Sleep Inn & Suites Buffalo Airport

Cheektowaga , , 100 Holtz Drive (Show on Map)
7.6
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Sleep Inn & Suites Buffalo Airport is widely appreciated for its convenient location, particularly by travelers using the nearby Buffalo Airport. The proximity to the airport, the availability of a shuttle service and easy access to local shopping centers and restaurants make it a highly practical choice for short stays and those visiting nearby attractions like Niagara Falls. Despite being close to the airport, the hotel maintains a surprisingly quiet environment, ensuring a restful night's sleep.

Guests frequently commend the hotel's breakfast offerings, which include hot food options and a good variety of items. Many appreciate that breakfast is included in the room price with the breakfast staff receiving positive remarks for their kindness and courteous service.

The rooms are generally described as spacious, clean and comfortable, featuring practical amenities like microwaves and large bathrooms. Guests value the comfortable beds and the overall cleanliness, highlighting the diligent housekeeping staff.

The staff at the Sleep Inn & Suites Buffalo Airport consistently receives high praise across various departments. Front desk personnel are noted for being exceptionally helpful and efficient, contributing to a welcoming and accommodating atmosphere. Similarly, the shuttle service staff is commended for their reliability and friendly demeanor.

While the hotel offers practical amenities such as free WiFi, the internet service is reported to be weak and intermittent with some guests struggling to connect at all. The spa facilities receive mixed reviews with some enjoying the jacuzzi and spa room when operational, but many facing issues with non-functioning amenities. The gym also experiences mixed feedback with some equipment being in disrepair and limited availability of services.

Parking is generally considered convenient and affordable with most guests benefiting from ample spaces and a reliable shuttle service to the airport and Amtrak station. However, the parking lot can become crowded, occasionally requiring offsite parking.

In summary, the Sleep Inn & Suites Buffalo Airport offers a balance of comfort and convenience, particularly for airport travelers and business guests. Although there are areas for improvement, particularly with WiFi and some amenities, the hotel's overall value and the positive demeanor of the staff make it a recommended choice for a hassle-free stay near the Buffalo Airport.
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Categories
Hotel with Rooms With Jacuzzi / Hot-tub

Hotel near Golf Courses
Where is the golf course located? Outside the premises. Exact distance: 1m
Number of holes? 18
Who designed the course? Dr. Michael Hurdzan
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Hotel for Honeymoon

Hotel with Spa

Business Hotel

Hotel with Parking

Cheap Hotel

Accessible Hotel

Hotel with Gym

3-Star Hotel

Room Types
King Room - Non-Smoking The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room offers a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Double Room with Two Double Beds - Non-Smoking The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room features a wardrobe, a safe deposit box, a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 2 beds.

King Suite - Non-Smoking The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as a sofa. The unit offers 1 bed.

Queen Room - Non-Smoking - Accessible - Tub Only The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The double room features a wardrobe, a safe deposit box, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 1 bed.

Double Room with Two Double Beds - Non-Smoking - Accessible The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.

Suite with Two Double Beds - Non-Smoking with Sofabed The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as a sofa. The unit offers 3 beds.

King Suite with Spa Bath This suite's special feature is the hot tub. The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a bath. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, as well as a safe deposit box. The unit offers 1 bed.

Suite with Two Double Beds - Accessible/Non-Smoking

Queen Room - Accessible/Nonsmoking The unit offers 1 bed.

Guest Reviews
7.6
Good
Location
The Sleep Inn & Suites Buffalo Airport enjoys an enviable location for travelers, especially those taking late arrivals or early departures. Most guests appreciate its proximity to the Buffalo Airport, as it is situated just minutes away, making it an excellent option for quick and hassle-free transit. The availability of a convenient shuttle service further enhances its appeal for airport travelers.

Guests consistently highlight the convenience and ease of access to shopping centers and restaurants nearby. Despite its closeness to the airport, the hotel is surprisingly quiet, ensuring a restful stay. The location is not only ideal for those flying in or out but also serves as a practical base for visiting Niagara Falls, which is just a short drive away.

Additionally, the area around the hotel is described as safe and easily accessible, adding to the overall positive experience. Some guests noted that while the surroundings might seem a bit rundown, the central location and excellent amenities provided within the hotel more than make up for it.

Overall, the Sleep Inn & Suites Buffalo Airport offers a perfect balance of convenience and comfort, making it a popular choice for travelers needing a stopover near the airport or those planning visits to nearby attractions.

Breakfast
The breakfast at Sleep Inn & Suites Buffalo Airport has generally received favorable feedback from its guests. Most reviewers appreciated the variety and quality of the offerings, often describing the breakfast as good, great or even excellent. Many mention that the breakfast included hot food options and had a decent selection to choose from with some specifically noting the ample and plentiful nature of the buffet. The breakfast was also commonly praised for being included in the room price.

