Four Points by Sheraton Desaru, located in Bandar Penawar, offers a strategically convenient location near shops, restaurants and supermarkets, which many guests find advantageous. Although it requires a short drive to reach the beach, the hotel's shuttle services to various tourist spots and the ferry terminal mitigate this drawback. The proximity to Senai Highway enhances connectivity for those exploring by car and the abundance of local dining options adds to the overall appeal.
Breakfast at the hotel earns high marks for its delicious taste, variety and quality. Guests appreciate the extensive choices and freshly made items, though during peak times, some note that space and the speed of refills could be improved. Dinner experiences are generally positive with guests enjoying the high quality of both local and international selections, particularly praising the dessert offerings. While some felt the dinner buffet could use more variety and fresher seafood, the quality of the food remains a highlight.
Rooms are described as spacious, clean and well-maintained, contributing to a comfortable stay. Guests particularly appreciate the modern design and comfortable bedding. Though there are minor grievances about occasional maintenance issues and inconsistencies in room amenities, the overall experience is positive. The ambiance and pleasant interior design enhance the welcoming atmosphere and guests consistently commend the hardworking staff for their friendliness and helpfulness.
Cleanliness is a standout feature at Four Points by Sheraton Desaru with many guests noting the spotless condition of rooms and common areas. The hotel's dedication to maintaining a clean environment is highly praised, though a few isolated lapses have been reported.
The staff at the hotel are frequently lauded for their friendliness, professionalism and attentive service. Specific individuals receive praise for their exceptional efforts, enhancing the overall guest experience. The efficiency and courtesy of the staff ensure a warm and accommodating environment.
Free WiFi at the hotel is generally reliable and strong, allowing guests to stay connected throughout their stay. While some rooms experience occasional connectivity issues, the overall sentiment towards the WiFi service is positive.
The gym at the hotel is well-maintained and equipped with modern facilities, pleasing fitness enthusiasts. Open 24 hours, it offers convenience and quality, complementing the overall stay at the hotel.
The swimming pool is another well-received amenity, appreciated for its cleanliness and suitability for children. While the pool area can get crowded and the floor slippery at times, it remains a popular feature among guests.
Parking facilities at the hotel are ample, safe and convenient, despite a daily fee that some find inconvenient. The secure environment ensures ease of access and peace of mind for those driving.
Families particularly enjoy staying at Four Points by Sheraton Desaru with spacious rooms and family-friendly amenities like teepee tents and game rooms making it an ideal choice for those with children. The hotel's proximity to Desaru Waterpark further adds to its appeal for family outings.
The comfort of the beds is frequently highlighted, providing guests with restful nights. However, there are some criticisms regarding the pillows and bed sheets, which occasionally detract from the overall sleeping experience.
Business travelers also find the hotel suitable for work trips, appreciating the efficient check-in and check-out processes along with the reliable WiFi and comfortable accommodations.
Overall, Four Points by Sheraton Desaru delivers a well-maintained, comfortable and convenient stay, making it a favorable choice for families, business travelers and casual visitors alike.
Categories
Sustainability Journey
This hotel is committed to implementing sustainable and eco-friendly practices. It actively partners with local environmental organizations and promotes eco-tourism activities, reflecting a dedication to minimizing its environmental impact.
Family
While specific family amenities aren't detailed in the provided snippets, its presence on lists of family-friendly hotels near Desaru Waterpark suggests it meets a certain standard for family accommodations.
Pool
This hotel includes a well-maintained outdoor pool suitable for both adults and children. The pool area is equipped with comfortable seating and umbrellas, providing a pleasant environment for relaxation.
Indoor Pool
Business
As part of the Sheraton brand, this hotel is expected to provide business-friendly amenities such as meeting rooms, business center, and reliable internet access. It caters to both business and leisure travelers.
Parking
The hotel offers secured, uncovered self-parking for a fee of MYR 7 per night. While parking is available, it is not complimentary and is uncovered, which may affect convenience for some guests.
EV charging stations
Accessible
Four Points by Sheraton Desaru offers wheelchair accessible facilities. There are a limited number of accessible rooms available at the hotel.
Gym
Four Points by Sheraton typically includes a fitness room for guests. The gym offers standard equipment for a basic workout.
