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The Westin Cleveland Downtown

Cleveland , 777 Saint Clair Avenue Ne (Show on Map)

8.0

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Westin Cleveland Downtown is a modern and clean hotel with a fantastic location in the city center, making it a perfect base for exploring downtown Cleveland. Guests enjoyed the ease of walking to nearby attractions and found the staff to be friendly and accommodating. Although there were some negative reviews regarding limited dining options and high prices, the breakfast buffet and Urban Farmer restaurant were generally well-received. The rooms received mixed reviews with some guests noting outdated decor and cleanliness issues, but many found them spacious and comfortable with notably comfortable beds. Guests also had mixed experiences with the parking options at the hotel. However, overall, The Westin Cleveland Downtown received very good reviews with many guests exceeding their expectations and praising the exceptional service provided by the staff.
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Luxury Hotel

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Free Wi-Fi

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Room Types

Junior Suite, 1 King, City view Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit offers 1 bed.

Guest room, 2 Queen The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a bath. The double room has carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as heating. The unit has 2 beds.

Guest Room, 1 King The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a bath. The double room has carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a safe deposit box, as well as a sofa. The unit has 1 bed.

Larger Suite, 1 King, Sofa bed, City view Featuring free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 1 bed.

Standard King Room with Roll-in Shower - Mobility and Hearing Accessible The unit has 1 bed.

About The Westin Cleveland Downtown

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Guest Reviews

8.0

Very Good

Location

The Westin Cleveland Downtown boasts a fantastic location with guests commenting on its convenience and proximity to many attractions including great restaurants, museums and stadiums. Visitors enjoyed the easy walk to Progressive Field and First Energy Stadium, making it a perfect spot for sports enthusiasts. The hotel is centrally located in the city center, giving guests an ideal base to explore downtown Cleveland. Additionally, the hotel is clean and boasts good aesthetics and its staff are friendly and helpful. The hotel bar and restaurant are also conveniently located on-site. Overall, The Westin Cleveland Downtown is a great location for visiting the downtown area, whether it be for business or pleasure.

Breakfast

The Westin Cleveland Downtown offers a good breakfast buffet, according to guest reviews. However, some guests found the menu in the restaurant to be limited and the food just okay. Additionally, the breakfast was not complimentary, which disappointed some guests. Some guests had a hard time getting service at breakfast and found the wait staff to be undermanned and inexperienced. A buffet might have provided a better solution. Some guests also found the breakfast to be too much. Restaurant prices are very high, which is something to consider when budgeting for meals. Guests who were looking for a continental breakfast included in the price of their hotel room for an overnight stay will be disappointed. Some guests found the breakfast place in the hotel to be not good and some guests found the food at the restaurant wasn't too good. However, some guests did enjoy the eggs bene in the morning. Some guests were disappointed that the website was misleading about available amenities, specifically about dining options. The website indicated the availability of room service and an open restaurant, but the restaurant was only open for breakfast for three hours a day during their stay. No room service was available. Some guests also found it disappointing that breakfast in the room was not offered for a price of over $600. Lastly, some guests wished that they could have at least received a free coffee in the morning.

Dinner

The Westin Cleveland Downtown is a great hotel for its central location and excellent restaurant. Although there were some negative reviews, many guests enjoyed the food and service at the Urban Farmer, praising the burger and fries in particular. The bar staff was also great during dinner and drinks. However, some guests were disappointed by the limited dining options and high prices and a few experienced slow service. Furthermore, some were misled by the hotel's website about the availability of room service and dining options. Despite these issues, Urban Farmer was a hit with many guests, who found it fabulous and a great value for money. Note though, that the restaurant currently does not serve its full menu. Additionally, some guests were disappointed to find that the restaurant was only open for breakfast during their stay, while others wished it stayed open a bit later.

Rooms

If you're planning a stay at The Westin Cleveland Downtown, you can expect a range of experiences when it comes to the rooms. While some guests reported outdated and worn decor, others were impressed with the modern, clean and spacious accommodations. The beds are comfortable, the showers are great and some rooms offer stunning views of Lake Erie. For those who need to work or want to relax, the sitting areas with desks or sectional sofas are a plus. A few guests did report cleanliness issues, such as dirty carpets, bugs or unpleasant smells. However, most guests found the hotel to be clean and the staff pleasant and helpful. Whether you're visiting for business or pleasure, The Westin Cleveland Downtown has rooms that will suit your needs and preferences.

Beds

The Westin Cleveland Downtown is a hotel with notably comfortable beds. Guest reviews frequently mentioned the comfort of the beds with many describing them as the most comfortable they've slept on. The decor of the rooms was also frequently praised with nice room features and good storage space. Customer service was also highly praised with guests having positive experiences with the staff. There were some negative reviews regarding the age of the mattresses, but overall the beds were a highlight of the hotel.

Cleanliness

Guests who have stayed at The Westin Cleveland Downtown generally praise the hotel for its cleanliness with many using phrases such as "spectacularly clean," "very clean and classy," and "clean and modern decor." Guests also appreciate the hotel's location and excellent service. However, some guests note wear and tear in certain rooms and a few guests reported issues with cleanliness, including footprints in the shower and bathroom floor, dust and stains on box springs. Despite these rare occurrences, most guests agree that The Westin Cleveland Downtown is a clean and comfortable hotel that provides an easy, anxiety-free stay.

Staff

The Westin Cleveland Downtown is well-loved for its amazing staff with guests praising their friendliness, professionalism and hospitality. From the front desk to the valet, every member of staff goes out of their way to make sure guests have a great stay. Kelvin at the front desk is especially highly regarded with guests saying he made their visit spectacular. Even in busy times such as during Browns games, the staff remains cool and professional. Requests for things like room views or early/late check-in are accommodated with no problem. The hotel is also clean and well-appointed with good water pressure and genius shower starters in the rooms.

Parking

Guests at The Westin Cleveland Downtown had mixed experiences with parking at the hotel. Some found it difficult to use the valet service, while others loved the welcoming staff. The attached parking garage was convenient, but some guests found it run down and creepy at night. Parking prices were a common complaint with some feeling it was overpriced for the amenities provided. However, others appreciated not having to worry about finding a spot to park. It's important to note that some guests experienced issues like double charging or doors being left unlocked during valet parking. Despite these concerns, the hotel's location and modern facilities still made for a pleasant stay.

4 Star

The Westin Cleveland Downtown is a great modern hotel located in a prime location, close to the Rock & Roll Hall of Fame and the convention center, making it extremely convenient for travelers attending events. The hotel has easy parking and offers clean, comfortable and well-designed rooms, perfect for short stays. The staff is friendly and helpful, providing exceptional service to guests. The hotel is overall a good value and despite some reviews stating that rooms are starting to look a little dated and the hotel is overpriced, the majority of guests exceeded their expectations and would book again. Overall, The Westin Cleveland Downtown is a pleasant and superb hotel with very good reviews.

No, The Westin Cleveland Downtown doesn't have any pool.

No, a spa isn't available at The Westin Cleveland Downtown.

Yes, The Westin Cleveland Downtown welcomes dogs.

Yes, parking facilities are available at The Westin Cleveland Downtown.

Yes, The Westin Cleveland Downtown has a gym.

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