Union Hotel Cusco emerges as a highly regarded choice for visitors thanks to its exceptional location, warm hospitality, and delightful amenities. Nestled in the heart of Cusco, the hotel is praised for its proximity to Plaza de Armas, the San Pedro Market, and various attractions, making it an ideal base for exploring the city's historic treasures. Guests appreciate the hotel's peaceful ambiance despite its central location, which provides easy access to both local culture and tourism activities.
The breakfast experience at Union Hotel Cusco stands out, with guests frequently commending the variety and quality of morning offerings. The buffet includes a diverse selection of local flavors alongside traditional dishes, supported by a friendly and attentive staff that enhances the dining atmosphere. The on-site restaurant also impresses with its delicious fare and engaging live music performances during dinner hours, providing a memorable dining experience.
Accommodations at Union Hotel Cusco are characterized by comfortable beds, spacious rooms, and immaculate cleanliness, which combine to ensure a cozy and relaxing stay. While there are minor concerns about noise in some rooms and occasional inconsistencies in dinner offerings, the overall comfort and charm of the hotel, coupled with modern touches and a rustic atmosphere, remain attractive to visitors.
Families are particularly fond of the hotel, with its spacious family rooms, engaging activities, and thoughtful amenities like tea for altitude sickness. The presence of a rescued alpaca provides a unique and charming element that captivates children and adults alike.
The remarkable staff at Union Hotel Cusco consistently receives accolades for their professionalism and attention to detail. Known for going above and beyond for guests, they contribute significantly to the hotel's welcoming and caring environment, enriching the guest experience with their genuine kindness.
Despite mixed reviews regarding the Wi-Fi connectivity and nighttime noise levels, Union Hotel Cusco maintains a positive reputation among travelers. Its charming atmosphere, exceptional service, and central location make it a preferred choice for experiencing Cusco, providing a blend of comfort and convenience that is frequently appreciated by guests.
Categories
Boutique-Style
Included in lists of boutique hotels, this property offers a blend of traditional architecture and comfortable accommodation in a central location.
4 Star
Located on Calle Unión, this hotel provides a comfortable and convenient stay in Cusco. Its central location allows easy access to nearby attractions. It offers well-equipped rooms and essential amenities.
Family
Romantic
Nightlife
Sustainability Journey
Honeymoon
Business
Room Types
Economy Double RoomFeaturing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features a coffee machine, a wardrobe, a safe deposit box, parquet floors, as well as a flat-screen TV with satellite channels. The unit has 1 bed.
Standard Double RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a coffee machine, a wardrobe, a safe deposit box, parquet floors and a flat-screen TV with satellite channels. The unit offers 1 bed.
Superior Double RoomProviding free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides a coffee machine, a wardrobe, a safe deposit box, parquet floors and a flat-screen TV with satellite channels. The unit offers 1 bed.
Standard Twin RoomOffering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room offers a coffee machine, a wardrobe, a safe deposit box, parquet floors, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.
Deluxe Twin RoomProviding free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room provides a coffee machine, a wardrobe, a safe deposit box, parquet floors and a flat-screen TV with satellite channels. The unit offers 2 beds.
Superior Triple RoomFeaturing free toiletries, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The triple room features a coffee machine, a wardrobe, a safe deposit box, parquet floors, as well as a flat-screen TV with satellite channels. The unit has 3 beds.
Superior Quadruple RoomOffering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room offers a coffee machine, a wardrobe, a safe deposit box, parquet floors, as well as a flat-screen TV with satellite channels. The unit offers 4 beds.
Guest Reviews
8.2
Very Good
Review Summaries
Location
Nestled in the heart of Cusco, Union Hotel offers an exceptional location that is consistently praised by its guests. Positioned just a few minutes' walk from the renowned Plaza de Armas, this hotel is perfect for exploring the historic center of Cusco. Ideally situated near the vibrant San Pedro Market, visitors find themselves immersed in local culture and cuisine just steps from their accommodations. The hotel's proximity to major attractions, restaurants, and shopping areas makes it convenient for tourists eager to experience everything the city has to offer.
