Villablanca Garden Beach Hotel

Cozumel 20.48832900, -86.96781900 , Costera Sur Km 3 (Show on Map)
7.6
Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsVillablanca Garden Beach Hotel holds a prime location that is a significant draw for guests, particularly diving enthusiasts, due to its easy access to dive shops and the reef. Its position offers the dual benefits of tranquility, just outside the bustling city center, while remaining within close proximity to local attractions, restaurants, shopping centers and the ferry port. The serene environment combined with convenient access to town and water activities makes it a highly praised spot.

Breakfast at the hotel garners a mixed reception. While some guests enjoy the tasty and well-presented meals, the basic nature and occasional slow service, along with limited options, pose a downside. The breakfast setting in the garden is appreciated, though the quality and variety could see improvements.

The rooms are lauded for their spaciousness and cleanliness with effective air conditioning and cozy beds contributing to a comfortable stay. Features such as small balconies and living areas are appreciated, though some rooms could benefit from updates and better maintenance. There are mentions of occasional unpleasant smells and a few areas lack sufficient lighting.

Cleanliness is another area with mixed feedback. Many guests commend the hotel's clean and comfortable environment, praising the pools and gardens. However, issues such as bad odors, occasional pests and maintenance concerns like broken amenities detract from the experience.

The staff receive high praise across the board for their friendliness and helpfulness, significantly enhancing the guest experience. From reception to cleaning crews, the staff's attentiveness and accommodating nature create a welcoming atmosphere. Individual staff members are sometimes singled out for their exceptional service.

The complimentary WiFi service is noted to be spotty with experiences varying from solid connections in some areas to weak or non-existent signals in others, particularly in individual rooms.

The pool and garden areas receive mostly positive reviews for their beauty, cleanliness and relaxing ambiance, though some guests note issues with maintenance and accessibility, particularly for wheelchair users.

While the beach in front of the hotel is rocky and less suitable for swimming, it does offer excellent snorkeling opportunities. Further convenience is added with easy access points to the water via stairs from the pier.

The beds provide a range of guest experiences with many finding them comfortable and conducive to a good night's rest, while others find them too hard or too soft, signaling a need for mattress updates.

Overall, Villablanca Garden Beach Hotel offers good value for money, despite being somewhat outdated and in need of renovations. Its affordability, combined with a prime location, friendly staff and overall positive ambiance, make it a good option for budget-conscious travelers seeking a relaxing yet convenient stay.
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Beachfront Hotel

Hotel near The Beach

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Hotel with Swimming Pool

  Children's Pool    Outdoor Pool  

Number of pools 2

Pool 1 information:

Name of the pool: pool 1
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Hotel with Parking

Accessible Hotel

Hotel with Tennis Courts
Number of all tennis courts 1
Number of lighted tennis courts 1
Tennis court(s) opening hours: 09:00 - 07:00
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3-Star Hotel

Hotel with Outdoor Pool

Hotel with Children's Pool

Room Types
Standard Room (no kitchen) Room with a king-size bed or 2 single beds. It offers garden views, and is equipped with air conditioning, a telephone, fridge and cable TV.

Superior Double Room This room features a balcony or terrace, sofa bed and marble bathroom with tub. - Superior Double Room with partial sea view is under availability.

One-Bedroom Villa This spacious villa includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The villa's kitchen, which has a refrigerator and kitchenware, is available for cooking and storing food. The air-conditioned villa offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a dining area as well as garden views. The unit has 1 bed.

Junior Suite with Terrace This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The well-equipped kitchen has a refrigerator, kitchenware and a tea and coffee maker. Boasting a terrace with sea views, this suite also features air conditioning and a flat-screen TV with cable channels. The unit has 2 beds.

Deluxe Double Room with Bath The spacious double room features air conditioning, a wardrobe, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 1 bed.

Guest Reviews
7.6
Good
Location
Villablanca Garden Beach Hotel enjoys a stellar location, particularly appealing to diving enthusiasts, as it's conveniently close to numerous dive shops and ideal diving spots. The hotel is directly across the street from the ocean, facilitating easy access to the reef and Stingray Beach, making it a prime spot for underwater adventures.

