Holiday Inn Express Hotel & Suites Cherokee-Casino by IHG
Cherokee, 376 Painttown Road35.4687,-83.304616(Show on Map)
8.1
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesSun, 28 Jun - Mon, 29 Jun28 Jun - 29 Jun
1 Room2 Guests
Info
Summary of reviews
The Holiday Inn Express Hotel & Suites Cherokee-Casino by IHG, offers a strong, well-rounded experience for its guests, especially those visiting Harrah's Cherokee Casino. The hotel's location is a major highlight, praised for its convenience as it sits directly across the street from the casino, ensuring a short walk for patrons. This strategic placement is useful not only for gamblers but also for those engaging in various activities in the area, such as car shows or golfing, benefiting from easy access to the main road and surrounding destinations.
Guests generally enjoy the breakfast provided, often describing it as delicious, plentiful and offering a nice variety. The breakfast host's helpfulness and the clean, comfortable dining environment further enhance the morning meal experience. Though there are occasional mixed reviews pointing to limited choices and issues with food availability or quality, the breakfast service is mostly comparable to other motel offerings and adds positively to the overall stay.
The rooms receive mixed feedback; many guests find them spacious, clean and comfortable with good working amenities and favorable bed and pillow conditions. However, improvements are needed in certain areas of cleanliness and maintenance. Some guests experienced musty smells, maintenance issues and incomplete privacy from curtains. Yet, the rooms still manage to provide a satisfactory sleep environment for most, thanks to their modern feel and comfort.
Cleanliness across the hotel is noteworthy with the hotel maintaining high standards in most areas and receiving numerous positive remarks. Although there are isolated complaints about specific issues, such as worn tubs or occasional pest sightings, the general sentiment is that the hotel is clean and well-kept, providing a tidy and welcoming atmosphere.
The staff is frequently highlighted as one of the hotel's standout features. Guests consistently appreciate the friendliness, helpfulness and excellent service provided by the team, particularly the evening front desk clerks and breakfast attendants. Their friendly and accommodating nature significantly enhances the overall guest experience.
Overall, the Holiday Inn Express Hotel & Suites Cherokee-Casino delivers a satisfying and comfortable stay with an excellent location, commendable cleanliness and exceptional staff service, ensuring that most guests leave with positive impressions.
Categories
Family
This hotel offers a comfortable stay with amenities suited for families visiting the Cherokee area. Its proximity to the casino and other attractions makes it a convenient option for entertainment and exploration.
Accessible
While specific accessibility features are not detailed, Holiday Inn Express hotels generally offer accessible rooms and facilities. Further inquiry directly with the hotel is recommended to confirm specific needs.
Gym
This hotel offers a fitness center for guests to use. It provides a convenient option for those wanting to exercise during their stay, especially with its proximity to the casino.
Outdoor Pool
The hotel features an outdoor pool for guests to enjoy. The pool area provides a relaxing space for leisure, complementing the hotel's other amenities.
Honeymoon
Pool
Outdoor Pool
Business
Room Types
Standard RoomBed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.
King Suite with Sofa Bed - Non-SmokingThis suite features a flat-screen TV with cable channels. A refrigerator, coffee maker, and microwave are provided as well. A mini bar and wet bar are provided as well. Guests will enjoy the comfort of a furnished seating area with a sofa.
Standard King Room with Extra SpaceLocated at the corner of the building, this room features a flat-screen TV with cable channels. A refrigerator, coffee maker, and microwave are provided as well.
Standard King RoomThis room features a flat-screen TV with cable channels. A refrigerator, coffee maker, and microwave are provided as well.
Standard Queen Room with Two Queen BedsThis room features a flat-screen TV with cable channels. A refrigerator, coffee maker, and microwave are provided as well
Queen Suite with Two Queen Beds and Additional Living AreaThis room features a flat-screen TV with cable channels. A refrigerator, coffee maker, and microwave are provided as well. Guests will enjoy the comfort of a furnished seating area with a sofa.
Executive Queen Suite with Two Queen Beds - Non-SmokingThe suite features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath or a shower and a hairdryer. The suite offers a seating area, a sofa, a carpeted floor, heating and a TV. The unit has 2 beds.
Standard King Room with Roll-In Shower - Communications AccessThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. This double room features a carpeted floor, heating and a flat-screen TV. The unit offers 1 bed.
Queen Studio - Disability AccessThe studio features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath or a shower and a hairdryer. The unit has 2 beds.
King Room - Mobility Access/Hearing AccessibleThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath or a shower and a hairdryer. The unit offers 1 bed.
