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Summary of reviewsEl Cozumeleño Beach Resort - All Inclusive is renowned for its idyllic seaside location, offering guests breathtaking ocean views and spectacular sunsets. The resort is particularly favored by beachgoers and divers with easy snorkeling and diving access directly from the hotel. The serene and scenic environment, although somewhat remote from the town center, is easily accessible thanks to convenient taxi services and its proximity to the airport and ferry pier.
Guests generally appreciate the extensive outdoor spaces, including multiple pools, a mini-golf area, beach bars and various activity options, all contributing to a satisfying experience. The private beachfront area is well-maintained, providing crystal-clear waters and excellent opportunities to enjoy the rich marine life.
Breakfast at the resort receives mixed reviews but leans positively. Guests commend the selection, particularly the à la carte options, made-to-order dishes and morning fruit smoothies. Despite occasional criticisms of repetitive items and issues with service, many find the breakfast adequately convenient and enjoyable, especially when dining in the beachfront open-air restaurant.
Dinner experiences are divided. The à la carte restaurants, notably the Veranda Restaurant, are praised for their quality, gourmet offerings and excellent service, although the need for early reservations can be inconvenient. The buffet, while decent, often lacks variety and flavor, which can detract from the overall dining experience. However, some guests do find the dinner offerings to be delicious, particularly in the more exclusive dining settings.
The rooms at El Cozumeleño are a mixed experience, enjoying favorable comments for their spaciousness and magnificent ocean views. They are generally comfortable and clean, but many reviews highlight the need for renovations and modernizations due to outdated furnishings and occasional maintenance issues.
Cleanliness is a standout feature of the resort. The staff's hard work ensures that the public areas, including the lobby, pool areas, beach and large rooms, remain very clean. Despite occasional lapses in daily service or issues with dirty linens, the overall consensus is that the resort maintains a high standard of cleanliness.
The staff at the resort is generally well-regarded for being friendly, courteous and hardworking with many guests expressing appreciation for the excellent service provided by the waitstaff, bartenders and valets. However, the front desk staff occasionally receive criticism for inattentiveness and inefficiency.
Free wifi at the resort is available primarily in public areas like the lobby and pool with room connectivity being notably unreliable. This can be inconvenient for those needing consistent internet access.
The pool amenities receive positive feedback for their beauty and maintenance, although there are some issues with cleanliness and maintenance at times. Despite this, the pools are a popular feature, complemented by poolside snack bars and other recreational activities.
The beach at El Cozumeleño is highly praised for its pristine, clear waters, making it ideal for snorkeling. The well-maintained, tranquil beach is a favorite among guests, although more loungers and umbrellas would be beneficial.
Overall, the resort offers a well-rounded experience with its range of activities, clean and scenic environment and friendly staff, making it a favored destination for families and individuals seeking a relaxing and engaging beachside vacation. Show more
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Categories
Resort with All Inclusive Packages
Beachfront Resort
Resort near The Beach
Resort with Spa
Family Friendly Resort
Romantic Resort
Resort with Swimming Pool
Pool Swim Up Bar Outdoor Pool
Business Resort
Resort with Gym
Resort with Tennis Courts
Resort for Yoga
4-Star Resort
Resort with Outdoor Pool
Resort with Swim Up Bar
Room Types
Garden View RoomThis spacious room features 1 king size bed and a sofa bed or 2 double beds. It comes with air conditioning, a cable TV, a dining area, telephone and private bathroom with toiletries and hairdryer.
Maximum occupancy is 2 adults (see Hotel Policies).
Balcony Ocean View Double Room GuaranteedThis spacious room features 1 king size bed and a sofa bed or 2 double beds, plus a private balcony with ocean views. It comes with air conditioning, a cable TV, a dining area, telephone and private bathroom with toiletries and hairdryer. Room service included (limited hours).
Maximum occupancy is 2 adults (see Hotel Policies).
Sky Ocean Double RoomThis room is located on the top floor of the hotel. It features 1 king size bed and a sofa bed or 2 double beds, plus a private balcony with ocean views. It comes with air conditioning, a cable TV, a dining area, telephone and private bathroom with toiletries and hairdryer.
