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Considered one of the most luxurious hotels in Rethymno town, the hotel offers a superb range of sporting facilities for all ages and full entertainment program for adults.
Summary of reviewsAquila Porto Rethymno is a fantastic hotel located right on the beachfront, offering stunning sea views and easy access to the town's main attractions. The breakfast buffet is amazing with a great selection of classic and traditional dishes and the staff is professional, polite and attentive. While some rooms are described as tired and dated, many guests enjoyed the bright, clean and comfortable accommodations with some having fantastic views of the sea. The staff is exceptional, providing personal service and going out of their way to make guests feel at home. The hotel's location, direct beach access and excellent service make for a very pleasant stay. Although some guests have mentioned minor issues such as the lack of variety in breakfast and outdated furniture, Aquila Porto Rethymno still offers an enjoyable stay with commendable services. Show more
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Beachfront Hotel
The hotel overlooks a blue flagged long sandy beach with parasols and sunloungers that you can use without an extra charge. Beach towel service, showers and changing cabins on the beach are also available.
Hotel with Spa
Exclusive treatments of high quality delivered by a team of therapists who are dedicated to provide personalized care to every guest.
Spa facilities:
Indoor pool(s) - Number: 1
Heated pool(s) - Number: 1
Private massage and treatment room(s) - Number: 2
Sauna(s) - Number: 1
Steam room(s) / Hammam(s) - Number: 1
Hot tub(s) / Jacuzzi(s) - Number: 1
Public bath(s) - Number: 2
Fitness area
Spa facilities opening hours:09:00 - 20:00
Cost for using spa facilities:Depending of Spa treatment package
Spa services:
Facial treatments
Body treatments
Full body massage
Back massage
Head massage
Neck massage
Hand massage
Foot massage
Hot stone massage
Ayurvedic massage
Manicure
Pedicure
Spa services hours:09:00 - 20:00
Is your hotel located in a spa town? (a town visited for the healing properties of hot spring water)No
A striking modern hotel just a few minutes walk from the picturesque old town of Rethymno. The hotel features a great variety of facilities such as three pools, a sauna, a whirlpool, a steambath, a beach towel service and an entertainment program. Guests have the opportunity to choose the "Premium All Inclusive" package offering a range of outlets operating at selective times for meals, snacks and beverages throughout the day into the late in the evening.
Hotel with All Inclusive Packages
Luxury Hotel
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Certifications:
Green Key (greenkey.global)
Travelife
TraveLife Gold
TUI UMWELT Champion
What makes your hotel/accommodation eco-friendly?
Written environmental policy statement in place
Use of non-toxic cleaning products
LED lighting throughout the premises
Employees are trained to follow environmental policies
Toilets flush up to 6 litres per flush
Automatic system or key card that turns off the light and electrical appliances when guests leave their room
Air-conditioning and heating automatically switches off when windows are open
Most of the ingredients used to prepare meals are locally produced
A vegetarian alternative menu is proposed in the restaurant
An energy audit is carried out at least once every five years
Answers last updated by Aquila Porto Rethymno
Hotel for Honeymoon
Family Friendly Hotel
What percentage of your guests are families?Under 50%
Please suggest which room type a family with one child should choose and where the child will sleep: Standard room with inland view Standard room with side sea view Standard room with sea view
Please suggest which room type a family with two children should choose and where the children will sleep: Standard room with inland view - 2 rooms with connecting door Standard room with side sea view - 2 rooms with connecting door Standard room with sea view - 2 rooms with connecting door
Please suggest which room type a family with three children should choose and where the children will sleep: Standard room with inland view - 2 rooms with connecting door and extra bed Standard room with side sea view - 2 rooms with connecting door and extra bed Standard room with sea view - 2 rooms with connecting door and extra bed
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: Standard room with inland view - without cot charge Standard room with side sea view - without cot charge Standard room with sea view - without cot charge
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost: Standard room with inland view - 2 rooms with connecting door and without cot charge Standard room with side sea view - 2 rooms with connecting door and without cot charge Standard room with sea view - 2 rooms with connecting door and without cot charge
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost: Standard room with inland view - 2 rooms with connecting door and without cot charge Standard room with side sea view - 2 rooms with connecting door and without cot charge Standard room with sea view - 2 rooms with connecting door and without cot charg
Baby cot details:Max age:2 Cost: Free
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Is there a kids' club?No
Do you offer babysitting/child services?Yes, at a charge: 17 € per hour (min. 3 hours)
Additional amenities for children:
Table tennis
Reception accessible to children (small stairs)
Is there anything that you would like to highlight, add or clarify? Inspired by the waterfront setting of the stunning northern coastline of Crete, Aquila Porto Rethymno brings the essence of an urban resort located within a striking distance of 700m from the city of Rethymno.
