Hotel Indigo Cleveland Downtown by IHG
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Summary of reviewsHotel Indigo Cleveland Downtown by IHG, is an exceptional choice for visitors seeking proximity to key Cleveland attractions. Perfectly located in the heart of Cleveland’s sports and entertainment district, the hotel allows effortless access to Rocket Mortgage FieldHouse, Progressive Field and other downtown venues. The prime location makes it an ideal base for those attending concerts, MLB and NBA games or exploring local sights such as the Rock and Roll Hall of Fame.
Guests commend the hotel for its clean, newly updated rooms featuring modern decor and numerous amenities like mini-fridges, coffee makers, irons and safes. The beds and pillows are particularly praised for their comfort, ensuring restful nights. Although some rooms face minor maintenance issues and limitations such as small bathrooms and the absence of microwaves, the overall experience remains highly satisfactory with spacious and beautifully decorated rooms.
The cleanliness of the hotel receives mixed reviews. While many guests find the rooms well-maintained, spacious and clean, there are instances of housekeeping inconsistencies with reports of visible dust, dirty carpets and inadequately cleaned bathrooms. Despite these occasional lapses, the charming decor and comfortable accommodations contribute to a generally positive atmosphere.
Breakfast experiences are varied with many guests complimenting the breakfast staff for their great service and delicious offerings. However, some faced challenges like slow service due to understaffing, empty buffet trays and cleanliness issues in the dining area. The lack of a complimentary breakfast also led to additional costs for some guests.
The hotel's staff is frequently praised for their friendliness and helpfulness, significantly enhancing guest satisfaction. Exceptional service is noted across various departments, including the front desk, housekeeping and the restaurant/bar staff. Specific team members are highlighted for their efficiency and accommodating nature, contributing positively to the overall guest experience.
Overall, Hotel Indigo Cleveland Downtown stands out for its advantageous location, comfortable and clean accommodations and exceptional service from its staff. Despite some areas needing improvement, the hotel remains a recommended option for those visiting Cleveland, offering a blend of comfort, convenience and friendly hospitality.
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Guests commend the hotel for its clean, newly updated rooms featuring modern decor and numerous amenities like mini-fridges, coffee makers, irons and safes. The beds and pillows are particularly praised for their comfort, ensuring restful nights. Although some rooms face minor maintenance issues and limitations such as small bathrooms and the absence of microwaves, the overall experience remains highly satisfactory with spacious and beautifully decorated rooms.
The cleanliness of the hotel receives mixed reviews. While many guests find the rooms well-maintained, spacious and clean, there are instances of housekeeping inconsistencies with reports of visible dust, dirty carpets and inadequately cleaned bathrooms. Despite these occasional lapses, the charming decor and comfortable accommodations contribute to a generally positive atmosphere.
Breakfast experiences are varied with many guests complimenting the breakfast staff for their great service and delicious offerings. However, some faced challenges like slow service due to understaffing, empty buffet trays and cleanliness issues in the dining area. The lack of a complimentary breakfast also led to additional costs for some guests.
The hotel's staff is frequently praised for their friendliness and helpfulness, significantly enhancing guest satisfaction. Exceptional service is noted across various departments, including the front desk, housekeeping and the restaurant/bar staff. Specific team members are highlighted for their efficiency and accommodating nature, contributing positively to the overall guest experience.
Overall, Hotel Indigo Cleveland Downtown stands out for its advantageous location, comfortable and clean accommodations and exceptional service from its staff. Despite some areas needing improvement, the hotel remains a recommended option for those visiting Cleveland, offering a blend of comfort, convenience and friendly hospitality.
Hotel for Honeymoon
This boutique hotel is known for its stylish design and reflection of local character. Its chic atmosphere and location make it a good option for couples looking for a trendy and engaging stay downtown.
Dog Friendly Hotel
The hotel allows 2 pets up to 40 lbs for an additional fee of $100 per pet, per stay. Both dogs and cats are allowed, and well-behaved pets may be left unattended in rooms. There is green space down the street from the hotel for pet relief.
Business Hotel
Provides a stylish and modern environment with business-friendly amenities. Offers a unique and comfortable stay for business travelers.
Hotel with Gym
Hotel Indigo Cleveland Downtown by IHG has a fitness center with cardio and strength equipment, allowing guests to exercise during their stay. The facility supports a healthy lifestyle for travelers.
3-Star Hotel
Located in downtown Cleveland, this hotel provides a stylish and modern experience. It offers convenient access to nearby attractions, on-site dining, and well-appointed rooms, making it a great choice for visitors interested in exploring the city.
