Fiesta Americana Hacienda San Antonio El Puente Resort & Spa is a charming and serene retreat nestled about an hour from Mexico City, offering a picturesque backdrop with its meticulously maintained gardens and stunning architecture. The ambiance of the expansive estate, complemented by modern amenities like a pool and on-site Starbucks, provides guests with plenty of picturesque spaces for relaxation.
The breakfast experience at the resort stands out with guests consistently praising the delicious and varied à la carte and buffet options, particularly enjoying the hearty Mexican cuisine and the exceptional service of the restaurant staff. Although a few guests wished breakfast were included in the room rate, the overall dining experience leaves most guests satisfied.
Dinner at the resort has received mixed reviews. Many guests appreciate the tasty and beautifully presented dishes, the good value for money and the elegant dining atmosphere. However, some have noted issues with slow service, lack of variety and occasional lapses in food quality, highlighting areas for improvement.
Rooms generally receive positive feedback for their spaciousness, comfort and tasteful decor that blends with the historic estate’s character. However, there are notable concerns regarding maintenance, including issues like small bathrooms, musty smells and occasional discrepancies between room expectations and reality. While the beds are frequently praised for their comfort, attention to detail and consistent maintenance are necessary to enhance guests' overall experience.
The cleanliness of the resort is commendable in common areas and gardens, contributing to an enchanting setting. However, the rooms and specific areas sometimes fall short of guests’ cleanliness expectations, indicating a need for more rigorous cleaning standards and better maintenance to ensure a consistent guest experience.
The staff at the resort are often lauded for their exceptional hospitality, attentiveness and friendliness, which significantly enhance the overall stay. While some guests have noted slow service in the restaurant, the polite and helpful nature of the personnel generally creates a welcoming and pleasant environment.
The pools at the resort are a highlight with guests enjoying the clean, pleasantly warm water and the balance between shaded and sunny areas. Despite some minor issues with variability in water temperature and occasional poolside dirtiness, the pools are described as a beautiful and relaxing retreat.
Overall, Fiesta Americana Hacienda San Antonio El Puente Resort & Spa offers a compelling blend of historic charm, serene landscapes and commendable service, making it an attractive destination for travelers seeking relaxation amidst enchanting surroundings.
Categories
Luxury
AI-generatedThis resort and spa combines historic charm with modern amenities, offering spacious rooms, a relaxing pool area, and a full-service spa. Guests can enjoy a comfortable and luxurious stay with a touch of Mexican heritage.
Accessible
AI-generatedThis hotel offers an accessible room with features such as a peephole at wheelchair height, a light at the room entrance, and a bathroom with a high toilet and safety bars. The room also includes two double beds, a Smart TV, and a coffee maker.
Heated Pool
AI-generatedThis resort combines historical charm with modern amenities, potentially including a heated pool for year-round enjoyment. The spa and extensive grounds provide ample opportunities for relaxation.
Outdoor Pool
AI-generatedThis hacienda-style hotel offers two outdoor pools with sun loungers and pool umbrellas. It also has two poolside bars for guests to enjoy. The hotel is set within five beautiful gardens, providing a pleasant environment around the pools.
5 Star
AI-generatedA beautifully restored hacienda offering a blend of historical charm and modern amenities, including a full-service spa. The expansive grounds and serene atmosphere provide a relaxing escape.
EV charging stations
AI-generatedThis resort offers 2 Tesla charging stations with a maximum rate of 18kW. An electric vehicle charging station is available, ensuring convenience for guests with electric vehicles.
Honeymoon
AI-generatedThis resort offers a blend of historical charm and modern amenities. Its spa, pools, and dining options provide opportunities for relaxation and enjoyment, making it a suitable choice for a comfortable and convenient honeymoon.
Gym
AI-generatedThis hotel has a gym and fitness center available. It also offers free Wi-Fi and five beautiful gardens with two outdoor pools.
Parking
AI-generatedThis resort provides a secure and ample parking area for guests, alongside its spa and resort amenities. The convenience of on-site parking complements the overall experience.
EV charging stations
Business
AI-generatedThis hotel offers a blend of historical charm and modern amenities, ideal for business travelers. With spacious meeting facilities, reliable internet access, and full-service spa, it caters to both productivity and relaxation.
Pool
AI-generatedThis resort features a large pool area with well-maintained facilities and ample space for relaxation. The spa services complement the pool experience, offering a comprehensive relaxation package.
Heated Pool
Outdoor Pool
Romantic
AI-generatedA resort set in a historic hacienda, offering a blend of historical charm and resort amenities. Features a spa and beautiful grounds, providing a romantic backdrop for couples.
