Summary of reviewsHoliday Inn Hotel & Suites Cincinnati Downtown, an IHG Hotel has a fantastic team of employees who are more than willing to go above and beyond to ensure guests have a wonderful experience. While there have been some complaints about the staff not cleaning up properly or needing more training, the majority of guests have praised the staff for their friendliness, helpfulness and excellent service. The front desk clerks and waitresses have been particularly impressive with many guests commenting on their great service. Unfortunately, a few guests have had negative experiences with the hotel's management, but overall the general consensus is that the staff at this hotel are lovely, wonderful, amazing and awesome and dedicated to making guests feel welcome and comfortable during their stay. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
3-Star Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? No
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? No
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? No
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
AHLA Safe Stay initiative
IHG Way of Clean
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Has the hotel closed during the pandemic? No
Answers last updated by Holiday Inn Hotel & Suites Cincinnati Downtown, an IHG Hotel
Queen Room with Two Queen BedsThe spacious double room offers air conditioning, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 2 beds.
King Suite-Non SmokingThis air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Standard RoomThe spacious double room provides air conditioning, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Double Room with Two Double Beds - Hearing Accessible/Non-Smoking The spacious double room offers air conditioning, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit has 2 beds.
King Room - Hearing Accessible/Non-Smoking The spacious double room features air conditioning, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.
King Room - Disability Access/Hearing AccessibleThe spacious double room features air conditioning, a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 1 bed.
King Room - Disability Access with Bath TubThe spacious double room features air conditioning and a carpeted floor, as well as a private bathroom boasting a bath. This double room provides heating and a flat-screen TV with cable channels. The unit has 1 bed.
Suite - Disability Access/Hearing AccessibleThis air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Deluxe Twin RoomThe unit has 2 beds.
King Room with Spa Shower - Non-SmokingThe unit has 1 bed.
Deluxe King Room - Mobility Access Roll in Shower/Non-SmokingThe unit has 1 bed.
About Holiday Inn Hotel & Suites Cincinnati Downtown, an IHG Hotel
If you are considering a trip to Cincinnati and you're not willing to compromise on cleanliness and comfort, you might want to consider the Holiday Inn Hotel & Suites Cincinnati Downtown, an IHG Hotel. According to recent guest reviews, the hotel prides itself in keeping things immaculately clean and quiet. Whether you're staying in the room or exploring the property, it's evident that the cleanliness standards are high. Guests expressed that the rooms were particularly clean and comfortable and the staff was very friendly. If looking for a clean, friendly and quiet stay in Cincinnati, the Holiday Inn Hotel & Suites Cincinnati Downtown might be the perfect accommodation for you!
Staff
The staff at Holiday Inn Hotel & Suites Cincinnati Downtown, an IHG Hotel, have received mixed reviews from guests. While some guests have reported that the staff could have been better trained or that they didn't clean up properly after a guest got sick, most guests have said that the staff are lovely, wonderful, amazing and awesome. Front desk clerks and waitresses have been praised for providing great service and many guests have been impressed by how helpful and friendly the staff is. However, a few guests have had negative experiences with the hotel's management with some reporting that they were dismissive, rude or unhelpful when approached with concerns. Overall, it seems that guests agree that the hotel has a great team of employees who are dedicated to providing guests with an enjoyable stay.
Yes, Holiday Inn Hotel & Suites Cincinnati Downtown, an IHG Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Holiday Inn Hotel & Suites Cincinnati Downtown, an IHG Hotel.
No, Holiday Inn Hotel & Suites Cincinnati Downtown, an IHG Hotel doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Hotel & Suites Cincinnati Downtown, an IHG Hotel.
Yes, Holiday Inn Hotel & Suites Cincinnati Downtown, an IHG Hotel has a gym.