Guests who valued a substantial start to their day highlighted that the breakfast exceeded expectations with a mix of sweet and savory options available. The timing from 6-9am was convenient for many. The breakfast staff received positive remarks for their kindness and courteous service, contributing to the overall pleasant breakfast experience.

However, some reviews pointed out occasional inconsistencies, such as limited options, repetitive menus and issues with the availability of items. A few guests were disappointed by the lack of hot food at times or found the breakfast to be not up to their standards. Despite these few negatives, the consensus suggests that the breakfast at Sleep Inn & Suites Buffalo Airport is more than adequate and a positive aspect of the stay for most guests.

Rooms
The rooms at Sleep Inn & Suites Buffalo Airport receive mixed reviews but lean towards generally positive feedback. They are frequently described as spacious, clean and comfortable, often garnering praise for their size and cleanliness. Guests appreciate the comfortable beds and large showers and many find the rooms to be an excellent value. The rooms also come with practical amenities like microwaves and good-sized bathrooms.

However, some reviews highlight areas for improvement. There are mentions of small and outdated bathrooms, doors that don’t function properly and occasional reports of unpleasant odors, mold and stains. Some guests point out the need for updates and deeper cleaning with specific complaints about old carpets, paint chipping and substandard bedding.

Overall, while the rooms get high marks for comfort and spaciousness, there's a consensus that a refresh and some maintenance work could elevate the guest experience further.

Beds
The beds at Sleep Inn & Suites Buffalo Airport receive mixed reviews from guests. Many guests found the beds to be very comfortable with some describing them as soft, pleasant and cozy. There are instances where beds and pillows are highlighted for their commendable comfort with clean bedding adding to the positive experience. A notable number of guests enjoyed superb value for money, appreciating the comfortable and clean beds.

However, several guests reported discomfort with the beds, noting that some mattresses felt too soft, worn out or in need of updating. There were also remarks about beds being small and inconsistent in firmness with some beds being considered too hard or lumpy. Issues with dirty bedsheets and a noisy, creaky mattress were mentioned as well. Pillows received mixed feedback with some guests finding them too bulky or flat.

Overall, while many guests had a comfortable sleeping experience, others felt the need for improvements in bed quality and cleanliness.

Cleanliness
Sleep Inn & Suites Buffalo Airport has received mixed reviews regarding its cleanliness. The hotel is generally perceived as clean with many guests appreciating the tidy and comfortable rooms. There is a consistent theme of satisfaction with the cleanliness of rooms and bathrooms, which are frequently described as very clean, well-maintained and modern. Guests also highlighted the cleanliness of public areas and took note of the pleasant demeanor of the housekeeping staff, who were praised for their diligence.

However, there are significant issues reported by a considerable number of guests. Complaints ranged from the more severe, such as bloodstains on curtains and feces on walls, to less alarming but still concerning issues like dirty carpets, musty smells and poor vacuuming. Some guests reported specific problems with the lobby and hallway cleanliness with dirty carpets, trash near closets and an unpleasant odor being common points of critique.

Despite the positive comments about clean rooms and friendly staff, the numerous negative reports indicate a strong need for better overall cleanliness, especially in terms of routine maintenance and more thorough cleaning practices. The hotel can benefit from addressing these serious cleanliness issues to improve the overall guest experience.

Staff
The staff at Sleep Inn & Suites Buffalo Airport largely receives high praise for their friendliness and professionalism, contributing significantly to positive guest experiences. The front desk team is particularly noted for being exceptionally helpful, efficient and courteous. Many reviews highlight that the staff, across various roles including housekeeping and breakfast service, consistently go above and beyond to accommodate guests' needs. Warm, welcoming and attentive service seems to be a common thread with numerous mentions of the staff's willingness to assist and provide helpful information.

Guests frequently commend specific interactions, mentioning the kindness and efficiency of individuals like shuttle drivers and receptionists. Instances of staff making extra efforts to ensure a pleasant stay, such as organizing dinners or facilitating early check-ins, are also appreciated.

However, there are occasional reports of less favorable experiences with some front desk personnel, describing them as rude or unhelpful. These instances appear to be in the minority compared to the overwhelmingly positive feedback regarding the team’s overall demeanor.

Overall, the staff at Sleep Inn & Suites Buffalo Airport is generally celebrated for their friendly and helpful nature, significantly enhancing the guest experience.

Wi-Fi
The WiFi experience at Sleep Inn & Suites Buffalo Airport has been notably disappointing with numerous guests reporting weak, slow and intermittent internet connections. Some reviewers even mentioned the complete absence of WiFi in their rooms, making it difficult to use the internet at all. The consistency and reliability of the WiFi have been consistently poor, impacting the overall convenience for many visitors.