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, by using an app
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 4 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? No
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 15:00 - Check-out: 11:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Due to the Goverment's health and safety protocols for covid-19, indoor swimming pool, hamam, sauna, Jacuzzi are out of opearation. Other spa treatments, gym, conference facilities are in operation with restrictions.
Has the hotel closed during the pandemic? Yes Reopening Date: May, 28 2021
Classic Double Room Urban ViewElegantly furnished room including:
-bathrobes & slippers
-LCD Satellite TV
-DVD player on request
-mini Hi-Fi system with CD player
-free WiFi
-hairdryer
-direct dial telephone
-wake-up call service
-tea&coffee making facilities
-mini bar (at extra charge)
-safe
-central air conditioning&heating
-welcome drink upon arrival.
Standard Double Room with Sea ViewElegantly furnished room with sea view. It includes:
-bathrobes & slippers
-LCD Satellite TV
-DVD player on request
-mini Hi-Fi system with CD player
-free WiFi
-hairdryer
-direct dial telephone
-wake-up call service
-tea&coffee making facilities
-mini bar (at extra charge)
-safe
-central air conditioning&heating
-welcome drink upon arrival.
Superior Double Room with Sea ViewOffering direct sea view, this superior room comes with luxurious bathrooms built from Greek marble and including a bathtub or a walk-in shower. It includes:
-bathrobes & slippers
-LCD Satellite TV
-DVD player on request
-mini Hi-Fi system with CD player
-free WiFi
-hairdryer
-direct dial telephone
-wake-up call service
-tea&coffee making facilities
-mini bar (at extra charge)
-safe
-central air conditioning&heating.
It also offers:
-express check-in
-welcome sparking wine, fresh fruits, Cretan sweets, raki and flowers
-complimentary daily newspaper
-hotel tour
-exclusive Guest Relations service
-continental breakfast in the room (upon request)
-housekeeping service (twice a day)
-specially selected gift
-late check out until 18:00 (upon availability)
-welcome drink upon arrival
-invitation to Management’s cocktail.
Deluxe Double Seafront RoomOpening to a balcony featuring a hot tub and offering panoramic views over the old town and the harbour of Rethymno, this spacious room has a luxurious bathroom made from Greek marble and featuring a walk-in shower. It includes:
-bathrobes & slippers
-LCD Satellite TV
-DVD player on request
-mini Hi-Fi system with CD player
-free WiFi
-hairdryer
-direct dial telephone
-wake-up call service
-tea&coffee making facilities
-mini bar (at extra charge)
-safe
-central air conditioning&heating
-welcome drink upon arrival.
It also offers:
-express check-in
-welcome sparking wine, fresh fruits, Cretan sweets, raki and flowers
-complimentary daily newspaper
-hotel tour
-exclusive Guest Relations service
-wake-up call service
-continental breakfast in the room (upon request)
-housekeeping service (twice a day)
-specially selected gift
-late check out until 18:00 (upon availability)
-welcome drink upon arrival
-invitation to Management’s cocktail.
Classic Room Urban View (2 Adults & 1 Child)Elegantly furnished room including:
-bathrobes & slippers
-LCD Satellite TV
-DVD player on request
-mini Hi-Fi system with CD player
-free WiFi
-hairdryer
-direct dial telephone
-wake-up call service
-tea&coffee making facilities
-mini bar (at extra charge)
-safe
-central air conditioning&heating
-welcome drink upon arrival.
Standard Sea View (2 Adults & 1 Child)Elegantly furnished room with sea view. It includes:
-bathrobes & slippers
-LCD Satellite TV
-DVD player on request
-mini Hi-Fi system with CD player
-free WiFi
-hairdryer
-direct dial telephone
-wake-up call service
-tea&coffee making facilities
-mini bar (at extra charge)
-safe
-central air conditioning&heating
-welcome drink upon arrival.
