Charlotte, 9233 Kings Parade Boulevard 35.13663,-80.931764(Show on Map)
8.8
Excellent
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesMon, 29 Jun - Tue, 30 Jun29 Jun - 30 Jun
1 Room2 Guests
Info
Summary of reviews
Tru By Hilton Charlotte Ayrsley receives generally positive reviews, particularly for its strategic location, cleanliness, staff and certain aspects of its facilities. Positioned in a peaceful yet bustling neighborhood, the hotel affords guests easy access to a wide array of restaurants, shops and entertainment options. The safe and walkable area is ideal for relaxed evenings and the hotel's modern design and friendly, efficient staff significantly enhance the staying experience. Its central location also makes it a convenient midpoint for trips to nearby cities.
Breakfast at the hotel is a mixed experience with mostly favorable comments. Guests find the breakfast very good with a decent variety that includes popular choices like pancakes and grits. The breakfast bar is consistently replenished and fresh with quality coffee available. However, some guests felt that the breakfast lacked variety and quality, noting the absence of hot foods and standard fare.
The rooms at Tru By Hilton Charlotte Ayrsley are frequently praised for their cleanliness and comfort. The beautifully decorated and spacious rooms, along with the very comfortable beds, contribute to a satisfying stay. Nonetheless, some guests found the room size cramped for extended stays and noted the lack of amenities like a microwave and in-room coffee. Occasional lapses in cleaning during the stay were also mentioned.
Cleanliness is a standout feature with the hotel noted for its overall spotless condition and inviting atmosphere. The modern and vibrant decor adds to the appeal, ensuring a pleasurable stay for most guests despite isolated issues with room maintenance.
The staff at the hotel consistently receive commendations for their friendliness and helpfulness. Guests appreciate the accommodating and polite nature of the front desk personnel, which ensures a welcoming and positive experience. Although there were a few mentions of delays and occasional rudeness, the overwhelming sentiment underscores the staff's dedication to guest comfort.
Finally, while bed comfort receives high marks from many guests, praising the softness and pleasant sleeping experience, there are criticisms regarding the firmness of the mattresses and the quality of the pillows. Some found the beds too hard and the pillows inadequate in support.
Overall, Tru By Hilton Charlotte Ayrsley provides a comfortable and enjoyable stay, bolstered by its prime location, friendly staff and clean environment with minor areas for improvement in breakfast variety and bed comfort.
Categories
Sustainability Journey
Tru By Hilton hotels incorporate various features aimed at reducing environmental impact as part of the Hilton brand.
Parking
This hotel provides free private parking and mentions open parking around the hotel, ensuring easy access and no additional cost for guests.
Dog Friendly
Business
Accessible
Gym
3 Star
Room Types
King RoomThis double room features air conditioning, heating and a TV with cable channels. The unit offers 1 bed.
King Room - Hearing AccessThis double room has air conditioning, heating and a TV with cable channels. The unit has 1 bed.
Queen Room with Two Queen BedsThis quadruple room has air conditioning, heating and a TV with cable channels. The unit has 2 beds.
Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access/Non-SmokingThis quadruple room has air conditioning, heating and a TV with cable channels. The unit has 2 beds.
Queen Room with Two Queen Beds - Hearing AccessThis quadruple room features air conditioning, heating and a TV with cable channels. The unit offers 2 beds.
Guest Reviews
8.8
Excellent
Review Summaries
Location
Nestled in a lovely and peaceful area, Tru By Hilton Charlotte Ayrsley is praised for its prime location. Conveniently situated near a range of restaurants, shops and a movie theater, it offers easy access to everything guests might need. With its close proximity to grocery stores and a variety of dining options, visitors find it easy to explore and enjoy the local scene. The hotel's modern design and clean rooms also contribute to its appeal.
Guests feel safe in this bustling yet serene neighborhood, perfect for quiet evenings at bars or enjoying a stroll in the walkable area. The friendly and efficient staff, along with swift check-in procedures, add to the overall positive experience. The convenient location makes it a great midpoint for trips to surrounding cities, ensuring guests can effortlessly break up their day with fun excursions.
