Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

Concord, 5400 John Q. Hammons Drive Northwest35.36488,-80.70117(Show on Map)

8.3

Very Good

+5 Photos

+ 3 Photos3

Checkin - Checkout datesWed, 04 Nov - Thu, 05 Nov04 Nov - 05 Nov

Info

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa, located next to the Rocky River Golf Course and connected to the Concord Convention Center, offers a luxurious and relaxing experience for guests. Its prime location is just a mile from Charlotte Motor Speedway and five minutes from Concord Mills mall, home to SEA LIFE Centre Charlotte. The hotel provides numerous amenities, including Spa Botanica, a well-equipped fitness center, complimentary made-to-order breakfast, concierge service, on-site dining options, an indoor pool, pet-friendly rooms and meeting rooms. Guests can enjoy casual dining at Rocky River Grille or Starbucks brews and snacks at Caffeina's Marketplace Café. Spa Botanica offers a variety of luxurious treatments, with full-day experiences, couples' treatments and memberships providing monthly treatments and access to the fitness center and pool. The golf course, ranked among the top 100 in North Carolina, features stunning views and PGA professional-led instruction for a memorable golfing experience.

Summary of reviews

Summarized by AI

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa is a prime location for both business and leisure travelers with many dining and shopping options nearby. The complimentary breakfast is a highlight for guests with a variety of options available and a great breakfast area. The hotel offers spacious rooms that can accommodate families, although some guests have reported issues with outdated furniture and maintenance. The cleanliness of the hotel is inconsistent with some guests praising the cleanliness while others have reported hygiene issues. The staff has received mixed reviews with some guests finding them exceptionally nice and helpful while others have reported rude and unprofessional behavior. The hotel boasts both indoor and outdoor pools, although some guests have reported issues with cleanliness. The parking situation has received criticism from some guests with many expressing dissatisfaction with the $8 per day parking charge. The hotel offers an exceptional family weekend experience with spacious suites and many options for food and drinks on site. The beds have received mixed reviews with some guests finding them super comfortable while others have reported issues with stiffness and discomfort. Overall, opinions are divided with some guests having a pleasant experience while others have reported issues with cleanliness, maintenance and staff behavior.

Categories

Golf

AI-generatedThe hotel's name, 'Golf Resort & Spa', directly indicates dedicated golf facilities and amenities for guests seeking a golf-focused experience.

Spa

Spa Botanica at the Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa is the perfect place to relax and rejuvenate. The spa features a range of services including hydrotherapy, deep tissue massages, and a beauty salon. Spa packages are available and include full-day experiences and couples' treatments. In addition to these services, the spa also offers body scrubs, body wraps, facials, manicures, pedicures, waxing, and hair care.

Family

AI-generatedThis resort provides spacious suites perfect for families, along with amenities like a golf course and spa. The Embassy Suites brand is known for offering complimentary breakfast and evening receptions, adding value for families.

Dog Friendly

AI-generatedThis resort is pet-friendly, allowing 2 pets up to 75 lbs. It is located near a dog park and offers a range of amenities including an on-site spa, golf course, and dining options, making it suitable for both pets and their owners.

Pool

AI-generatedThis resort offers an indoor pool and a spa, providing options for relaxation and recreation. The combination of pool facilities and spa services enhances the guest experience.

Indoor Pool

Business

AI-generatedThis resort provides a comprehensive experience for business travelers, featuring spacious suites equipped with mini-refrigerators, microwaves, and work desks. It also boasts a business center, meeting rooms, and a full-service spa, ideal for both work and relaxation.

Parking

AI-generatedThe hotel provides onsite self-parking for guests. A daily fee of $8.00 applies for parking in the open parking lot.

Gym

AI-generatedThis hotel offers a spa and golf resort, providing options for both fitness and relaxation. Specific details about the gym are not available in the provided context, but its resort status suggests comprehensive amenities.

3 Star

AI-generatedThis resort features a full-service spa, providing guests with relaxation and wellness options. It also offers a restaurant on-site, adding convenience for dining. Its central location near Interstate 85 provides easy access to area attractions and corporate offices.

Indoor Pool

AI-generatedThis resort features an indoor pool, in addition to a golf course and spa facilities. It provides a variety of amenities for recreation and relaxation.