Family Friendly Hotel
Hotel near Nightlife Spots
Accessible Hotel
Guest Reviews
Hotel Indigo Cleveland Downtown by IHG, is highly praised for its prime location, making it a fantastic choice for visitors keen on proximity to key attractions. The hotel is situated in the heart of Cleveland's sports and entertainment district, making it exceptionally convenient for those planning to attend events at Rocket Mortgage FieldHouse and Progressive Field, both of which are just a stone's throw away. Guests appreciate how the hotel’s central location allows for easy walking access to various downtown restaurants, bars and sights, including concerts and sports events.
The surrounding area, despite being occasionally noted as quieter, is lauded for its proximity to popular venues and the ability to walk to most destinations. Travelers find the hotel superb for attending both MLB and NBA games with the bonus of being near other local attractions like the Rock and Roll Hall of Fame and downtown nightlife.
Visitors also mention the hotel's clean, newly updated rooms and commend the friendly, accommodating staff. The combination of ideal location, comfortable accommodations and helpful service makes Hotel Indigo Cleveland Downtown a highly recommended option for those looking to explore Cleveland’s bustling downtown and catch their favorite sports and entertainment events.
Guests at Hotel Indigo Cleveland Downtown have varied experiences with the breakfast offering. Many compliment the breakfast staff, noting their accommodation and great service. Several reviews highlight the delicious and plentiful breakfast selections with some guests particularly praising the tasty offerings and exceptional service.
However, several guests faced challenges, including understaffing issues leading to slow service and empty buffet trays. Some reported that the food was often cold and there were instances of incorrect and delayed orders. Despite enjoying the actual breakfast, others noted the absence of complimentary breakfast typical of IHG hotels, leading to additional costs.
Issues with cleanliness in the dining area and dissatisfaction with buffet management further marred the experience for some. Yet amid the mixed reviews, the location of the hotel remains a positive highlight for guests who benefitted from having breakfast as part of their stay.
Hotel Indigo Cleveland Downtown stands out for its excellent location, making it a convenient choice for visitors. Guests often highlight the clean and spacious rooms, which are complimented by modern, beautiful decor. Amenities such as mini-fridges, coffee makers, irons and safes add to the comfort, while the beds and pillows consistently receive high praise for their comfort.
The bright and updated rooms feature large TV screens, maintaining a cozy and welcoming vibe. Though some guests note minor maintenance issues and small bathrooms, the overall cleanliness and aesthetics of the rooms are highly regarded. Friendly and efficient staff contribute positively to the guest experience, ensuring stay is pleasant and accommodating.
Renovated and reasonably priced, the hotel also boasts a variety of in-room facilities. Despite a few shortcomings such as the absence of microwaves and occasional wait times for room readiness, the overall experience remains satisfactory. For those seeking a blend of comfort, convenience and cleanliness in Cleveland’s downtown area, Hotel Indigo offers a viable option with its spacious, well-kept rooms and top-notch bedding.
At Hotel Indigo Cleveland Downtown, guests consistently highlight the exceptional comfort of the beds. Many reviewers describe the beds as very comfortable, even labeling them as the most comfortable hotel beds ever. Soft, firm pillows complement the sleep experience, often mentioned as amazing or awesome and contributing to restful nights. While there are occasional mentions of hard pillows and a couple of instances of discomfort, the overwhelming sentiment underscores the coziness and superior quality of the bedding. Overall, guests can expect a restful and comfortable sleep experience at this hotel.
Situated in the heart of Cleveland, Hotel Indigo Cleveland Downtown certainly stands out for its impressive location and amiable staff. Guests frequently praise the hotel for its proximity to popular venues like the Rocket Mortgage Fieldhouse and its convenient downtown location. The friendly and helpful nature of the staff is a consistent theme in many reviews, adding a welcoming touch to the stay.
In terms of cleanliness, the reviews offer a mixed perspective. On the positive side, many guests find the hotel to be very clean with well-maintained rooms that are described as spacious, comfortable and quiet. The overall aesthetic of the hotel, which includes beautiful decor and architecture, also receives commendations. Despite some isolated negative experiences, the facility generally garners appreciation for its cleanliness and comfort with several guests highlighting clean and functional rooms as well as comfortable beds.
However, the hotel does have some areas needing improvement, particularly concerning the consistency of housekeeping services. While some rooms are described as spotless and super clean, other reviews point out issues such as visible dust, dirty carpets and inadequate cleaning in bathrooms. Problems like stained pillows, dusty surfaces and unpleasant smells in hallways and rooms suggest a disparity in cleanliness standards, leading to a varied guest experience. There are also mentions of maintenance issues, such as bathroom fixtures needing updates, which detract from the overall experience.
Despite these discrepancies, the spacious and clean rooms, along with the hotel's appealing decor and prime location, make Hotel Indigo Cleveland Downtown a noteworthy option for those visiting the area. The friendly staff and stylish ambiance create a generally positive atmosphere, even if there are occasional lapses in cleanliness that could benefit from closer attention.
