Cuernavaca, Boulevard Díaz Ordaz No. 9 Colonia Cantarranas18.919319,-99.218139(Show on Map)
8.9
Excellent
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesMon, 03 Aug - Tue, 04 Aug03 Aug - 04 Aug
1 Room2 Guests
Info
Summary of reviews
Hosteria Las Quintas Hotel Restaurante Bar in Cuernavaca is celebrated for its serene and picturesque location. Nestled away from the city's hustle and bustle yet conveniently close to key attractions, this establishment offers a tranquil oasis surrounded by lush gardens, appreciated for their beauty and the overall peaceful ambiance they provide.
Guests frequently commend the spacious, clean and comfortable rooms, many of which feature private terraces, jacuzzis and beautiful garden views. While the rustic charm of the rooms is appreciated, some note that the décor feels dated and that improvements, especially in air-conditioning and modern amenities, could enhance the experience.
The dining experience is generally positive with many guests praising the delicious food and excellent buffet, particularly the weekend brunches. Nonetheless, there is a recurring concern about the high prices and limited menu options, especially for children. Dinner also receives mixed reviews with the quality and consistency of dishes being points of contention.
Cleanliness at the hotel is often highlighted with clean rooms and well-maintained facilities contributing to a welcoming atmosphere. However, some guests report issues with inconsistent housekeeping and occasional lapses in maintenance, particularly in the pool and bathroom areas.
The hotel's staff garners positive feedback for their friendliness, helpfulness and attentiveness, particularly among the restaurant and general staff. However, the reception staff receive mixed reviews with some guests experiencing issues regarding rudeness and inefficiency.
Family-friendliness is a key attribute with multiple pools catering to all ages, including a dedicated children's pool and various play areas that make it an ideal destination for family vacations. Despite this, some suggest a better separation between children's and adults' areas to improve the experience for all.
Additional services like the spa and gym receive mixed feedback. The spa is praised for its quality but operates on a limited schedule, while the gym is noted for needing better upkeep and more modern equipment. The pool area, though aesthetically pleasing, requires improvements in maintenance and management to address overcrowding and cleanliness concerns.
Lastly, the reviews for the Wi-Fi service are predominantly negative, highlighting weak signals and connectivity issues as areas needing significant improvement.
Overall, Hosteria Las Quintas Hotel Restaurante Bar provides a beautiful, comfortable and family-friendly environment with generally positive guest experiences, though several areas could benefit from improvements to fully meet the five-star expectations many have.
Categories
Luxury
Hosteria Las Quintas is a 5-star hotel combining luxury, modernity, and sophistication. It offers 121 rooms decorated in colonial style, three outdoor swimming pools, a spa, and a restaurant, providing a magical atmosphere inspired by nature.
Gym
This hotel is listed as having a gym. It provides an ideal environment for fitness enthusiasts.
Heated Pool
This hotel offers extensive heated pool facilities, including two heated outdoor swimming pools, one saltwater pool, and an outdoor hot tub/jacuzzi. This provides a diverse range of heated water options for guests.
Outdoor Pool
This hotel features three outdoor swimming pools, including two heated pools and one salt water pool. It also offers a poolside bar for guests to enjoy drinks by the pool. The hotel provides sun loungers and pool umbrellas for relaxation by the pools. There is also a children's pool available.
5 Star
Offering a blend of traditional Mexican charm and modern amenities, this hotel provides a comfortable and enjoyable stay. With its beautiful gardens, swimming pools, and on-site dining, it caters to a variety of needs.
Honeymoon
With lush gardens and a colonial ambiance, this hotel offers a romantic and relaxing atmosphere. Its excellent service, combined with a highly-regarded restaurant and bar, ensures a memorable honeymoon experience.
EV charging stations
This hotel provides 2 Tesla charging stations with a maximum rate of 18kW. It offers an electric vehicle charging station, making it a convenient option for EV owners.
Parking
This hotel offers convenient parking on its premises. Its location and services make it a practical choice for travelers with vehicles.
EV charging stations
Business
Known for its beautiful gardens and serene atmosphere, Hosteria Las Quintas also provides excellent meeting and event spaces. It offers a quiet, professional setting conducive to focused work and networking.
Pool
This family-friendly hotel features 3 outdoor swimming pools, a sauna, and a 24-hour fitness center. The Art Deco hotel offers concierge services, ensuring a comfortable and convenient stay for all guests.
Heated Pool
Outdoor Pool
Romantic
A hosteria suggests a traditional and charming inn, likely offering a more intimate and personal experience. Features a restaurant and bar, providing on-site options for romantic dinners and drinks.
Family
The combination of a hotel, restaurant, and bar suggests a range of on-site conveniences for families. The restaurant can simplify meal times, and the hotel may offer a comfortable and relaxing environment.
