Presidente InterContinental Cozumel Resort & Spa by IHG

Cozumel, Carretera A Chankanaab KM 6.520.464061,-86.981543(Show on Map)

9.3

Excellent

+5 Photos

+ 3 Photos3

Checkin - Checkout datesSun, 02 Aug - Mon, 03 Aug02 Aug - 03 Aug

Info

Summary of reviews

The Presidente InterContinental Cozumel Resort & Spa by IHG is a highly recommended hotel for a luxurious and relaxing getaway. The hotel's perfect location with three private beaches, stunning ocean views and easy access to San Miguel, makes it an ideal choice for travelers. The breakfast at Caribbeño offers a huge selection of delicious food with a fabulous atmosphere. The on-site restaurants have mixed reviews, but the food, especially with an ocean view, is highly praised. The rooms are spacious, comfortable and clean with lovely decor and amenities, although some note that the standard rooms require refurbishment. The hotel's cleanliness is highly commended, both inside and outside the hotel with a professional and friendly cleaning staff. The staff are highly praised for their excellent service and 5-star treatment, while the spa is well equipped and highly recommended by guests. The hotel has multiple pools, including a beautiful outdoor pool with comfortable seating and exceptional views. The private beach is stunning and perfect for swimming and snorkeling, while the hotel caters to families with a great kids' club and practical amenities. The hotel is considered to be a five-star oasis and a dreamy escape with everything you'd expect from a high-end resort, making it worth the high cost for a truly deluxe experience.

Categories

Luxury

This 5-star luxury resort is situated on a private, white-sand beach and offers first-class accommodations, including luxury rooms and suites with Egyptian cotton duvets, rainshowers, Nespresso coffeemakers, and exclusive bathroom amenities. Guests can enjoy gourmet dining at specialized restaurants and rejuvenate at the Ikal Spa with traditional Mayan treatments.

Beachfront

Boasting the largest private beach on Cozumel with white, clear, and sargassum-free sand, this resort is exceptional for snorkeling and diving on nearby coral reefs directly from the beach. Rooms offer panoramic Caribbean views.

Heated Pool

This luxury 5-star resort features multiple pools, including a heated outdoor pool available year-round. Guests can enjoy the heated pool from 7:00 AM to 10:00 PM. The resort is located on a private beach and offers extensive amenities including a spa.

Panoramic View Pool

Offers a private beach, on-site dive shop, and multiple dining options. The oceanfront pool provides stunning panoramic views of the Caribbean Sea, enhancing the luxurious experience.

Outdoor Pool

This resort features two outdoor pools and a private beach, making it ideal for guests looking to enjoy both pool and ocean activities. It also offers a full-service spa, providing an added touch of luxury and relaxation.

5 Star

This resort offers a luxurious beachfront experience with exceptional service and a wide range of amenities. Known for its excellent snorkeling and diving opportunities right off the beach, as well as its gourmet dining options.

Tennis

This resort features two tennis courts, providing ample opportunity for guests to enjoy the sport. The hotel also offers luxurious amenities and beachfront access for a relaxing stay.

Gym

Features a fitness center, 2 outdoor pools, and 2 tennis courts. Guests can relax with a massage in the spa after a busy day of diving or snorkeling.

Accessible

This resort features 1 King Beachfront Wheel Chair Accessible rooms, Premium Accessible rooms (with 1 King or 2 Queen beds, beach access, reef view), and 2 Queen Classic Accessible rooms. Accessible rooms include features like accessible bathtubs, shower grab bars, bed height between 17-23 inches, and low height sinks. The property has wheelchair accessibility throughout its grounds, handicapped parking, pool ramp or sloped entry, pool lift, accessible front desk, business center, concierge desk, lounge, parking, path to elevator, registration desk, restaurant, and wheelchair-width doorways.

Parking

The resort has parking available for its guests. It combines luxury with practical amenities, making it suitable for travelers who value both convenience and high-end services.

Business

This resort is ideal for corporate events, offering 4 meeting rooms for up to 350 people. It provides specialized services, including a multilingual concierge, a 24-hour business center, and wireless internet throughout the hotel. They have meeting spaces adaptable to your needs, to achieve unique experiences on every occasion.