Guests repeatedly highlight the hotel's central, yet peaceful location, noting the ease of access to both the San Pedro train station and the bustling market, which serves as a key hub for tourism activities, including trips to Machu Picchu. Its position allows visitors to comfortably walk to various sights, with useful amenities such as grocery stores and pharmacies within a short distance.
Apart from its advantageous position, the hotel is described as charming, clean, and cozy, supplemented by a friendly and helpful staff. This blend of perfect location and warm hospitality makes Union Hotel a popular choice for travelers seeking to delve into the historic treasures of Cusco with convenience and comfort.
Breakfast
Union Hotel Cusco offers a breakfast experience that has consistently impressed its guests. The morning offerings are described as varied, abundant, and delicious, with a buffet that includes a wide range of options to suit diverse palates. Guests appreciate the inclusion of local flavors alongside traditional breakfast staples such as omelets, pancakes, waffles, fresh fruits, and a selection of breads and cold cuts. The made-to-order options, including hot Viennese waffles and omelets, are particularly well-received.
The breakfast ambiance is further enhanced by the attentive and friendly staff, noted for their exceptional service and efficiency. The breakfast setting also receives praise, contributing to a pleasant start to the day.
While most reviews commend the variety and quality of the breakfast, a few guests suggest that additional variation could enhance the dining experience. Overall, Union Hotel Cusco's breakfast is highlighted as a memorable part of the stay, providing satisfying and hearty meals to fuel the day's adventures.
Dinner
Nestled within the vibrant city of Cusco, the Union Hotel delights guests with its exceptional on-site restaurant, an undisputed highlight for many visitors. Renowned for its fresh and fabulous fare, the restaurant caters not only to diners seeking delicious meals but also offers an experience enriched with live music that serenades patrons from 6:30 PM to 8:30 PM. The menu features an array of dishes, with standout options like Ceviche, Pesto octopus pasta, and beef cubes receiving special mention. Breakfast at the hotel impresses just as much, offering a delightful variety of fruits and customizable on-the-spot preparations like waffles, pancakes, and eggs, ensuring guests start their day on a high note.
The attentive and amazing restaurant staff elevate the dining experience, providing accurate service that guests appreciate. The dinner hours are particularly enjoyed, with guests highlighting the convenience and quality of food served. Not only does the restaurant stand out against local competitors, but some guests even compare it favorably to nearby upscale establishments. While some reviews note occasional inconsistencies in food quality, these instances seem to be exceptions in an otherwise commendable dining experience.
Room service also earns high marks, maintaining the overall reputation of excellence. Despite some minor critiques about dinner not being included or certain dishes not meeting Peruvian standards of spice, the Union Hotel’s dining consistently wows with its delicious offerings, making it a worthwhile choice for travelers seeking a satisfying culinary experience right at their accommodation.
Rooms
Union Hotel Cusco provides a mix of experiences when it comes to its accommodations. The rooms are predominantly praised for being comfortably spacious, with many guests appreciating the convenience of large and well-equipped spaces. Cleanliness is consistently highlighted, with daily upkeep ensuring well-maintained rooms and bathrooms. The beds are noted for their exceptional size and comfort, which is a recurring positive mention among visitors.
Decorated with modern touches, some rooms combine elegant and rustic Peruvian styles, providing a visually appealing ambiance that adds to the overall charm of the stay. The property itself carries a rustic but cozy atmosphere, enhanced by Spanish design elements and a delightful courtyard. Several rooms are noted to be larger than expected, and many provide comfortable and quiet environments.
However, a few drawbacks are mentioned that potential guests should consider. Some rooms experience noise issues due to insufficient soundproofing, especially those located near the road. The lighting can be dim in certain spaces, and the heating and air conditioning systems seem to be unavailable, which could be problematic depending on the season. Additionally, a few reports of small rooms and outdated bathroom fixtures can be found, suggesting a variance in room quality.
Despite these issues, guests frequently commend the overall comfort and location of Union Hotel Cusco, making it a popular choice for experiencing the city. The attentive and friendly staff further enhance the accommodation experience, providing considerate service before and after exploring Cusco’s attractions.