Situated just outside the city center, the hotel offers a peaceful environment while still being within proximity of the main town, restaurants, shopping centers and the ferry port. Guests appreciate the tranquility of the area, which is not too far from the hustle and bustle but far enough to ensure a restful stay.

The hotel's positioning is praised for offering the best of both worlds—a relaxing ambiance yet easy access to tourist areas via a short taxi ride. The nearby marina is an excellent starting point for diving activities and the beach is just a short walk away, providing ample opportunity for snorkeling and open water swimming.

Villablanca Garden Beach Hotel's location is also favored for its centrality, making it convenient for exploring the local attractions and amenities. Guests value the combination of a serene setting and the convenience of nearby facilities, emphasizing the location as a significant advantage.

Breakfast
The breakfast experience at Villablanca Garden Beach Hotel receives mixed feedback from guests. On a positive note, some visitors found the breakfast to be delicious, well-presented and tasty with options like chilaquiles orange juice and toast leaving a good impression. The environment, particularly the garden setting for breakfast, was also appreciated. Others pointed out that the breakfast, while basic and simple, was convenient and included in the price.

However, many guests mentioned significant downsides. The breakfast service was often described as slow with frequent shortages of basic items like eggs, milk and even tea or hot water. Some reviews noted that the breakfast was extremely limited with choices that were too few, including just a slice of toast, a bit of butter, a small amount of jam, fruit and juice. The quality of the coffee was particularly criticized with some finding it watery or made from instant coffee packets. Inconsistent availability of restaurant services and a salty taste to the water used in the hotel further affected the overall experience.

Given these varied experiences, those visiting the hotel might find breakfast service to be hit or miss with some days offering a pleasant meal in a nice setting, while other times facing delays or limited choices.

Rooms
At Villablanca Garden Beach Hotel, guests are consistently taken with the spaciousness and cleanliness of the rooms. Many have noted that the large rooms are well-maintained, providing a comfortable haven with effective air conditioning and ample space. Beds are generally described as comfy, adding to the overall sense of comfort.

The atmosphere of the hotel is quite appealing and the facilities are both clean and pet-friendly with good service enhancing the overall experience. Rooms tend to include nice features like small balconies, living areas and sizable closets, which many visitors appreciated.

However, the hotel does have some areas for improvement. There are complaints about certain rooms lacking maintenance, being outdated or poorly lit. Issues such as unpleasant smells, mildew and insufficient shower water have been mentioned. Additionally, some rooms are described as dark and the outdoor seating options are lacking.

Despite these drawbacks, the overall impression of the rooms at Villablanca Garden Beach Hotel is positive, particularly due to their size and cleanliness. Visitors looking for spacious accommodations in a well-kept environment will likely enjoy their stay, though an update to some of the older rooms could enhance the experience even further.

Beds
Villablanca Garden Beach Hotel offers a range of experiences when it comes to their beds with guests noting both comfort and areas for improvement. Many visitors enjoyed a comfortable rest, praising the large, good beds and very comfortable mattresses. A number of guests specifically highlighted the comfort of the beds, contributing to an excellent stay. However, there are also recurring mentions of discomfort. Several reviewers found the beds to be stiff or too soft and some have pointed out that the mattresses are in need of renewal due to being hard or having noticeable springs. Issues such as damp bedding and bedbugs were mentioned, although less frequently. Despite a few drawbacks, the hotel rooms are generally described as large and comfortable, offering a mixed but generally positive experience for guests.

Cleanliness
Villablanca Garden Beach Hotel receives mixed reviews about its cleanliness. Many guests praise the rooms for being clean and comfortable with some highlighting spotless conditions and well-maintained areas. The pool is frequently noted as very clean and a great spot for relaxation. Staff is commended for their helpfulness and the cleaning crew generally keeps rooms tidy.

However, reviewers note a few areas needing improvement. Issues such as a bad smell in rooms, occasional ant presence and uninviting beddings are commonly mentioned. The water quality from the taps, which is salty and sometimes has a bad odor, detracts from the experience. Certain maintenance problems, like broken air conditioning and key card issues, add to the concerns. While some bathrooms are clean, others suffer from bad drainage odors or dirt. The hotel grounds are pretty and well-kept, providing a generally pleasant visual appeal, but parts of the facility seem run-down and in need of an update.