Hotel Indigo Cleveland Downtown boasts a remarkable team celebrated for their friendliness, helpfulness and overall positive demeanor. Guests frequently mentioned the exceptional service provided by the front desk staff and the overall pleasant interactions with the reception, housekeeping and hotel bar teams. With comments highlighting how the staff is both friendly and accommodating, it is clear the hotel prioritizes guest satisfaction.
Specific staff members, like Joy and Jana, received notable praise for their accommodating nature and efficiency during the check-in and check-out processes. The valets and restaurant/bar staff also contributed to the high marks for service, as they were described as great and efficient.
However, not all feedback was without critique; some guests felt that occasional improvements in guest interactions could be made, such as better training to enhance the welcoming atmosphere. Despite these minor suggestions, the overwhelming sentiment was that the staff at Hotel Indigo Cleveland Downtown remain a major asset to its guests' overall experience, contributing significantly to the hotel's charm and comfortable stay.
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Location
The surrounding area, despite being occasionally noted as quieter, is lauded for its proximity to popular venues and the ability to walk to most destinations. Travelers find the hotel superb for attending both MLB and NBA games with the bonus of being near other local attractions like the Rock and Roll Hall of Fame and downtown nightlife.
Visitors also mention the hotel's clean, newly updated rooms and commend the friendly, accommodating staff. The combination of ideal location, comfortable accommodations and helpful service makes Hotel Indigo Cleveland Downtown a highly recommended option for those looking to explore Cleveland’s bustling downtown and catch their favorite sports and entertainment events.
Breakfast
However, several guests faced challenges, including understaffing issues leading to slow service and empty buffet trays. Some reported that the food was often cold and there were instances of incorrect and delayed orders. Despite enjoying the actual breakfast, others noted the absence of complimentary breakfast typical of IHG hotels, leading to additional costs.
Issues with cleanliness in the dining area and dissatisfaction with buffet management further marred the experience for some. Yet amid the mixed reviews, the location of the hotel remains a positive highlight for guests who benefitted from having breakfast as part of their stay.
Rooms
The bright and updated rooms feature large TV screens, maintaining a cozy and welcoming vibe. Though some guests note minor maintenance issues and small bathrooms, the overall cleanliness and aesthetics of the rooms are highly regarded. Friendly and efficient staff contribute positively to the guest experience, ensuring stay is pleasant and accommodating.
Renovated and reasonably priced, the hotel also boasts a variety of in-room facilities. Despite a few shortcomings such as the absence of microwaves and occasional wait times for room readiness, the overall experience remains satisfactory. For those seeking a blend of comfort, convenience and cleanliness in Cleveland’s downtown area, Hotel Indigo offers a viable option with its spacious, well-kept rooms and top-notch bedding.
Beds
Cleanliness
In terms of cleanliness, the reviews offer a mixed perspective. On the positive side, many guests find the hotel to be very clean with well-maintained rooms that are described as spacious, comfortable and quiet. The overall aesthetic of the hotel, which includes beautiful decor and architecture, also receives commendations. Despite some isolated negative experiences, the facility generally garners appreciation for its cleanliness and comfort with several guests highlighting clean and functional rooms as well as comfortable beds.
However, the hotel does have some areas needing improvement, particularly concerning the consistency of housekeeping services. While some rooms are described as spotless and super clean, other reviews point out issues such as visible dust, dirty carpets and inadequate cleaning in bathrooms. Problems like stained pillows, dusty surfaces and unpleasant smells in hallways and rooms suggest a disparity in cleanliness standards, leading to a varied guest experience. There are also mentions of maintenance issues, such as bathroom fixtures needing updates, which detract from the overall experience.
Despite these discrepancies, the spacious and clean rooms, along with the hotel's appealing decor and prime location, make Hotel Indigo Cleveland Downtown a noteworthy option for those visiting the area. The friendly staff and stylish ambiance create a generally positive atmosphere, even if there are occasional lapses in cleanliness that could benefit from closer attention.
Staff
Specific staff members, like Joy and Jana, received notable praise for their accommodating nature and efficiency during the check-in and check-out processes. The valets and restaurant/bar staff also contributed to the high marks for service, as they were described as great and efficient.
However, not all feedback was without critique; some guests felt that occasional improvements in guest interactions could be made, such as better training to enhance the welcoming atmosphere. Despite these minor suggestions, the overwhelming sentiment was that the staff at Hotel Indigo Cleveland Downtown remain a major asset to its guests' overall experience, contributing significantly to the hotel's charm and comfortable stay.
No, Hotel Indigo Cleveland Downtown by IHG doesn't have any pool.
No, a spa isn't available at Hotel Indigo Cleveland Downtown by IHG.
Yes, Hotel Indigo Cleveland Downtown by IHG welcomes dogs.
No, parking facilities aren't available at Hotel Indigo Cleveland Downtown by IHG.
Yes, Hotel Indigo Cleveland Downtown by IHG has a gym.
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