Swissotel Chicago

The Swissotel Chicago has a prime location that is highly praised by guests. Situated across from the Riverwalk and close to downtown, the hotel offers easy access to the theater district and the "L" train. Guests rave about the breathtaking view from the 01 rooms, which overlooks the Chicago River. The location is described as perfect, central and convenient to everything downtown within walking distance of many attractions such as Navy Pier and the lakefront. Many guests also appreciate the proximity to conference centers and jazz clubs. The hotel's UPS store on the lower level is also considered a convenient perk. Overall, the Swissotel Chicago's amazing location and stunning views make it a top choice for travelers visiting the Windy City.

Guests of the Swissotel Chicago were impressed with the spacious and comfortable rooms, complete with modern decor and exceptional facilities. Many enjoyed beautiful views of the city, lake and river from their rooms and felt safe and secure in the nice location. Despite a few minor complaints about dust, noise and room temperature, overall the rooms were clean and well-appointed with comfortable beds. Some guests were disappointed that their beds were twin size instead of queen and that there were no robes provided in the room. However, the majority of guests had a positive experience and loved their stay at this hotel.

When it comes to choosing a hotel, one key aspect can make or break your experience: the quality of the beds. Lucky for visitors of the Swissotel Chicago, this establishment excels in offering a comfortable and restful sleep experience. With several mentions of "super comfortable", "amazingly comfortable" and "extremely comfortable" beds, guests can count on a restful night's sleep. The bedding is also noted to be of good quality with fresh and comfortable pillows and linen. Despite one guest mentioning that the pillows were too thick, overall, the comfort of the beds seems to be a highlight of the Swissotel Chicago. And waking up to beautiful views as mentioned by other guests is just the icing on the cake for a fantastic trip.

Welcome to Swissotel Chicago, a very nice place that boasts excellent cleanliness! Guests rave about how clean and organized the hotel is with many stating that their rooms were super clean, spacious, dependable and well-appointed. Many praise the hotel's prime location and its very professional and clean atmosphere. Guest satisfaction with room cleaning was high with many commenting on the thoroughness of their cleaning. Some guests mentioned minor issues such as a bathroom leak or a single burnt-out light bulb, but in general, the hotel appeared very clean. However, a few guests noted that they experienced some disappointment with dirty AC units, dirty rooms or lack of attention to detail with regards to room cleaning or trash receptacles. The hotel is unfortunately still operating under some Covid restrictions and some guests found the parking garage to be frightening. Despite these minor flaws, the hotel is generally praised for its beautiful and clean rooms, friendly staff and prime location.

The staff at Swissotel Chicago is highly praised by guests for their professionalism and helpfulness. Housekeeping was especially noted for their warm welcome. Front desk and valet staff were also commended for their friendliness and helpfulness, although one night shift manager was found to be rude. The hotel's customer service was exceptional according to guests and the restaurant staff was described as friendly. Despite some comments about being understaffed, the staff was available and accommodating at all times. A few guests mentioned feeling unwelcomed, but overall the attention and hospitality received from the staff was top notch. Due to the pandemic, the hotel was short-staffed and this was noticeable to some guests. Despite this, the service provided by the staff was still great.

When visiting the Swissotel Chicago, it's important to be aware that parking is not included and can come at a high cost. While the valet service is easy to use, it can be quite pricey. However, if you are comfortable navigating downtown parking, there are other options available nearby. Some guests found the garage difficult to locate and navigate with confusing signage and a strange structure. Others had to park at a different garage due to low clearance. Despite the challenges, there were guests who had an easy check-in and valet experience. Nonetheless, it's important to note that parking at the hotel can be an adventure and requires extra preparation and budgeting.

Swissotel Chicago, a posh and upscale hotel, offers fabulous facilities and services, perfect for a luxurious visit to Chicago. The hotel's gorgeous location adds to the guests' overall experience during their stay. Although some guests find the hotel's services to be expensive and can even notice a deterioration in quality, others express satisfaction with the hotel's standards. Despite these varying opinions, Swissotel Chicago remains a passable choice for those seeking a very good four-star hotel, but not necessarily the ultimate luxury experience.