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Bannatyne Hotel Durham

Durham , Eden Terrace (Show on Map)

7.8

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Bannatyne Hotel Durham offers a convenient location for travelers with easy access to Durham and surrounding areas. However, some guests noted noise from the busy road outside. There were mixed reviews of the breakfast and dinner options with some guests criticizing the high price and limited menu. Rooms received mixed reviews with some guests praising the spacious and modern decor while others found the furniture to be basic and in need of maintenance. The hotel's cleanliness was also criticised but staff were generally friendly and accommodating. The hotel's spa and gym facilities received mixed reviews with some guests finding them amazing and others feeling they were sparse and basic. The beds were also hit or miss with some guests reporting uncomfortable bedding. The hotel was considered accessible for guests with physical disabilities with some rooms specifically designed for this purpose. Overall, the Bannatyne Hotel Durham offers affordable accommodation for guests who prioritize friendly service and comfortable rooms in a convenient location.
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Hotel with Spa

At Bannatyne Spa Durham, escape the hustle and bustle of daily life and immerse yourself in a rejuvenating spa experience. With a focus on relaxation and rejuvenation, Bannatyne Spa Durham has partnered with Elemis to bring the best in spa therapies and beauty treatments to both men and women. Step inside one of the five therapy rooms, where soft lighting, calming music, and delicate scents create an atmosphere of serenity. The spa features single and dual treatment rooms, along with stations for manicures and pedicures, a relaxation room, and a spray tan booth for a complete pampering experience.

Hotel near Golf Courses

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool

Hotel with Free Wi-Fi

Accessible Hotel

Hotel with Gym

Hotel for Yoga

Hotel with Indoor Pool

Room Types

Double or Twin Room This room will be made up as a double. Please request twins when booking, if required (these are subject to availability). Please note that the hotel does not have a restaurant and breakfast and evening meals can be purchased from the health club opposite the property.

Superior Double or Twin Room The twin/double room offers an electric kettle and a carpeted floor, as well as a private bathroom boasting a shower.

About Bannatyne Hotel Durham

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Guest Reviews

7.8

Good

Location

Bannatyne Hotel Durham offers a great location for travelers looking for convenient access to Durham and its surroundings. While the hotel is not located in the town center, it is easily accessible by car or taxi - and some guests even found it walkable. The location is also convenient for those traveling on the A1 with easy parking available. Some guests appreciated the nearby retail park, which offered plenty of shops and dining options within a short walk. However, others noted that the hotel is next to a busy road, which can result in some traffic noise. The hotel also offers a small public seating area and some guests appreciated the proximity to the hotel's spa. Overall, Bannatyne Hotel Durham provides a fantastic location and good value for money for guests visiting the area.

Breakfast

The breakfast experience at Bannatyne Hotel Durham appears to have mixed reviews. Many guests found the breakfast to be excellent with some even describing it as fabulous at the health club. However, others were disappointed with the breakfast service, citing reasons such as poor service and rubbery scrambled eggs. Some guests also mentioned that the option of having breakfast at the gym or other hotel/building was not ideal and that they would have preferred a restaurant for breakfast. A few guests also commented on the high price of breakfast or suggested that it should have been included in their stay. Additionally, there were a couple of reports of supplies running out during breakfast time. Overall, while there were some issues with the breakfast service, many guests did enjoy their breakfast experience at Bannatyne Hotel Durham.

Dinner

Guests had mixed experiences with the dining options at the Bannatyne Hotel Durham. For those who dined at the restaurant, the food was described as perfection and nice, but some found the menu limited and expensive. Some guests were also disappointed that the only available restaurant was located in the leisure center, which deterred them from using it. The drinks selection was also limited with only cans or a pint available. The food at the spa and cafe/restaurant received some criticism with guests hoping for a better quality of cuisine. However, the convenience of having on-site dining options was appreciated by some. It's worth noting that there was no traditional restaurant at the hotel.

Rooms

Guests have mixed feelings about the rooms at Bannatyne Hotel Durham. Some loved the spacious and very good quality rooms with comfortable beds and hot showers. Others found the facilities and furniture to be tired and basic with minor issues such as lights not working or sockets tripping. Some rooms were clean and modern, while others were marked or discolored with rusty bathrooms and weak duvets. Some guests appreciated the luxury feel and lovely touches such as LED lights and mirrors, while others found the decor very brown and depressing. Ensuite bathrooms varied from small but good quality to dirty and pungent and some had no internal fan or shower door so flooded easily. The ground floor rooms were generally comfortable and clean, but some were far from superior and had flimsy furniture. Overall, the hotel was clean and modern, but lacked food options and had some minor issues with cleanliness and maintenance.