Double Room with Side Sea ViewOffering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a private entrance, soundproof walls, a minibar as well as sea views. The unit has 3 beds.
Executive Junior Suite - Sea FrontOffering direct sea view, this junior suite comes includes:
-bathrobes & slippers
-LCD Satellite TV
-DVD player
-mini Hi-Fi system with CD player
-free WiFi
-hairdryer
-direct dial telephone
-wake-up call service
-tea&coffee making facilities
-mini bar (at extra charge)
-safe
-individually controlled air conditioning&heating
-housekeeping service (offered twice per day)
-limousine service upon request (at extra charge)
-private check-in & check-out.
It also offers:
-sparking wine, fresh fruits, Cretan sweets, raki and flowers in the room
-complimentary daily newspaper
-hotel tour
-exclusive Guest Relations service
-continental breakfast in the room (upon request)
-specially selected gift
-late check out until 18:00 (upon availability)
-welcome drink upon arrival
-invitation to Management’s cocktail.
Penthouse SuiteOffering direct sea view, this penthouse suite comes with luxurious marble bathroom and includes:
-bathrobes & slippers
-LCD Satellite TV
-DVD player
-mini Hi-Fi system with CD player
-free WiFi
-hairdryer
-direct dial telephone
-wake-up call service
-tea&coffee making facilities
-mini bar (at extra charge)
-safe
-individually controlled air conditioning&heating
-housekeeping service (offered twice per day)
-limousine service upon request (at extra charge)
-private check-in & check-out.
It also offers:
-express check-in
-sparking wine, fresh fruits, Cretan sweets, raki and flowers in the room
-complimentary daily newspaper
-hotel tour
-exclusive Guest Relations service
-continental breakfast in the room (upon request)
-housekeeping service (twice a day)
-specially selected gift
-late check out until 18:00 (upon availability)
-welcome drink upon arrival
-invitation to Management’s cocktail.
Classic Room with Pool ViewOffering free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath, a hairdryer and slippers. The spacious air-conditioned twin/double room offers a flat-screen TV with satellite channels, a private entrance, soundproof walls, a minibar as well as pool views.
Signature Sea View RoomThis air-conditioned twin/double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views.
Superior Room with Sea View - Top FloorThis air-conditioned twin/double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views.
About Aquila Porto Rethymno
License: 1041K010A0105300
Guest Reviews
8.3
Very Good
Location
Welcome to Aquila Porto Rethymno, a hotel perfectly located for a relaxing and enjoyable vacation. Situated right on the beachfront, guests can wake up to the stunning view of the sea and enjoy a day soaking up the sun on the good beach with plenty of sun beds available. But the benefits don’t stop there, as the hotel is also within walking distance to all the town’s main attractions such as restaurants, coffee shops and the marina. This fantastic location makes it easy to explore the bustling streets of Rethymno’s historic city center, which is just a short walk away. The rooms are spacious and the staff is friendly, ensuring an unforgettable stay. Whether you're traveling for relaxation or adventure, Aquila Porto Rethymno promises an experience that is both comfortable and convenient.
Breakfast
The breakfast at Aquila Porto Rethymno received overwhelmingly positive reviews from guests. Many described it as amazing, delicious and varied. The buffet offered a great selection of classic and traditional dishes and some even had freshly made omelets and pancakes. The staff was professional, polite and attentive. The only negative reviews mention that it was moderate or lacked enough variation. Overall, guests of the hotel were pleased with the quality and quantity of breakfast offerings.
Rooms
The Aquila Porto Rethymno offers a great stay with a variety of room options. Although some reviews mention that the rooms are tired and dated, many guests enjoyed the bright, clean and comfortable accommodations. Some rooms have fantastic views of the sea and guests who paid for an upgrade were thrilled with their rooms. While towels and bathrooms could use some improvement, the beds are comfortable and the air conditioning is fantastic. It's worth noting that a few guests had to change rooms due to overbooking, but for the most part, spacious and renovated rooms received high praise. Plus, the location is unbeatable with easy access to the old town and the beach.