Staff
Nestled in a scenic locale, the Villablanca Garden Beach Hotel is widely praised for its exceptional staff and excellent service. Guests consistently highlight the friendliness and helpfulness of the staff, from the reception desk personnel to the cleaning crew. The overall attentiveness of the staff is frequently noted with many guests mentioning that their needs and requests were met promptly and efficiently. The welcoming nature of the personnel contributes significantly to the warm, inviting atmosphere of the hotel.

Reception staff receive specific commendations for their kindness and helpfulness with various guests expressing gratitude for assistance with excursions and car rentals. The restaurant and bar staff are also appreciated for their friendliness, adding an extra layer of enjoyment to the dining experience.

Despite a few instances of less favorable interactions, the general sentiment is overwhelmingly positive. The team’s dedication to maintaining a tidy and pleasant environment is evident and individual staff members like Nora are even recognized for their exceptional service. The management's warm and accommodating approach further enhances the overall guest experience, creating a sense of being well cared for during the stay.

In summary, the friendly, attentive and helpful staff at Villablanca Garden Beach Hotel play a crucial role in ensuring guests have an enjoyable and memorable stay.

Wi-Fi
Villablanca Garden Beach Hotel offers complimentary WiFi to its guests, which has received mixed reviews. Several guests found the WiFi connection to be good or solid, providing reliable internet service in various parts of the hotel. However, some guests experienced significant issues with the WiFi, noting that the connectivity was spotty, weak or even non-existent in certain areas, especially in individual rooms. At times, the WiFi went down and was not promptly repaired and overall, it can be described as somewhat deficient. Despite these challenges, the overall impression suggests that while the WiFi is available and can work well, it is not consistently reliable throughout the property.

Pool
The Villablanca Garden Beach Hotel receives mixed feedback about its pool area. Positively, many guests describe the pool and surrounding gardens as beautiful, spacious and well-maintained. They appreciate the cleanliness and relaxing atmosphere, often highlighting how nice and clean the pool is. The outdoor areas, including the garden and jacuzzi, receive similar praise for being immaculate and excellently maintained.

However, there are some criticisms regarding maintenance and accessibility. Some guests noted that the pool was not always clean or well-maintained with instances of it being dirty or having high chlorine levels. Additionally, there's feedback about the pool being difficult for wheelchair users to access. Despite these concerns, the overall sentiment largely leans towards the positive with many guests enjoying the pool and the scenic garden areas that enhance their stay.

Beach
The beach near Villablanca Garden Beach Hotel has mixed reviews. While it is conveniently located just across the street, providing easy access to the ocean, many visitors point out that it consists mainly of rocks and sharp stones, making it less suitable for traditional beach activities or swimming. The area is not recommended for those looking to swim, as the rocky terrain makes entry into the water challenging. However, the location does offer excellent opportunities for snorkeling with guests noting the easy access to the water via stairs from the pier and a coral reef that adds to the underwater experience. Despite the absence of a sandy shoreline, some appreciate the calm and spacious outdoor areas, including the pool, sun beds and other amenities. For a traditional beach day, visitors might consider traveling to other beaches, which are a short taxi ride away.

3 Star
Villablanca Garden Beach Hotel enjoys a prime location that appeals to many guests. Despite being outdated and in need of renovations, the hotel offers significant value for money. The property, characterized by older facilities and some wear and tear like cracked walls and ceilings, is appreciated for its excellent cost/benefit ratio. Decor may be old and the hotel could use better maintenance, but it still manages to offset its shortcomings with its affordability. Additionally, guests have praised the kind owner and the availability of coffee and herbal teas throughout the day, though no breakfast is provided.


Yes, Villablanca Garden Beach Hotel has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire

No, a spa isn't available at Villablanca Garden Beach Hotel.

Yes, Villablanca Garden Beach Hotel welcomes dogs.

Yes, parking facilities are available at Villablanca Garden Beach Hotel.

No, Villablanca Garden Beach Hotel doesn't have a gym.

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