Rooms with Jacuzzi / Hot-Tub
Free Wi-Fi
Sustainability Journey
Accessible
Yoga
Room Types
King Suite with TerraceThis spacious, air-conditioned room features a king-size bed and a Mexican colonial-style décor. It includes a large terrace with lounge chairs and views of the gardens, the pool or the colonial hall. In-room amenities include cable TV and free Wi-Fi.
Suite with Two Double BedsThis spacious, air-conditioned room features 2 double beds and a Mexican colonial-style décor. It includes a large terrace with lounge chairs and views of the gardens, the pool or the colonial hall. In-room amenities include cable TV and free Wi-Fi.
King Suite with Spa BathThe hot tub and spa bath are the special features of this suite. This air-conditioned suite is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit has 1 bed.
Suite with Two Double Beds with Spa BathGuests will have a special experience as this suite offers a hot tub and a spa bath. This air-conditioned suite includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit offers 2 beds.
Superior Double RoomThe spacious double room provides air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Standard Double - Dog FriendlyThe unit offers 2 beds.
Guest Reviews
8.9
Excellent
Review Summaries
Location
Hosteria Las Quintas Hotel Restaurante Bar is a well-located gem in Cuernavaca. Set a bit off the beaten path, it offers a tranquil oasis away from the bustling downtown, yet still convenient for accessing Plaza de Armas and a variety of nearby restaurants and banks within a 10-minute drive. Guests appreciate its placement in one of the best areas of the city, describing it as a beautiful, well-located spot with lush gardens that enhance the serene atmosphere.
The hotel's setting is praised for being both peaceful and picturesque, offering stunning views and a sense of comfort and beauty in its facilities and rooms. Although not in the very heart of town, the location is considered excellent and well worth the visit for its pleasant and unique ambiance. Some guests noted the presence of mosquitoes and a few ants due to the abundant vegetation, but overall, the location's convenience and the delightful surroundings left a positive impression.
Breakfast
Hosteria Las Quintas Hotel Restaurante Bar receives mixed reviews for its breakfast offerings. While many guests praise the delicious and tasty food, noting the excellent and splendid buffet, others express dissatisfaction with the range and cost of the items. The weekend brunches, especially on Saturday and Sunday, are highlighted as exceptional and wonderfully varied. However, the lack of an à la carte option during weekends and the high prices are frequent points of criticism. The breakfast is often described as very expensive with costs considered high relative to the quality and variety provided. Some find the mandatory buffet restrictive, especially when there are few vegan options or offerings for children. Despite these drawbacks, the friendly service, beautiful garden setting and overall flavor of the breakfast and meals garner positive remarks from many guests.
Dinner
At Hosteria Las Quintas Hotel Restaurante Bar, the dining experience receives mixed feedback from guests. The food is often praised for being delicious with many highlighting its excellent quality and spectacular dishes. Guests frequently commend the good service provided by the restaurant staff. The buffet also earns positive remarks for being tasty and reasonably priced.
However, the high cost of dining is a recurring concern with numerous guests describing the food prices as excessive. Some also mention limited menu options and the absence of a children's menu for lunch and dinner. A few reviews note variability in food quality and consistency with one guest mentioning a poor experience with a burger and another stating some dishes were overly salty. Despite these critiques, the overall sentiment points toward a generally positive dining experience, albeit with a higher price tag.
Rooms
The rooms at 'Hosteria Las Quintas Hotel Restaurante Bar' have garnered mixed reviews, yet several positives stand out. Guests consistently mention that the rooms are very spacious, clean and comfortable, often highlighted by beautiful terraces that overlook the lush gardens. Many rooms feature additional amenities like jacuzzis and large private patios, adding a touch of luxury. The rustic charm and pleasant, fully-lit rooms are appreciated by many, although the décor may seem dated to some.
However, several areas need attention. The air-conditioning units can be noisy and issues with hot water and room cleanliness were noted. Some guests found the room upkeep to be lacking with outdated interiors and occasional noise disturbances from maintenance areas or street noise. Additionally, the lack of modern conveniences such as mini-fridges, adequate outlets and quality amenities can be a drawback for some.
Nonetheless, the friendly staff, excellent breakfast and serene gardens contribute to an overall pleasant stay for those seeking a comfortable and spacious lodging experience.
Beds
At Hosteria Las Quintas Hotel Restaurante Bar, the feedback on the beds and pillows has been varied. Many guests have highlighted the comfort of the beds, describing them as very comfortable, super comfy and even delicious. The cleanliness of the beds has also been positively mentioned.
However, there are several recurring critiques regarding the firmness of the mattresses and pillows. Some guests found the mattresses to be hard with some describing them as very worn out and not the best. The pillows have also been noted to be very hard or very high, which detracted from the overall comfort for some visitors.
Despite these mixed reviews, the quality of the beds and pillows seems to offer a generally comfortable experience for many, although there is a clear indication that improvements in the softness and overall condition could enhance the stay for all guests.