Beds
The Aquila Porto Rethymno hotel impresses its guests with its comfortable beds, ensuring a restful sleep after a long day exploring the clear location and beautiful beach. Although some reviewers mentioned that their double bed was actually two smaller ones, overall, guests had positive experiences with their accommodations' lodgings. A few reviewers mentioned that there were not enough sun beds by the pool, but the clear and spacious rooms, outstanding staff, delicious breakfast and comfortable beds were repeatedly praised. Whether it's a good night's sleep or lounging by the pool, the Aquila Porto Rethymno hotel offers a relaxing stay.
Cleanliness
Aquila Porto Rethymno is a clean hotel with good service throughout. The staff are super professional and polite, making for a pleasant stay. Guests enjoy the location, beach, breakfast and comfortable beds, as well as the pool and other amenities. While some negative reviews mention the hotel as tired and dated, the majority praise its cleanliness in all areas. Some guests note outdated bathrooms and dirty hallways, but overall the rooms are described as bright and clean. Despite a few cleanliness issues, most reviews indicate a positive experience at Aquila Porto Rethymno.
Staff
The Aquila Porto Rethymno hotel has received numerous positive guest reviews for their exceptional staff. Guests have noted that the staff is very helpful, polite and kind throughout their stay. They particularly appreciate the attention of the employees, who are extremely friendly and supportive, going out of their way to make their guests feel at home. The staff is described as excellent, courteous and well-trained, providing personal service even though it is a large hotel. Some have even mentioned specific staff members, such as Miltos the barman or Dimitrius, who provided great service at the beach. Eva from the reception was particularly nice and helpful, as was the man concierge. Guests enjoyed the good food served by the very efficient and helpful wait staff. Despite a few negative comments about slow service in some areas and reception staff not knowing basic information, the hotel's overall service and attention to detail were described as fantastic. The location and rooms were also well-regarded, making for a very pleasant stay for guests.
Pool
The Aquila Porto Rethymno hotel boasts a beautiful location with a beach right in front of it. Despite the pool temperature being a bit cold and the limited number of sunbeds available, guests still enjoyed their stay thanks to the super professional and polite staff, clean facilities and comfortable beds. The hotel's restaurants offer delicious and diverse food, including themed dinners and there are plenty of convenient options for ordering drinks and snacks on the beach. The hotel also has two small outdoor pools, although many guests preferred to take advantage of the stunning sea instead. Overall, while some guests noted minor disappointments with the pools, the exceptional location, breakfast, direct beach access and excellent service made up for it.
Beach
The Aquila Porto Rethymno hotel offers a great location with a beach and breathtaking sea views. Guests can enjoy walking distance to the town's central tourist street and the old city in just 15 minutes. The public beach is also nearby and offers 13 km of sandy shoreline. Visitors can't stop raving about the clean, spacious beach complete with complimentary sunbeds, umbrellas and waiter service. The hotel also offers a beach app to order drinks and snacks. The beds are well-spaced allowing guests to find their relaxation spot even at the busiest times. The staff is professional, friendly and prompt. Guests give high marks for the great location and easy access to both town and beach.
5 Star
Aquila Porto Rethymno is a superb hotel with great facilities and services. Although some guests have mentioned that the towels and bathroom amenities could be better, the staff was overall good. However, there were a few negative comments about the older furniture and the need for renovations. Despite this, the breakfast provided was good but lacked variety. Overall, while some guests may not consider it a true five-star hotel, Aquila Porto Rethymno still offers an enjoyable stay with commendable services.
Luxury
The Aquila Porto Rethymno boasts luxury and elegance, providing guests with a lavish experience. The hotel offers excellent value for money with some minor issues such as the lack of shuttle service to the bus station and slightly outdated rooms. Despite these minor concerns, the hotel overall exceeded expectations with great service, good breakfast and an enjoyable stay.
Yes, Aquila Porto Rethymno has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Aquila Porto Rethymno. For more information, read the answers to the Spa questionnaire
No, Aquila Porto Rethymno doesn't allow dogs.
No, parking facilities aren't available at Aquila Porto Rethymno.
Yes, Aquila Porto Rethymno has a gym. For more information, read the answers to the Gym questionnaire