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Holiday Inn El Paso Airport, an IHG Hotel

El Paso , 6351 Gateway West (Show on Map)

7.4

Good

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1 room2 guests 1 room, 2 guests

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Info The Holiday Inn El Paso Airport Hotel, known for its exceptional service, provides an ideal stay for guests visiting El Paso, Texas. Conveniently located near the El Paso International Airport and Fort Bliss, the hotel offers spacious rooms equipped with a microwave, refrigerator and Keurig coffee maker. Guests can enjoy complimentary high-speed Wi-Fi, a 24-hour business center, fitness center, outdoor heated swimming pool and the signature "Sun City Bar & Grille". Additionally, the hotel provides complimentary airport shuttle service from 8 am to 5 pm. El Paso, or "The Sun City", boasts over 300 days of sunshine, rich culture, history and natural beauty. The hotel's 1,140 sq. ft. meeting space and dedicated sales team ensure memorable events, including quinceañeras, bridal showers, board meetings and company training sessions.

Summary of reviewsThe Holiday Inn El Paso Airport, an IHG Hotel, is a great choice for travelers looking for a convenient stay. Its location close to the freeway off-ramp and I10 provides easy highway access and it is located close to various eating places and stores. The hotel's proximity to the airport is also a bonus. The rooms are clean and comfortable with many reviewers appreciating the updated and spacious rooms and comfortable beds with fresh linens. The hotel is well-maintained, although some guests noted issues with cleanliness. The staff is accommodating and friendly, although some reviews highlight incidents where the staff could have been more informative or were perceived as rude with an attitude. The beds have received mixed reviews with some guests finding them comfortable and clean and others finding them hard or uncomfortable due to their condition. Overall, guests found the hotel to be good, very good or superb with some suggesting that breakfast should be included in the price and that the hotel needs renovation. Despite some negative feedback, the majority of guests were satisfied with the overall quality of the hotel and found it to be a good value for money.
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Categories

Hotel near Golf Courses

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Business Hotel

Accessible Hotel

Hotel with Gym

3-Star Hotel

Room Types

Standard Double or Twin Room Guests will have a special experience as this twin/double room provides a private pool. The spacious twin/double room offers air conditioning, heating, as well as a private bathroom featuring a bath or a shower. This twin/double room features a flat-screen TV with cable channels. The unit offers 1 bed.

King Room Guests will have a special experience as the double room features a private pool. The spacious double room provides air conditioning and heating, as well as a private bathroom featuring a bath or a shower. This double room offers a flat-screen TV with cable channels. The unit offers 1 bed.

King Room - Disability Access Roll in Shower The private pool is the special feature of this double room. This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

King Room - Disability Access Tub The private pool is a top feature of this double room. The spacious double room features air conditioning and heating, as well as a private bathroom boasting a bath. The unit has 1 bed.

Queen Room with Two Queen Beds This double room features a private pool. The spacious double room provides air conditioning, heating, as well as a private bathroom featuring a bath or a shower. This double room offers a flat-screen TV with cable channels. The unit offers 2 beds.

Executive King Suite This suite's standout feature is the private pool. This air-conditioned suite is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

King Suite The private pool is a top feature of this suite. This air-conditioned suite is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

King Room with Sofa Bed - Non-Smoking The private pool is a top feature of this double room. The double room includes a private bathroom fitted with a bath or a shower. The spacious double room features air conditioning, a sofa, heating, as well as a flat-screen TV with cable channels. The unit has 2 beds.

Double Room with Two Beds and Sofa Bed - Non-Smoking The private pool is the standout feature of this double room. The double room includes a private bathroom fitted with a bath or a shower. The spacious double room features air conditioning, a sofa, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.

About Holiday Inn El Paso Airport, an IHG HotelThe full-service Holiday Inn El Paso Airport Hotel is the ideal choice for a stay in El Paso, Texas. Renowned for its exceptional service, the hotel is conveniently located off I-10, just minutes from El Paso International Airport and Fort Bliss, home of the 1st Armored Division. The hotel's team is dedicated to ensuring guests are immersed in the warmth and light of West Texas hospitality.

Guests can expect spacious, comfortably appointed rooms, complete with a microwave, refrigerator and Keurig coffee maker. Complimentary high-speed Wi-Fi is available throughout the hotel, along with a 24-hour business center and fitness center, ensuring guests can maintain a healthy balance between work and leisure. For relaxation, guests can take a dip in the outdoor heated swimming pool and dine at the signature "Sun City Bar & Grille". The hotel also offers complimentary shuttle service to and from the airport between the hours of 8 am and 5 pm.

El Paso, known as "The Sun City", offers over 300 days of sunshine annually and is rich in culture, history and stunning natural desert scenery. The city is home to global companies such as Northrup Grumman, Cardinal Health, Yazaki, Johnson & Johnson, Amazon Fulfillment Center and Tony the Tiger Sunbowl. For memorable events such as quinceañeras, bridal showers, board meetings and company training, the hotel provides over 1,140 sq. ft. of meeting space, with a sales team ready to cater to and accommodate all your needs.