Guest Reviews
8.1
Very Good
Review Summaries
Location
Located directly across the street from Harrah's Cherokee Casino, the Holiday Inn Express Hotel & Suites Cherokee-Casino boasts a highly convenient spot for casino enthusiasts. Guests appreciate the ease of access, often noting that the walk to the casino is a mere five minutes. The hotel's placement is ideal not just for those looking to try their luck at the casino but also for individuals with various planned activities in the area. Its proximity to the main road ensures straightforward access to surrounding destinations, further enhancing the convenience of its location. The overall consensus is that the hotel's location is excellent, providing guests with the perfect base for their stay. Whether attending a nearby car show or exploring local golfing options, the location suits a variety of needs seamlessly.
Breakfast
The breakfast experience at Holiday Inn Express Hotel & Suites Cherokee-Casino by IHG, generally receives positive feedback from guests. Many reviews describe the breakfast as great, amazing, delicious and plentiful with some mentioning a nice variety and good quality of food. The breakfast buffet often stands out with guests appreciating the tasty selections and reasonable price.
Several reviewers highlighted the helpful and attentive breakfast host, as well as the clean and comfortable dining environment. The continental breakfast is also noted as enjoyable by visitors.
However, there are mixed opinions as well. Some guests felt that the breakfast could have been better, citing limited choices, lack of sweet options and repetitive menu items. There were occasional issues with food availability and quality, such as items not being warm, appearing old or running out entirely. A few guests also mentioned the timing of breakfast service starting too late and wished it extended to at least 10 AM.
Overall, while there are areas for improvement, most guests find the breakfast experience at this hotel satisfying and comparable to other motel breakfasts.
Rooms
The rooms at Holiday Inn Express Hotel & Suites Cherokee-Casino receive mixed feedback from guests. Many appreciated that the rooms were spacious, clean and welcoming with everything in good working condition. The pillows and beds were often highlighted as great features, contributing to the comfort of the stay. The room layout was also well-received, adding to the overall positive experience.
However, several guests noted that the cleanliness could be improved with some mentioning a musty or wet smell in their rooms. There were occasional maintenance issues, such as disconnected smoke alarms and room keys that initially didn't work. Some mentioned that the property could benefit from updates and fresh paint. The rooms were not cleaned daily, largely attributed to COVID-19 protocols.
Despite the comfort and modern feel of certain rooms, issues with damp carpets, uncomfortable mattresses and incomplete privacy from the curtains were recurring concerns. Nonetheless, when it came to the condition of rooms and amenities, many guests found their stays largely satisfactory.
Beds
The Holiday Inn Express Hotel & Suites Cherokee-Casino by IHG, has received generally positive feedback regarding its beds. Guests frequently praised the beds, describing them as very comfortable, comfy and clean. Many highlighted the beds' comfort, noting that they had a great night's sleep. Cleanliness was also a common compliment with visitors appreciating the clean linens and well-maintained rooms. There were a few mentions of the mattresses being too soft or too hard for certain preferences and some guests suggested that some mattresses might benefit from replacement. Overall, the beds at this hotel tend to provide a restful and comfortable experience for most guests.
Cleanliness
Holiday Inn Express Hotel & Suites Cherokee-Casino by IHG, generally receives high marks for cleanliness from its guests. Many reviews highlight that the facilities and rooms are very clean, comfortable and quiet, creating a welcoming environment. Guests frequently described the hotel as clean, tidy and well-kept with spotlessly maintained rooms.
Several guests praised the consistency in cleanliness across various areas of the hotel, including its modern and well-updated appearance. Additionally, the hotel staff were often noted for their efforts in maintaining a clean environment with special mentions of individual staff members doing a great job.
While the overall cleanliness received positive feedback, a few reviews pointed out issues such as worn tub/showers and some instances where rooms were not properly cleaned. There were also isolated complaints about dirty sheets, stained bed covers and unattended human fluid stains. Concerns about the presence of bugs and roaches in rooms were also noted.
Despite these issues, the overall sentiment suggests that the hotel generally maintains a high standard of cleanliness with the majority of stays being pleasant and well-kept.
Staff
The staff at the Holiday Inn Express Hotel & Suites Cherokee-Casino by IHG, consistently received high praise from guests for their friendliness, helpfulness and excellent service. Many reviews highlighted the staff as polite, personable and accommodating. Specific mentions include the evening front desk clerk and the individuals responsible for breakfast, both of whom left a positive impression with their attentive and kind nature. Guests frequently noted how everyone they interacted with, from check-in to check-out, contributed to a pleasant and welcoming experience, often describing staff members as exceptionally friendly and great in their roles. Overall, the positive interactions with the hotel staff significantly enhanced the stay for many visitors.
FAQ
Yes, Holiday Inn Express Hotel & Suites Cherokee-Casino by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Express Hotel & Suites Cherokee-Casino by IHG.
No, Holiday Inn Express Hotel & Suites Cherokee-Casino by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express Hotel & Suites Cherokee-Casino by IHG.
Yes, Holiday Inn Express Hotel & Suites Cherokee-Casino by IHG has a gym.