It also includes preferential reservation at La Veranda Restaurant, personalized guest service and turn-down service.
Premium Sky TopExclusively for athletes and their companions, this spacious room offers pick up and return the day of competition and access to bicycle mechanic in the Ironman event, food for athletes and cycle routes to training.
In addition to free transportation to and from the event on race day, guests also have access to a mechanical bike service (only Ironman race), a specially designed athletes buffet, a secure running path, a map of cycling routes in Cozumel, and tours and activities for the racers family. In-room massage and free bottled water are also available. Renting this room requires proof of registration in the Ironman race and/or the race event.
The room has a safe , alarm clock and free bottled water is provided.
This room is only available to athletes and their companions, participants of sporting events to be held on the island such as Ironman, GFNY, ITU and others.
Athletes Ocean View RoomThe spacious double room provides air conditioning, a private entrance, a balcony with sea views as well as a private bathroom featuring a shower.
Guest Reviews
7.3
Good
Location
El Cozumeleño Beach Resort - All Inclusive boasts a truly enviable location, making it a popular choice for travelers. Nestled right on a beautiful beach, guests enjoy spectacular sea views and breathtaking sunsets from their rooms, pools and the casual dining areas. The proximity to the ocean allows for exceptional snorkeling and diving experiences directly from the hotel, which is highlighted as one of its best features.
The resort's setting is both tranquil and scenic, providing a lovely and peaceful beach environment. Despite being a bit remote from the bustling town center, transportation is convenient with easy access to taxis, making trips to downtown and other attractions straightforward. Additionally, the hotel is a short drive from the airport and ferry pier, contributing to its accessibility.
The resort is equipped with extensive outdoor spaces, including multiple pools, a mini golf area, beach bars and various activity options, all contributing to a comprehensive and satisfying guest experience. The beachfront section, while small, is private and well-maintained, offering abundant opportunities to enjoy the crystal-clear waters and rich marine life.
Overall, El Cozumeleño Beach Resort benefits significantly from its prime seaside location, making it an ideal spot for beachgoers, divers and those seeking a serene getaway with stunning natural beauty.
Breakfast
At El Cozumeleño Beach Resort - All Inclusive, guest opinions about breakfast are varied but generally lean toward the positive side. Many guests appreciate the selection, often praising specific dishes like the omelettes and the hotcakes with waffles. A number of visitors have highlighted the benefits of the à la carte options and the morning fruit smoothies, which appear to be a hit. There's also a consistent appreciation for the morning coffee and fresh coffees.
However, some guests have noted a lack of variety in the buffet offerings with criticisms of repetitive menu items like eggs being a common theme. There have been mentions of certain items, such as chilaquiles and chicken, not always meeting expectations. Additionally, a few visitors reported issues like the presence of ants in the breakfast bread and an understaffed service.
Despite these drawbacks, numerous reviews consistently describe breakfast as fine or good, emphasizing the convenience and quality of made-to-order options and the overall freshness of the food. The beachfront open-air restaurant adds to the relaxed dining experience. In summary, while there are areas for improvement, many guests find breakfast at El Cozumeleño to be a positive start to their day.
Dinner
El Cozumeleño Beach Resort - All Inclusive offers a mixed dining experience according to guest reviews. Dinner at the hotel shines in some aspects, particularly at the à la carte restaurants which are praised for their better quality food and delicious, chef-prepared meals, especially compared to the buffet options. However, making reservations for these specialty restaurants can be cumbersome, requiring guests to book early in the morning for a chance to enjoy these dining experiences. The Veranda Restaurant stands out with commendations for its gourmet offerings and excellent service, although having to reserve early detracts from the convenience.
The buffet, while decent and variable in presentation, suffers from a lack of variety and quality in the food with some guests describing it as repetitive and occasionally lacking in flavor. This buffet is notably small and often not up to par with guest expectations, sometimes being overcooked, cold or taking too long when ordered à la carte.
Despite these inconsistencies, there are positive notes about the food for dinner with some guests finding it excellent and delicious, particularly in the reserved dining settings where the menu is varied and includes welcoming cocktails and daily chef specials.
