Health & Safety
As an all-inclusive resort, Villa Buena Onda likely has comprehensive health and safety protocols in place. All-inclusive resorts often have established procedures for food safety, hygiene, and guest well-being.
ArrivalDo visitors need a health certificate (i.e. a test) prior to arrival?No
Do you perform temperature checks upon guests' arrivals?No
Do you ensure contactless check-in/check-out?Other
via email
Do the hotel's main entrance doors open automatically?No
Can guests access their room entrance directly from outside the hotel without entering the lobby?No
CleaningAre the rooms left vacant for a minimum period of time after a guest checks out?Yes, for 3 hours.
Is there an option for no in-room housekeeping during a guest's stay?Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals?Yes
Does the cleaning crew wear appropriate personal protective equipment?Yes
Do you sanitize the common areas?Yes, daily
Are guests' luggage and belongings disinfected upon arrival?No
Do you sanitize guests' keys/cards?Yes
Do you provide thorough cleaning of the rooms?Yes
Are all employees trained and monitored to follow a cleaning protocol?Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus?Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces?Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles?Yes
LimitationsAre elevator rides limited?There are no elevators
Is furniture in public areas arranged to allow more space for distancing?No
Are guest rooms allowed to be accessed until check-in after they were cleaned?Yes
Does the hotel operate at a limited capacity?No
Does the hotel accept domestic bookings only?No
Do you allow people who don't stay or work at the hotel to enter its premises?No
Do you allow people who don't stay at the hotel to enter the rooms?No
Have you altered check-in / check-out hours to allow more time between departures and arrivals?Yes, New hours: Check-in: 15:00 - Check-out: 09:00
AccessoriesDo you provide medical kits (masks, gloves and sanitizer) to the staff?No
Do you provide medical kits (masks, gloves and sanitizer) to the guests?No
Do you provide disinfecting wipes in each room?No
Are there hand sanitizing stations throughout the hotel?Yes
Is there a sanitizing sprayer for shoes outside each room?No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols?No
Do you use physical distancing markers?No
Do you use delivery robots to get stuff to guests' rooms?No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)?Yes
Are rugs removed from guest rooms?Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens?Yes
Are air purification and sanitization devices installed?No
Are linens, towels and laundry washed in accordance with the official guidelines?Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility?Yes
Food & Beverage ServiceDo you offer pre-made boxed meals to guests?No
Do you offer single-serve options instead of buffets for breakfast?Yes
Do you offer contactless delivery for in-room dining?No
Protocols & CertificationsDo you follow any of these protocols or have you obtained any of these certifications?World Health Organization (WHO) guidelines
Costa Rican Tourism Board
Has there been a person appointed to supervise the correct implementation of the measures?Yes
Do you check temperature for all onsite staff on a scheduled basis?No
Do your staff practice social distancing guidelines?Yes
Are there dedicated isolation zones on property?No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)?Yes
Is there a doctor available either on-site or on-call?Yes
Has the hotel closed during the pandemic?Yes
Reopening Date: October, 01 2020
Accessible
This villa features a wheelchair accessible pool suite and an ADA bedroom with ramp access to the patio and pool. The two-tiered infinity pool has ADA wade-in access, and all areas of the villa are accessible to guests.
To whom is your hotel/accommodation accessible?People who use a wheelchair
People with asthma
Is there level-access route (might include lifts) from the road to the rooms?No
Are there any facilities that guests who use a wheelchair cannot reach?Yes
Please specify: Upstairs rooms.
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms
Please specify: the accessible room
In the rooms, does the toilet have support handrails?Yes, in certain rooms
Please specify: the accessible room
Are wheelchairs offered to guests who do not come with their own?Νο
Family
This smaller, all-inclusive boutique hotel provides personalized service and a relaxed atmosphere, suitable for families seeking a more intimate experience. The pool and nearby beach offer recreation options.
What percentage of your guests are families?Between 50% and 90%
Family-Friendly room types:Family rooms. Number: 4
Triple rooms. Number: 4
Eight-bedroom vacation home
Please suggest which room type a family with one child should choose and where the child will sleep:4 rooms can fit an extra single bed
Please suggest which room type a family with two children should choose and where the children will sleep:1 room can fit 2 extra single beds
Please suggest which room type a family with three children should choose and where the children will sleep:NA
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost:Any room can be used, but baby cots are not available.
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost:Any room can be used, but baby cots are not available.
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost:Any room can be used, but baby cots are not available.
Is there a kids' club?No
Do you offer babysitting/child services?No