EV charging stations
The hotel has three 22kW AC chargers operated by FlexiParking. This provides a good number of charging bays with a decent AC charging speed for guests.
Indoor Pool
This hotel features a well-maintained indoor swimming pool, highly praised for its cleanliness. The indoor pool area is designed to be family-friendly, offering a pleasant experience for all guests.
Room Types
Deluxe Double Room with Two Double Beds and BalconyThe spacious twin room offers air conditioning, a minibar, as well as a private bathroom boasting a walk-in shower and a bidet. This twin room includes a dining area, a flat-screen TV with cable channels a wardrobe and a balcony. The unit has 2 beds.
Premium Double Room with Two Double Beds and Balcony Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned twin room features a flat-screen TV with cable channels, a minibar, a dining area and a wardrobe. The unit has 2 beds.
Deluxe King Room with BalconyProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious double room provides air conditioning, a minibar, a dining area, a wardrobe and a flat-screen TV with cable channels. The unit offers 1 bed.
Premium King Room with BalconyProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a minibar, a dining area and a wardrobe. The unit offers 1 bed.
Family Room with Two Double BedsProviding free toiletries and bathrobes, this family room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned family room provides a flat-screen TV with cable channels, a minibar, a dining area and a wardrobe. The unit offers 2 beds.
Junior King Suite with BalconyOffering free toiletries and bathrobes, this suite includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned suite offers a flat-screen TV with cable channels, a minibar, a dining area and a wardrobe.
Guest Reviews
8.7
Very Good
Review Summaries
Location
Located in Bandar Penawar, Four Points by Sheraton Desaru offers a convenient and strategic location near a variety of shops, restaurants and supermarkets. Guests appreciate that it's just a short walk to a mall, making it easy to access essential amenities and eateries. The hotel is noted for its cleanliness and spacious rooms, providing a comfortable stay.
While the hotel is not close to the beach—requiring about a 10-minute drive to Desaru Coast and its attractions—it provides shuttle services to the public beach, tourist spots and the ferry terminal, which guests find helpful. The location is also praised for being near the Senai Highway, offering good connectivity for those exploring the area by car.
Although it's a bit off the beaten path and not ideal for guests looking for a beachfront stay, the abundance of local food options and the serene inland setting compensate for this. The hotel boasts a strategic placement within the only town in Desaru, surrounded by numerous dining options and shopping outlets, enhancing convenience for families and casual visitors alike.
Breakfast
The breakfast experience at Four Points by Sheraton Desaru is predominantly positive with guests frequently praising its delicious taste and good variety. Many reviews highlight the extensive and comprehensive options available with phrases like "wide choice," "variety of food," and "many options" suggesting a diverse spread that caters to different tastes. The breakfast menu is often described as great with terms such as "delicious," "excellent," and "amazing" being common descriptors.
Several guests mentioned specific positive points such as the complimentary wedding anniversary decorations and the freshly made roti telur. The breakfast environment and cleanliness also received positive attention. However, some feedback pointed out areas for improvement, such as the insufficient space during peak times, certain items not being refilled quickly enough and a few dishes being cold. Despite this, most guests felt the breakfast was good, satisfactory and even fantastic at times, noting the quality of the food and the good service. Overall, the breakfast at Four Points by Sheraton Desaru leaves a positive impression with a good balance between variety, taste and service.
Dinner
At Four Points by Sheraton Desaru, the dinner experience received a mix of praise and constructive feedback from guests. Many appreciated the delicious and superb quality of the food, noting that both local and international selections for lunch and dinner were particularly good. The dinner and breakfast options were frequently praised for their taste with several guests specifically recommending meals at the hotel restaurant.
The dinner buffet generally received positive comments with some highlighting the great and fantastic spread. Guests enjoyed the taste of the food, especially desserts and cakes, which were described as very yummy. The buffet dinner's variety and high-quality options were also mentioned as notable highlights.
However, there were areas where improvement was suggested. Some guests felt that the dinner buffet selection was limited and could benefit from more variety. A few reviews pointed out that the seafood wasn't as fresh and the buffet had few healthy options. A few guests found the food average and not worth the high prices charged. The seating arrangement at the restaurant could also be improved, as the seats were described as too close to each other, affecting the dining experience.
Despite some criticisms, the restaurant food was often praised for its good and excellent quality and the hotel's surrounding area was well-regarded for its proximity to various eateries, shops and amenities, enhancing the overall convenience for guests.
