Red Lion Hotel Cheyenne offers a blend of positive and mixed reviews across various categories. The hotel's location is highly praised for its convenience, nestled just minutes from downtown and easily accessible from the highway and interstate. It is particularly lauded for its proximity to eating facilities, fairgrounds and pet-friendly spaces, making it ideal for both leisure and event-goers.
The breakfast at the hotel generally receives favorable comments with guests appreciating the variety and quality of the food. Highlights include a delicious hot buffet with options like chicken fried steak, along with the friendly and attentive staff. Despite occasional complaints about cold and sparse offerings, the breakfast experience is widely regarded as positive.
Rooms at the hotel receive mixed reviews. On one hand, guests find them spacious, clean and comfortable with cozy beds. On the other hand, many noted the need for renovation, citing dated furniture, stained carpets and issues like musty odors and poor soundproofing. The lack of certain amenities such as fridges and microwaves in some rooms was also a point of contention.
Cleanliness of the hotel shows a disparity in guest experiences. While many applaud the tidy rooms and clean common areas, others have raised significant concerns about dirty rooms, soiled carpets and unpleasant odors. This suggests inconsistent cleaning standards throughout the hotel.
The hotel staff consistently receives high praise for their friendliness, efficiency and helpfulness. Guests warmly commend the front desk team, room aides and dining staff for their polite and accommodating demeanor, which significantly enhances the overall guest experience.
The beds, similar to the rooms, have mixed feedback. Many guests find the beds comfortable and conducive to a good night's sleep, while others report issues like sagging, hard mattresses and noisy old spring beds.
The pet-friendly nature of the Red Lion Hotel Cheyenne is a notable highlight. Pet owners appreciate the designated dog floor, spacious areas for walking dogs and the overall accommodating atmosphere. The hotel's pet policies and dog-friendly amenities help create a welcoming environment for guests traveling with pets.
Overall, the Red Lion Hotel Cheyenne stands out for its prime location, friendly staff and pet-friendly facilities. While there are areas that require improvement, particularly with room updates and consistency in cleanliness, the hotel offers a generally positive experience for its guests.
Categories
Dog Friendly
This hotel is pet-friendly.
Indoor Pool
Guests at this hotel have access to an indoor pool. The property also offers free WiFi in public areas and a fitness center.
Honeymoon
Family
Pool
Heated Pool
Indoor Pool
Business
Accessible
Gym
3 Star
Heated Pool
Room Types
Deluxe King Accessible Pet FriendlyThe spacious double room offers air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. This double room features parquet floors, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Deluxe One King BedThe spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a walk-in shower and a hairdryer. This double room has parquet floors, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Deluxe One King Bed Pet FriendlyThe spacious double room offers air conditioning, a coffee machine, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Deluxe One Queen Bed Pet FriendlyThe spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.
Deluxe Two Queen BedsThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Deluxe Two Queen Beds Pet FriendlyThis air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Deluxe Queen RoomThe spacious double room features air conditioning, a coffee machine, as well as a private bathroom boasting a shower and a hairdryer. This double room has parquet floors, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Deluxe Junior SuiteThis air-conditioned suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower. The suite provides a coffee machine, parquet floors, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Superior SuiteThis spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The suite features air conditioning, a coffee machine, parquet floors, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.
King Room - Disability AccessThe spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. This double room features parquet floors, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Queen Room - Disability AccessThe spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.
Guest Reviews
7.4
Good
Review Summaries
Location
Nestled just minutes from downtown, the Red Lion Hotel Cheyenne boasts a prime location that is easy to access. Positioned conveniently off the highway and interstate, it provides seamless travel options for guests. The hotel is perfectly situated for those attending events or enjoying the nearby fair grounds.
Guests appreciate the proximity to various eating facilities and the availability of a restaurant and bar on-site. The lobby is frequently mentioned as a comfortable and inviting place to relax. Pet owners particularly value the pet-friendly policy and the ample spaces for walking dogs. Overall, the location of Red Lion Hotel Cheyenne receives high marks for its accessibility, convenience and pleasant surroundings.