Pool

This resort offers an exceptional pool experience with stunning ocean views and a relaxing atmosphere. Guests can enjoy a variety of water activities and poolside service, making it a top choice for pool enthusiasts.

Infinity Pool

Heated Pool

Panoramic View Pool

Outdoor Pool

Romantic

A luxury 5-star resort recognized for its romantic ambiance and exclusive amenities. It offers romantic private dinners, beachfront rooms with direct access, and suites featuring private terraces or balconies with desirable views. The resort provides a sophisticated setting for couples.

Family

This resort is family-friendly and has a 5-star rating.

Spa

Features the Ikal Spa, combining Mayan rituals with therapeutic modalities. Offers specialized services for relaxation and rejuvenation, ensuring guests can recharge without interrupting their rest. Built on the largest private beach, it provides easy access to coral reefs for diving and snorkeling.

Honeymoon

Located on the largest private beach on the island, this 5-star resort offers a luxurious and tranquil escape. It provides breathtaking ocean views and is close to diving and snorkeling spots, making it ideal for couples seeking relaxation and marine activities.

Sustainability Journey

This resort has earned a carbon footprint compensation certificate through its sustainable actions and is committed to preserving the natural environment. It implements energy-efficient practices and waste reduction initiatives, allowing guests to contribute to sustainability by immersing themselves in the natural beauty of Cozumel.

Beach

This resort features a private beach, an on-site dive shop, and various dining options. It provides an ideal Caribbean escape near Chankanaab National Park. Snorkeling from the beach is also better than other excursions.

Free Wi-Fi

Yoga

Infinity Pool

Room Types

Classic RoomThe spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, a minibar and a coffee machine.

Classic King RoomThe spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a minibar, a coffee machine as well as pool views. The unit has 1 bed.

Classic Queen Room with Two Queen BedsThe spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a minibar and a coffee machine. The unit has 2 beds.

Premium King Room with BalconyThe spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a minibar, a coffee machine as well as sea views. The unit has 1 bed.

Premium Queen Room with Two Queen Beds and Ocean ViewThe spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a minibar, a coffee machine as well as sea views. The unit has 2 beds.

Seafront Premium King Room with Outdoor ShowerThe spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, a minibar, a coffee machine as well as sea views. The unit has 1 bed.

Seafront Premium Queen Room with Two Queen Beds and Beach AccessThe spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a minibar, a coffee machine as well as sea views. The unit has 2 beds.

Premium Pool Access The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a minibar, a coffee machine as well as garden views. The unit has 1 bed.

Premium pool access Two Double BedsThe spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a minibar, a coffee machine as well as garden views. The unit has 2 beds.

Premium King Room with Reef View - Beach AccessThe spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a minibar, a coffee machine as well as sea views. The unit has 1 bed.

Premium sea front with beach access The spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a minibar, a coffee machine as well as sea views. The unit has 1 bed.

Seafront Premium Queen Room with Two Queen Beds and Outdoor ShowerThe spacious air-conditioned double room features a flat-screen TV with cable channels, a private entrance, a minibar, a coffee machine as well as sea views. The unit has 2 beds.

Junior King Suite with Ocean ViewThe spacious air-conditioned suite offers a flat-screen TV with cable channels, a private entrance, a minibar, a coffee machine as well as sea views. The unit offers 1 bed.

Junior Suite Two Double BedsThe spacious air-conditioned suite offers a flat-screen TV with cable channels, a private entrance, a minibar, a coffee machine as well as sea views. The unit offers 2 beds.

Two-Bedroom Suite with One King and Two Double Beds - Ocean ViewThe spacious air-conditioned suite offers a flat-screen TV with cable channels, a private entrance, a minibar, a coffee machine as well as sea views. The unit has 3 beds.

About Presidente InterContinental Cozumel Resort & Spa by IHG

Registry or License or Notification Number: 003-025-000674/2026

Guest Reviews

9.3

Excellent

Review Summaries

Location

If you're looking for a hotel with a perfect location, then Presidente InterContinental Cozumel Resort & Spa by IHG is a great option. The hotel is located in a beautiful area with three private beaches and breathtaking ocean views. It's especially great for divers with access to great snorkeling spots right off the beach. The tranquil and secure location is perfect for those looking to relax and with an infinity pool, tennis facilities and direct access to the beach, there's plenty to do. Although the hotel is isolated, it's relatively close to San Miguel and easily accessible by taxi. The staff and concierge team are helpful and the restaurants have a nice view. Overall, it's an excellent hotel in a spectacular location.

