Dover, 1780 North Dupont Highway39.198083,-75.555441(Show on Map)
8.8
Excellent
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesSun, 02 Aug - Mon, 03 Aug02 Aug - 03 Aug
1 Room2 Guests
Info
Summary of reviews
The Holiday Inn Express Hotel & Suites Dover by IHG, enjoys a highly convenient location praised for easy accessibility off the highway, making it ideal for both leisure and business travelers. Guests appreciate its proximity to shopping, dining and local events with food options just five minutes away. The cleanliness of the facilities and the friendly staff enhance the overall positive experience, making it a go-to choice for many visitors.
The hotel’s breakfast offerings receive high marks for variety and taste, featuring items such as pancakes, real bacon and two kinds of sausages. The breakfast is consistently described as delicious, hot and fresh. Guests especially commend the breakfast staff for their politeness and helpfulness, which adds to the enjoyable dining experience. While peak-times may see slight delays, the quality and range of the breakfast buffet generally leave guests satisfied.
Rooms at the hotel are noted for their spaciousness, cleanliness and modern amenities. Recent renovations have ensured that rooms are comfortable with well-lit and ample space. Comfortable beds and general upkeep of the common areas contribute to a cozy stay, though there are occasional reports of issues like dust, dampness and worn furniture.
Cleanliness overall is a strong point for the hotel with guests frequently highlighting the spotless condition of both common areas and individual rooms. Staff play a crucial role in maintaining this high standard, further enhancing the guest experience through their friendly and accommodating service. Specific mentions of staff members and housekeeping underscore the exceptional service guests receive.
The pool area, when accessible, is clean and enjoyable with an attractive seating area featuring a fire pit. However, some guests were disappointed when the outdoor pool was occasionally closed, particularly families who had selected the hotel for this amenity.
Beds are a standout feature with many guests praising their comfort and the quality of the bedding, contributing to restful sleep. While there are minor issues reported such as stained linens or pillows with an unpleasant smell, the majority of reviews convey satisfaction with bed comfort.
In summary, the Holiday Inn Express Hotel & Suites Dover by IHG, largely delivers on guest expectations, offering a clean, comfortable stay with excellent service, a convenient location and a highly regarded breakfast. While there are areas needing attention, the overall experience is positive, making it a favored choice for many travelers.
Categories
Business
This hotel provides standard business amenities for travelers.
Gym
This Holiday Inn Express location provides a fitness center for guests. It's equipped with basic exercise machines to help travelers stay in shape.
Pool
Outdoor Pool
Honeymoon
Family
Accessible
Outdoor Pool
Room Types
Standard RoomBed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.
Standard King RoomThis room includes a flat-screen cable TV, microwave and refrigerator.
Standard Room with Two Queen BedsThis room includes a flat-screen cable TV, microwave and refrigerator.
King SuiteFeaturing a spa bath, this room also includes a flat-screen cable TV, sofa bed and wet bar with a refrigerator.
Standard Queen Room with Roll In Shower - Mobility/Communications AccessibleThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room offers a flat-screen TV with cable channels, a wardrobe, a carpeted floor and heating. The unit has 2 beds.
King Suite with Additional Dining AreaThis air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Queen Suite with Two Queen BedsFeaturing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 2 beds.
Queen Suite with Mobility Accessible TubOffering free toiletries, this suite includes a private bathroom with a walk-in shower, a bath and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 2 beds.
Standard King Room with Mobility Accessible TubThe unit offers 1 bed.
Standard Queen Room with Two Queen Beds and Mobility Accessible TubThe unit has 2 beds.
Standard Queen Room with Two Queen Beds and Roll In Shower - Mobility/Communications AccessibleThe unit offers 2 beds.
Guest Reviews
8.8
Excellent
Review Summaries
Location
Holiday Inn Express Hotel & Suites Dover by IHG, is praised by guests for its highly convenient location, just off the highway and easy to find. The hotel's position is ideal for both leisure and business travelers, situated centrally and providing quick access to shopping, dining and major roadways. It is a mere five minutes from various food options and shopping areas, making it extremely convenient for guests. The property's cleanliness stands out with well-maintained facilities and nicely decorated interiors. The friendly staff adds to the positive experience, contributing to an overall pleasant stay. Its strategic location makes it perfect for various purposes, whether attending local events like lacrosse tournaments or simply exploring Dover.
Breakfast
The Holiday Inn Express Hotel & Suites Dover by IHG, garners positive reviews for its breakfast offerings. Guests frequently describe the breakfast as delicious with many warm and cold choices available. The variety of options includes items such as pancakes, real bacon and two kinds of sausages, making it suitable for diverse tastes. Reviewers commend the hot and fresh nature of the food, which contributes to a satisfying start to the day.
