the access to the whirlpool and gym, which contribute to a more enjoyable stay.
Ample and complimentary parking directly at the hotel adds to the convenience, especially for those traveling by car. This feature is particularly appreciated by guests who value the accessibility and lack of additional fees.
Families find Hotel Zlatý Chlum to be a perfect getaway option, thanks to amenities like a children's play area and family-friendly services. The staff is noted for providing helpful advice on local hikes and trips, enhancing the family vacation experience.
Beds receive mixed reviews. While many find them comfortable, some guests experience issues with noise, firmness and mattress condition. The hotel’s three-star rating reflects its approach of providing comfortable, no-frills accommodations with clean and sufficient amenities, meeting the expectations of guests seeking a simpler stay.
Overall, Hotel Zlatý Chlum is a favored destination among travelers for its scenic location, quality breakfast and dinner, cleanliness, friendly staff and family-friendly environment, despite minor issues with room furnishings and bed quality. Show more
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Categories
Hotel with Spa
Family Friendly Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
3-Star Hotel
Room Types
Double or Twin RoomThis room features a private bathroom, a flat-screen TV and views of the mountains.
Triple RoomThis room features a private bathroom, a flat-screen TV and views of the mountains.
Quadruple RoomThis room features a private bathroom, a flat-screen TV and views of the mountains.
Deluxe Double RoomThe spacious double room provides a wardrobe, a dressing room, a terrace with mountain views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Guest Reviews
8.0
Very Good
Location
Hotel Zlatý Chlum boasts a prime location that appeals to hiking enthusiasts with proximity to numerous hiking trails and a generally peaceful environment. Nestled in the scenic town of Jeseník, the area surrounding the hotel offers abundant opportunities for trips and walks, making it an excellent base for sightseeing. The hotel sits conveniently near the train station and bus stop, providing easy accessibility for travelers. Guests can look forward to beautiful mountain views and an overall nice environment. Its central location enhances the experience, allowing for effortless exploration of Jeseníky and beyond. Despite occasional nighttime noise from passing cars, the positive aspects of its placement, such as being perfect for hiking tourism and cycling, stand out prominently.
Breakfast
Visitors to Hotel Zlatý Chlum consistently praise the breakfast offerings, highlighting the delicious and diverse options available. Guests appreciate the rich selection of goodies, noting that the buffet includes a wide array of fresh pastries and varied food items, ensuring there's something for everyone. The breakfast is often described as excellent, extraordinary and on a high level with many reviews mentioning its sufficiency and ability to meet expectations.
The atmosphere during breakfast is made even more pleasant by the clean and welcoming environment with a special mention of a nice and smiling bartender. While most reviews are overwhelmingly positive, indicating a satisfying and substantial meal even with minimal guests, a few guests did mention areas for improvement such as the occasional lack of refills and a preference for filtered coffee.
Overall, the breakfast experience at Hotel Zlatý Chlum is highly regarded by guests, who leave feeling content and well-fed, ready to explore the scenic surroundings and various tourist spots nearby.
Dinner
Guests at Hotel Zlatý Chlum have shared varied experiences about the dinner offerings at the on-site restaurant. Many appreciated the tasty and delicious food, frequently noting that the meals were of good quality. The restaurant's cuisine was often highlighted as being very good with some guests finding it to be absolutely divine and others expressing that both lunch and dinner were satisfying experiences.
Some reviewers fondly mentioned specific aspects like the tempting sweet and filling meals and the availability of a half-board dinner option that did not disappoint. Reasonable prices for the quality of food provided were another recurring positive point. Portions were described as generous, which added to the overall dining satisfaction.
However, opinions weren't unanimous; there were a few guests who found the dinner experience to be less than ideal, describing it as average or terrible. Yet, despite these mixed reviews, the higher quality dishes and the willingness of the service staff made a favorable impression on most guests.
Overall, Hotel Zlatý Chlum’s dinner service received a blend of commendations for its good, tasty and reasonably priced food with several exceptional mentions of deliciousness and quality.
Rooms
Hotel Zlatý Chlum offers travelers a delightful and reliable stay with their rooms receiving consistent praise for being clean, spacious and comfortable. Compliments highlight the simple yet sufficient accommodations that meet guests' expectations for a peaceful retreat. Many reviews emphasize the extraordinary cleanliness and the ample space in each room, allowing guests to feel at ease during their stay.
Despite some comments about the furniture being old and worn-out, the solid wooden pieces and standard furnishings are generally appreciated. A few reviews noted concerns like smaller room sizes and occasional maintenance issues such as clogged drains. However, these instances seem to be exceptions rather than the norm.
Guests frequently mention the beautiful views over the mountains and the warm, welcoming interiors which, coupled with functional amenities like TVs and well-maintained bathrooms, contribute to a comfortable experience. The hotel’s strategic location and the excellent cuisine further enhance the appeal, ensuring a pleasant stay for its visitors.