Cleanliness
Hosteria Las Quintas Hotel Restaurante Bar in Cuernavaca presents an overall positive picture regarding cleanliness, highlighted by a well-maintained and visually appealing environment. Guests frequently mention that the facilities are clean and pleasant with everything in perfect condition. The rooms stand out for their cleanliness and comfort, often described as very clean, filled with light and well-sanitized bathrooms. Moreover, the hotel grounds, including the beautiful gardens and clean pools, contribute to the overall appeal, creating a charming and relaxing atmosphere.
However, there are some areas that need attention. Specific complaints include the inconsistency in room cleaning, such as delays until requested and inadequate towel replacements. Some reviews cite incidents of dirty pools and insufficient cleaning service performance with repeated mentions of a need for better maintenance in the bathrooms and immediate surroundings.
Despite these issues, the hotel's positive attributes like the excellent regular cleaning, well-kept gardens and beautiful settings, along with the friendly and kind staff, make it a notable destination. With some improvements in the areas highlighted, the experience could be enhanced further for future guests.
Staff
Many guests of the Hosteria Las Quintas Hotel Restaurante Bar praise the hotel staff for being friendly, helpful and attentive. The service, especially from the overall team and waitstaff, often receives high marks with many guests noting the excellent attention and support they received during their stay. The positive reviews highlight the staff's consistent friendliness and support throughout the hotel with mentions of timely breakfast service, delicious food and professional treatment.
However, feedback on the reception staff is mixed. While some guests mention that the reception team is very friendly and professional, others recount experiences of rudeness, slow service and unhelpfulness at the front desk. There are reports of receptionists being unkind, having a lack of training and even issues with overcharging. Additionally, some guests felt that the staff appeared overwhelmed and uninterested at times.
In summary, while the majority of interactions with the staff at Hosteria Las Quintas are positive, especially with the restaurant and general hotel staff, the reception staff might benefit from additional training and a focus on customer service to ensure a consistently positive experience for all guests.
Wi-Fi
The Wi-Fi experience at Hosteria Las Quintas Hotel Restaurante Bar appears to be quite mixed and leans toward the negative side. While a few guests have praised the excellent quality of the Wi-Fi, a significant number have reported issues ranging from weak signals to complete lack of connection. Several guests noted that the Wi-Fi did not work at all in their rooms and that they faced persistent problems throughout their stay. Coverage appears to be a recurring issue with reports of poor and unstable connections. Although some positive feedback exists, many guests expressed frustration with the hotel's internet service, highlighting it as an area needing improvement.
Spa
Housed within the inviting premises of Hosteria Las Quintas Hotel Restaurante Bar, the spa leaves a mixed impression among visitors. Guests who sought relaxation within the spa praised its excellence and described it as a delight with amenities such as a sauna notably available. However, it's important to note that the spa operates on a limited schedule, being open only from Thursday to Sunday, which might require some planning ahead for those looking to indulge.
On the downside, there have been reports that the spa services are not in operation or the spa is located outside the hotel premises. This lack of clear, consistent information and accessibility issues somewhat dampens the allure. Despite this, for those who manage to experience its offerings, the spa at Hosteria Las Quintas provides a satisfying escape.
Gym
Hosteria Las Quintas Hotel Restaurante Bar offers a gym as part of its facilities. Positive remarks highlight the cleanliness of the gym and the friendly staff. Some guests appreciate that the gym is quite complete for a hotel setting. However, several reviews point out that the gym is poorly equipped with ancient and incomplete weights and machines that either don't work well or are tightly packed together. Additionally, the gym's carpet is mentioned as old and dirty, indicating a need for modernization and better upkeep.
Pool
The pool experience at Hosteria Las Quintas Hotel Restaurante Bar presents a mixed bag of reviews. On the positive side, there are multiple swimming pools, including heated, bio and natural pools, which add a diverse experience for guests. Specific praises highlight the 'delicious' and 'excellent' pool amenities with the pool temperature noted as ideal for young children. The area is relaxing and well-maintained with some charming natural elements, such as a pond filtered by aquatic plants.
However, there are several points of concern. Many reviews mention that the pools are generally too small for the size of the hotel, leading to frequent overcrowding, especially on weekends. The water temperature, often described as very cold, seems unsuitable for many guests and there are repeated calls for better cleanliness and maintenance. Some reviews specifically point out that the pools range from slightly chlorinated to very chlorinated, which can affect the enjoyment of the experience.
The lack of sufficient loungers around the pool area, combined with poor service, also detracts from the overall pool experience. An emphasis on more consistent maintenance and organization could vastly improve guest satisfaction in the pool area, making it a more inviting feature of the hotel. Despite these issues, the aesthetically pleasing garden and natural features provide a pleasant ambiance around the pool area.
