Castello City Hotel

City of Heraklion , , 1, 62 Martyron Avenue (Show on Map)


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Info Castello City Hotel is a 4-star hotel located in Heraklion, Crete, ideal for business people, holidaymakers and travelers. It has 68 rooms, spread over four floors and offers exclusive services to corporate guests including reduced room rates, multilingual support and support during business events. The hotel's Fifth Floor Restaurant & Bar provides a stunning panoramic view of the Mediterranean Sea and offers traditional Cretan breakfast, dinner with the finest ingredients and a variety of drinks and spirits. The hotel also offers free Wi-Fi, rich buffet breakfast, free parking space and 24/7 reception with express check-in and check-out. The rooms were renovated in 2017 with modern decoration and classical style and the hotel provides various business meeting solutions for guests.
Summary of reviewsCastello City Hotel is a great starting point for exploring Heraklion with a convenient location that offers easy access to landmarks, nightlife and public transportation. The breakfast is a highlight with guests describing it as delicious, plentiful, varied and satisfying. The hotel's dinner options have also been praised for their nice and value-for-money food with a beautiful view from the restaurant on the 5th floor. The staff is consistently friendly, helpful and professional with excellent communication skills. The hotel's cleanliness is also highly rated with daily housekeeping and towel replacements. While some rooms have received mixed reviews, the hotel presents itself as a solid choice for those visiting the area. Free parking options are available either through the hotel or at nearby garages. Overall, Castello City Hotel offers a good deal for those looking for a deluxe stay in Heraklion.
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Family Friendly Hotel

Business Hotel

Hotel with Parking

Cheap Hotel

4-Star Hotel

Room Types
Double or Twin Room Boasting views of the internal of the hotel from its balcony, this air-conditioned room offers furnishings made of oak wood and modern appliances. The private bathroom is stocked with a rain shower and Grohe accessories. This room also features a 32" LED TV, mini-fridge and fully sound-absorbing framed structures for thermal break. Free WiFi is offered.

Deluxe Room City View Boasting views of Heraklion from its balcony, this air-conditioned room offers furnishings made of oak wood and modern appliances. The private bathroom is stocked with a rain shower and Grohe accessories. This room also features a 32" LED TV, mini-fridge and fully sound-absorbing framed structures for thermal break. Free WiFi is offered.

Deluxe Room Sea View Boasting magnificent views of the ancient walls and Cretan Sea, this air-conditioned room offers furnishings made of oak wood and modern appliances. The private bathroom is stocked with a rain shower and Grohe accessories. This room also features a 32" LED TV, mini-fridge and fully sound-absorbing framed structures for thermal break. Free WiFi is offered.

Deluxe Triple Room Opening to a balcony, this air-conditioned room offers furnishings made of oak wood and modern appliances. The private bathroom is stocked with a rain shower and Grohe accessories. This room also features a 32" LED TV, mini-fridge and fully sound-absorbing framed structures for thermal break. Free WiFi is offered.

Family Room Opening to a balcony with views of Heraklion, this air-conditioned room offers furnishings made of oak wood and modern appliances. The private bathroom is stocked with a rain shower and Grohe accessories. This room also features a 32" LED TV, mini-fridge and fully sound-absorbing framed structures for thermal break. Free WiFi is offered.

About Castello City HotelCastello City Hotel is a 4-star hotel located in the old city of Heraklion, Crete. The hotel, which was fully renovated in 2017, provides ideal accommodation for business people, holidaymakers, and travellers. With direct access to a taxi station and bus stops towards all major destinations just outside the hotel, it is the perfect starting point for travellers wishing to explore not only Heraklion but the whole island of Crete. The hotel has 68 rooms that can accommodate over 150 guests, all spread within 4 floors.

The Fifth Floor Restaurant & Bar is located on the penthouse of the hotel, offering a stunning panoramic view of the Mediterranean Sea, the old city of Heraklion, and the magnificent Venetian city walls. It is the perfect venue for a get-together, a business meeting, or just relaxing moments. Traditional Cretan breakfast and various beverages and juices are served since early in the morning, and in the afternoon, the restaurant prepares dinner with the finest ingredients and tempts your senses with a great variety of drinks and spirits. The hotel also offers exclusive services and reduced prices for corporate guests, including exclusive room rates, multilingual support, support during business events, free use of the safety deposit box, and early check-in and late check-out (based on availability).

