Blue Waters Hotel has an amazing team of staff that are friendly and courteous, always willing to help and go above and beyond to ensure guests have a great stay. The hotel has extremely friendly, helpful and approachable employees who are well trained and efficient in their roles. The staff is very professional, accommodating and provide exceptional service. The service throughout the hotel is exceptional and the front desk receptionists, as well as the restaurant staff, are superb. However, there are a few instances of certain staff members not being properly trained and having terrible attitudes that need to be addressed. Otherwise, the staff will ensure that guests are well taken care of and they will always serve with a smile with the waiters delivering exceptional service. Moosa, Zanele, Sifiso and Sithembiso are among the exceptional team whose hospitability and commitment are commendable. The hotel rooms and breakfast area are clean and spotless throughout with the staff making sure to attend to all issues immediately. However, there are occasional negative experiences where staff members are not friendly or not well-versed in their job roles, which detracts from the overall perfect experience. Overall, the staff at Blue Waters Hotel is efficient, helpful, friendly and obliging and they are always striving to deliver amazing service.