Overall, dinner at El Cozumeleño Beach Resort requires some planning to enjoy its best offerings, primarily through making early reservations for the better dining options. The buffet could benefit from improvements in variety and flavor to elevate the overall dining experience to match the high standards set by the à la carte restaurants.
Rooms
The rooms at El Cozumeleño Beach Resort - All Inclusive are a mixed bag, oscillating between spacious comfort and dated facilities. A majority of guests appreciate the generous room sizes and the magnificent ocean views that many rooms offer. Many find the rooms comfortable and clean, highlighting traits like being 'comfortable and spacious,' with some calling them 'fabulous' and 'beautiful.'
However, the resort faces consistent criticism regarding its upkeep. Numerous reviews indicate an urgent need for renovation, painting a picture of outdated furnishings, old facilities and lack of proper maintenance. Complaints about rooms smelling musty or moldy, broken furniture and issues with air conditioning are recurrent. There are also significant maintenance issues noted, such as leaking showers, inconsistent hot water and non-functioning electrical outlets.
Despite the cleanliness praise, a few maintain concerns over cleanliness, specifically citing dirty bathrooms, stained linens and occasional sightings of cockroaches. Some guests experienced poor functionality in their rooms, like loud air conditioning, low water pressure and broken fixtures.
While the beachfront access and views bolster the experience, the absence of room amenities like WiFi, refrigerators and sufficient outlets dampens the stay for some. Overall, the generous space and oceanic views are strong points, but consistent upkeep and modern upgrades seem necessary to enhance the guest experience fully.
Beds
El Cozumeleño Beach Resort - All Inclusive seems to have a mixed reputation regarding its bedding. While there are a few positive remarks, such as large and clean beds, some guests found their beds to be quite comfortable and praised the mattress quality, the majority of reviews paint a different picture. Many guests describe the beds as very hard with some even comparing the experience to sleeping on the floor. Issues of discomfort are common and several reviews point out that the mattresses are old, lumpy and in dire need of replacement. Additionally, there are reports of moldy, damp and smelly linens, which detract further from a comfortable sleeping experience.
There have been specific mentions of bedding being too firm, deformed mattresses and even damaged sofa beds. The overall sentiment suggests that while the beds are large, they often fall short in terms of comfort and there's a clear need for an upgrade in both quality and maintenance. The resort's efforts to provide extra beds when needed and the isolated mentions of clean beds, however, indicate some positives in an otherwise inconsistent bedding experience.
Cleanliness
El Cozumeleño Beach Resort stands out for its exceptional cleanliness, which is a recurring highlight in guest reviews. The lobby, pool areas and the large rooms are regularly described as very clean with a pleasant and tranquil beach that is meticulously maintained despite seasonal challenges like sargassum. Guests appreciate the consistent hard work of the staff who keep the resort and its facilities in pristine condition throughout the day.
The property as a whole is described as clean, well-kept and beautiful with good maintenance practices extending to the hotel's expansive grounds and multiple pools. The beach not only boasts clean waters but also ample seating areas, making it a favorite among visitors. Rooms, while clean and spacious, occasionally receive mixed feedback regarding maintenance with some reports of moldy smells and outdated facilities.
Guests have noted that the cleanliness is evident in places like the beach, pools and ocean-view areas, enhancing the overall experience of staying at the resort. The housekeeping can vary with some reviews mentioning issues like dirty linens and occasional lapses in daily service. Despite this, the general consensus is that El Cozumeleño Beach Resort maintains a high standard of cleanliness, offering a comfortable and inviting atmosphere for its guests, underlined by the courteous and helpful staff.
Staff
The staff at El Cozumeleño Beach Resort largely receives high praise from guests, who describe them as friendly, courteous and hardworking. The waiters, bartenders and valets are particularly noted for their excellent service and attentiveness with individuals like Manuel, Sylvia, Carlos, Paulino and Sandra often mentioned for providing exceptional hospitality. The staff is consistently described as accommodating with many guests appreciating the personal touches and efforts to make their stay pleasant.
However, there are some recurring negative mentions regarding the front desk staff, including reports of rudeness, inattentiveness and inefficiency. Guests have also highlighted occasional issues with slow service and unfriendliness in the restaurants and have noted that the front desk manager seemed unhappy at times.