Tru By Hilton Charlotte Ayrsley stands out not only for being in a great area but also for the thoughtful touches within the property itself. From delightful décor to recreational amenities like a pool table, every aspect of the stay is designed to enhance comfort and satisfaction.
Breakfast
Tru By Hilton Charlotte Ayrsley's breakfast offerings present a mixed experience based on guest reviews. Positive remarks highlight the breakfast as very good, awesome, wonderful and even marvelous. Some guests appreciated the breakfast enough to get up early, praising the complimentary spread for having everything an average breakfast lover could want. The breakfast bar is noted for staying full and fresh with specific accolades for dishes like pancakes and grits. The coffee available in the entryway also garnered praise for its quality. However, some guests expressed dissatisfaction, pointing out the limited variety, lack of hot foods and lower quality of products. There were mentions of the breakfast being standard but it could benefit from more options and better quality. Despite a few critical comments, general sentiments reflect a decent, enjoyable breakfast experience that aligns with the expectations for this type of hotel.
Rooms
The rooms at Tru By Hilton Charlotte Ayrsley are described as clean and comfortable with exceptionally clean conditions. Guests found the beds to be very comfortable and appreciated the beautiful and spacious rooms, though some remarked that the room size felt compact and cramped, especially for longer stays. While the bathroom lighting received positive remarks, the absence of a microwave and common necessities like coffee was noted. Despite the general cleanliness, there were mentions of rooms not being cleaned during some stays.
Beds
Guests at Tru By Hilton Charlotte Ayrsley have shared varied opinions about the beds with a majority leaning towards a positive experience. Numerous reviews praise the beds for being very comfortable, providing a pleasant sleeping experience. Some guests specifically highlight the comfort of the king-size beds with one review even describing the bed as the softest bed ever.
However, some guests have also noted issues with the bedding and pillows. A few found the mattresses too hard and uncomfortable, causing discomfort and even back pain after multiple nights. Others have mentioned that the pillows lacked firmness, were tiny, lumpy and offered inadequate support for the neck.
Overall, while many guests enjoy the comfort of the beds, there are a few areas for improvement, particularly regarding the firmness of the mattresses and the quality of the pillows.
Cleanliness
Tru By Hilton Charlotte Ayrsley stands out for its exceptional cleanliness. Guests frequently highlight the overall cleanliness of both the rooms and the entire building, noting the modern and inviting atmosphere. The hotel is described as very clean, modern and comfortable with staff who enhance the positive experience. While a few guests pointed out isolated issues with room maintenance, the general consensus emphasizes a high standard of cleanliness throughout the property. The vibrant and colorful decor adds to the appeal, making it a fun and enjoyable stay for visitors.
Staff
Visitors to Tru By Hilton Charlotte Ayrsley consistently commend the hotel staff for their friendliness and helpfulness. Guests repeatedly describe the front desk personnel, including individuals like Kesha, as particularly pleasant and accommodating. Many highlighted the exceptional mannerisms and genuine kindness of the team. The reception staff, described as down-to-earth and polite, left a positive impression on travelers with their accommodating nature, especially during the check-in process.
The hotel's atmosphere is noted as welcoming, contributing to a pleasant stay for guests. While most of the comments highlight positive interactions, a few mentioned delays in service and occasional rudeness from certain staff members. Overall, the overwhelming sentiment from guests is that the staff at Tru By Hilton Charlotte Ayrsley are friendly, well-mannered and go above and beyond to ensure a comfortable stay.
FAQ
No, Tru By Hilton Charlotte Ayrsley doesn't have any pool.
No, a spa isn't available at Tru By Hilton Charlotte Ayrsley.
Yes, Tru By Hilton Charlotte Ayrsley welcomes dogs.
Yes, parking facilities are available at Tru By Hilton Charlotte Ayrsley.