The hotel also offers various accommodation solutions and services for guests, including free Wi-Fi, rich and delicious buffet breakfast, free indoor parking space for Smart Club members, and 24/7 reception with express check-in and check-out at any time of the day. The hotel's rooms were renovated in 2017 with a mixture of modern decoration through classical style, featuring triple glazed balcony doors and windows to reduce city noises to a bare minimum. The anatomic yet comfortable new mattresses accompanied with hypo-allergic pillows will improve your sleep experience. The hotel offers various business meeting solutions, including small scale meetings in the Fifth Floor Restaurant, one-on-one meetings held in the lobby bar area, and large meetings in the Plaza hall.
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Guest Reviews
7.8
Good
Location
The location of Castello City Hotel is a highlight for many guests with numerous positive reviews emphasizing its convenience for exploring Heraklion. Guests appreciate the hotel's proximity to the city center with easy walking distance or quick access via taxi or bus. Additionally, the hotel's location offers easy access to landmarks, nightlife and public transportation. Some guests appreciate the hotel's central location, which is ideal for tourists wanting to explore the city in depth. Although some note that the hotel is located on a busy intersection or in a slightly strange neighborhood, most agree that the location is convenient and offers a great base for exploring Heraklion. Some also appreciate the nearby parking options, shops and restaurants and the easy connection to the airport. Overall, the location of Castello City Hotel is a major positive for guests, who find it to be a great starting point for exploring Heraklion.

Breakfast
The breakfast at Castello City Hotel is a highlight according to guest reviews. Many guests describe it as delicious, plentiful, varied and satisfying with both sweet and savory options. The breakfast is served on a beautiful terrace or in a spacious restaurant on the 5th floor with a stunning view. Some guests mention the local specialties on offer. Though some guests have expressed disappointment with the breakfast, the majority are extremely complimentary with some even calling it exceptional or amazing. The hotel also offers a good service with some guests being given free breakfast and welcome drinks upon arrival.

Dinner
Guests at Castello City Hotel have loved the hotel's dinner options during their stay. They have praised the nice and value-for-money food with some even enjoying the beautiful view from the restaurant on the 5th floor. Guests have also appreciated the friendly and helpful staff, who have even tried to resolve any problems with a voucher for dinner. Overall, guests have recommended the hotel restaurant, but warn against ordering room service or expecting a wide range of choices on the menu. The location of the restaurant has also been praised by guests.

Rooms
The rooms at Castello City Hotel have received mixed reviews with some guests describing them as wonderful, clean and comfortable, while others experienced issues such as broken tiles, uncleanliness and outdated furniture. Some rooms had stunning views, while others faced a noisy street or an unappealing inner courtyard. However, the hotel seems to have some incredibly friendly and helpful staff with one guest noting the housekeeping staff were excellent. The bathrooms varied in quality with some being renovated and clean and others showing signs of age and cleanliness issues. Overall, it seems that while some rooms were disappointing, others were pleasant and comfortable.

Beds
Castello City Hotel offers a variety of beds with some guests finding them comfortable and others not so much. Some guests have reported uncomfortable mattresses, broken planks and small rooms. However, many guests did praise the comfortable bedding with some stating that they loved the beds. Cleanliness issues were also reported, as well as outdated furniture and noise disruptions. Although some guests had negative experiences with the beds, others found them very comfortable and praised the hotel for the good quality of mattresses. Overall, it seems that the hotel could benefit from some renovations to make guests more comfortable, especially those who found the beds uncomfortable.

Cleanliness
Castello City Hotel is known for its excellent cleanliness and service with guests praising the wonderful and pristine rooms. Some minor issues with cleanliness were mentioned, such as old items left in the fridge and abandoned garbage on balconies, but overall the hotel is viewed as very clean. The hotel has received high marks for its daily housekeeping and towel replacements. Guests complimented the cleanliness of difficult spaces such as bathrooms, while a few noted some maintenance issues. The hotel's breakfast options were also praised, being beyond impressive. The staff were commended for their friendliness and professionalism. Overall, the Castello City Hotel is an attractive proposition for the traveller in search of a deluxe stay.

Staff
The staff at Castello City Hotel received consistent praise from guests, who described them as friendly, helpful and professional. Many commented on their excellent communication skills, particularly in English. Guests appreciated the staff's willingness to assist with everything from finding parking to providing recommendations for local excursions. Additionally, the staff's welcoming attitude and smiles were mentioned frequently, adding to the overall positive experience of staying at the hotel. Many guests were impressed with the level of service provided with some mentioning special touches like complimentary breakfast for early morning arrivals. Overall, the hotel's staff was a highlight of many guests' stays at Castello City Hotel.

Parking
Guests of Castello City Hotel have had mixed experiences with parking. However, many were pleased with the free parking service offered by the hotel, which was described as convenient and secure. Some guests noted that the parking was located a short walk from the hotel, but still found it to be a positive feature. On the other hand, a few guests had trouble finding parking prior to check-in or had to park on the street. Despite some challenges, many guests appreciated the helpfulness of the staff in navigating the parking situation. Overall, free parking options were available either through the hotel or at nearby garages.

4 Star
The Castello City Hotel offers a good location and helpful staff, making it a great deal. While some reviews question its four-star rating and others criticize specifics like cleanliness, breakfast and room space, most guests generally enjoy their stay, citing the hotel as a 'very good' or 'excellent' place to stay. Despite some flaws, the hotel presents itself as a solid choice for those visiting the area.


No, Castello City Hotel doesn't have any pool.

No, a spa isn't available at Castello City Hotel.

No, Castello City Hotel doesn't allow dogs.

Yes, parking facilities are available at Castello City Hotel.

No, Castello City Hotel doesn't have a gym.
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