Breakfast

The breakfast at 'Presidente InterContinental Cozumel Resort & Spa by IHG' offers a huge selection and is well-cooked and fully stocked with a fabulous atmosphere at Caribbeño. While some reviews found the breakfast buffet price of $30/pp expensive, overall the varied and delicious food received high praise. Some reviews note that the quality and variety could be improved and there were occasional issues with bugs. However, most guests loved the breakfast, which included mimosas and was beyond worth the included price point. With a gorgeous ocean view and free minibar, the breakfast restaurant is a great spot to start the day.

Dinner

Guests who dined at the Presidente InterContinental Cozumel Resort & Spa had mixed experiences. While some found the food to be delicious and 5-star worthy, others thought it was bland and overpriced. The resort had limited restaurant options with some guests suggesting they should include a casual taco truck or something similar. Despite this, many guests enjoyed their meals at the great restaurants on-site, especially the ones with sea views. Room service was also available and some guests ordered dinner from one of the resort's four restaurants. While some guests found the food to be below par and not up to the standards of the best hotels in Quintana Roo, others thought that the food price matched the quality. Additionally, a special buffet dinner was offered during the stay and the Italian restaurant was not recommended. Overall, while there were some challenges with the restaurants, guests still had a pleasant time at the resort and enjoyed the beautiful location.

Rooms

Guests were impressed with the Presidente InterContinental Cozumel Resort & Spa, describing it as an extraordinary and beautiful hotel. The rooms were highly praised for being spacious, comfortable and clean with plenty of amenities. Some guests enjoyed direct access to a pool or a balcony with a beautiful view of the beach. The hotel design and layout were also commended. However, some guests mentioned that the standard rooms were basic and outdated and needed refurbishment with issues such as dampness, mold odor and water damage. Some guests also reported noise issues and room booking problems. Despite these minor issues, the hotel's cleaning staff was highly praised and some guests enjoyed the walk-in rain shower and beautiful decor in their room. Overall, guests enjoyed their stay and recommend the hotel, especially for its lovely rooms and excellent location close to the beach, restaurants and other attractions.

Cleanliness

If you're looking for a clean and comfortable stay in Cozumel, then look no further than the Presidente InterContinental Cozumel Resort & Spa. Guests have raved about the spotless rooms, excellent gym facilities that are open 24 hours a day and the beautiful and clean surroundings both inside and outside the hotel. From the white sandy beach to the crystal clear water and the impeccably maintained landscaping, this property is truly a paradise. The cleaning staff are on point and guests have noted the high level of professionalism and customer service. Although some guests have raised concerns about the maintenance and cleaning of certain areas, overall, the majority have found this resort to be impeccably cleaned and maintained. So, if you're looking for a clean and comfortable holiday destination, look no further than the Presidente InterContinental Cozumel Resort & Spa.

Staff

The staff at the Presidente InterContinental Cozumel Resort & Spa by IHG, are a highlight of guests' stays. They are described as friendly, helpful, accommodating and professional. The service is said to be excellent with five-star treatment from the reception to the housekeeping staff. Some guests mention specific staff members who went above and beyond, such as Angel and Cristal. Most employees are noted for wearing masks correctly and always having a smile on their faces, despite working hard. However, a few negative experiences with staff members are mentioned, such as one waitstaff member who made an inappropriate comment and a front desk employee who was rude during check-in. Overall, guests appreciate the hard work of the staff and commend the hotel's service. The restaurants on-site are also praised for great food and excellent service.

Spa

The Presidente InterContinental Cozumel Resort & Spa's spa is worth checking out according to previous guests who found it to be well equipped with many treatments and massages available. Although some mentioned that the prices were a bit steep, it was still considered an outstanding experience. If you're looking for a particular therapist to give you that perfect massage, Brenda was a popular choice among reviewers. The spa also offered amenities such as a steam room, sauna and plunge pools, perfect for those looking for a complete relaxation experience.