Despite these occasional drawbacks, the general sentiment towards the staff remains positive, especially in non-food areas. Many visitors express a desire to return, attributing their satisfaction largely to the welcoming and amiable demeanor of the resort’s employees, who work tirelessly to meet guests’ needs. The lovely ocean views and cleanliness of the resort seem to be enhanced by the dedicated service provided by most of the team at El Cozumeleño Beach Resort.
Wi-Fi
El Cozumeleño Beach Resort - All Inclusive offers an appealing beachside stay, but when it comes to wifi, the experiences vary widely. Travelers often note that a reliable and fast internet connection is mostly available in the lobby and certain public areas, where the wifi signal is described as excellent. However, connectivity within the rooms is a different story. Many guests report that the wifi doesn't reach their rooms or is extremely slow and unstable, which can be a significant inconvenience. Only the VIP rooms and the top floors seem to offer strong internet signals, implying that an upgrade might be necessary for those who prioritize continuous online access. Despite these issues, the free wifi available in public areas like the lobby and pool allows guests to stay connected, even if it means stepping out of their rooms to do so.
Pool
The pool amenities at El Cozumeleño Beach Resort - All Inclusive offer a mixed but overall positive experience for guests. The resort boasts multiple pools, including a cool indoor pool and areas specifically designed for young children. The pool areas are described as beautiful and well-maintained with scenic green surroundings. Guests appreciate the comfort and size of the pools with some areas shaded and others offering stunning views.
However, certain periods see the pools facing cleanliness issues and maintenance concerns, such as cloudy water, broken tiles, rust and occasional unpleasant odors. Winter visits reveal that the pools are not heated, which can make the water uncomfortably cold. Some guests noted that the main pool needs more frequent cleaning and that the pool bar was occasionally closed or not up to par.
Despite these drawbacks, many guests found the pools to be a great part of their stay, emphasizing the ease of access to meals from the poolside snack bar and the friendly, safe environment. Amenities like mini-golf, billiards and foosball complement the pool experience, appealing to both families and individuals. Overall, the pools at El Cozumeleño offer enjoyable leisure options, although improvements in maintenance could enhance the experience further.
Beach
The beach at El Cozumeleño Beach Resort - All Inclusive consistently receives high praise from guests for its beauty and the clarity of its water. Visitors are enamored with the pristine, crystal-clear waters that are teeming with fish, making the location ideal for snorkeling. The well-maintained beach is described as tranquil and clean, often highlighted for its absence of seaweed, thanks to a containment effort. Despite its relatively small size, the beach is celebrated for being both well-kept and easily accessible, providing a serene setting that many find perfect for relaxation.
However, some guests noted that the beach area could benefit from additional loungers and umbrellas and a few mentioned the presence of rocks which may necessitate water shoes. Nonetheless, the private beachfront remains a standout feature, lauded for its scenic beauty, calm waves and suitability for snorkeling, especially for young children. Overall, this beach offers a delightful combination of natural charm and practical amenities, contributing significantly to a positive vacation experience at the resort.
Tennis
El Cozumeleño Beach Resort boasts a range of activities for its guests, including the opportunity to enjoy tennis among other amenities. While detailed feedback on the tennis courts is limited, it is clear that the resort offers facilities for playing tennis, making it a suitable choice for those who appreciate a mix of sports and relaxation. The presence of tennis properties suggests that the resort maintains dedicated spaces for the sport, contributing to a comprehensive recreational experience. Additionally, the resort is noted for its luxury and cleanliness, enhancing the overall stay for guests. Activities like snorkeling further enrich the variety of experiences available, making the resort a well-rounded destination.
Family
El Cozumeleño Beach Resort - All Inclusive seems to provide a good experience for families, especially those looking for a relaxing environment and plenty of activities. It's noted as an enjoyable destination for family vacations, thanks to its all-inclusive services that cover everything from meals to activities for both children and adults. The buffet caters well to families and the friendly atmosphere is appreciated by guests with young kids. Activities on offer include a fun mini-golf course and snorkeling, which has been highlighted as some of the best.
Despite some initial issues with check-in and family reunification, guests generally found the environment peaceful and suitable for family-friendly activities. Rooms with sea views have been particularly praised, making for a beautiful experience on the island. Overall, it’s seen as a great option for a family vacation, providing plenty of entertainment and inclusive services that make it a convenient choice for parents and children alike.