Beds
Union Hotel Cusco receives praise for its comfortable and spacious beds, which guests repeatedly highlight as a standout feature of their stay. Visitors appreciate both the large size of the beds, ranging from king to queen dimensions, and their comfort level, with many describing them as exceptionally cozy and the comfiest they've ever experienced. The linen and bedding quality is often noted, with guests enjoying down comforters and ample pillows that enhance the sleep experience, although some suggest that pillow selection could be improved for better comfort.
The thoughtful inclusion of bed warmers and hot water bottles adds extra warmth and coziness, which guests are grateful for, particularly in Cusco's climate. Alongside the comfortable beds, the rooms are described as spacious and warm, contributing to an overall sense of relaxation and comfort during their stay. The bathrooms also receive positive remarks for their ample space and constant hot water with good pressure.
Overall, the hotel's approach to providing comfort through its bedding and room amenities leaves a positive impression on guests, making Union Hotel Cusco a recommended choice for travelers seeking restful nights and inviting accommodations.
Cleanliness
Union Hotel Cusco earns high marks for its exceptional cleanliness, consistently leaving guests impressed with spotless rooms and well-maintained facilities. The attention to cleanliness is evident across various aspects of the hotel, from modern bathrooms to cozy, clean rooms. Guests appreciate the immaculate presentation, often noting the cleanliness of not just the rooms, but also common areas and the surrounding grounds. The staff plays a crucial role in maintaining these high standards, with many reviews highlighting their friendly and attentive nature, ensuring the hotel remains a welcoming and hygienic retreat.
Despite a few minor hiccups, such as occasional issues with the bathroom plumbing and uneven cleaning practices, the overall experience is overwhelmingly positive. Travelers frequently comment on the comfort and modernity of the accommodations, which are complemented by a picturesque location and impeccable service. The cleanliness, combined with the warmth of the staff, makes Union Hotel Cusco a delightful option for those visiting the historic city.
Staff
Union Hotel Cusco stands out for its exceptional staff, whose warmth and friendliness consistently enhance the guest experience. The reviews paint a picture of a dedicated team that is not only highly professional but also incredibly attentive, making every effort to meet the needs of their guests. Receptionists like Graciela, alongside restaurant and bar workers such as Yulissa and Juan, are frequently noted for their exceptional service, recalling guests by name and fostering a welcoming atmosphere that feels more like home than a hotel. The team is recognized for going above and beyond, arranging taxis, storing luggage, and even having a doctor on call for emergencies.
Guests frequently mention the helpfulness and resourcefulness of the staff, who are always ready to assist with any situation, whether it's through providing local advice or accommodating early check-ins. Names such as Fernando, Roy, Vaneza, and Wilson are highlighted for their cordiality and ability to make guests feel special throughout their stay. The breakfast service is particularly praised, with the team being described as spectacular and attentive, adding joy to the dining experience.
Overall, the staff at Union Hotel Cusco is lauded not just for their efficient service, but for their genuine kindness and caring approach, which significantly enriches the hotel’s reputation. Their dedication and willingness to create a memorable stay make them an integral part of what guests love about the hotel, ensuring that Union Hotel Cusco is often regarded as a standout choice in Peru.
Wi-Fi
The wifi experience at Union Hotel Cusco presents a mixed bag, with guests enjoying both positive and challenging moments of connectivity. Many guests appreciated the strong and very good internet connection throughout the hotel's premises, with particular praise for the solid and consistent Wi-Fi in select areas like the courtyard. However, some visitors encountered issues in their rooms, reporting slow, patchy, or even nonexistent signals. Despite these occasional drawbacks, the staff's dedication to hospitality left a positive impression, enhancing the overall stay. While the wifi performance could improve, it often sufficed for basic needs, enabling guests to appreciate their time at the hotel.
Family
Union Hotel Cusco has made a remarkable impression on families traveling with children, consistently praised for its family-friendly environment and engaging activities. A standout feature is the rescued alpaca named Kiki, delighting guests both young and old with its charming presence in the courtyard. The alpaca has become a unique and memorable highlight of the hotel, proving especially popular among younger visitors.
