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DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

Cleveland , 1111 Lakeside Avenue East (Show on Map)

6.9

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside is highly recommended for anyone visiting Cleveland due to its unbeatable location with convenient proximity to Cleveland's waterfront and top attractions. The staff received outstanding reviews for their exceptional service, positive attitudes and helpfulness. The hotel offers a shuttle service for further locations around town and the connected parking garage provides plenty of clean and easily accessible spaces. While the breakfast had mixed feedback, the comfortable beds and pillows were described as dreamy and the most comfortable guests have ever slept on in a hotel. The hotel would benefit from updates and attention to cleanliness, but overall, guests have described their stays as comfortable, nice and superb. The DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside provides incredible value for your money and is highly recommended for a great stay in Cleveland.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Room Types

Queen Room - Non-Smoking This room features a cable TV and en suite bathroom with free toiletries.

King Room - Non-Smoking This room features a cable TV and en suite bathroom with free toiletries.

King Studio - Non-Smoking This studio offers a sofa bed.

Queen Room with Two Queen Beds - Non-Smoking This room features a cable TV and en suite bathroom with free toiletries.

King Room - Hearing Accessible The double room is equipped with a TV, air conditioning, a tea and coffee maker, as well as heating. The unit offers 1 bed.

King Room - Mobility Access and Sofa Bed This double room is air-conditioned and has a TV, a tea and coffee maker and heating. The unit has 2 beds.

Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking The quadruple room has a TV, air conditioning, a tea and coffee maker, as well as heating. The unit has 2 beds.

King Room - Disability Access/Roll-in Shower The double room is fitted with a TV, air conditioning, a tea and coffee maker, as well as heating. The unit has 2 beds.

Superior King Suite The spacious suite offers air conditioning, a tea and coffee maker, heating and a TV. The unit offers 1 bed.

Queen Room with Two Queen Beds - Non-Smoking The quadruple room provides air conditioning, a tea and coffee maker, heating, as well as a TV. The unit offers 2 beds.

Superior Queen Room - Non-Smoking The spacious double room features air conditioning, a tea and coffee maker, heating and a TV. The unit has 1 bed.

Superior King Room - Non-Smoking The spacious double room offers air conditioning, a tea and coffee maker, heating, as well as a TV. The unit offers 1 bed.

About DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

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Guest Reviews

6.9

Rated

Location

The DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside provides an unbeatable location for its guests with convenient proximity to Cleveland's waterfront and top attractions such as the Rock and Roll Hall of Fame and multiple sports stadiums. The hotel offers a shuttle service for further locations around town as well. The staff are helpful and the hotel has a connected parking garage. Many guests found it ideal for walking to various locations, including museums, convention centers and restaurants. Overall, the hotel has a great location and is highly recommended for anyone visiting Cleveland.

Breakfast

According to guest reviews, breakfast at the DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside had mixed feedback. Some guests enjoyed their breakfast and appreciated the nice assortment and choice of food, while others found it to be below average and poor. There were also comments on the cost of the breakfast with some guests finding it to be overpriced and not worth the extra cost. Some guests had issues with the limited buffet and inexperienced staff, but those who enjoyed the breakfast appreciated the downtown location and were satisfied with the food. Ultimately, guests had varied opinions on the breakfast, but it's worth considering other nearby breakfast options if you're looking for a more affordable and inclusive breakfast experience.

Rooms

The DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside offers a nice stay with generally clean rooms, comfortable beds and a great view of attractions like the Rock n Roll Hall of Fame. However, some guests have reported the rooms to be outdated, in need of repairs and not thoroughly cleaned. Issues like outdated furniture, air conditioning and TV systems are common, as well as a lack of electrical outlets. Some guests have also complained of an off-putting smell and dirty bathrooms. Despite these issues, some guests still reported their rooms to be nice and comfortable. The hotel would benefit from updates and attention to cleanliness.

Beds

If you're looking for a good night's sleep during your stay in Cleveland, then the DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside may be the perfect place for you. Many guests have raved about the comfortable beds and pillows, describing them as dreamy and the most comfortable they have ever slept on in a hotel. Some guests had initial issues with their room type, but the hotel staff were able to accommodate them with proper bedding. While a few guests complained about noisy beds or uncomfortable mattresses, most were pleased with the overall comfortable room and bedding. There were some comments on the need for updates and better mattresses in the future, but overall the bedding was described as comfy and the pillows were a particular highlight.

Cleanliness

The DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside has received mixed feedback in terms of cleanliness from its guests. While some found the property to be outdated, dirty and in need of renovation, others found it to be clean with clean facilities and rooms. Some guests complained about dirty bathrooms, clogged tubs and even finding pills on the floor, while others appreciated the elevators that were always available and the ease of access. Although some found the lack of daily housekeeping due to COVID-19 to be a downside, others commended the hotel for its cleanliness during the pandemic. Despite the mixed reviews, the hotel staff was described as friendly and accommodating.

Staff

The staff at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside received rave reviews from guests. They were described as outstanding, friendly and helpful with positive attitudes and exceptional service. Guests appreciated the courteous shuttle drivers, accommodating housekeeping staff and kind front desk receptionists. While some negative comments were made about younger staff members and occasional unfriendliness, the positive reviews far outweighed the negative. The location of the hotel was also praised and guests loved the free shuttle service. The only complaints mentioned were minor errors with reservations and some stress among restaurant staff. Overall, guests raved about the welcoming atmosphere and professional service of the hotel's staff.

Parking

The DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside offers on-site parking for an additional fee, which some guests found confusing to pay. However, the garage provides plenty of clean and easily accessible spaces with the added convenience of being able to come and go as you please, using your room key card to enter and exit. Although the card reader was not always reliable, the digital key for the room and garage was a standout feature for most guests. Valet parking was also an option, but some found it overpriced when compared to the garage rates. Unfortunately, the elevator to the garage seemed to be frequently out of order during guests' stays, making it difficult for people with heavy luggage, families with young children or older individuals. Fortunately, street parking over the weekend was free, but the potholes in front of the hotel were described as rough. While it's disappointing that guests had to pay an extra fee for parking and there were issues with the elevator, the rate was lower than similar hotels in the area.

4 Star

If you're considering Cleveland for your next travel destination, the DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside might just be the perfect place for you to stay. With exceptional service and super friendly staff, you are sure to feel welcome from the moment you arrive. The shuttle service is a great perk, making exploring the city even easier. The view and location are top-notch and the hotel provides incredible value for your money. Guests have described their stays as comfortable, nice and superb. The rooms are clean and the staff is great. Enjoy a drink in the restaurant before heading out for a night on the town. The hotel has some limitations, but it serves its purpose well without luxuries. Overall, we highly recommend the DoubleTree for a great stay in Cleveland.

No, DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside doesn't have any pool.

No, a spa isn't available at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside.

No, DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside doesn't allow dogs.

Yes, parking facilities are available at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside.

Yes, DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside has a gym.

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DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside

Does DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside have a pool?

Is there a spa available at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

Is DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside dog-friendly?

Is parking available at DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside?

Does DoubleTree by Hilton Hotel Cleveland Downtown - Lakeside have a gym?