Pool

The Presidente InterContinental Cozumel Resort & Spa by IHG boasts multiple pools including an infinity pool and heated pool with plenty of sunbeds and comfortable seating. The pool area is family and couple-friendly, though the adults-only pool could use some improvement in cleaning. The beach is lovely and calm with a lifeguard and great spot for snorkeling with rocks to explore. The beachfront rooms provide breathtaking views and the on-site snorkeling is highly rated. The gym has a spacious feel with floor-to-ceiling views. Guests can also rent beach cabanas for additional comfort. Some guests have noted that chairs by the beach are in high demand, so early rising may be required. Overall, a classy and understated resort on the beach with exceptional pools and plenty of on-site activities.

Beach

The Presidente InterContinental Cozumel Resort & Spa boasts a beautiful private beach that is perfect for swimming and sunbathing. The water is calm and crystal clear, making it perfect for snorkeling and viewing the abundant marine life. With three beach entrances and stunning views of the Caribbean blue and green water, this is one of the most beautiful hotel beaches in Cozumel. Guests can enjoy comfortable, beautiful rooms steps away from the beach or relax in a beach cabana. The beach area is clean and easy to access and there is a lifeguard on duty. The hotel provides access to three private beaches and offers great diving opportunities. Guests can also enjoy grillade on the beach or rent a beach cabana. Although some guests had expected a more private beach experience, the overall consensus is that the beach is stunning and perfect for swimming and snorkeling.

Family

The Presidente InterContinental Cozumel Resort & Spa by IHG, provides a perfect family-friendly atmosphere for a relaxing vacation. From the bustling pool area, which caters to both couples and families, to the available bonfires for rent, the property offers a great space for all family members to have fun. The hotel is also practical for families with kids, offering an excellent kids' club and a very clean environment. The free PCR test before departure also adds to the hotel's appeal for families. Whether you are traveling with your partner, kids or pets, this hotel is an ideal choice for a wonderful family stay at Cozumel.

5 Star

The Presidente InterContinental Cozumel Resort & Spa, an IHG hotel, has received overwhelmingly positive reviews from guests. While some mention the high cost of the hotel, overall it seems to live up to its five-star rating. The staff are praised for providing exceptional service and many guests describe the hotel as a paradise or a dreamy escape. The private beach and diving center receive special mention as highlights of the hotel. While some guests felt their room was dated, the food consistently receives high praise. Despite some negative comments about the cost, the hotel is recommended for a luxurious stay in Cozumel.

Outdoor Pool

The Presidente InterContinental Cozumel Resort & Spa by IHG features a delightful outdoor pool where guests can relax and unwind. Visitors have praised the lovely pool and hot tub, as well as the option to participate in pool yoga. The comfortable pool seating allows for maximum relaxation. In addition to the outdoor pool, the hotel also has two pools and three separate beach areas for guests to enjoy. The pool and small beach receive high praise and guests recommend taking in the scenic views while working out in the spacious gym with ceiling to floor glass windows. Overall, visitors find the pool area to be perfect for both relaxation and recreation at the resort.

Luxury

The Presidente InterContinental Cozumel Resort & Spa is an exceptional hotel, located in an extraordinary site. The hotel boasts first-class facilities, including comfortable and luxurious rooms, gourmet dining options and impeccable service. Many guests describe the hotel as a five-star oasis with everything you'd expect from a high-end resort. The calm and serene setting adds to the luxurious atmosphere, making it one of the nicest hotels to stay in. The hotel exceeds expectations with its grandeur and the layout is well thought out. Some guests mention this hotel was better than other InterContinental hotels they have stayed in. Overall, guests enjoy their stay and find the hotel to be far above average in terms of luxury. Despite the high price, it is worth the cost for those looking for a truly deluxe experience.

FAQ

Yes, Presidente InterContinental Cozumel Resort & Spa by IHG has pool(s) that belong to one or more of the following categories: Infinity Pool, Heated Pool, Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at Presidente InterContinental Cozumel Resort & Spa by IHG.

No, Presidente InterContinental Cozumel Resort & Spa by IHG doesn't allow dogs.

Yes, parking facilities are available at Presidente InterContinental Cozumel Resort & Spa by IHG.

Yes, Presidente InterContinental Cozumel Resort & Spa by IHG has a gym.

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