As guest reviews of SBH Monica Beach Resort have shown, the staff of the hotel is one of its strongest points. While some reviews mentioned that the staff is overworked or lacks friendliness, the majority praised them as excellent, superb, friendly and attentive. Guests appreciated the helpfulness and professionalism of the staff with many mentioning specific employees who went above and beyond to make their stay pleasant. Some guests noted that the cleaning staff seemed overworked, but still did an excellent job. Many reviews highlight the kindness and availability of the reception, restaurant and animation staff, who were always willing to help. Overall, guests felt that the hotel had a friendly and welcoming atmosphere, thanks in no small part to its hardworking and dedicated staff.