Dog Friendly
AI-generatedThis resort offers a blend of historical charm and modern amenities, providing ample outdoor space for dogs to roam. Its spacious grounds and pet-friendly policies ensure a comfortable stay for both guests and their canine companions.
Spa
AI-generatedThis Hacienda offers a resort and spa experience. The spa is likely to provide various treatments to enhance relaxation and well-being within a traditional hacienda setting.
Golf
Sustainability Journey
Family
Free Wi-Fi
Room Types
Double Room with Two Double BedsThis air-conditioned room comes with Wi-Fi, a flat-screen TV and a coffee-maker.
King RoomFeaturing a Spanish colonial style, this room has wood-carved furniture and provides modern comforts like air conditioning, a safety deposit box, a coffee-maker, Free WiFi and a 55" Smart TV. The room has views of the original structure of the former hacienda, or to the Apatlaco River.
Deluxe Double RoomThis room has a 55" Smart TV, Air conditioner and a coffee-making kit. It also has a safety box, hairdryer and wireless internet access.
Deluxe King RoomThis Single Room King features air conditioning, Free WiFi and a 55" Smart TV.
Junior Suite KingThis room has a safety box, hairdryer, coffee-making kit and 55" Smart TV. It also has Free WiFi and Air conditioner.
Junior DoubleOffering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room offers air conditioning, a private entrance, a tea and coffee maker, a seating area and a flat-screen TV with satellite channels. The unit offers 2 beds.
King SuiteThis suite features a minibar, Air conditioned with 55" Smart Tv, free WiFi, hairdryer, safety box, iron and coffee maker.
VillaFeaturing a private entrance, this air-conditioned villa consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a hairdryer. The villa provides a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 3 beds.
Guest Reviews
9.0
Excellent
Review Summaries
Summarized by AI
Location
Fiesta Americana Hacienda San Antonio El Puente Resort & Spa is a stunning estate set in a remote yet enchanting location, about an hour from Mexico City. This iconic hotel on the Route of Haciendas in Morelos boasts beautiful architecture and well-preserved facilities, offering a serene and quiet retreat. Guests are consistently impressed by the expansive and meticulously maintained gardens, which provide a lush and picturesque backdrop for relaxation.
Despite the surrounding area's rough roads and somewhat isolated setting, the hotel itself is an impressive sanctuary. The spacious grounds and hacienda-style architecture are complemented by a range of amenities, including a pool and an on-site Starbucks. The beautifully decorated rooms blend seamlessly with the historic estate’s character, making it a lovely spot to unwind.
While the surrounding region may not offer much for tourists, the hotel's magnificent landscapes, large gardens and well-kept main house ensure that visitors have plenty of picturesque spaces to explore and enjoy.
Breakfast
Fiesta Americana Hacienda San Antonio El Puente Resort & Spa offers an impressive breakfast experience that has garnered consistent praise from guests. The resort serves a hearty à la carte breakfast focusing primarily on Mexican cuisine and boasts a very good buffet with a variety of options each day. The brunch, especially on Sundays, is noted for being particularly varied and delicious.
Guests repeatedly highlight the quality and quantity of the food, describing it as substantial and excellent. The restaurant staff's service is also frequently commended for its excellence, enhancing the overall breakfast experience. While some reviews suggest that breakfast should be included in the cost, the overwhelming sentiment is one of satisfaction with the delicious and varied offerings. The well-maintained facilities further contribute to a positive dining atmosphere, despite the occasional comment on loud saxophone music.
Dinner
Nestled in the charming setting of Hacienda San Antonio El Puente Resort & Spa, the dining experience presents a mixed bag of impressions. On the positive side, many guests rave about the delicious and tasty cuisine with some emphasizing the exceptional quality of the food. The price-quality ratio is often noted as excellent, suggesting that many dishes offer good value for money. Additionally, beautifully presented dishes add a touch of elegance to the dining experience, making it appealing to the eyes as well as the palate.
However, not all feedback is glowing. Several reviews highlight issues such as the slow service in the restaurant, which can be a significant drawback. Some guests have also pointed out that the dinner lacked variety and flavor, making it not quite worth the higher prices. There are mentions of specific meals, such as undercooked pizza, which detract from the overall dining experience. In some unfortunate instances, guests have experienced poor food quality affecting their health.
While the general consensus leans towards appreciating the food, the consistency and service speed seem to need improvement for a more uniformly positive dining experience.
Rooms
The rooms at Fiesta Americana Hacienda San Antonio El Puente Resort & Spa offer a mix of spaciousness and comfort with many guests appreciating their cleanliness and comfort. However, the experience tends to vary greatly. Some guests have noted that lavish and well-decorated rooms blend nicely with the historic architecture, but many others pointed out areas needing attention, such as small bathrooms, lack of lighting and a musty smell in certain rooms. Issues like leaking tubs, absence of hot water and poor maintenance were also highlighted.