Rooms
Located conveniently in Desaru, Four Points by Sheraton Desaru offers guests a comfortable and spacious stay in a clean and well-maintained environment. The guest rooms are widely praised for their large size and modern, neat designs, making them suitable for families and travelers seeking extra space. Cleanliness is a consistent highlight with many guests noting the tidiness and fresh condition of their rooms upon arrival.
Guests particularly appreciate the comfortable beds and pillows, contributing to a restful night's sleep. Additionally, room facilities such as coffee machines and spacious bathrooms enhance the stay further. The ambiance and pleasant interior design of the hotel are also positively mentioned, creating a welcoming atmosphere once guests step inside.
However, there are a few areas that could use improvement. Some guests experienced issues with room maintenance, such as leaking toilets and musty odors from the air conditioning units. There were also occasional delays during check-in and some inconsistencies with room amenities like towels and toiletries.
Despite these minor setbacks, the hotel staff is often commended for their friendliness and helpfulness, adding a positive touch to the overall stay. The hotel's convenient location with easy access to numerous shops and restaurants, further boosts its appeal as an ideal place for a family vacation or a relaxing getaway.
Beds
Four Points by Sheraton Desaru receives high praise for the comfort of its beds. Guests frequently use terms like comfortable, very comfortable and super comfortable to describe their sleeping experience, noting both the mattresses and the bed size provided for a restful night's sleep. The spacious rooms add to this comfortable environment, accommodating various group sizes, including setups for four adults with double queen-size beds.
However, while the beds are often highlighted for their comfort, there are some criticisms regarding the pillows, which many found too soft and even smelly at times. Though some guests reported the pillows as comfy, it seems the overall consensus suggests a need for improvement in this area.
Cleanliness of the bedsheets is another point of concern for some with occasional mentions of dirty spots and a lack of softness and comfort. Despite these issues, the general feedback indicates that most guests find the beds to be a strong point of their stay, ensuring a comfortable and restful experience in a well-furnished setting.
Cleanliness
Four Points by Sheraton Desaru consistently impresses guests with its high standards of cleanliness. The hotel premises are described as clean and well maintained with the rooms frequently noted for being spacious, well-designed and spotless. Many guests highlight the pleasant and comfortable environment, citing clean floors, rooms and common areas.
The property's well-kept condition extends to the facilities as well, where the breakfast menu selection is appreciated and the pool is noted for its cleanliness. Rooms are not only clean but also equipped with up-to-date amenities and have a fresh, welcoming ambiance. The housekeeping team receives praise for ensuring that the rooms remain clean and tidy, reinforcing the hotel's commitment to cleanliness.
However, some guests reported isolated lapses in cleanliness, such as minor stains on linens and occasional dirt or grime in the bathroom. Despite these isolated incidents, the overall consensus remains positive with most patrons finding the hotel's cleanliness and maintenance commendable.
In summary, Four Points by Sheraton Desaru's dedication to cleanliness and comfort makes it a favorable choice for travelers seeking a well-maintained and inviting stay.
Staff
The staff at Four Points by Sheraton Desaru consistently receive high praise from guests for their friendliness and helpfulness. Visitors noted the professionalism and accommodating nature of the hotel team with specific mention of individuals who went above and beyond to make their stay pleasant. The front desk staff, including named individuals like Afiq and Rajesh, were highlighted for their exceptional service and warm welcomes. Guests appreciated the staff's courteous and supportive attitude, as well as their prompt and attentive service. The housekeeping, restaurant and overall staff efficiency were also positively mentioned. While a couple of comments indicated areas for improvement, the overwhelming sentiment was that the staff were wonderful, making the overall service experience at this hotel excellent.
Wi-Fi
The Four Points by Sheraton Desaru offers generally reliable and free WiFi throughout the hotel. Many guests appreciated the strong, fast and excellent connectivity, praising the consistently good service. However, a few reviews noted that WiFi in some rooms could be slow, unstable or spotty and there was an occasional mention of no WiFi until the evening. Overall, the WiFi quality is commendable, ensuring guests can stay connected during their stay.