4 Star
El Cozumeleño Beach Resort - All Inclusive offers a solid four-star experience that is ideal for those seeking rest and relaxation. Guests have appreciated the clean, if somewhat aging, rooms and bathroom facilities. The hotel's pools and gorgeous beach are frequently highlighted as standout features. The quality of food, while good, is noted to have limited buffet options.
The atmosphere and facilities are praised with high-quality drinks and satisfactory amenities contributing to a good overall experience. Despite some mentions of incorrect charges and a few reviews suggesting the hotel might not meet all expectations of a four-star standard, many guests feel it offers great value for the price paid.
The hotel staff is noted for their excellent service, making the stay more enjoyable. Given the reasonable price point, the resort delivers good value and is worth the four-star rating, provided that expectations align with the cost. Returning visitors have indicated their willingness to come back, further suggesting a satisfactory and enjoyable stay.
All-Inclusive Packages
El Cozumeleño Beach Resort offers a mixed all-inclusive experience. Many guests appreciated the reasonably priced all-inclusive packages, which were good deals and often described as perfect for family vacations. Visitors noted that the food provided was generally tasty with some praising the availability of plenty of vegetarian choices and the convenience of all-inclusive drinks. The property itself was highlighted for its cleanliness, friendly staff and scenic beauty, including two pools and a beautiful white sandy beach.
However, there were several shortcomings reported by the guests. Some found the food quality inconsistent with descriptions ranging from delicious to disappointing or even terrible. Dining options were limited and there were complaints about the absence of traditional buffet-style meals with some guests having issues with the à la carte system. The drinks, although available, were frequently criticized as being weak or of poor quality with few top-shelf options.
Despite the general cleanliness and effort by the staff to maintain the property, certain services such as towel provision were lacking and some guests felt the resort did not meet their expectations, especially when compared to other all-inclusive options in Mexico. The resort's all-inclusive features also ceased earlier in the night with bars and kitchens closing at 11 pm.
Overall, while the resort's all-inclusive package could be a worthwhile option for some, potential guests should weigh the pros and cons, particularly concerning food and beverage quality, before booking their stay.
Outdoor Pool
The outdoor pool area at El Cozumeleño Beach Resort - All Inclusive is frequently praised for its cleanliness and beauty. Guests consistently describe the pool as clean and well-maintained, enhancing their overall experience. The property features two pools, adding variety and convenience for visitors. While the water in one of the pools has been noted as cold, the general consensus highlights the attractiveness and cleanliness of the pool area. Amenities such as a poolside snack bar contribute to the enjoyable atmosphere around the pools, making it a favorable spot for relaxation.
Beachfront
El Cozumeleño Beach Resort – All Inclusive boasts a stunning beachfront location, offering guests breathtaking views and direct access to a private beach. The hotel's beach is described as beautiful and well-maintained, featuring clear waters perfect for snorkeling. Guests frequently mention the excellent snorkeling opportunities with many fish visible right from the beach, making it a prime spot for underwater enthusiasts.
The beachfront section, though small and occasionally rocky, provides a serene and private setting for relaxation. The resort itself is positioned right on the sea, allowing for seamless access to the ocean and picturesque views from many of the clean and spacious rooms.
The beach is equipped with palapas and a breakwall which ensures safe swimming directly in front of the hotel. Despite some minor inconveniences like the occasional lack of warm water and the beach's rocky areas, the overall experience remains highly positive. The beachfront property, complemented by two pools and white sandy shores, creates an idyllic tropical escape for visitors. The consistent theme of beauty, privacy and excellent snorkeling defines this resort’s beachfront allure, making it a desirable destination for beach lovers.
Yes, El Cozumeleño Beach Resort - All Inclusive has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Outdoor Pool.
Yes, a spa is available at El Cozumeleño Beach Resort - All Inclusive.
No, El Cozumeleño Beach Resort - All Inclusive doesn't allow dogs.
No, parking facilities aren't available at El Cozumeleño Beach Resort - All Inclusive.
Yes, El Cozumeleño Beach Resort - All Inclusive has a gym.