Beds
The beds at 'Hotel Zlatý Chlum' received mixed reviews from guests. While many found the beds comfortable, noting comfortable mattresses and super comfortable beds, there were frequent mentions of issues with the quality and condition of the bedding. Some guests appreciated the clean, large and luxurious beds, highlighting good mattresses and fully equipped beds, including specific mentions of queen and double beds.
However, several guests encountered problems with squeaky beds and creaking beds that disrupted their sleep. There were reports of hard mattresses with some describing them as too hard, while others found the mattresses to be very soft, leading to discomfort. The condition of the mattresses was another point of concern with mentions of worn-out, used or sagging mattresses that would benefit from replacement. Additionally, some guests found the pillows flat and the mattresses lower than expected.
In summary, while 'Hotel Zlatý Chlum' offers a range of bed types and many guests enjoyed comfortable sleeps, the experience varied widely with some guests facing challenges with noise, mattress firmness and overall bed quality.
Cleanliness
Hotel Zlatý Chlum stands out for its remarkable cleanliness, garnering praise for being absolutely clean throughout the property. Guest reviews highlight the immaculate standards maintained in every aspect, from neat and tidy rooms to super clean bathrooms and spotless corridors. The resort itself is described as clean both inside and out with particular mention of clean surroundings, facilities and even dishes. Visitors appreciate the spacious and warm rooms and they find the clean playground and overall environment to be well-kept and inviting. The hotel's atmosphere is complemented by a rich breakfast and accommodating service, making it a great place to stay that offers great value and superb hygiene.
Staff
Hotel Zlatý Chlum receives consistent praise for its exceptional staff, who are frequently described as friendly, helpful and accommodating. Guests often note the pleasant demeanor of the employees, highlighting positive interactions with various staff members, including the manager, housekeepers and waitstaff. The team’s friendliness shines through with numerous mentions of smiling and polite service, contributing to an inviting atmosphere.
The hotel's services extend beyond just warm welcomes. The kitchen staff, in particular, are commended for delivering high-quality food with breakfast being a standout feature. Guests appreciate the excellent hot and cold breakfast options, which include delicious coffee and fresh pastries. The variety and quality of food available at the hotel's restaurant are frequently highlighted as an added bonus to the overall experience.
Cleanliness is another aspect where Hotel Zlatý Chlum excels. Multiple reviews emphasize the clean and spacious rooms, which are described as nicely and comfortably furnished. The housekeeping staff are noted for their thoroughness and helpful nature, ensuring that the hotel maintains high standards of cleanliness throughout.
Located in a convenient area, the hotel offers a great base for exploring the surroundings. Guests enjoy reasonable prices and the on-site amenities, making it a worthwhile stay. Despite being in an older building, the pleasant and well-maintained environment leads many to highly recommend the hotel.
Although there were occasional mentions of noise disturbances and minor issues, the overall sentiment remains overwhelmingly positive with guests satisfied by the excellent service, friendly atmosphere and overall quality of their stay.
Spa
Hotel Zlatý Chlum’s spa receives favorable feedback, particularly for its excellent and very good sauna facilities. Guests commend the large, well-functioning saunas, often highlighting the relaxed atmosphere they create. Despite occasional mentions of a time limit, the availability of the sauna is appreciated with some noting it is offered at a good price. The spa is described as new and generally excellent. Guests also enjoy unlimited access to the whirlpool and gym, further enhancing the spa experience. Fresh pastries add a delightful touch to the overall ambiance.
Parking
Hotel Zlatý Chlum offers a great advantage with its expansive and complimentary parking options. Guests can enjoy a large parking area with numerous spaces available directly at the hotel. The parking lot not only provides ample room for vehicles but also ensures convenience with its proximity and accessibility. There is no need to worry about additional fees, as parking is available free of charge. The hotel location adds to the overall convenience, making it a highly favorable choice for those traveling by car.
Family
Hotel Zlatý Chlum is highly praised for being an ideal destination for families with children. Guests frequently mention the abundance of kids at the hotel, which contributes to a lively and family-friendly atmosphere. The presence of a children's play area is particularly appreciated, making it a good choice for families who wish to keep their little ones entertained. The rooms, especially the family room, are noted to be suitable and acceptable for guests traveling with children and even pets. Furthermore, the hotel staff, including an amazing lady in the restaurant, provided helpful advice on hikes and trips, enhancing the overall family vacation experience. All these factors collectively make Hotel Zlatý Chlum a perfectly fine option for a family getaway.
3 Star
Hotel Zlatý Chlum with its three-star rating, offers a comfortable stay without the need for luxuries. Although the equipment and facilities may appear quite worn-out and reflect a relatively older building, guests understand this aligns with the hotel's three-star standard. The quality of amenities might be slightly below average, but for those who appreciate a simpler accommodation experience, Hotel Zlatý Chlum meets expectations.
No, Hotel Zlatý Chlum doesn't have any pool.
Yes, a spa is available at Hotel Zlatý Chlum.
Yes, Hotel Zlatý Chlum welcomes dogs.
Yes, parking facilities are available at Hotel Zlatý Chlum.