Gym
The gym at Four Points by Sheraton Desaru offers an impressive experience for fitness enthusiasts. It is consistently described as nice, clean and well-maintained. Notably, it is well-equipped for a hotel, providing a wide range of new equipment and spacious workout areas. Guests appreciate the availability of additional facilities near the gym, such as a pool and a sauna, which complement the fitness experience. Operating 24 hours, the gym ensures convenient access for all schedules. Overall, the gym facilities at this hotel receive high praise for their quality and maintenance, contributing to a top-notch stay.
Pool
The swimming pool at Four Points by Sheraton Desaru receives high praise for its cleanliness, being well-maintained and overall pleasant experience. Guests frequently describe the pool as big and inviting, noting that it is particularly suitable for children with good amenities like a gym and sauna nearby. The water quality is highlighted as clear and not overly chlorinated, making it enjoyable for swimmers. The pool area, though subject to some crowding and occasional slipperiness of the floors, is generally well-kept and bright, even in the afternoon sun. Some guests mentioned that the pool could feel a bit small and less private during busy times, but it was adequate for their needs. Despite some minor areas for improvement, the pool remains a standout feature that guests appreciate and enjoy.
Parking
Four Points by Sheraton Desaru appears to offer a generally positive parking experience for its guests. Ample parking space is a consistent highlight with reviewers frequently noting the availability of large and sufficient parking lots. These parking areas are described as well-kept, clean and safe, adding to the overall convenience for guests. The parking is located onsite, which adds to the ease as visitors can access their vehicles without hassle.
However, it's worth mentioning that some guests pointed out charges, specifically a daily RM5 fee for parking, which a few found inconvenient. Despite this, the hotel seems to compensate with a secure and well-monitored parking environment.
The parking system does require validation to avoid charges and there’s a suggestion to be mindful of open-air parking during rainy weather or when birds may rest on trees in the evening. Overall, despite minor inconveniences, the parking facilities at Four Points by Sheraton Desaru are praised for being ample, safe and convenient.
Family
Four Points by Sheraton Desaru is praised for its exceptional family-friendly environment, making it an ideal choice for those traveling with kids. This family-oriented hotel offers spacious rooms, including specific family suites and setups designed to comfortably accommodate families, even for a family of four. Guests noted that the hotel is good for family travel, gatherings and stays, providing a memorable experience.
Families feel at home here and the pleasant family atmosphere is consistently highlighted. The amenities cater well to children with facilities like a teepee tent and a family games room that kids particularly enjoy. Though one guest mentioned only having two sets of towels provided for a family of four, overall, the hotel is recognized as being very child and family-friendly.
In terms of location, the hotel is conveniently situated just a 10-minute drive from Desaru Waterpark, which adds an extra layer of convenience for family outings. Cleanliness is considered fair and the hotel’s simple, modern and no-frills approach resonates well with guests seeking a comfortable and enjoyable family stay.
Overall, Four Points by Sheraton Desaru delivers a great experience for families, ensuring they have a comfortable, engaging and pleasant stay.
Business
Four Points by Sheraton Desaru receives commendable feedback from business travelers, making it a solid choice for those on work trips. Guests appreciate the efficient and seamless check-in and check-out processes, reflecting a smooth overall experience. The hotel boasts commendable business facilities, including well-appointed meeting rooms suitable for professional gatherings.
Breakfast offerings cater to a business-class standard, ensuring guests start their day with a satisfying meal. The hotel's service is efficient with good service recovery noted by guests. Facilities are tailored to support the sole purpose of work, making the hotel good for business meetings and stays. Overall, Four Points by Sheraton Desaru is recommended for business travelers seeking convenience and professional amenities.
Accessible
Four Points by Sheraton Desaru offers good accessibility, making it suitable for all types of guests, including those with disabilities. The hotel is conveniently located near essential amenities, being just a minute's walk from a supermarket. Families and leisure travelers will find the facilities accommodating and the rooms spacious. For those using wheelchairs, the hotel is well-suited with accessible indoor seating and rooms, ensuring comfort and ease of movement. Additionally, parking is well-maintained and clearly marked, although it is not complimentary. Its proximity to the highway exit also makes it accessible for travelers.
FAQ
Yes, Four Points by Sheraton Desaru has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Four Points by Sheraton Desaru.
No, Four Points by Sheraton Desaru doesn't allow dogs.
Yes, parking facilities are available at Four Points by Sheraton Desaru.