Honeymoon

Accessible

Check-in - Check-out

Check In:

16:00

Check Out:

11:00

Facilities

Parking

Restaurant

Pets allowed

Room service

Meeting/banquet facilities

Bar

24-hour front desk

Fitness centre

Golf course (within 3 km) (additional charge)

Terrace

Non-smoking rooms

Business centre

Laundry

Dry cleaning

Facilities for disabled guests

Barber/beauty shop

Family rooms

Internet services

Lift

Express check-in/check-out

Safety deposit box

Spa & wellness centre

Massage

Packed lunches

Car hire

Heating

Fax/photocopying

Luggage storage

WiFi

Allergy-free room

Indoor pool

Non-smoking throughout

Air conditioning

ATM/cash machine on site

Sun terrace

Indoor pool (all year)

Special diet menus (on request)

Vending machine (drinks)

Vending machine (snacks)

Shared lounge/TV area

Parking on site

Private parking

Paid WiFi

Kid-friendly buffet

Accessible parking

Wheelchair accessible

Wine/champagne (additional charge)

Coffee house on site

Outdoor furniture

Outdoor fireplace

Beauty services

Spa facilities

Steam room

Spa lounge/relaxation area

Spa/wellness packages

Fitness

Key card access

Swimming pool

Food can be delivered to guest accommodation

Staff follow all safety protocols as directed by local authorities

Shared stationery such as printed menus, magazines, pens, and paper removed

Hand sanitizer in guest accommodation and key areas

First aid kit available

Cashless payment available

Room Types

Two-Room King Suite - Non-SmokingThis suite features a separate seating area with sofa bed, flat-screen cable TV, and microwave. A small refrigerator is also included.

King Suite with Balcony - Non-SmokingThis suite features a balcony, flat-screen cable TV, and microwave. A small refrigerator is also included.

Two-Bedroom Suite with One King Bed or Two Queen Beds - One Bath - Non-SmokingThis very spacious suite features a large separate seating area with sofa bed, microwave, and small refrigerator.

One-Bedroom King Suite - Hearing Access/Non-SmokingThe suite's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. The suite provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box and a flat-screen TV with cable channels. The unit offers 1 bed.

King Room - Mobility Access/Non-SmokingThe quadruple room's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. The spacious quadruple room offers air conditioning, a tea and coffee maker, a seating area, a safe deposit box and a flat-screen TV with cable channels. The unit offers 2 beds.

King Suite with Accessible Tub - Mobility and Hearing Access/Non-SmokingThe suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. The suite offers air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 2 beds.

King Suite with Roll-In Shower - Mobility/Hearing Accessible - Non-SmokingThe suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. The suite offers air conditioning, a tea and coffee maker, a seating area, a safe deposit box and a flat-screen TV with cable channels. The unit has 2 beds.

Two-Bedroom Presidential Suite with Two King BedsThe suite's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. The spacious suite provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 3 beds.

One-Bedroom Suite with Two Queen Beds - Hearing Access/Non-SmokingThis suite is air-conditioned and features a TV with cable channels, a tea and coffee maker and a seating area. The unit offers 2 beds.

Two-Room Queen Suite with Two Queen BedsThe suite provides air conditioning, a tea and coffee maker, a seating area and a flat-screen TV with cable channels. The unit offers 3 beds.

Corner Queen Suite with Two Queen Beds - Non-SmokingThis suite is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker and a seating area. The unit has 3 beds.

Two Room Suite with One King Bed and Shower - Non-SmokingThis suite offers a flat-screen TV. The unit offers 2 beds.

About Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa offers guests a luxurious and relaxing getaway, situated next to the Rocky River Golf Course and connected to the Concord Convention Center. The hotel's prime location places it just a mile from Charlotte Motor Speedway, while Concord Mills mall, home to SEA LIFE Centre Charlotte, is only five minutes away. Guests can enjoy the full-service Spa Botanica, a well-equipped fitness center featuring a Peloton Bike with toe cages, complimentary made-to-order breakfast and an evening reception. Among the hotel's many amenities are connecting rooms, digital key access, concierge service, on-site dining options, an indoor pool, fitness center, pet-friendly rooms, room service and meeting rooms. For dining and drinks, the Rocky River Grille offers a casual menu and optional evening room service, while Caffeina's Marketplace Café serves Starbucks brews and snacks. Spa Botanica provides guests with an array of luxurious treatments, including hydrotherapy, deep tissue massages and a beauty salon. Full-day experiences and couples' treatments are available and the spa offers memberships that include monthly treatments, discounts and access to the fitness center and pool. For golf enthusiasts, the public course is ranked among the top 100 in North Carolina, with natural contours and stunning river and wetland views. Guests can also access instruction and private teaching led by PGA professionals, ensuring a memorable golfing experience.

Guest Reviews

8.3

Very Good

Review Summaries

Summarized by AI

Location

Guests rave about the prime location of Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa with many stating that it is ideal for both business and leisure travelers. The hotel offers options for food and drinks on-site, so guests can park their car and never leave until their departure. The proximity to PNC Pavilion and River Rock Golf Club is a highlight for many and guests appreciate being halfway between Charlotte and Atlanta. The area surrounding the hotel is filled with shopping and dining options, making it a great location for those looking to explore. Additionally, the outside area of the hotel is calm and inviting and the pool is enjoyed by many. The hotel's location is consistently described as superb, great and ideal for various trips and needs.