Breakfast
The breakfast at Red Lion Hotel Cheyenne receives a blend of feedback with many guests praising it for its variety and quality. Numerous reviews highlight the great spread covering all options with terms like great breakfast, beautiful, awesome breakfast and amazing free breakfast being frequently mentioned. Guests appreciate the friendly and nice staff, which adds to the positive breakfast experience. The hot buffet breakfast and its selection notably stand out with specific mentions of delicious offerings like chicken fried steak.
Nonetheless, there are some criticisms. Several reviews indicate that at times the breakfast was cold, sparse and minimal with very little portable options. A few guests mentioned there was nothing left for guests and the quality was low. Some guests also commented that the breakfast buffet was not as comprehensive as in previous visits.
However, the general consensus leans towards a positive experience with varied and good quality breakfast options, complemented by excellent service from the hotel staff.
Rooms
Guests at the Red Lion Hotel Cheyenne had mixed impressions of the rooms. Positive aspects frequently highlighted include cleanliness, spaciousness and comfort. Many reviewers noted that the rooms were very clean and large with some enjoying the comfortable beds. The rooms were described as well-equipped and classic in style, contributing to a comfortable stay.
However, several guests mentioned that the rooms are outdated and in need of renovation. Common criticisms include worn and old furniture, cracked ceilings, peeling wallpaper and stains on the carpet and other surfaces. Some guests experienced issues with musty smells, poor soundproofing and malfunctioning air conditioning. Additionally, the lack of amenities such as fridges and microwaves in some rooms was noted.
While staff interaction was generally praised as friendly, the overall state of the rooms indicated a need for significant updates to improve guest satisfaction.
Beds
The beds at Red Lion Hotel Cheyenne have a mixed reception from guests. Many reviews highlight the beds as comfortable with some describing the bed as heaven. Several guests also found the beds to be comfy, while others shared that the air conditioning worked well, adding to the overall comfort. However, there were also criticisms pointing out that some beds were sagging in the middle or too hard. A few noted the presence of old spring beds that were noisy and detracted from a good night's sleep. Additionally, there were instances where guests did not receive the bed size they had requested, which affected their stay. Overall, while many guests enjoyed a comfortable bed, experiences with the hotel's bedding varied.
Cleanliness
Red Lion Hotel Cheyenne receives mixed reviews regarding its cleanliness. Many guests praise the property for its clean and tidy appearance, noting the fresh and very clean rooms, comfortable beds and a clean lobby. Some mention that the cleanliness was the best they had experienced during their trip and appreciate the hotel's cleanliness and convenience to the highway.
However, there are significant concerns raised by other guests. Numerous complaints highlight dirty rooms, filthy hallways, heavily soiled and stained carpets and unpleasant odors reminiscent of urine and mold. Issues like nail clippings on the floor, dirty socks found in rooms and sticky bathroom floors contribute to the negative impressions. Additionally, some reviewers feel the hotel could benefit from updates to improve its overall cleanliness.
While there are positive aspects, these reviews indicate a disparity in guests' experiences, suggesting that the hotel may have inconsistent cleaning standards.
Staff
At the Red Lion Hotel Cheyenne, guests consistently highlight the commendable staff as a key element of their positive experiences. The front desk team is particularly noted for being friendly, helpful and efficient, making check-in a breeze. Visitors repeatedly mention the overall kindness and politeness of the staff, even in situations where they were understaffed or overwhelmed. Both front desk personnel and room aides receive high praise for their courteous and accommodating demeanor. The hotel’s dining and bar staff are also noted for adding a positive touch to guests' stays. Regardless of the situation, the staff maintains a welcoming, respectful and knowledgeable presence, contributing to a memorable visit for many travelers.
Dog Friendly
The Red Lion Hotel Cheyenne offers excellent facilities and services for guests traveling with dogs. The hotel is pet friendly, allowing pets to join their owners in various areas like the lobby, which makes dining more convenient. The designated dog floor ensures guests with pets have a tailored experience. The spacious areas for dogs provide plenty of room for them to roam. Guests have also praised the accommodating and friendly staff, highlighting the overall welcoming atmosphere for pet owners.
FAQ
Yes, Red Lion Hotel Cheyenne has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Red Lion Hotel Cheyenne.
Yes, Red Lion Hotel Cheyenne welcomes dogs.
No, parking facilities aren't available at Red Lion Hotel Cheyenne.