Parking
Guests have mixed feelings about the parking situation at Hosteria Las Quintas Hotel Restaurante Bar. While some mention the parking area being somewhat rustic and the service from the valet parking needing improvement in terms of speed and efficiency, others appreciate the attentiveness of the valet staff. Street parking is commonly noted and while it may not be the most comfortable option, the presence of available taxis and ride-sharing services helps make transportation more convenient.
Family
Hosteria Las Quintas Hotel Restaurante Bar stands out as a peaceful, family-friendly oasis ideal for a family getaway. The hotel's welcoming, family-oriented environment ensures a pleasant stay with very friendly staff contributing to the overall experience. Multiple pools cater to guests of all ages, including a dedicated children's pool with ideal depths and warm water, making it perfect for young children. The heated pool is a favorite among families, providing a comfortable swimming option regardless of the weather.
Children will enjoy the various play areas and ponds with fish, adding an extra layer of enjoyment to their stay. The hotel prides itself on maintaining clean and quiet facilities, creating a relaxed atmosphere conducive to quality family time. With several pools available, families find the amenities sufficient for children, although some guests suggest a clearer separation between areas for children and adults to enhance the experience for all.
Overall, Hosteria Las Quintas offers a 100% family-friendly environment, making it an excellent destination for family weekends and vacations. The combination of clean facilities, a welcoming atmosphere and thoughtful amenities for children makes it a place where families are likely to return.
5 Star
Hosteria Las Quintas Hotel Restaurante Bar consistently receives praise for its outstanding five-star service with many guests describing their stay as a truly five-star experience. The hotel's suites are compared to those of high-end hotels, contributing to its five-star quality reputation. Visitors are particularly impressed by the excellent service throughout their stay, highlighting the friendly and attentive staff, including mentions of exemplary service from waiters like Jorge. The hotel boasts clean and spacious accommodations set amidst beautiful surroundings and wonderful gardens, making it an excellent place to rest and relax. Despite the numerous positive comments, there are some mentions that the hotel falls short of the high expectations set by a five-star rating, particularly in terms of features and customer dealings. Overall, the hotel is highly regarded for its service and environment, though some areas may require improvement to fully meet the five-star criteria.
Rooms with Jacuzzi / Hot-Tub
Guests have mixed feelings about the jacuzzi experiences at Hosteria Las Quintas Hotel Restaurante Bar. Many appreciated the suite with a jacuzzi, describing it as very clean and perfect. However, some guests encountered issues, such as the jacuzzi being cold or not having hot water. There were also mentions of a dirty jacuzzi and instances where it was not working. Suggestions from guests included designating a separate pool and jacuzzi for adults to enhance the experience further. Despite these concerns, those who had positive experiences seemed to thoroughly enjoy the jacuzzi provided in their rooms.
Business
Hosteria Las Quintas Hotel Restaurante Bar stands out as an excellent choice for business travelers, offering top-notch service quality and amenities tailored for both work and relaxation. The hotel features an impressive business area and is well-equipped for corporate conventions, making it ideal for business trips. Guests have praised the conference facilities, which are deemed excellent for professional gatherings. Additionally, the environment is conducive to relaxation, providing a perfect balance between work and unwinding. For those traveling with family, the hotel proves to be a versatile option, offering delightful food and opportunities for a pleasant family walk. Overall, it is a commendable destination for business needs while also catering to leisurely pursuits.
Outdoor Pool
Hosteria Las Quintas Hotel Restaurante Bar boasts a variety of appealing pool options that cater to different preferences. Guests frequently highlight the beautiful outdoor pools, which include multiple options such as heated pools, a biopool and even a saltwater pool. Families particularly appreciate the excellent pools for children, noting their warm water and the inclusion of extra amenities like inflatables. The outdoor pool and jacuzzi are well-received for their pleasant temperature and overall fantastic experience.
Visitors enjoy the serene gardens surrounding the pools, which contribute to a relaxing atmosphere. With three pools, including a unique natural pool filtered by aquatic plants, there's a diverse selection for everyone. However, some guests report issues with cleanliness, mentioning the pools can be dirty at times and the natural pool can become muddy. A few also feel that more pools are needed to accommodate all guests and there were occasional complaints about the jacuzzi's condition.
Overall, the pools at Hosteria Las Quintas offer a pleasant experience, especially for families with their beautiful setting and range of options, despite some concerns about maintenance and cleanliness.
FAQ
Yes, Hosteria Las Quintas Hotel Restaurante Bar has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Hosteria Las Quintas Hotel Restaurante Bar.
No, Hosteria Las Quintas Hotel Restaurante Bar doesn't allow dogs.
Yes, parking facilities are available at Hosteria Las Quintas Hotel Restaurante Bar.
Yes, Hosteria Las Quintas Hotel Restaurante Bar has a gym.