Several rooms require remodeling and updating to meet guests' expectations, especially at the price point. There were reports of inconsistencies in room assignments, such as being given two beds instead of a king-size as booked and discrepancies between room photos and actual conditions. Some guests faced accessibility challenges due to stairs and placement of rooms. Additionally, the absence of modern amenities such as minibars and complaints about noise and unfurnished spaces detracted from the overall experience.
On a more positive note, the beds were frequently described as very comfortable and the resort's spaces expansive. However, improvements in service, particularly in the pool areas and restaurants, were suggested to enhance guest satisfaction. Overall, while the potential for a luxurious stay exists, attention to detail and consistent maintenance is required to align guests' expectations with reality.
Beds
Fiesta Americana Hacienda San Antonio El Puente Resort & Spa is noted for its exceptional bedding with numerous guests praising the very comfortable and super comfortable beds and mattresses. The quality of the bedding and the presence of four pillows on each bed further enhances the sleep experience. However, a few reviews mentioned concerns with musty smells and the air conditioning blowing directly onto the bed, which affected comfort for some guests. Overall, the beds and mattresses are seen as a significant positive aspect of staying at this resort, contributing to a restful and satisfying experience.
Cleanliness
Fiesta Americana Hacienda San Antonio El Puente Resort & Spa impresses with its comfortable and beautiful facilities, exuding charm and cleanliness in its common areas and gardens. The site itself is incredible, offering many places to explore with well-maintained and very clean spaces that contribute to a dream-like stay for its guests.
Despite these positive aspects, feedback on the hotel's cleanliness reveals areas needing improvement. Several guests noted issues with room cleanliness, including instances of dirty floors, musty smells and missed cleaning tasks. The state of maintenance, including the cleanliness of pools and specific areas like billiard tables and game areas, also drew criticism. Additionally, the property's pet-friendliness is somewhat limited, impacting the overall experience for guests with pets.
While there are positive remarks about service and certain housekeeping efforts, a consistent theme is a need for more rigorous cleaning standards and better maintenance to ensure all guest areas meet high cleanliness expectations. Overall, the resort's beautiful setting and comfort are highlighted, but attention to detailed cleaning and service consistency would enhance the guest experience.
Staff
At Fiesta Americana Hacienda San Antonio El Puente Resort & Spa, guests frequently highlight the exceptional hospitality provided by the staff. Characterized by their attentiveness, friendliness and helpful nature, the personnel make a positive impact on visitors. Many reviews underline that the staff's attention is unmatched, creating a welcoming and comfortable environment.
Employees are often described as super friendly and diligent, going above and beyond to ensure that guests' needs are met. The kindness and honesty of the staff are commonly praised, adding to the overall pleasant experience at the resort. Areas like the waitstaff receive particular commendation for their excellent service and good treatment.
However, there are some criticisms, particularly regarding the speed of service in the restaurant with some guests noting that the service was slow or the staff was distracted. Despite these minor issues, the general consensus is that the service throughout the resort is impressive with polite and mostly helpful staff enhancing the beautiful facilities.
In summary, the Fiesta Americana Hacienda San Antonio El Puente Resort & Spa offers an excellent level of service thanks to a team of attentive and friendly employees, making it a standout choice for travelers seeking both comfort and warmth.
Pool
Located in a stunning setting, the pools at Fiesta Americana Hacienda San Antonio El Puente Resort & Spa offer a mix of aesthetics and comfort. Visitors consistently praise the cleanliness and pleasant temperature of the two large pools. Guests express particular enjoyment of the heated pool, which maintains an excellent temperature year-round. The pools' design, striking a balance between shaded and sunny areas, adds to the overall appeal and draws positive remarks.
However, some variability exists with occasional mentions of cold water in the larger pool and isolated instances of dirtiness. Despite these minor issues, the pools are generally described as very nice with warm and enjoyable water that complements the absolutely beautiful outdoor facilities. While bar service at the poolside can sometimes be slow, the enjoyable atmosphere and well-maintained pools make up for it. In essence, the pools at this resort provide a wonderful retreat for guests looking for relaxation and scenic beauty.
FAQ
Yes, Fiesta Americana Hacienda San Antonio El Puente Resort & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Fiesta Americana Hacienda San Antonio El Puente Resort & Spa.
Yes, Fiesta Americana Hacienda San Antonio El Puente Resort & Spa welcomes dogs.
Yes, parking facilities are available at Fiesta Americana Hacienda San Antonio El Puente Resort & Spa.
Yes, Fiesta Americana Hacienda San Antonio El Puente Resort & Spa has a gym.