Accommodations cater specifically to families, with spacious rooms and thoughtfully arranged spaces, perfect for group stays. Guests appreciate the comfortable family rooms and larger setups with twin beds that provide ample space for everyone. The decor is noted for its quaint, tasteful touches and cleanliness, contributing to an overall cozy feel.
The staff at Union Hotel Cusco earn consistent commendations for their hospitality, going above and beyond to make families feel welcome and cared for. Their friendly demeanor and attentiveness have created a nurturing environment where guests feel valued and assisted consistently during their stay.
Additional perks like coca and muna teas, available to help manage altitude sickness, as well as the proactive offering of takeaway breakfasts for early excursions, add significant value to the hotel experience. Families often express a desire to return, bolstered by the exceptional service and family-oriented approach that Union Hotel Cusco embodies, making it a worthy choice for those traveling with kids.
Nightlife
Union Hotel Cusco is a hotspot for music lovers, boasting a lively atmosphere with live music performances every night. Guests frequently highlight the enjoyable and well-executed nightly entertainment, which often includes a mix of live orchestras and shows that create an inviting social ambiance in the hotel lobby and courtyard. Happy hour paired with musical performances adds to the overall pleasant vibe. The performances, typically held from late afternoon to early evening, are particularly appreciated for their vibrant and fun atmosphere, especially with daily concerts that last a couple of hours each evening.
Despite the positive aspects, some guests note that the music can be excessively loud, sometimes making it difficult to relax, especially after a day of activities like hiking. There's also mention of a nearby nightclub that contributes to the nighttime noise levels. Nonetheless, the hotel's commitment to offering engaging live music as part of its nightly entertainment remains a highlight for many visitors.
4 Star
Union Hotel Cusco offers a delightful experience for travelers with its charming atmosphere and welcoming staff, often described as the heart and soul of the establishment. While some guests noted that the facilities may not fully align with a typical 4-star rating, the exceptional service provided by the staff often compensates for this. The hotel's picturesque setting and unique decor create a cozy ambiance likened to a charming inn. Guests appreciate its ideal location, conveniently close to the main square and San Pedro Market.
The hotel stands out for its thoughtful services, including luggage storage for those embarking on treks and daily offerings such as happy hour and live music. The breakfast offerings and culinary experiences are consistently praised, adding to the warmth and homely feel of the stay. Moreover, the cost-benefit ratio is highlighted as a major plus, making it an excellent choice for those seeking both comfort and value.
Despite some discrepancies in star rating expectations, visitors often recommend Union Hotel Cusco for its overall quality and welcoming environment, with many noting that it became a home away from home during their travels. For those prioritizing excellent customer service and a central location, this hotel emerges as a very good option in Cusco.
Boutique-Style
Nestled in a vibrant and secure neighborhood of Cusco, Union Hotel Cusco stands out as a charming boutique establishment. Guests have consistently praised the hotel for its quaint appearance and distinctive character, setting it apart from larger chain hotels. The staff receive accolades for their attentive service, contributing to an overall excellent experience.
The hotel, described as beautifully remodeled or new, exudes a cozy charm with its well-maintained yard, which offers ample seating for relaxation, creating an inviting atmosphere. An alpaca strolling around the grounds adds a touch of uniqueness to the property, enhancing its appeal. Visitors are drawn to the hotel's attractive design and cleanliness, noting its status as a lovely and small hotel with good service details.
Union Hotel Cusco is highly recommended for those seeking a special and intimate experience in the city, as guests recognize its ability to blend character with comfort in a way that makes their stay memorable.
Romantic
Union Hotel Cusco offers guests a welcoming atmosphere, ideal for celebrating special occasions. The staff, notably Graciela, is known for their attentive and warm service, making guests feel cared for throughout their stay. The hotel boasts a charming open courtyard that enhances the cozy, comfortable environment. Unique interactions with animals add to the distinctive experience, creating memorable moments for guests. Overall, Union Hotel Cusco provides a delightful blend of coziness and attentive service, contributing to a pleasant and inviting hospitality experience.
FAQ
No, Union Hotel Cusco doesn't have any pool.
No, a spa isn't available at Union Hotel Cusco.
No, Union Hotel Cusco doesn't allow dogs.
No, parking facilities aren't available at Union Hotel Cusco.