Spa
The spa facilities at Sleep Inn & Suites Buffalo Airport have received mixed reviews. Several guests appreciated the comfort and relaxation of the jacuzzi tub and spoke well of the nice spa room, highlighting it as a value for money choice. However, there were numerous comments about the spa being non-operational, often due to it being out of order, closed or unavailable with some guests suggesting that this information should have been clearly stated online. Additionally, there were mentions of minimal spa options and closures attributed to COVID-19. Overall, while some found pleasure in the spa amenities available, many faced disappointments due to the lack of access or limited facilities.

Gym
The gym facilities at the Sleep Inn & Suites Buffalo Airport received mixed reviews from guests. Some appreciated the availability of a treadmill, which allowed them to maintain their exercise routines. However, there were several mentions of gym equipment being unavailable or in disrepair. Issues included a non-working TV facing the treadmill and gym services being sparse. Additionally, restrictions such as kids under 18 being unable to use the fitness equipment were noted. Overall, the fitness room could use some improvement and regular maintenance to meet guests' expectations.

Parking
The Sleep Inn & Suites Buffalo Airport offers convenient and affordable accommodations with a range of parking options for guests. The parking facilities include a fenced area and ample spaces, making it easy for travelers to leave their cars when heading out of town. However, there were mentions of the parking lot being crowded at times, which may necessitate offsite or overflow parking. Guests appreciated the free shuttle service to both the airport and Amtrak station, which was noted as being helpful, quick and reliable. Some reviews highlighted the presence of complimentary parking, though a few guests mentioned having to pay a nightly fee for parking. Despite these occasional fees, the convenience and efficiency of the shuttle service were consistently praised.

3 Star
Sleep Inn & Suites Buffalo Airport is a standard three-star hotel that provides good value for money, ideal for travelers seeking basic amenities without luxury. Guests often comment on the three-star decor and facilities, describing their experience as typical of a three-star rating. Many agree that the hotel offers standard features and services that are appropriate for its category.

Although the hotel generally receives positive remarks, there are areas that require attention. Some guests have noted that the bathroom facilities are outdated with chipped paint and old fixtures, while the hallways and dining areas would benefit from renovation. The lobby and carpets also need refreshing to improve overall cleanliness and ambiance.

Despite these issues, the hotel maintains a good balance between cost and comfort. Travelers appreciate the very good service and value, acknowledging that it meets expectations for a three-star hotel. If enhancements and regular maintenance are carried out, the hotel can continue providing satisfactory stays for its guests.

Rooms with Jacuzzi / Hot-Tub
Guests staying at the Sleep Inn & Suites Buffalo Airport have mixed feelings about the in-room jacuzzis and hot tubs. Many appreciate the spa tubs as a nice bonus to their stay with some enjoying the hot tub in their room, particularly when the jets functioned properly. Reviews highlighted instances where the jacuzzi or spa tub was a pleasant addition to the accommodations. However, several guests encountered issues with functionality, indicating that the jacuzzis and hot tubs often had broken jets or issues with the water not working. There were also mentions of closures due to the COVID-19 pandemic, adding to the disappointment for those who expected these amenities to enhance their stay. Despite these concerns, the presence of a jacuzzi or hot tub in the room was generally considered an attractive feature.

Business
The Sleep Inn & Suites Buffalo Airport is recognized as an ideal choice for business travelers seeking value and convenience. The hotel is frequently praised for offering reasonable prices and a good value for money, making it an attractive option for business trips. Guests appreciate the spacious rooms and consider the hotel to offer a great rate for the quality of accommodation provided.

Business amenities and services are highlighted as satisfactory, catering well to the needs of professionals. The accommodation is frequently noted as suitable for short business trips with reviewers emphasizing its appropriateness for business purposes. The hotel maintains the standards typical of a business class hotel, providing an environment conducive to working.

Breakfast, which is included in the room price, receives positive remarks both for its quality and the variety of meals available. These elements contribute to making the Sleep Inn & Suites Buffalo Airport a practical and economic choice for business travelers.

Accessible
The Sleep Inn & Suites Buffalo Airport receives a mix of feedback regarding its accessibility for guests with disabilities. Positive remarks highlight the availability of wheelchair access and rooms specifically designed for accessibility. Seniors found the hotel generally easy to access and arrival information for differently-abled guests is noted as adequate. Guests were sometimes given accessible rooms at check-in, suggesting efforts to accommodate needs.

However, there are critical concerns as well. Some found specific accessibility features, such as handrails, to be in disrepair and noted that the toilet height was challenging for older individuals. The hotel's location and internal arrangement also presented issues for some with accessibility rooms located deep inside the hotel. Significant criticisms included a malfunctioning elevator and overall inadequate accessible facilities, indicating room for improvement in providing a fully accessible experience.


No, Sleep Inn & Suites Buffalo Airport doesn't have any pool.

Yes, a spa is available at Sleep Inn & Suites Buffalo Airport.

No, Sleep Inn & Suites Buffalo Airport doesn't allow dogs.

Yes, parking facilities are available at Sleep Inn & Suites Buffalo Airport.

Yes, Sleep Inn & Suites Buffalo Airport has a gym.

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