Breakfast

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa knows how to treat their guests to a delicious start of the day with their complimentary breakfast. Guests loved the variety of options available and even highlighted the excellent cook-to-order breakfast cooked by the phenomenal chef. Others were happy with the free drinks offered during breakfast. The breakfast area was also praised with one guest calling it one of the coolest setups they've seen in a while. However, some guests felt that the breakfast could have been better prepared and some found the breakfast buffet to be lacking. Nonetheless, guests still enjoyed the tasty breakfast and the nice selection of options provided.

Rooms

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa offers a variety of rooms that can accommodate families of different sizes. The hotel's big and spacious rooms have comfortable beds and are clean. However, some guests complain about the outdated furniture and uncomfortable beds and pillows. Some rooms need refurbishing and show signs of wear and tear, such as peeling wallpaper, chipped tubs and stains on bed skirts. Guests also report encountering some hygiene and maintenance issues, like rust stains in the shower, bad smells and broken or missing items. Despite these drawbacks, some guests appreciate the large windows, natural light and nice views from their rooms. Families traveling with children find the suites to be great and some guests like the cozy and nice setup of their rooms. Finally, some guests mention that the hotel is a little dated and some complain about issues with their rooms during special events like weddings. Despite these mixed reviews, many guests commend the property's cleanliness.

Beds

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa offers a mixed experience when it comes to beds. While some guests rave about the super comfortable beds and clean bedding, others complain about stiff mattresses, uncomfortable pillows and even strange bites on their legs and arms. Pull-out sofas were particularly unpopular with many guests describing them as feeling like "hard metal." Even traditional beds had some issues with several guests describing noticeable indentations in the middle. Despite the mixed reviews, some guests did enjoy a restful night's sleep, so it might be worth checking out the beds for yourself during your stay.

Cleanliness

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa offers a clean and spacious atmosphere with some guests stating that their rooms were super clean and well-maintained. However, others reported dirty carpets, outdated furniture, dirty bathrooms and even mold in some fixtures. The cleanliness of the hotel seemed inconsistent with some guests highlighting the friendly staff and clean facility, while others mentioned dirty towels left outside of rooms for days and trash under the bed. The breakfast received mixed reviews with some guests complaining about cold food. Despite some areas for improvement, the hotel's overall cleanliness was appreciated by some, while others recommended that the property needs updating and general upkeep.

Staff

The staff at Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa received mixed reviews from guests. While some found the atmosphere welcoming and the staff exceptionally nice and helpful, others claimed that the staff was rude and unprofessional. Several guests praised individual staff members, such as Esther and Leigh, for their excellent customer service. Some guests also reported issues with housekeeping and front desk operations, including a lack of service and difficulty reaching staff. However, overall, the majority of guests found the staff to be friendly and courteous, adding to the warm and welcoming feeling of the hotel.

Pool

The Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa boasts both an outdoor and indoor pool for guests to enjoy during their stay. However, some guests have reported that the pool was dirty and cloudy, making it unappealing to swim in. Others mentioned that the indoor pool was also dirty and even freezing at times. Despite this, there were guests who enjoyed the pool and took advantage of the nightly reception. Keep in mind that during peak times, it may be challenging to find a table for breakfast. Lastly, it should be noted that some guests did not mention anything related to the pool during their stay.

Parking

Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa boasts a prime location and offers comfortable, clean rooms with great parking. However, some guests have raised concerns about the parking situation at the hotel with many reviewers expressing their dissatisfaction with the $8 per day parking charge. Some guests were charged for parking without prior knowledge, while others found the parking area crowded and unregulated. Some visitors also felt that paying for parking was excessive, given the already steep room rates. Despite these criticisms, a small number of guests praised the hotel for offering free parking.

Family

The Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa offers an exceptional family weekend experience with many options for food and drinks on site. The suites are spacious and comfortable, making it great for traveling with children. One guest even mentioned being able to check in early, which was a bonus for their family. However, some guests did mention that breakfast closes too early and families don't want to wake up at 6 am for breakfast. Despite this, families loved everything else about the hotel, as their kids enjoyed the glass elevators and small water feature in the unique lobby. The kids loved it! Some guests did mention too many kids running around late at night, but overall, it was an excellent experience for a family weekend.

3 Star

The Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa has mixed reviews from guests. Some found the hotel to be pleasant with a good location, while others thought it was dirty, laskluster and not worth the high price. Some guests mentioned roaches in their room and the need for upgrades to the facility. The hotel was described as good and bad and some guests were disappointed and unsatisfied with their stay. Additionally, some accommodations were not available and should have been listed on the website. Overall, opinions are divided and some guests would not stay again.

FAQ

Yes, Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa.

Yes, Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa welcomes dogs.

Yes, parking facilities are available at Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa.

Yes, Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa has a gym.

Location

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