The breakfast buffet stands out for its range and cleanliness, often noted as the best compared to other hotels and motels. The breakfast staff are praised for being polite, helpful and friendly, further enhancing the dining experience. While some mention occasional issues with service speed, particularly during peak times, the overall sentiment about the breakfast remains positive.
Guests appreciate the consistent quality, describing it as tasty, well-stocked and a blessing, especially during colder seasons. The lobby environment is considered inviting, adding to the pleasant breakfast experience. Overall, the hotel delivers an excellent morning meal that leaves guests satisfied and ready for the day ahead.
Rooms
The rooms at the Holiday Inn Express Hotel & Suites Dover by IHG, generally receive positive feedback from guests. Highlights include their spacious nature, cleanliness and modern amenities that many guests appreciate. The rooms are described as being recently renovated, clean, very comfortable and well-lit. Guests often mention the comfortable beds and the ample room size. The hotel’s common areas also reflect this high standard of cleanliness and modernity.
However, some reviews indicate inconsistencies with reports of occasional dust, damp rooms and worn furniture. A few guests noted issues such as moldy smells, stained linens and incomplete room fixtures. Despite these occasional drawbacks, the majority of feedback emphasizes the overall positive experience with room comfort and space.
Beds
Guests at the Holiday Inn Express Hotel & Suites Dover by IHG, frequently praised the beds for being super comfortable and relaxing, ensuring a restful night's sleep. Many reviews highlighted the bedding as clean and comfortable with perfect linens adding to the overall comfort. The rooms also benefit from comfortable mattresses and a general sense of quiet, contributing to a peaceful environment. However, there were a few mentions of issues such as stained mattress covers, comforters and pull-out couch mattresses, as well as pillows that had an unpleasant smell. Despite these concerns, the majority of reviews convey satisfaction with the bed comfort, enhancing the overall positive experience for guests.
Cleanliness
The Holiday Inn Express Hotel & Suites Dover by IHG, receives high marks for its cleanliness, garnering numerous positive remarks from guests. The common areas and individual rooms stand out for their spotless upkeep with many describing the environment as exceptionally clean and bright. Guests frequently appreciate the tidy and well-maintained decor, contributing to a comfortable and cozy atmosphere.
Many reviews highlight the hotel's overall cleanliness and organization, noting clean and spacious rooms that contribute to a pleasant stay. Moreover, the friendly and polite staff further enhance the experience, making guests feel welcome and at ease.
However, a few reviews point out areas in need of improvement. Issues such as dirty towels, soap scum in the bathroom and outdated, filthy showers have been mentioned. Some guests also reported an unpleasant smell and dirty carpets. Despite these concerns, many guests were still overall satisfied with their stay due to the hotel's positive aspects.
In summary, cleanliness at the Holiday Inn Express Hotel & Suites Dover is generally well-regarded with most guests experiencing a pristine environment and comfortable accommodation, albeit with some areas needing attention. The friendly staff and convenient location further augment the hotel's appeal.
Staff
The reviews of the staff at Holiday Inn Express Hotel & Suites Dover by IHG, consistently highlight their exceptional service. Guests frequently describe the team as wonderful, knowledgeable, helpful and friendly. There are specific mentions of Allison, who was notably helpful and kind. The professionalism and accommodating nature of the employees stand out with many noting the warm greetings and genuine politeness experienced throughout their stay.
Several remarks highlight the front desk staff for being particularly welcoming, accommodating and responsive to requests. The breakfast host also received praise for her hospitality and diligence. Guests appreciated the friendliness and courteous demeanor of the housekeeping staff, emphasizing that the overall customer service was excellent.
A minor inconvenience was mentioned regarding staff knocking on doors before 8 AM, but this did not overshadow the generally positive feedback. Overall, the staff’s commitment to providing a friendly and helpful service significantly enhances the guest experience at this hotel.
Pool
Guests consistently found the pool to be very clean and enjoyable, highlighting its cleanliness and fun atmosphere when accessible. The surrounding seating area, featuring a fire pit, was also appreciated for its appealing setup. However, there were multiple instances when the outdoor pool was not open, leading to disappointment, particularly for families who chose the hotel specifically for its pool.
FAQ
Yes, Holiday Inn Express Hotel & Suites Dover by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Holiday Inn Express Hotel & Suites Dover by IHG.
No, Holiday Inn Express Hotel & Suites Dover by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express Hotel & Suites Dover by IHG.
Yes, Holiday Inn Express Hotel & Suites Dover by IHG has a gym.