Beds

The Bannatyne Hotel Durham receives mixed reviews when it comes to their beds. Some guests reported uncomfortable beds with makeshift bedding that slipped off easily, leading to an awful sleep experience. Some rooms were also in poor condition and had uncomfortable beds made of two single beds pushed together. However, other guests were pleasantly surprised by the luxurious feel for the price with lovely bedding and large, comfy beds. The staff also received high praise for their friendliness and helpfulness. Overall, the beds at the Bannatyne Hotel Durham seem to be hit or miss, but there are definitely some comfortable options available.

Cleanliness

The Bannatyne Hotel Durham has received mixed reviews regarding cleanliness from previous guests. While some visitors found the rooms to be well-kept and immaculately clean with comfortable beds, powerful showers and modern decor, others reported cobwebs, dirty towels, stained carpets and issues with bathroom cleanliness. Some guests even mentioned feeling like their rooms were not cleaned during their stay, communicating disappointment in the hotel's low standards. However, most of the reviews seemed to agree that the staff were friendly and very helpful, providing excellent service to guests. Nevertheless, facilities like the swimming pool were an additional cost that took guests by surprise. In conclusion, while the hotel could be cleaner and the facilities may need an update, it still offers affordable accommodation for those who prioritize friendly service and comfortable rooms.

Staff

The staff at Bannatyne Hotel Durham are frequently praised for their friendliness with many guests commenting that they went out of their way to make their stay enjoyable. The fast check-in, helpful reception staff and clean rooms all contributed to a great experience for many visitors. However, there were some complaints about noise and occasional issues with burning on the heated towel rail. Breakfast was also criticized for being expensive and poorly serviced. Despite these drawbacks, most guests found the staff to be extremely polite, attentive and welcoming with many singling out individual team members for special praise. Colin, Amanda and the reception staff were all mentioned as particularly excellent and guests were generally impressed with the hotel's team approach and positive attitude.

Spa

The Bannatyne Hotel Durham offers a great spot for guests looking for leisure and relaxation. Adjacent to the hotel is the gym and spa, which can be accessed for an additional fee. Many reviewers found the spa facilities amazing and lovely, making the extra cost worth it. Unfortunately, some guests didn't get to enjoy the spa during their stay. While some thought the spa and pool area could use some refreshing, they still considered it a massive bonus. The leisure facilities next door were also praised with some noting the cafe and bar area. However, one reviewer found the food at the spa below their expectation. Though a few found the spa sparse and basic, most were supportive of the gym and spa use. Overall, while the Bannatyne Hotel Durham isn't a "spa" hotel, it is still considered a great option for guests seeking spa facilities.

Gym

When staying at the Bannatyne Hotel Durham, you have access to the excellent gym and spa facilities located right next door. While there are additional fees to use the leisure facilities, guests rave about the great gym pool facilities and the multi-sport facility adjacent to the hotel. Breakfast is available at the health club, which also offers a bar and cafe. Despite the health club being in a completely separate building about 600m away across a car park, guests appreciate the easy access to breakfast in a quiet cafe. Some guests mentioned feeling like having to pay for the gym was cheap, but overall the gym and spa use is highly recommended.

Pool

Reviews of the pool at Bannatyne Hotel Durham are mixed. While some guests enjoyed the nice and clean pool, others found it to be freezing cold and not worth the extra charge. There were also reports of guests not following the rules, such as using phones and cameras despite signs prohibiting it and other customers drinking alcohol and acting intimate in front of children. The spa center was generally well-liked and the hotel itself had great facilities, including a multi-sport facility. However, some guests experienced issues with the room condition and key cards. Overall, the pool and health club facilities were a highlight for some but not worth the extra cost for others.

Accessible

Guests who have stayed at the Bannatyne Hotel Durham found it to be surprisingly accessible, especially for those with physical disabilities. The hotel is conveniently located near the motorway and Durham center with easy access to local retail parks. However, the EV Charing point was not accessible due to non-electric cars parking there. While a few maintenance issues were reported, they were corrected promptly. Some rooms were designed specifically for disabled individuals with spacious accommodations and wet room showers. Despite a few design flaws such as dodgy toilet flush or sink spray spreading over the toilet and floor, guests enjoyed their stay at the hotel.

Yes, Bannatyne Hotel Durham has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Bannatyne Hotel Durham.

No, Bannatyne Hotel Durham doesn't allow dogs.

No, parking facilities aren't available at Bannatyne Hotel Durham.

Yes, Bannatyne Hotel Durham has a gym.

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