The staff at Novotel Cotonou Orisha receives mixed reviews, but the positive feedback highlights their professionalism, friendliness and willingness to help. Guests have had pleasant interactions with staff members such as Ornella who are kind and efficient and there are numerous compliments about the warmth and welcoming nature of staff. Some guests have even praised the staff for going out of their way to accommodate special requests, including making a birthday celebration extra special. However, there are some negative comments about rude and unfriendly staff, particularly at the front desk. Some guests have also noted slow service and issues with maintenance requests. Overall, while there are some areas for improvement, the majority of guests appreciate the efforts of the friendly and helpful staff at Novotel Cotonou Orisha.