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Guest Reviews

7.4

Good

Location

If you're a weary traveler looking for a convenient stay, Holiday Inn El Paso Airport is an excellent choice. Its location close to the freeway off-ramp and I10 provides easy highway access. Plus, the hotel is located close to various eating places and stores. A mall is even within walking distance. For those flying in or out of the airport, the hotel's proximity is a bonus. Overall, guests appreciate the good location and nice accommodations of this hotel.

Breakfast

Guests at the Holiday Inn El Paso Airport, an IHG Hotel, have a mixed experience with the breakfast. Some guests love the food and appreciate the variety of the hot breakfast. Families also appreciate that kids eat free and some receive vouchers for breakfast. The attentive staff, especially Ashley in the breakfast area, is also a highlight for some guests. However, other guests report disappointments with breakfast, including having to pay for it or pre-order it. Some guests complain about not receiving the promised free breakfast and others note that breakfast is not available on weekends. Overall, while the quality of the breakfast is mixed with some guests enjoying it and others not, most guests appreciate the attentive and friendly staff in the breakfast area.

Rooms

The Holiday Inn El Paso Airport, an IHG Hotel, offers clean and comfortable rooms to its guests. Many reviewers appreciated the updated and spacious rooms, as well as the comfortable beds with fresh linens. While some guests wished for larger rooms, overall guests found the rooms to meet their needs, especially for work. The hotel's location is convenient with easy access to transportation and the staff and amenities were fantastic. Some reviewers did note that their rooms were slightly dated or in need of greater attention to cleaning details, but for the most part, guests enjoyed their stay. Even with a few minor issues like wet carpet or missing washcloths, guests still found the rooms to be satisfactory. The hotel offers a convenient shuttle service to the airport, making it a great option for travelers in the area.

Beds

The beds at Holiday Inn El Paso Airport, an IHG Hotel, have received mixed reviews from guests. Some have described them as comfortable and clean with outstanding pillows and comfort, ensuring a good night's sleep, while others found them to be hard as a rock, lumpy or uncomfortable due to their condition. Despite some negative feedback, some guests found the beds to be perfect for their needs, providing ample pillows and meeting their requirements for work. However, a few reviewers had issues with cleanliness with some finding dirty bathtubs or pillows and sheets that did not seem to be laundered properly. Additionally, some guests experienced issues with their booking, such as being charged extra for pets or finding that the room they were given did not have the number of beds they needed due to their restless leg condition. Despite these issues, the majority of guests were satisfied with the overall quality of the beds at this hotel.

Cleanliness

The reviews for the Holiday Inn El Paso Airport, an IHG Hotel regarding cleanliness are mostly positive. Guests noted that the hotel was very clean with workers seen sanitizing and mopping floors multiple times during guests' stays. The facilities were clean and well-kept and the pool was clean and warm. The sheets, bedding and towels were fresh and nice. However, some guests noted issues with cleanliness, such as stained grout in the bathtub, old shower curtains and towels with holes and hair on bathroom walls. Some guests also reported dirty floors and dirty sheets, including blood stains and dirty underwear left in the room. Despite these negative issues, most guests noted that the hotel was comfortable and staff were friendly and many praised the fact that the hotel accepted large pets. The restaurant service was also noted as good, although some guests reported dirty carpets and linens. Overall, the property was described as well-maintained, but some guests suggested that the hotel should focus on improving their cleaning practices for guest rooms.

Staff

Holiday Inn El Paso Airport, an IHG Hotel, boasts a great team of accommodating and friendly staff members. However, some reviews highlight incidents where the staff could have been more informative or were perceived as rude with an attitude. Despite this, many guests praise the staff for their great service, picking up the slack and going above and beyond to make their stay comfortable. There are excellent dog-friendly options, too. The breakfast attendant is especially amazing and the front desk team is apologetic when necessary. Overall, the staff is professional and well-groomed, making for a comfortable and enjoyable stay. The location is great and the amenities are fantastic, especially the bar. Although some guests had incidents with unwelcoming staff members, the majority of guests acknowledge that the staff is exceptionally friendly and helpful.

3 Star

Holiday Inn El Paso Airport, an IHG Hotel, offers a pleasant stay in a clean and nice area with great customer service. Although some guests had issues with noise and unwelcoming staff, the hotel's location and comfortable beds received positive feedback. Some guests suggested that breakfast should be included in the price and that the hotel needs renovation. However, overall, guests found the hotel to be good, very good or superb. While some guests had negative experiences with the cleanliness of the bathroom and carpets, others found the hotel to be passable or pleasant. Family-friendly, the hotel could improve its services by bringing toiletries to the room upon request, as some guests found it inconvenient to fetch them at the front desk. While some guests would not book again, others praised the hotel for its value for money.

No, Holiday Inn El Paso Airport, an IHG Hotel doesn't have any pool.

No, a spa isn't available at Holiday Inn El Paso Airport, an IHG Hotel.

Yes, Holiday Inn El Paso Airport, an IHG Hotel welcomes dogs.

No, parking facilities aren't available at Holiday Inn El Paso Airport, an IHG Hotel.

Yes, Holiday Inn El Paso Airport, an IHG Hotel has a gym.

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