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A legendary hotel in the heart of the city’s business, financial and theatre district steps from Millennium Park, the Art Institute of Chicago and Grant Park.
Summary of reviewsOverall, The Palmer House Hilton is a stunning and grand hotel that exudes a legacy quality. Its historical landmark status is evident in its amazing property, history and ambiance. The lobby is especially remarkable with its grand architecture and original interior design that has been meticulously maintained. Guests who appreciate staying in living history will enjoy the different bits of history located around the hotel. Although the amenities may be underwhelming, this old heritage hotel is impressively made and maintained with stunning architecture and a rich history that transcends through the years. It is definitely worth a visit for those looking for a beautiful and historic experience.
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The spa of this luxury hotel offers a wide range of individual and group wellness treatments to experience true connection to the present and the spirit within. Its comprehensive services include various massages and treatments for the body, not forgetting the exquisite facials, manicures and pedicures. Guests can also take advantage of its specialties, which are hydrotherapy and customized services and pamper themselves to the fullest.
Palmer House Hilton allows two pets up to 75 lbs/ 34 kg. They apply an additional fee per stay basis. Dogs, cats, and other animals are accepted. Well-behaved pets can stay unattended in the room. Grant Park is at your disposal near by the hotel.
The Palmer House Hilton offers a romantic getaway where traditional elegance and contemporary amenities blend effortlessly. The 9,000 sq. ft. oasis on the fifth floor invites couples to unwind in single or couples' treatment rooms, experience the Vichy shower or hydrotherapy tub and explore the on-site salon and retail boutique. Savor expertly crafted cocktails and delectable sharing plates beneath enchanting Greek Mythological frescos at the Lockwood Restaurant and Bar. To complete the experience, enjoy the tranquil indoor pool and spa, which boasts an extensive menu of treatments including massages, facials and body wraps, creating an idyllic romantic retreat for relaxation and pampering.
The hotel features a fitness room and a pool. Heated Pool Indoor Pool
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel near Nightlife Spots
Room Types
About The Palmer House Hilton
Guest Reviews
The Palmer House Hilton has an outstanding location in the heart of downtown Chicago. The hotel is conveniently located near shops, restaurants, museums and theaters. The proximity to the airport also makes it a great choice for travelers. The lobby and atmosphere are also great and the secured valet garage is a plus. The architecture of the historic building is stunning and adds to the overall ambiance. Many guests loved the walking distance to the Art Institute, Millennium Park and other attractions. The convenience to business meetings was also noted as a perk. Staff were also commended for their helpfulness, making this a great hotel in a wonderful location.
The breakfast at The Palmer House Hilton seemed to be hit or miss among guests. While some expressed disappointment with the limited options and long waits, others raved about the delicious meal options at the Lockwood. Despite some criticisms of high prices and lack of included drinks, there were glowing reviews of the exceptional quality of the breakfast. Guests who were not impressed with the hotel's breakfast experience suggested exploring nearby cafes or restaurants, while others found the location and breakfast to be highlights of their stay. Although some mentioned wait times for breakfast, there were also complaints about check-in wait times and high prices overall. Some guests were satisfied with the free breakfast they received with a voucher, while others found the overall cost to be too expensive for what they received. Overall, visitors seemed to have varying opinions on the quality and value of the hotel's breakfast options.
The Palmer House Hilton is a historic hotel with mixed reviews about its rooms. While some guests complained about noisy rooms near the elevators, dirty towels, small size, outdated decor and lack of basic amenities such as coffee makers or room service, others praised the spaciousness and comfortable beds of their rooms. The hotel's lobby is aesthetically pleasing, but the FF&E and room quality have been described as subpar with wallpaper cracks, aging bathrooms and poor layout. Despite being an older hotel, some rooms have been nicely appointed while others lack personality. Additionally, guests have complained about poor service regarding issues such as wifi connectivity and housekeeping. While some guests felt that the rooms weren't worth the price they paid, others enjoyed a great upgrade to double rooms with two bathrooms. Although the rooms were mixed in quality, the hotel's historic charm drew guests to stay and many left with wonderful memories of the Palmer House Hilton.
The Palmer House Hilton boasts of comfortable and lovely beds according to guest reviews. Some even describe the beds as super comfortable and they enjoyed sleeping on them. The bedding and pillows were also mentioned as being great. However, there are a few negative comments, of which some guests found the beds uncomfortable or too soft and some claim the beds as smaller than expected. Despite this, it seems that the majority of guests had a good night's sleep in the hotel's comfortable beds.
Many positive reviews were left for the cleanliness of The Palmer House Hilton. Guests praised the hotel and its environment as clean and well-maintained. Some did mention dirty rooms and stained towels, but overall, the rooms were described as clean. However, many reviewers pointed out that the rooms were dated and in need of renovation, which affected the cleanliness of bathrooms and carpets. Some guests also found mold, rust and dirt from previous guests in their rooms. Despite these issues, many reviewers still found the property very clean and pretty. A few guests mentioned instances where their rooms were not cleaned daily or were missing amenities. All in all, The Palmer House Hilton seems to be a mostly clean hotel, although some areas could use improvement.
The Palmer House Hilton boasts an exceptional staff that has received high praise from guests. The majority of the staff were described as friendly, helpful, accommodating and professional. Many guests mentioned the staff going above and beyond, like storing breast milk, providing band-aids in the middle of the night and comping parking fees. Some staff members were specifically mentioned by name for their exceptional service, such as Trinad and Jill. Guests were impressed by the welcoming doormen but a few noted that some guest seating staff members were rude. The front desk received mixed reviews with some describing it as slow or unfriendly, while others found it great. Nonetheless, the majority of guests described the staff as wonderful and helpful throughout their stay at this hotel in Chicago.
The Palmer House Hilton boasts a fantastic fitness center that guests can indulge in during their stay. The gym is well-equipped with top-of-the-line machines and facilities to give guests the best workout experience possible. Several guests have praised the gym for its excellence and have deemed it to be incredible and lovely. The fitness center and pool are also mentioned to be very nice and offer great opportunities for guests to maintain their fitness regimen even while on vacation. In addition, many have highlighted the onsite gym as being very well-equipped and have reported nothing negative to mention. Guests who prefer to work out outside the hotel also have access to a nearby gym that is equally nice. Whether you are a fitness enthusiast or just starting, the gym at The Palmer House Hilton is definitely worth checking out!
The Palmer House Hilton has a wonderful pool that guests rave about in their reviews. The pool is very nice, clean and lovely, making it a great place to relax and unwind. The fitness center is also attractive and available for guests who want to stay fit during their stay. Guests also appreciated that there were plenty of huge fluffy white towels available in quantity in their room and at the pool. A few mentioned that the pool could have been warmer or that there was no hot tub in the pool area, even though it was advertised, but overall, there were no major complaints. All in all, for those looking to stay at a hotel with a great pool and fitness center in Chicago, The Palmer House Hilton is definitely worth considering.
The parking situation at The Palmer House Hilton seems to have mixed reviews. While some guests found the parking to be conveniently located, such as valet parking and a parking garage right across the street which the hotel paid for or even comped, others found it to be a bit of a hassle. Some guests felt that parking could have been better, but weren't overly bothered to walk a block or so to park. However, a few guests felt that the parking was silly expensive and some experienced issues with being charged for parking even when they had it validated. Overall, the parking situation seems to be a minor issue at this historic and grand hotel in downtown Chicago with guests more focused on the service and amenities provided beyond the parking.
The Palmer House Hilton is an absolutely stunning and grand hotel that exudes a legacy quality. This historical landmark is the longest operating hotel in the country and it is evident in its amazing property, history and ambiance. It is easy to fall in love with the beautiful historic setting and those interested in history will enjoy the different bits of history located around the hotel. The lobby is especially remarkable with its grand architecture and original interior design that has been meticulously maintained. The hotel's historic charm and elegant location create a lovely experience for guests who appreciate staying in living history. This old heritage hotel is impressively made and maintained with stunning architecture and a rich history that transcends through the years. Although the amenities may be underwhelming, it is still a wonderful and beautiful historic hotel that is definitely worth a visit.
Yes, The Palmer House Hilton has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at The Palmer House Hilton.
Yes, The Palmer House Hilton welcomes dogs.
Yes, parking facilities are available at The Palmer House Hilton.
Yes, The Palmer House Hilton has a gym.
